54 IT Services jobs in Indore

Key Responsibilities Area:

• Coordinate accountteam to drive business growth by strengthening the service levelto customer.
• Develop technical solution/innovation for regionalkey account and distributors to address customer needs and support joint business growth
• Create strong and differentiated value to key account and distributors to safeguard our existing business and solve complex technical issues
• Engage customers, establish close and trust relationship as well as build accessto customer’s operation team
• Own the development and execution for the product upgrade, new solution identification and development and communication with customer technical team.
• Close connect with different functions of Bestzyme , play an important role on competitor mapping, new product launch,ideation workshop etc. from the technical perspective
• Join in some key projects initiated by RD and commercial team and play key role with technical perspective

Qualifications:

• Bachelor or Master’s degree in bio-engineering, Chemical engineering or relevant majors, be able to provide customerwith technical supportsin term of enzyme know- how, applications trouble shooting and engineering knowledge
• Min 5 years workingexperience in Enzymebusiness ,Grain processing， Technical service, or BD experience are preferable
• Min 5-10 years of industry experience like production/process in manufacturing environment, Distilling or starch are preferable
• Proven experience on enzyme Technicalservice/AR/MKT/BD, rich experience on grain process relevant application area, both ethanol and starch.
• Proven communication skills, fluent in English, can effectively collaborate with internal stakeholders, across a multi-cultural organization.
• Strong business mindset
• Experienced or comfortable with working in matrix organization
• Able to travelfor long time (at least1/3 working time)
• Proficient with Officetools(power point, excel)

About Bestzyme

Founded in 2013, Bestzyme is driven to harness the power of biotechnology to accelerate sustainable and efficient solutions for biofuel, food & beverage, distilling, starch, household care, textile, animal feed industries and functional proteins. At Bestzyme, we're committed to accelerating sustainable and efficient industrial solutions to meet the demands of our evolving world. We understand the importance of nurturing science not just for today, but for preserving tomorrow. Our aim is to help make people and nature thrive in harmony through the incredible power of biotechnology. We believe in the strength of collaboration to foster industrial growth and environmental sustainability. For more details, please refer to our website:

• Develop, implement, and oversee comprehensive cleaning and sanitation programs.
• Manage and train cleaning staff, ensuring adherence to protocols and quality standards.
• Conduct regular inspections to ensure all areas are clean, safe, and well-maintained.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and cost-effective procurement.
• Develop and monitor budgets for the environmental services department.
• Ensure compliance with health, safety, and environmental regulations.
• Investigate and resolve any complaints or issues related to cleaning services.
• Implement infection control policies and procedures.
• Collaborate with other departments to coordinate cleaning schedules and special requests.
• Stay updated on the latest cleaning technologies and best practices.

• High school diploma or equivalent; a degree in Hospitality Management, Public Health, or a related field is a plus.
• Minimum of 5 years of experience in cleaning, sanitation, or environmental services management.
• Proven experience in supervising teams and managing operational budgets.
• Strong knowledge of cleaning chemicals, equipment, and industry best practices.
• Excellent understanding of health, safety, and infection control standards.
• Exceptional organizational and time management skills, critical for remote supervision.
• Strong communication and interpersonal skills, enabling effective team leadership from a distance.
• Ability to work independently and take initiative in a remote setting.
• Proficiency in relevant software for scheduling, inventory, and reporting.

• Develop, implement, and manage comprehensive cleaning and sanitation programs for the entire facility.
• Supervise, train, and motivate a team of cleaning staff, ensuring high performance and adherence to standards.
• Manage the procurement, inventory, and proper storage of cleaning supplies, chemicals, and equipment.
• Establish and maintain cleaning schedules and procedures to ensure efficient and effective operations.
• Conduct regular inspections and quality audits to ensure cleanliness, hygiene, and safety standards are met.
• Ensure compliance with all local, state, and national health, safety, and environmental regulations.
• Investigate and resolve any cleaning-related complaints or issues promptly.
• Develop and manage the departmental budget, controlling costs while maintaining quality.
• Implement best practices and innovative solutions to improve cleaning efficiency and reduce waste.
• Maintain detailed records of cleaning activities, supply usage, and staff performance.
• Liaise with other departments to coordinate cleaning services during special events or projects.
• Promote a culture of safety and adherence to hygiene protocols among all staff.

