173 IT Support Analyst jobs in Bangalore

Total Number of Openings
10
The Chevron Engineering and Innovation Excellence Center (ENGINE) in Bengaluru India brings together the resources and expertise of the Chevron global network with talent in India to enhance agility and technological innovation to optimize solutions for the world's current and future energy challenges.  As one of the leading energy providers worldwide, Chevron is involved in the production of crude oil and natural gas, manufacturing of transportation fuels, lubricants, petrochemicals, and additives, and the development of enabling technologies.
Chevron's vision is to be the global energy company most admired for its people, partnerships, and performance. With a clear purpose to develop affordable, reliable, ever-cleaner energy that enables human progress, we believe human ingenuity has the power to solve any challenge and overcome any obstacle. Meeting the world's growing energy needs requires the pursuit of innovations and advancements that deliver a better future for all.
**About the position:**
The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.
Chevron ENGINE supports global operations, and work hours are aligned to business needs. Standard working hours are 8:00 AM to 5:00 PM or 1:30 PM to 10:30 PM, Monday to Friday. These may evolve based on operational or business requirements.
**Key responsibilities:**
- Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
- Monitor system performance and ensure the availability and reliability of software applications.
- Collaborate with development teams to resolve software issues and implement updates or patches.
- Manage software installations, configurations, and upgrades.
- Document support processes, procedures, and troubleshooting steps.
- Assist in the evaluation and selection of new software solutions to meet business needs.
- Conduct training sessions for end-users to ensure effective use of software applications.
- Maintain strong relationships with software vendors to ensure timely support and updates.
- Participate in the development and implementation of IT policies and procedures.
- Stay current with industry trends and emerging technologies to provide innovative support solutions.
**A** **bout you**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated, talented individuals with a keen interest in the energy industry are encouraged.
To be considered for this role, applicants should have:
- Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
* 2-5 years of experience
- At least 2 years of proven experience as an IT System Support Analyst or similar role.
- Skilled in supporting internally developed software
- Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment.
- Skilled in troubleshooting and resolving software issues.
- Skilled in database management and query languages (e.g., SQL).
- Experience implementing cybersecurity best practices in application support.
- Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)
- Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
- Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
- Excellent communication and interpersonal skills, as well as being customer service-oriented
Preferred Qualifications:
- Experience with ITIL or other IT service management frameworks.
- Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.
- Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
- Familiarity with low code platforms (e.g., Power Platform)
**W** **hat we can offer you**
Everything we do at Chevron is guided by our values and our commitment to The Chevron Way ( . 
Have the opportunity to take part in world-leading energy projects, advance your professional development and expand your career within an inclusive and collaborative workplace.
+ Join a workplace where innovation, collaboration and safety are at the core of how we work.
+ Work in thoughtfully designed environments that support focus, well-being, and innovationenhanced by digital tools that enable seamless collaboration.
+ Grow through structured learning, mentorship, and opportunities to contribute to impactful projects that align with Chevron's values and business priorities.
+ Access comprehensive benefits ( that support your health, well-being, and work-life balance.
+ Engage with emerging technologies and digital solutions that are shaping the future of energy and enterprise.
**D** **iversity,** **e** **quity &** **i** **nclusion statement**
Chevron values inclusivity and promotes a workplace that seeks to welcome contributions from all people. We encourage people of all abilities, genders, cultures, and backgrounds to apply.Chevron is committed to building a safe and respectful workplace where everyone is valued for their contribution to our energy future. Chevron participates in E-Verify in certain locations as required by law.
**Ho** **w to apply**
To be a part of our success, click  **APPLY ** to submit your application. Applications close at **11:59pm** **IST** **on** **31** **Dec** **2025** **.** Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position. 
**P** **rivacy and** **t** **erms and** **c** **onditions**
We respect the privacy of candidates for employment. This Privacy Notice (  sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us.
Please access the Global Application Statements ( , select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement.
Terms of Use ( refers to the Chevron Engineering and Innovation Excellence Center, which operates under Chevron Global Technology and Services Private Limited, an affiliate of Chevron Corporation. References to ENGINE in this document are for convenience only and do not denote a separate legal entity.
This job advertisement is intended to provide a general overview of the role and workplace environment. Role details and outcomes may vary based on business needs and individual performance.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

PERMANENT WORK FROM HOME OPPORTUNITY WORK TIMINGS: HYBRID SHIFT (3.30PM TO 12.30AM IST (Shift allowances are applicable)
At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
+ Provide front-line support for our software applications via email or web form within organization-level agreements. (Optionally phone, and virtual screen share.)
+ Document all relevant information related to customer requests in an organized fashion.
+ Regular and predictable attendance for the designated shift may include rotating holiday support.
+ Educate customers to help them gain value from our suite of products.
+ Build rapport with our customers and drive high customer satisfaction.
+ Follow department and Enverus processes and procedures.
+ Accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs).
+ Collaborate with team members and proactively participate in team discussions.
+ Investigate data and product-related issues, escalate product bugs or data issues to the second line level, thoroughly document pertinent information which enables resolution, and anticipate follow-up questions and next steps.
+ Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product.
+ Provide updates to customers on outstanding issues that have yet to be resolved.
ROLE COMPETENCIES AND SKILLS
+ Enjoy working with people-kind and patient demeanour. Comfortable talking to the older demographic
+ Strong organization and analytical and interpersonal skills include listening, asking questions, demonstrating empathy, and caring.
+ Self-disciplined, resourceful, proactive, and productive.
+ Comfortable working in a fast-paced, changing environment
+ Excellent written and verbal communication in English.
+ Leverages Customer Service expertise to effectively resolve client inquiries.
+ Proven ability to work under pressure to take action and achieve results.
+ Ability to think outside the box to anticipate follow-up questions and concerns before addressing them proactively.
+ Handles quick context changes and can multitask.
+ Understand balance between quality and quantity.
+ Proficiency in resolving both internal and external conflicts professionally.
+ Thrives in team environments and contributes to group discussions.
+ Demonstrates resilience through a positive approach to change and challenges.
+ High level of self-awareness, problem-solving skills and self-regulation.
DAY-TO-DAY ACTIVITIES
+ Pull cases from the BSP queue flagged as Tier 1, and they are handled promptly.
+ Manage open cases from the personal queue and ensure the proper follow-up protocols are met.
+ Review and update escalated issues by using Salesforce and Jira platforms.
+ Collaborate with team members via chat rooms, emails, and phone calls. Ensure that all the communication shared is understood and followed.
+ Help customers with general data or product questions
+ Respond to email and web form inquiries within the established parameters.
+ Assist other team members with their queue is follow-ups need to be completed.
+ Handle emails to troubleshoot customers' issues via our available platforms (Salesforce, Five9).
+ Ad hoc tasks.
COMPETITIVE PROFILE
+ 3+ years experience in application support roles or similar client-facing roles.
+ Bachelor's Degree (Information Technology background preferred)
+ Strong, advanced understanding of Microsoft Applications, especially Excel
+ Industry experience or an industry degree is a plus.
+ Understanding how CRM systems work will be an advantage E.g., Salesforce
+ Previous exposure to Jira, Microsoft Teams, and Confluence will be a plus.
Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.
The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a L1 Help Desk Analyst at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a L1 Help Desk Analyst, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Help Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience:
+ Minimum 1.6 - 2-year Service Desk experience
+ Understanding and implementing ITIL best practices for IT service management.
+ Should have the overview knowledge of Azure & Active Directory
+ Managing user accounts and permissions in the identity and access management system.
+ Should have insight knowledge of working in Service Now tool and service now reporting
+ Flexibility to modify approach and adapt to customer needs
+ Experience modifying approaches and adapting to customer needs
+ Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
+ Effectively communicating with users and team members.
+ Developing and utilizing a knowledge base for faster issue resolution.
+ Conducting thorough analyses to prevent recurring issues.
+ Strong analytical skills required for resolving technical issues efficiently.
+ Providing technical support via remote tools.
+ Creating and maintaining detailed documentation for processes and solutions.
+ Efficiently managing time to handle multiple tasks and projects.
+ Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Production Support Analyst - Digital Solution Consultant Sr. Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
**Production Support Analyst**
4+ Years of experience
ITIL
AWS
SQL
Java/Spring Boot (or any programming language understanding)
Kubernetes (added advantage)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Production Support Analyst - Digital Solution Consultant Sr. Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
**Production Support Analyst**
4+ Years of experience
ITIL
AWS
SQL
Java/Spring Boot (or any programming language understanding)
Kubernetes (added advantage)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**About This Opportunity**
As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
A role on the with in Digital Ops is an opportunity to make sure that Target always delivers on its brand promise to guests through seamless events and continuous improvement of their shopping journey. The Digital Experience Support team offers round-the-clock issue triage and resolution while conducting defect and incident management for technical teams and sharing feedback and learnings with business teams.
**About the job:**
As an Analyst on the Digital Experience Support team you are responsible for working as a liaison between Businesses, Product, Target Guest Services and Technology teams to triage and facilitate resolution of technical and process issues within the Target.com and Mobile platform. Identify issue trends and work with multiple teams to resolve them while balancing guest experience and business impact. Ensure that Guest experience and overall performance expectations of Target.com are met. This role ensures the vitality of the Target.com website, mobile platforms, and guest order fulfillment by supporting the related business processes and technology
**Responsibilities:**
+ Supports all aspects of a business process(es) including identifying process improvements and driving enhancements, designing new processes, developing performance measures, proving SME support (internal and external to team) and executing existing processes
+ Independently identify and analyze trends (systems and process) during issue resolution (webform management) and partners to drive accurate & timely resolution to improve the guest experience
+ Acts as a subject matter expert for cross-functional projects and provides strategic leadership in discussions and/or with initiatives
+ Partner with Product, engineering, business, and support team to make critical business and guest impacting decisions - promo issues, order cancellations, guest recovery and communication.
+ Develops and maintains internal and external relationships and collaborates with key partners to analyze and resolve issues - i.e. defect resolution with product teams
+ Create, modify, and oversee monitoring and reporting needs and pull appropriate data
+ Ensure accuracy & timeliness as per business needs & demonstrate high sense of accountability and ownership
+ Ticket (Webform) and issue management:
+ Supports resolution of day to day issues faced with processes and applications used to manage ecommerce functions
+ Serve as the liaison between various business and technology teams (across geographies) to triage and facilitate resolution of technical and process issues
+ Monitor High velocity item sale alerts and follow up with Business (Buyers, Pricing & Promo, Technology teams) to perform emergency changes with item, promotion, pricing or guest orders (removing items from the site, cancel orders, etc.)
+ Escalate procedural/technical issues to the respective teams
+ Special projects as needed
**About you:**
+ Graduate in any discipline with 4-5 years' experience
+ Good knowledge of e-commerce processes and systems
+ Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required
+ Good organizational, prioritizing and problem solving skills and ability to multi-task
+ Excellent communication skills, in both large and small group presentations
+ Ability to make complex ideas simple to understand
+ Excellent analytical, critical thinking, & problem solving skills

**About This Opportunity**
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
A role on the Digital Operations & Guest Experience team is an opportunity to ensure Target always delivers on its brand promise to guests through seamless events and continuous improvement of their digital shopping journey.
**About the Job**
The **Senior Analyst, Purchasability** will have two primary functions. **First,** you'll leverage survey data and guest signals through our CX solution (Fullstory) in support of the Confidence to Buy (CTB) experience teams. Key responsibilities include enabling Fullstory within the CTB experience group, identifying points of friction and building business cases to remedy them, and representing CTB in the CX Center of Excellence.
**Second,** you'll safeguard the guest experience by driving near-real-time visibility and action on anything that threatens "add to cart" across Target's digital channels (Ship-to-Home, Drive Up, Order Pickup, Same Day). Your north star is simple: no out-of-stocks that impact the guest and a consistently high digital purchasability rate. In partnership with Merchandising, Replenishment, Supply Chain, Fulfillment Operations, Site Merchandising, and Data Science, you'll build reporting and rules that prevent stockouts before they happen, and you'll recommend levers (e.g., channel gating, safety stock, substitute logic) that keep items buyable while protecting speed and promise dates.
**Key Responsibilities**
+ **Own purchasability reporting & insight generation:** Define and maintain daily/weekly dashboards for digital purchasability; build alerting (thresholds, anomaly detection) to surface emerging risks and quantify revenue at risk.
+ **Raise and sustain purchasability:** Identify root causes of low purchasability and propose/implement rules such as dynamic channel gating.
+ **Stakeholder management & decision enablement:** Run weekly "Availability Reviews" with Merchandising, Inventory, and Operations teams to prioritize fixes; translate insights into clear actions and ownership. Deliver crisp narratives for leadership on risks, trade-offs, and guest/financial impact.
+ **Experimentation & continuous improvement:** Partner with Data Analytics, Product, and Engineering to improve guest Confidence to Buy (CTB).
**Required Qualifications**
+ Bachelor's degree (or equivalent practical experience).
+ Relevant experience on the inventory side (e.g., inventory planning, replenishment, demand/supply planning, eCommerce operations).
+ Hands-on experience building inventory or availability dashboards and turning findings into actions with cross-functional partners.
**Skills & Competencies**
+ **Problem solving & critical thinking:** Structured root-cause analysis; comfort with imperfect data; bias for measurable action.
+ **Project management:** Ability to prioritize a multi-stakeholder queue.
+ **Stakeholder influence & communication:** Data storytelling for both technical and business audiences.
+ **Technical fluency (preferred):** Advanced Excel; SQL; visualization tools

**Introduction**
As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Are you ready for a career in IT Security ? Join a dedicated team of professional system administrators that provide security services for LINUX servers that are critical to the development, support and manufacturing mission in IBM Systems.
The responsibilities include:
· Implement and execute security controls in a centralized and consistent manner
· Address emerging security threats
· Improve security posture
· Risk management
· Patch management
· Vulnerability scan execution and resolution
· Antivirus deployment and definition updates
· Log monitoring
· Access management
Our team is passionate about supporting client transaction processing applications around the world. We are an international, multi-cultural and diverse team of experienced technical support professionals.
**Required technical and professional expertise**
· 3+ years of experience.
Ansible & Python skills
· Linux admin skills
· Linux administrator system hardening
· Implement internal ITSS controls
· User and group management.
· File permissions and access control (ACLs, SELinux/AppArmor).
· Vulnerability assessment and patch management.
**Preferred technical and professional experience**
· Ansible & Python skills
· Any middleware knowledge (Apache, SSH, DBMS, etc)
· Knowledge of AIX SMIT and installp package manager command
· Familiarity with AIX LPARS, WPARS and DLPARS
· Installation and Management of VIO servers, Containers, Kubernetes, etc
· FSP, VM ware, Power systems
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Windows System Administration, Configuration, including a good basic understanding of:
- Windows Networking
- Event Logs and Auditing
- Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies.
- Server-side Administration and Troubleshooting.
- Performance, Resource Monitor
- Active Directory
- Understanding of Network Monitor tool
- Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills.
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .