87 IT Support Specialists jobs in Bhubaneswar

Ordr  is looking for a passionate and experienced Technical Support Engineer (TSE)  to help us deliver world-class support to our customers and partners. In this role, you'll handle post-sales technical inquiries, troubleshoot complex issues, and ensure our customers get the most value from our products. This is a unique opportunity to join a fast-growing cybersecurity startup and make a real impact in a high-visibility role!

What You’ll Do

·   Support customers and partners on product configuration, performance, and troubleshooting

·   Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams

·   Maintain high levels of customer satisfaction and engagement

·   Use diagnostic tools, scripts, and lab environments to replicate and resolve issues

·   Contribute to technical documentation, knowledge base, and troubleshooting guides

·   Collaborate with cross-functional teams to deliver the best customer experience possible

·   Serve as the voice of the customer internally by sharing insights and feedback

What We’re Looking For

·   5+ years of experience in a technical support or customer-facing engineering role

·   Background in B2B SaaS and strong knowledge of network and security concepts

·   Deep expertise in switches, routers, and networking fundamentals

·   Certifications preferred:  CCNA, JNCIE, or higher

·   Working knowledge of Linux , VMware ESXi , and firewalls

·   Familiarity with 802.1x/NAC , vulnerability management , and cybersecurity best practices

·   Empathetic communicator with a passion for customer success

·   Able to manage multiple issues and tasks in a fast-paced environment

Why You’ll Love Working at Ordr

·   Be part of a company at the forefront of cybersecurity and network visibility

·   Work remotely with a talented, collaborative global team

·   Direct impact on customer success and product growth

·   Fast-paced startup environment with room to grow and innovate

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce Service Cloud , provide timely responses, and deliver an excellent end-user experience.

The role requires outstanding communication skills , a calm and soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.

• End-User Support
• Serve as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).
• Support end-users across macOS and Windows 10/11 environments.
• Provide remote assistance using Zoom, Teams, and other collaboration tools.
• Assist with access issues, password resets, MFA support, and basic software troubleshooting.
• Issue Troubleshooting & Escalation
• Troubleshoot hardware and software issues related to:
• Office 365 (Outlook, Teams, OneDrive)
• VPN, RDP, internet/network connectivity
• Printing, conference room equipment, endpoint configurations
• Escalate unresolved technical issues to L2/L3 support based on standard SLAs.
• Record all actions, communications, and outcomes in the ticketing system.
• Stakeholder Engagement & Communication
• Communicate technical solutions clearly to users with varying technical skill levels.
• Maintain professionalism when working with international colleagues and leadership.
• Exhibit excellent verbal and written English communication with a courteous and empathetic approach.
• Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.
• Device and Access Management
• Assist with user onboarding/offboarding (Active Directory, Azure AD, O365).
• Perform basic macOS user configuration and application setup.
• Coordinate device provisioning, handoffs, and return logistics.
• Track assets in alignment with company inventory procedures.
• Security and Compliance
• Guide users on secure password practices and endpoint protection basics.
• Detect and report unusual behavior or phishing incidents to the security team.
• Ensure compliance with IT security policies in daily support tasks.
• Evaluate and recommend new technologies and solutions to improve operations.
• Drive innovation and continuous improvement within the IT infrastructure.
• Plan and execute technology upgrades and modernization efforts.
• Implement backup solutions and ensure data integrity and availability.
• Vendor Management and Collaboration :
• Manage relationships with vendors and service providers.
• Evaluate and select third-party solutions and services.
• Coordinate with external partners for support and services.
• Ensure vendor deliverables meet organizational standards and requirements.
• Communication Skills :
• Effective Communication : Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.
• Soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.

Essential

• Bachelor's Degree in Computer Science, Information Technology, or equivalent.
• 3-5 years in an IT Helpdesk or Desktop Support role.
• Soft-spoken and user-friendly demeanor – with an empathetic approach.
• Multi-regional collaboration – ability to support and engage across global teams.
• Problem-solving mindset – proactive, patient, and calm under pressure.
• Flexible to work on different time zone.

Technical qualifications

• Exposure to ticketing systems like Salesforce Service Cloud , Jira, or ServiceNow.
• Technical Skills
• Operating Systems: Windows 10/11, Windows Servers, macOS (basic to

intermediate level)

• ITSM Tools: Salesforce Service Cloud (must), Jira, Remedy
• Collaboration Tools: Microsoft 365, Teams, OneDrive, Zoom, Slack
• User Access: Active Directory, Azure AD, MFA tools
• Endpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring

basics

Project description

Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope. Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, and JMS.

Methodology is Agile (Scrum). Team setup: Oracle, Java, QA, Analyst, PM.

The virtual team is spread throughout Singapore, India, Kyiv, London, and New York.

Responsibilities

• Process and resolve Production incidents and User Queries (Incidents/Service Requests)
• Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs
• Defect tracking
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
• Knowledge base Articles creation
• Reporting creation
• Future involvement in deployment

Skills

Must have

• Overall, the role requires 4+ years of experience and basic knowledge of IT systems.
• Experience with Jenkins, Teamcity, SQL, Shell, Git
• Experience with Ansible

Nice to have

• Pega, Kubernetes, Docker, ITIL
• Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

ValueLabs is hiring for Lead technical support for PKI

experience : 7 + years

Lead : Must have lead teams

notice : 15 days

must have skill : PKI (public key infrastructure)

Shifts : 2:30 AM IST to 11:30AM IST

PFA JD :

1.PKI / Cryptography

2.Windows or VM

3.Linux or Azure

4.ITSM

5.Leadership skills

Please apply if your interested.

Senior Deltek Vantagepoint Support Analyst

We are seeking a dynamic and knowledgeable Deltek Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support our system Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with Deltek Vantagepoint ERP system.

Working on Deltek Vantagepoint experience is mandatory.

Key Responsibilities:

• Provide expert-level system support, addressing complex issues and customizing workflows.
• Utilize advanced accounting knowledge to assist users with their inquiries and troubleshooting needs.
• Collaborate with departments and operational staff to resolve issues efficiently.
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint.
• Mentor and assist junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications:

• 4+ years of experience in a support role, with Deltek Vantagepoint.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• Experience with SQL and understanding Vantagepoint tables is a plus.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

To provide expertise and guidance in implementing and optimizing ERP systems within the organizations. Provide Functional & technical assistance by troubleshooting the user query generated via ticketing software ( JIRA) to users of ERP system for Ship Management & Marine Management business.

To understand their business processes and requirements and then configure and customize the ERP software to meet those needs. Your primary responsibilities may include:

• Analyze and understand Organisations ’ business processes to identify opportunities for improvement and optimization.
• Work closely with team to gather and document business requirements.
• Assist in the implementation of ERP solutions, ensuring alignment with business goals.
• Configure and customize ERP modules based on day to day requirements.
• Provide end-user training to ensure effective and efficient use of the ERP system.
• Offer post-implementation support, addressing and resolving user issues in a timely manner.
• Create and maintain comprehensive documentation of business processes, system configurations, and customizations.
• Prepare user manuals and training materials.
• Collaborate with cross-functional teams, including developers, project managers, and business analysts, to deliver successful ERP implementations.
• Work closely with users to understand their needs and provide valuable insights.
• Conduct regular audits to ensure data accuracy and system integrity.
• Perform testing and validation to identify and resolve issues during the implementation phase.
• Stay updated on industry trends, best practices, and advancements in ERP technology.
• Attend training sessions and workshops to enhance skills and knowledge.

System Analysis - Analyse ERP system performance, identify areas for improvement, and develop solutions to optimize processes.

Business Process Optimization - Work with business stakeholders to understand their needs and ensure that ERP systems align with business processes.

Implementation and Management - Assist in the implementation, customization, and configuration of ERP systems (as required).

Training and Documentation - Provide training to users on how to use the ERP system and create documentation for reference (as required).

Reporting and Analytics - Develop and generate reports and dashboards to provide insights into business performance (as required).

Collaboration: Collaborate with cross-functional teams to ensure seamless integration of ERP systems with existing applications and data sources. (as required)

Essential Skills and Qualifications for Candidate Requirement:

• Proven experience as a functional consultant implementing Microsoft Dynamics 365 Business Central or a similar ERP system.
• Strong understanding of ERP concepts, modules, and functionality (Microsoft Dynamics. oracle,SAP)
• ERP with excellent knowledge of the business process and business mapping methodologies.
• Also, have implemented Purchase, Inventory, Finance (AR&AP) Modules.
• Experience in system configuration and customization within an ERP environment
• Strong understanding of any ERP software, preferred if knowing Shipnet, Shipmate, Zoho, database management ,Business Central 365.

Problem-solving and Analytical Skills - Ability to diagnose and resolve system issues and analyze data to identify areas for improvement.

Communication and Interpersonal Skills - Ability to communicate effectively with technical and non-technical staff, including users and management.

Education - A bachelor's degree in Computer Science, Information Systems, Functional consultant / Technical Consultant.

We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.

Job Responsibility:

• Handle international customer calls efficiently and professionally.
• Understand customer needs and provide appropriate solutions.
• Troubleshoot issues and escalate complex problems when necessary.
• Follow call handling protocols and maintain call quality standards.
• Maintain accurate and detailed records of interactions.
• Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Salary Budget: 27K – 35K CTC per month + performance-based incentives

Location: Jaipur

Language requirements : Excellent English communication (No grammatical errors or MTI)

No. of Position: 50+