770 IT Support Specialist jobs in Bengaluru

Role: Desktop Support Engineer (Voice)

Exp range : 4 - 10 years

Locations: Chennai/Bangalore

JD:

1. • Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat
2. • Willing to work in night shifts over prolonged period
3. • Excellent written & spoken communication skills
4. • Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
5. • Effectively manage length of calls, handle time, and after call work
6. • Walk the customer through the problem-solving process
7. • Determining the best solution based on the issue and details provided by customers
8. • Provide accurate information on IT products or services
9. Assisting users with password resets and account unlock for reported incidents and requests.
10. Performing remote troubleshooting through diagnostic techniques and pertinent questions
11. System boot issues and Microsoft Office related issues
12. Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN
13. Using specific tools to diagnose issues, make recommendations for resolution
14. Placing corporate phone orders through authorized vendor portals
15. Supporting hardware collection of terminated employees
16. Providing support through the technologies such as Nexthink, Controlup and App Volume Manager
17. Providing support to MacOs devices.
18. Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf.
19. Printer configuration and troubleshooting

Role: Desktop Support Engineer (Voice)

Exp range : 4 - 10 years

Locations: Chennai/Bangalore

JD:

1. • Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat
2. • Willing to work in night shifts over prolonged period
3. • Excellent written & spoken communication skills
4. • Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
5. • Effectively manage length of calls, handle time, and after call work
6. • Walk the customer through the problem-solving process
7. • Determining the best solution based on the issue and details provided by customers
8. • Provide accurate information on IT products or services
9. Assisting users with password resets and account unlock for reported incidents and requests.
10. Performing remote troubleshooting through diagnostic techniques and pertinent questions
11. System boot issues and Microsoft Office related issues
12. Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN
13. Using specific tools to diagnose issues, make recommendations for resolution
14. Placing corporate phone orders through authorized vendor portals
15. Supporting hardware collection of terminated employees
16. Providing support through the technologies such as Nexthink, Controlup and App Volume Manager
17. Providing support to MacOs devices.
18. Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf.
19. Printer configuration and troubleshooting

Role: Desktop Support Engineer (Voice)

Exp range : 4 - 10 years

Locations: Chennai/Bangalore

JD:

• • Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat
• • Willing to work in night shifts over prolonged period
• • Excellent written & spoken communication skills
• • Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
• • Effectively manage length of calls, handle time, and after call work
• • Walk the customer through the problem-solving process
• • Determining the best solution based on the issue and details provided by customers
• • Provide accurate information on IT products or services
• Assisting users with password resets and account unlock for reported incidents and requests.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• System boot issues and Microsoft Office related issues
• Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN
• Using specific tools to diagnose issues, make recommendations for resolution
• Placing corporate phone orders through authorized vendor portals
• Supporting hardware collection of terminated employees
• Providing support through the technologies such as Nexthink, Controlup and App Volume Manager
• Providing support to MacOs devices.
• Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf.
• Printer configuration and troubleshooting

Role: Desktop Support Engineer (Voice)

Exp range : 4 - 10 years

Locations: Chennai/Bangalore

JD:

1. - Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat
2. - Willing to work in night shifts over prolonged period
3. - Excellent written & spoken communication skills
4. - Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
5. - Effectively manage length of calls, handle time, and after call work
6. - Walk the customer through the problem-solving process
7. - Determining the best solution based on the issue and details provided by customers
8. - Provide accurate information on IT products or services
9. Assisting users with password resets and account unlock for reported incidents and requests.
10. Performing remote troubleshooting through diagnostic techniques and pertinent questions
11. System boot issues and Microsoft Office related issues
12. Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN
13. Using specific tools to diagnose issues, make recommendations for resolution
14. Placing corporate phone orders through authorized vendor portals
15. Supporting hardware collection of terminated employees
16. Providing support through the technologies such as Nexthink, Controlup and App Volume Manager
17. Providing support to MacOs devices.
18. Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf.
19. Printer configuration and troubleshooting

Hiring for Support Specialist | Long term Contract | Remote

Title: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education:

• Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Hiring for Support Specialist | Long term Contract | Remote

Title: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education:

• Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable