333 IT Support Specialist jobs in Chennai

Job Description
As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems. You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. You will also have the opportunity to participate in our newest product deployments to clients.

This is a fast-paced and exciting role especially as Nielsen introduces many new and innovative solutions. The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way. Being a strong team player is also key as you will need to know when to ask for help and also be willing to jump in when a team member needs a hand.

Responsibilities:

• Analyze and investigates production incidents understanding the issue inside highly complex applications. Document incidents and their resolution, facilitating further resolutions to ensure all SLA's are met. interacting with Operations, client services teams, and technology leaders to provide the best experience and service
• Execute root cause analysis (RCA) to identify root causes and final resolutions to production incidents, assesses incident resolution and estimates application changes. Apply resolutions, leading to timely, error free revisions in applications.
• Attend incident management (IM) calls to follow production issues and report status from the IT side through final solution or work around. Define next steps, address escalations, and mature systems to ensure fewer critical production incidents.
• Optimizing on-call rotations, processes, update runbooks, tools and documentation to help prepare teams for future incidents. Conducting post-incident reviews (RCA).
• Automate regular processing, monitoring, health checks for site reliability.

Qualifications

• 2+ years of experience in technical support or related areas.
• Passion for solving client issues and a champion of great customer service.
• Strong fundamentals and interest in application support, infrastructure knowledge, with a software engineering background.
• Good knowledge of SQL, PLSQL, UNIX scripting, and python.
• Familiarity in technology area like UNIX, automation tools, cloud, API management, database, monitoring tools, big data, infrastructure services, etc.,
• Sound SDLC skills, preferably with experience in an agile environment
• Excellent communication skills, with the ability to effectively interface across cross-functional technology teams and the business stakeholders
• Functional knowledge of Market research, FMCG industry, and big data is a plus.
• Ability to work intermittent extended work hours, including weekends and holidays with a rotating on-call schedule

Must Have:

• Exceptional communications skills, flexibility to work in 24X7 shift rotations – including weekends
• Familiarity in technology area like SQL, PLSQL, C#, UNIX scripting, JAVA, Spring Boot, Python, Azure, cloud, API management, automation tools, database, monitoring tools, big data, infrastructure services, etc.,
• Sound SDLC skills, preferably with experience in an agile environment.
• Nice to have: Functional knowledge of Market research, FMCG industry, and big data.
• Minimum B.S. degree in Computer Science, Computer Engineering or related field

Additional Information

• Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms
• Recharge and revitalize with help of wellness plans made for you and your family
• Plan your future with financial wellness tools
• Stay relevant and upskill yourself with career development opportunities.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

Job ID: 37315

Location: Chennai, IN

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 19 Aug 2025

JOB SUMMARY

• Trade application is critical application in the trade domain, and support 45+ markets across various markets.
• We need able resource to replace the position with the technical skills & banking domain applications support experience.
• PID Squad operational round the clock and ring fence team to execute all the task require High privilege IDs and covers all 15 applications in Trade Domaine. PID withdrawal is an essential enabler to ensure continuous delivery and incident recovery to keep the lights on for our business users. PID withdrawals required, as no automation, auto-heal in place or automation failed e.g. force termination of hung threads, excessive resource consumption etc , Withdraw PID to perform manual recovery steps where automation is not possible and in multiple process steps part of BAU , High Level Such task/activities group into 6 Categories (i.e Incident Management ,Change Management, Infra & Cyber Hygiene , Risk & Audit, Disaster Recovery, Sustain Resiliency).
• If the resource is not hired, will not able to provide a seamless support to Premier and hyper care Clients.
• If the resource is not hired, will be unable to meet TAT & business expectations.

RESPONSIBILITIES

Business

• We work in CIB domain supporting Trade Operations and customers

Processes

This is for Technical role in application support, so they need to work on functional queries, fixes, enhancement and initiatives addressed or supported applications

People & Talent

To cater to support application and identifying and resolving technical issues. Providing technical support to the application

Risk Management

Application-level risk needs to be taken care

Regulatory & Business Conduct

There is no specific at the application level. Resource needs to comply the policies of SCB

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles

Key Stakeholders

Trade supporting 45+ markets across globe so all the country LPM (local product manager), central product team will be our stakeholders. Also, we need to liaise business and all interface applications

Other Responsibilities

• Core/individual contributor in handling the applications and all the stake holders.
• Interaction with CIO teams for the better collaboration to get the insight on the upcoming projects and the system enhancements.
• Should be available 247 to support the application and to guide the team members on taking decisions and for issue resolution.
• Team management is the key for this role as they need to interact/encourage team members effectively and to ensure zero escalations.
• Need to provide functional support on the system for minor enhancements which will help to reduce the team's efforts and to reduce manual tasks.
• Needs to take care of complete Batch related activities and to interact with the interface teams to ensure for smooth Batch management.
• With the knowledge in the application, needs to participate in RCA discussion and RCA document preparation
• Closure of incidents within the SLA and to perform incident trend analysis which will help to reduce tickets via fix and enhancements.
• All the medium and above incidents should be tracked under Problem management. All the problem tickets should be closed with proper evidence without any escalation.
• They need to take care of Change management via remedy. Changes needs to be scheduled and closed as per the SLA.
• Infra and capacity managements is one of the key items where they need to ensure no capacity leave breach in the application. They need to ensure no incidents because of capacity related issues.
• All the Audit RFI's needs to be prepared and shared to the auditors. There should be nil findings in terms of audit findings.
• Expectation is to handle the Finance management at the Domain level. Forecast should be done on time. Needs to work on cost reduction.

Our Ideal Candidate

• Java & Spring Boot
• Database
• Cloud
• Container concepts
• Automation tools
• Trade & Banking Functional

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .

Job Purpose :

Lead Data Center Representative

· Provides backup support for Manager along with detail listed below (production and QA support included).

Data Center Representative – the current team has a minimum of 8 years' experience in the computer operations field.

Qualifications and experience :

· Expertise in Job Scheduling environments. CA Workload Automation AE (Autosys Edition – Automated Job Control System for scheduling, monitoring and reporting).

· Experience working with Microsoft Office products.

· Strengths include:

Strong customer interface and problem-solving skills. Able to manage multiple tasks.

Excellent communication and interpersonal skills.

Dependable.

Detail oriented.

Good time management skills.

Must be capable of working independently.

· Shift flexible. Assist with coverage on alternate shifts (training, sick, vacation). Current support model requires 24x7 coverage by the team.

Duties and responsibilities :

· Perform Daily Production support.

· Autosys – midrange job scheduling:

· Monitor production application jobs to ensure successful execution.

· Provide escalations to application teams when alerts occur. Assist with questions and problem resolution.

· Manage adhoc requests and communications.

· Implement changes requested by application teams to job status (limited).

· Update and distribute daily flowchart/documentation.

· Monitor/escalate Supply Chain application alerts.

· Monitor/escalate Enterprise Selling application alerts.

· Monitor/escalate Imports alerts.

· Assist all teams in coordinating problem resolution during outages.

· Convey daily shift turnover details via shift turnover log and update daily task counts. Provide accurate account of details occurring while on shift to oncoming team members including outstanding tasks and status review for open items.

· Interface with Application teams to assist with maintenance activities.

· Perform all the above tasks in a timely manner to facilitate detailed and accurate information to assist and inform team members, application team's and leadership.

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SurveySparrow is looking for a self-motivated and driven Product Consultant who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.

Responsibilities

• As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.
• Provide immediate acknowledgment and first-level support.
• Diagnose, research, analyze the issues reported by the customers in the product.
• Deliver voice, email, and chat-based technical support
• Tracking and managing all logged tickets
• Willingness to work in night shifts

Requirements

• Past experience with sales and customer service specifically with SAAS solutions will be good to have.
• Strong understanding of REST APIs, HTTP protocols, SDKs, and authentication mechanisms
• Hands-on experience using and debugging REST APIs via browser Developer Tools
• Proven analytical and problem-solving skills with a keen troubleshooting mindset
• Knowledge and a genuine interest in software applications.
• Ability to learn quickly and troubleshoot new technologies and communicate them to others
• Excellent in written and verbal communication
• Excellent problem-solving skills
• Keen to learn new technologies

Shift - 9:00 PM - 6:00 AM

Location: Chennai, Tamil Nadu

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Technical Support Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies.

Job Types: Full-time, Part-time

Pay: ₹11, ₹39,303.95 per month

Expected hours: 68 per week

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Team: Lyric HCM – Nexus Client Support Team

Position Title: Technical Support Specialist

Reporting To: Lead Technical Support Specialist

Lyric HCM by ADP is looking for an enthusiastic and highly motivated Technical Support Specialist to identify, diagnose and resolve customer issues. As a Technical Support Specialist, you will work with Customer Success, Product and Engineers to advocate for our customers. You have a passion for solving challenging problems and learning new technology. This is an exciting opportunity to work in a challenging, fast-paced environment with a high-performance team.

At Lyric HCM by ADP, we strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Responsibilities:

Develop and maintain in-depth knowledge of ADP's Lyric HCM.

Responsible for providing tier 1 & 2 technical support to Lyric HCM customers.

Triage tier 3 queries and utilize product knowledge to accurately route or escalate tickets to appropriate internal teams.

Manage issues reported by customers from initial contact to resolution submitted through an incident management system.

Follow up with internal teams with appropriate updates and ensure tickets are updated and closed in a timely manner.

Prioritize and resolve service requests and incidents within predetermined SLAs.

Maintain internal knowledgebase and external documentation.

Contribute to departmental initiatives and identify opportunities for process improvement.

Requirements:

Strong written and verbal communication skills

Critical thinker with strong organizational and time management skills

Ability to be empathetic, compassionate, responsive and resourceful.

A strong curiosity and the ability to learn quickly.

Ability to effectively communicate and collaborate cross-functionally with Customer Success, Product and Engineering Teams

Creative problem-solving and analytical skills

Ability to work in a challenging and fast-paced environment.

Ability to multi-task, prioritize work and adapt to changing environments.

Open to work in shifts. (UK shift: 2.30 PM to 11.30 PM, US shift: 9.00 PM to 6.00 AM, ANZ Shift 5:30Am – 1PM)

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

This is a challenging and exciting opportunity to work on Developer Pipeline technology stack (like Jenkins, SonarQube, Jira, Bitbucket, GitHub SaaS). The team works side by side with Developers & Engineers in providing technical support and integration with application. The Developer Enablement organization has set an ambitious goal to setup secure development environment and invest in latest technology that improves user experience. As part of the technology team, you will play a key role in achieving that goal.

The role requires a good understanding of developer pipeline concepts, code quality & application build, GitHub and AI concepts. A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those from Jira/Bitbucket integration perspective.

Key Responsibilities/Requirements

• Support Management:
• Operational lead for Developer Services during Asia Pacific time zone.
• Operation SME for Code Quality Services (SonarQube) & GitHub SaaS
• Troubleshoot technical issues and manage customer expectation.
• Reduce recurring issue using root cause analysis.

• Proactively monitor and manage infrastructure stability and performance.

• Technology Management:

• Upgrade existing product along with Engineering.
• Adopt new technology that gives competitive advantage to Citigroup Developers.
• Identify automation opportunity and implement solution to improve operational efficiency and user experience.

• Manage infrastructure level risk & compliance issues as per Citi guidelines

• Vendor Management:

• Ensure allocation of quality vendor resource for operations and project deliverables.

• Proactively manage and monitor vendor deliverables

Qualifications

Must have:

• Overall 8 Years+ experience
• Must be a self-starter, effective listener & communicator, problem solver and team player.
• Minimum of 3 years development experience and 3 years of technical support experience as a team lead
• Strong understanding of Enterprise pipeline and technology stack and at least two years of hands-on experience.
• 4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery).
• Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service.

Desirable:

• Experience with using Service Management software like ServiceNow and a good understanding of AI concepts

Education

• Bachelor's Degree in Computer Science or a Related Field

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

• Responding to customer inquiries via phone, email, and chat, troubleshooting technical problems, and providing step-by-step solutions.
• Diagnosing and resolving hardware, software, and network issues for clients.
• Documenting all support interactions, troubleshooting steps, and resolutions in our CRM system.
• Escalating complex issues to senior support staff or relevant technical teams when necessary.
• Creating and updating knowledge base articles and FAQs to empower users and reduce future support requests.
• Providing technical assistance for installations, configurations, and upgrades.
• Gathering customer feedback and reporting recurring issues or product defects to the development team.
• Maintaining a high degree of customer service and technical support professionalism.
• Conducting remote troubleshooting sessions using diagnostic tools.
• Staying updated on product knowledge and industry best practices.
• Assisting with user training sessions when required.

Company Overview

Twixor is a cutting-edge leader in enabling business transactions over messaging channels, fundamentally transforming customer engagements. Headquartered in Singapore, with offices across India, Twixor specializes in intelligent business process automation for industries like banking, insurance, retail, and more. Serving a global client base, including Fortune 500 companies, Twixor empowers enterprises with digital process automation via its patented low-code platform.

Job Overview

We are seeking a motivated and skilled Technical Support Specialist to join our team at Twixor in either Chennai or Mumbai. This full-time, junior-level position requires 1 to 3 years of experience in technical support. As a Technical Support Specialist, you will be an essential part of our customer success team, responsible for delivering high-quality technical assistance to our clients and ensuring their satisfaction with our services.

Qualifications and Skills

• Proficiency in using ticketing systems is mandatory to efficiently manage and resolve customer queries and issues.
• Strong knowledge of JavaScript (Mandatory skill) to understand our software applications and provide accurate technical solutions.
• Experience with MySQL (Mandatory skill) for database management and troubleshooting any related queries from customers.
• Basic understanding of Java to assist with software development-related support queries and collaborate effectively with developers.
• Effective client handling skills to manage customer interactions professionally and maintain positive relationships.
• Excellent problem-solving abilities to quickly diagnose technical issues and recommend solutions or escalate where necessary.
• Strong communication skills to clearly articulate technical information to non-technical users and write concise reports.
• Ability to work independently and efficiently prioritize tasks in a fast-paced environment to meet client needs.

Roles and Responsibilities

• Provide top-notch technical support to clients, troubleshooting software and system issues they encounter.
• Utilize ticketing systems effectively to document, track, and resolve customer support queries efficiently.
• Collaborate with the development team to address complex issues that require advanced intervention and ensure resolution.
• Conduct product demonstrations and training for clients to improve their understanding and usage of our services.
• Continuously update and maintain documentation resources to facilitate better user understanding and internal processes.
• Identify recurring issues and suggest improvements to the product and processes to enhance customer satisfaction.
• Stay updated with industry trends and incorporate best practices into support activities to ensure top-quality service.
• Work closely with the sales and account management teams to ensure cohesive support and outstanding customer experience.

Work Location: Chennai (Work from Office)

Notice Period: Below 30 days