• High school diploma or equivalent; vocational training in sanitation or a related field is a plus.
• Minimum of 5 years of experience in cleaning, sanitation, or facilities management, with at least 2 years in a supervisory or managerial role.
• Proven experience in managing cleaning staff and operations in a large facility.
• Strong knowledge of cleaning chemicals, equipment, and best practices.
• Understanding of health, safety, and environmental regulations relevant to cleaning services.
• Excellent leadership, communication, and organizational skills.
• Ability to train and motivate a diverse team.
• Proficiency in inventory management and budgeting.
• Physical ability to perform cleaning tasks as needed and to work in various environmental conditions.
• A detail-oriented and proactive approach to maintaining high standards.

Role Overview

We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth.

About Us

BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, billing, accounting, HR, and business intelligence. CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes. With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.

Key Responsibilities

Customer Engagement & Relationship Management

• Oversee customer interactions (via email, Zoom, Zendesk, and other platforms) to ensure smooth transitions, accurate requirement gathering, and clear communication.
• Build and maintain strong client relationships, serving as a trusted advisor for escalated or strategic engagements.
• Ensure customers receive effective training, guidance, and change management support during implementations.

Operational Excellence

• Review documentation, specifications, and processes to ensure consistent quality and compliance with BQE standards.
• Monitor key delivery metrics (utilization, CSAT, turnaround time, project completion) and drive continuous improvement.
• Identify inefficiencies, optimize workflows, and standardize best practices across data migration, reporting, and escalations.

Team Leadership

• Lead and mentor a team of Professional Services Consultants, providing guidance on customer engagement, problem-solving, and service delivery.
• Allocate work, monitor progress, and ensure timely resolution of customer requirements, escalations, and deliverables.
• Conduct reviews, provide coaching, and drive skill development across communication, analytics, and product expertise.

Strategic Input & Collaboration

• Support customers with strategic planning, providing insights on growth opportunities and process enhancements.
• Collaborate with cross-functional teams (Customer Success, Product, Development, and Business Intelligence teams) to resolve complex client needs and relay product feedback.
• Stay updated on industry trends, SaaS delivery practices, and emerging customer needs to strengthen BQE’s service model.

Project & Change Management

• Oversee multiple projects to ensure they are delivered on time, within budget, and aligned to client goals.
• Guide the adoption of new processes and technologies by supporting customers through implementation and change management.
• Prepare and review reports, presentations, and recommendations for both internal and customer stakeholders.

Must Have Skills

• 10-12 years of total experience in Solution Delivery, Professional Services, Technology Consulting, or Customer Success.
• Minimum 5 years of people management experience.
• Proven experience with SaaS implementations, data migration, and report customization (SSRS, SQL, Excel advanced features).
• Strong client management and communication skills, including handling escalations.
• Background in software/IT services, particularly involving customization, integrations, or development work, with exposure to client-facing solution delivery.
• Hands-on experience with Zendesk or equivalent customer support platforms (such as Freshdesk, ServiceNow, Salesforce Service Cloud, Zoho Desk, or Jira Service Management). Strong analytical and problem-solving mindset, with ability to simplify complex issues.
• Bachelor’s degree in computer science, Engineering, Information Systems, or related field.
• Background in software/IT services, particularly involving customization, integrations, or development-focused

Preferred Skills

• Certifications in Project Management or Consulting.
• Experience managing global clients and distributed teams across multiple time zones
• Exposure to change management and driving adoption of new processes.
• Demonstrated ability to link technical delivery to business value.
• Prior experience in professional services for SaaS/enterprise software firms.
• Strong presentation and stakeholder management skills for senior client interactions.
• Experience with reporting & analytics tools beyond SSRS/SQL/Excel (e.g., Power BI, Tableau).

IT Recruiter / Senior IT Recruiter – India (Work from Home) | Preference for Birlasoft Experience (Full-time/Contract)

Position: Senior IT Recruiter

Location: Kanpur, India

Experience: 2–10 years

About the Role:

We are seeking a highly skilled and experienced Senior IT Recruiter with hands-on expertise in ERP, CRM, and niche technology skills. The ideal candidate will have prior experience working on Birlasoft requirements and a strong ability to source, screen, and close candidates for specialized IT roles.

Key Responsibilities:

*End-to-end recruitment for ERP, CRM, and niche technology roles.

*Understand client requirements, particularly for Birlasoft projects, and deliver quality profiles within timelines.

*Source candidates using job portals, social media, networking, referrals, and headhunting.

*Conduct initial screenings, schedule interviews, and coordinate with hiring managers.

*Maintain candidate pipelines and track recruitment metrics.

*Build and maintain strong relationships with candidates and stakeholders.

Required Skills & Qualifications:

*2–10 years of experience in IT recruitment, with proven expertise in ERP, CRM, and niche technologies.

*Prior experience working on Birlasoft hiring is highly preferred.

*Strong sourcing skills using portals like Naukri, LinkedIn, and other platforms.

*Excellent communication and interpersonal skills.

*Ability to work in a fast-paced, target-driven environment.

Education:

*Bachelor’s degree in any discipline (HR, IT, or related field preferred).

Regards,

Ashok

Best Infosystems Ltd.

Cell No:

WhatsApp No:

Email id:

Job Details:

Position: IT Support Technician L1 (On-site)

Role Type: FTE

Working Days: 5 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: India (Remote)

Languages required: English (B2), Chinese(C1)

PRIMARY SKILLS: -

•2-4 years of call taking profile with core Help Desk Skills

•Basic Understanding of the Enterprise IT Infra set up

•Basic knowledge on Active Directory.

•3+ years’ experience supporting wide multiple versions of operating system

•Basic O365 Administration using Office365 Admin Console.

•Strong writing and documentation skills a must including being able to train other Engineers as and when required.

•Good knowledge on trouble shooting email client issues like Outlook.

•Excellent Hardware and software troubleshooting skills

•Good understanding in handling Microsoft office suite functionality and troubleshooting skills.

•Fluent in English and Mandarin, in both oral and written communication

•Good knowledge in Utility software technical knowledge such as Antivirus and others.

ROLE AND RESPONSIBILITIES: -

•Primary contact point for end users via phone/Chat/self-service tickets.

•Qualify and Open tickets for remediation of events.

•Triage Tickets to respective teams.

•Regular update and follow up on tickets in the queue

•Follow up tickets till closure.

•Ability to manage a variety of technically complicated tasks effectively

•Experience in Remote support and troubleshooting skills.

•Understanding of Basics Hardware accessories / devices and peripherals

•Should be flexible for rotational shifts

•Excellent oral and written communications skills

•Exposure in practicing ITIL standards for Infrastructure management

QUALIFICATIONS AND EDUCATION REQUIREMENTS: -

•A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology

•ITIL V4 Foundation training or certification

•Knowledge and experience using OS like windows, Mac and Linux

•Working knowledge of MS Office (PPT, Excel, Word)

•Certification – ITIL V4, Modern Desktop administrator (MD 103)

DESIRABLE SKILLS: -

•Able to understand the email flow issues internal & external

•End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).

•Demonstrate a high level of customer relationship skills which includes email etiquette.

•Good Communication skills, follow up skills, Willingness to work in rotational shifts

•Good Communication skills follow up skills, Willingness to work in rotational shifts.

•Remote troubleshooting

BEHAVIORAL ATTRIBUTES: -

•Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets

•Excellent problem solving / troubleshooting skills

•Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations

•within stipulated time

•Explains ideas clearly and logically to others and is attentive in interactions

•Identifies the target audience for communication and carefully listens to their opinions and feedback

•Ability to work in Teams