40 IT Services jobs in Indore

JOB PURPOSE:Solution Architect responsible for building IT Manage Services Solution

QUALIFICATION:Bachelors of Engg in IT/ related fields

EXPERIENCE:

6+ years of experience in the managed Service Domain

RESPONSIBILITIES (INCLUDES ALL TASKS):

Understand customers IT operations and roll out a business case for Manage services outsourcing with relevant analysis on current operations/model and the ROI over outsourcing.

Conduct/Participate in customer workshops for demonstrating business cases & managed services model.

Respond to RFI/RFP received from Sales

Excellent interpersonal communications and negotiation skills

Present/ Demonstrate Managed Services Solution

Develop cost effective & scalable delivery models with SLA based support services.

Develop effort estimates for the proposed managed services solution across delivery models (onsite/offshore-Remote/Hybrid/Shared/Dedicated).

Ensure the solution proposed is optimally designed for the customer and as per the standard Practice

Planning and scheduling activities with the Managed Services Program Manager to ensure the success of the projects 

Should have good understanding in service quality.

must be well versed in IT operations standards such as ITIL 

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

Skills & Experience

Broad foundational knowledge of IT infrastructure technologies including Microsoft Exchange, Active Directory, IIS, TMG, ISA, SharePoint, Storage Area Networking (EMC, NetApp, or other), Data networking (Cisco, HP, Nortel), IP Telephony (Cisco, Nortel, Avaya), VMware vSphere, Citrix XenApp, MS Hyper-V etc. 

Technical certifications Microsoft, Cisco, VMware, etc. 

SOFT SKILLS:

MANDATORY

Knowledge in the ITIL Frame Work life cycle

Roles and Responsibilities

Technical Services – Post Launch Support & Troubleshooting is very critical to handle ‘LIVE’ escalated technical issues. They need to be channelized properly as special report/feedback to Research & Development (R&D) through Central Quality Assurance (CQA). Also such technical reports are after-effect of exhaustive troubleshooting, which has to be handled and guided. Service Executives (Dealer) escalate technical issues to Territory Manager-Service who in turn seeks guidance from this profile.

Responsibilities

P - Productivity: Optimum productivity to deal with Product issues and resolution of escalations

Product escalations to be supported with resolutions.

Any other New Model escalations tyo be supported with resolutions

Q - Quality: PFR draft creation for product improvement. Ensuring post cut-off part failure intimation, and coordination with backend for production vehicles

%age of Launched Model Product Failure Report (PFR). Proper feedback to be shared with Research & Development (R&D) through Central Quality Assurance (CQA) with evidence and analysis of new issues.

%age of New Model. Proper feedback to be shared with R&D through CQA with evidence and analysis of new issues.

Individual technical issues and analysis along with Service executive to boost the technical understanding about the issues.

C - Cost: Warranty Parts replacement with technical analysis and proper root cause.

Field fix tag on problematic vehicles to reduce the cost to company and monitoring for speedy replacement in field vehicles

Keep Debit to Dealers under control for Warranty Replacements

S - Safety: Create Safe environment in Dealerships

Ensure Safety Audit is followed once in all workshops by Territory Managers

Skills and capabilities required to execute the role

Desired Candidate Profile

• Serve as the main point of contact for clients, from initial inquiry through event execution.
• Consult with clients to understand their needs, preferences, and budget for catering services.
• Develop customized menu proposals and event plans, ensuring culinary excellence and client satisfaction.
• Coordinate with chefs and kitchen staff to ensure timely and high-quality food preparation.
• Manage all aspects of event logistics, including staffing, equipment rental, transportation, and venue liaison.
• Source and manage relationships with external vendors, such as florists and rental companies.
• Oversee on-site event setup, service, and breakdown, ensuring a seamless experience.
• Manage catering budgets and ensure profitability for each event.
• Handle invoicing and payment processing for catering services.
• Conduct post-event follow-ups with clients to gather feedback and ensure satisfaction.
• Stay updated on industry trends, new menu items, and dietary preferences.
• Ensure compliance with all health, safety, and hygiene standards in food handling and service.
• Troubleshoot and resolve any issues that may arise during events.
• Maintain accurate client records and event details in the CRM system.
• Contribute to marketing efforts and business development for the catering department.

• Proven experience in catering coordination, event management, or a similar role in the hospitality industry.
• Strong knowledge of food preparation, presentation, and service standards.
• Excellent organizational, planning, and time-management skills.
• Exceptional customer service and interpersonal communication abilities.
• Experience in budget management and vendor negotiation.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
• Proficiency in Microsoft Office Suite and event management software.
• A proactive approach to problem-solving and a calm demeanor under pressure.
• Culinary background or formal training in hospitality management is a plus.
• Passion for food and creating memorable event experiences.
• Ability to manage multiple projects simultaneously and meet tight deadlines.

Job Description

A Validation Lead offers solutions on both modular and services scope of work. While modulars are handled by our dedicated vendors across the country, services are delivered through a curated marketplace of Livspace-certified contractor partners and an in-house contracting team. To ensure we are providing the right inputs to our vendor partners and the right inputs are captured from the customers , we have a team who handles the following responsibilities :

• Validate drawings, BOQ & site.
• Understand drawings of all disciplines (Modular & Non-modular KWS, furniture, civil, electrical, plumbing,etc) and verify quantities of each line item in the BOQ.
• Identify design discrepancies and foresee execution risk.
• Highlight the missing line items in the BOQ.
• Finalize BOQ after clarifying design discrepancies and a thorough validation at site.
• Provide error free validation reports within the provided SLA.

Job Requirement

• Diploma/ B. Tech. in Civil Engineering or Architecture.
• 3+ years of contracting experience (1 yr execution + 2 yr QS) in residential/commercial projects.
• Ability to assess design feasibility, visualize on-site conditions and foresee execution risks.
• Proactive and capable of prioritizing work.
• Extremely high level of ownership.
• High learning aptitude.
• Good communication skills – Verbal & Written.

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement