408 IT Support Specialists jobs in Chandigarh
IT Help Desk Support
Posted today
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- Document the repeatable procedure in the documentation platform.
- Acting as a Point of Contact between customers and the SOC service provider for onboarding, mitigation of security incidents, Closure reasons, etc.
- Regularly follow up with customers on security incidents.
- Participate in weekly and monthly meetings with SOC, the customer security team, and other service providers.
- Work as server systems administrator and desktop support.
- Virtual server up-gradation for CPU, RAM, and Storage.
- Deployment of EDR and Vulnerability Management agents leveraging RMM.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹420,000.00 - ₹540,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Flexible shift
- Night shift
**Experience**:
- Technical Support Occupations: 2 years (preferred)
IT Help Desk Support
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**Key Responsibilities**:
1. Install and configure computer hardware, software, systems, networks,
2. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
3. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers
4. Monitor and maintain computer systems and networking
6. Data backup and recovery
7. Generating and reading user logs
8. Respond in a timely manner to service issues and requests
9. Implementing robust policies, procedures and documentation for software and hardware use
**Qualification**:
Minimum graduation or equivalent course in IT
**Experience**:
1 year of experience in aforementioned responsibilities
**Selection Criteria**:
Multiple rounds of interview
Schedule:
- Day shift
**Speak with the employer**
IT Help Desk Support
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**Position Requires**: Network Administrator and Help Desk Support Specialist
**Responsibilities**:
- Trouble shoot desktop computers, Laptops, Printers, Cell phones, Desk Phones and network connectivity issues
- Record, categorize and log requests for service, and follow up with ticket owners to ensure resolution in a timely manner
- Monitor security logs from various security devices including servers, firewalls and antivirus tools
- Anticipating problems and resolving them before they impact users when possible
- Configure and troubleshoot cloud servers, including SharePoint, Teams and O365 exchange
- Maintain and monitor security of devices, install and manage antiviruses; and perform regular backup and restore
- Develop and maintain documentation in the knowledge base system
- Administering LAN, WAN, internet/intranet
- General IT related support as required
**Experience, Qualifications and Skills**
- Degree from a recognized post-secondary program in computer technology
- Previous experience in help desk and network administration is preferred
- Certifications on networking, security and cloud services
- Advanced knowledge of Active Directory, Domain Services; windows servers, Office365; Network (LAN/WAN) concepts, VPN technologies, firewalls, and security is required
- Basic knowledge of ITIL
- Ability and willingness to work after hours
- Team player and strong work ethics
- Take ownership of support requests until resolution and ensure requests are resolved in a timely manner
- Multi-task and manage a variety of diverse requests from a variety of users and levels
- Responsible for identifying shortcomings and implement continuous improvement initiatives
**Job Types**: Full-time, Permanent
Start Date: Immediately
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Day shift
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
L1/l2 - Global IT Help Desk Support
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Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
- Mohali
Help Desk Engineer – L1
Posted 2 days ago
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Company Description
Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.
Working for international customer. Holidays as per sourcing country.
Job Description:
We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.
Key Responsibilities:
- Assign and manage support tickets using a ticketing system
- Provide first-level IT support for:
- Servers, firewalls, desktops, laptops, and peripherals
- Network connections, printers, and Microsoft Office applications
- Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
- Perform system administration and basic troubleshooting for Windows OS and applications
- Linux server administration and troubleshooting (preferred but not mandatory)
- Escalate unresolved issues to next-level support or hardware vendors
- Handle other ad-hoc IT support tasks as needed
Requirements:
- Degree in Computer Science, Information Technology, or a related field
- Hands-on experience with ticketing tools and remote support software
- Prior experience in a helpdesk or technical support role is advantageous
- Strong problem-solving skills and the ability to work independently
- Good verbal and written communication skills in English
Preferred Candidate Profile:
- Based in Kollam
- Self-driven with a customer-focused mindset
- Comfortable working with international teams across time zones
- Urgent Requirement, immediate joiners preferred
Help Desk Engineer – L1
Posted 2 days ago
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Job Description
Company Description
Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.
Working for international customer. Holidays as per sourcing country.
Job Description:
We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.
Key Responsibilities:
- Assign and manage support tickets using a ticketing system
- Provide first-level IT support for:
- Servers, firewalls, desktops, laptops, and peripherals
- Network connections, printers, and Microsoft Office applications
- Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
- Perform system administration and basic troubleshooting for Windows OS and applications
- Linux server administration and troubleshooting (preferred but not mandatory)
- Escalate unresolved issues to next-level support or hardware vendors
- Handle other ad-hoc IT support tasks as needed
Requirements:
- Degree in Computer Science, Information Technology, or a related field
- Hands-on experience with ticketing tools and remote support software
- Prior experience in a helpdesk or technical support role is advantageous
- Strong problem-solving skills and the ability to work independently
- Good verbal and written communication skills in English
Preferred Candidate Profile:
- Based in Kollam
- Self-driven with a customer-focused mindset
- Comfortable working with international teams across time zones
- Urgent Requirement, immediate joiners preferred
Help Desk Engineer – L1
Posted 2 days ago
Job Viewed
Job Description
Company Description
Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.
Working for international customer. Holidays as per sourcing country.
Job Description:
We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.
Key Responsibilities:
- Assign and manage support tickets using a ticketing system
- Provide first-level IT support for:
- Servers, firewalls, desktops, laptops, and peripherals
- Network connections, printers, and Microsoft Office applications
- Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
- Perform system administration and basic troubleshooting for Windows OS and applications
- Linux server administration and troubleshooting (preferred but not mandatory)
- Escalate unresolved issues to next-level support or hardware vendors
- Handle other ad-hoc IT support tasks as needed
Requirements:
- Degree in Computer Science, Information Technology, or a related field
- Hands-on experience with ticketing tools and remote support software
- Prior experience in a helpdesk or technical support role is advantageous
- Strong problem-solving skills and the ability to work independently
- Good verbal and written communication skills in English
Preferred Candidate Profile:
- Based in Kollam
- Self-driven with a customer-focused mindset
- Comfortable working with international teams across time zones
- Urgent Requirement, immediate joiners preferred
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Global IT Help Desk Associate
Posted today
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- Communicate with end-users to understand their support requests
- Provide initial technical support to regional and corporate offices on:
- Microsoft Windows
- Apple iOS
- Microsoft Office Suite
- Computer Hardware
- Mobile/Tablet Equipment
- Printers/Copiers/MFD’s
- RealPage Onesite Application
- Other Application Software as required
- Provide assistance with user passwords for a variety of resources
- Escalate support requests to upper-tier resources when appropriate
- Enter, organize, and track technology work tickets
- Be a user advocate by leveraging the ticket tracking system to communicate resolution delays to the appropriate resources
- Collaborate with and assist the rest of the IT team
- Perform other assigned duties not defined
Bringing in the below experience & education:
- Minimum 2 years of Global IT Help Desk for a US/UK based client
- HDI, A+ and/or other technology certifications preferred
- Exceptional written and oral communication skills
- Knowledge of installation, configuration, and management of Desktop Operating Systems such as Microsoft Windows XP and Windows
- Basic IP/Networking Skills
- Knowledge of configuration and management of mobile devices and Active Sync (iOS and Android)
- Ability to manage Active Directory accounts and passwords (password resets, account unlocks)
- Knowledge of installation, configuration, and use of the Microsoft Office suite
**Job location**:
- Mohali
**Shift timings**:
- 24*7
Technical Support Lead
Posted 15 days ago
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Job Description
Technical Support Lead – ALMP Platform
About Americana Restaurants International PLC
Americana Restaurants International PLC is a pioneering force in the MENA region and Kazakhstan's Out-of-Home Dining industry, and ranks among the world's leading operators of Quick Service Restaurants (QSR) and casual dining establishments. With an extensive portfolio of iconic global brands and a dominant regional presence, we have consistently driven growth and innovation for 60 + years .
Our expansive network of 2,600 + restaurants spans 12 countries throughout the Middle East, North Africa, and Kazakhstan — from Kazakhstan in the east to Morocco in the west — powered by a team of over 40,000+ talented individuals committed to delivering exceptional food, superior service, and memorable experiences.
In line with our vision for innovation and operational excellence, we have established our Center of Excellence in Mohali, India. This facility plays a pivotal role in product development, IT, Digital, AI, and Analytics, as well as in implementing global IT best practices. Serving as a strategic hub, it is integral to strengthening our technology backbone and driving digital transformation across our worldwide operations.
Your Impact
In this role, you will lead and inspire a high-performing technical support team, ensuring every customer interaction is handled efficiently, professionally, and with care.
Your Role Will Include:
- Leading, mentoring, and motivating the technical support team to achieve performance goals.
- Overseeing timely resolution of customer inquiries, technical issues, and escalations.
- Allocating resources effectively to meet SLAs and optimize productivity.
- Providing continuous training, coaching, and feedback to enhance skills and service delivery.
- Identifying process improvements to streamline workflows and boost efficiency.
- Implementing quality assurance measures to maintain service excellence.
- Collaborating with engineering, product, and sales teams to resolve issues and enhance offerings.
- Monitoring KPIs, analyzing trends, and generating performance reports.
- Acting as the voice of the customer, ensuring feedback drives platform improvements.
- Maintaining deep technical knowledge of company products, services, and technologies.
What You Bring
- Bachelor’s degree in computer science, Information Technology, or related field.
- 5+ years in technical support, with at least 2 years in a leadership role.
- Strong troubleshooting skills across software, hardware, and network issues.
- Advanced proficiency in SQL and Microsoft Office (Excel, Word, PowerPoint).
- Excellent communication and interpersonal skills to inspire and guide teams.
- Strong understanding of ITIL principles (certification is a plus).
- Experience with CRM systems and helpdesk tools.
- Ability to thrive in a fast-paced, changing environment.
- Willingness to work flexible hours, including weekends and holidays.
Technical Support Engineer
Posted today
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Role: Technical Support Engineer.
Location:- 50032- HYD – Onsite (in-person interview)
Job Description
What you get to do in this role:
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies, including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them, but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Qualifications & Experience
• Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)
• 2+ years providing customer-facing technical support (ITOM applications)
• Good Communication Skills
In order to be successful in this role, we need someone who has:
• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell.
• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
• Strong troubleshooting/root cause isolation skills
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concepts.
• Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
• Excellent communication skills (verbal and written).
Preferred:
• Solid understanding of object-oriented programming skills (Java strongly preferred)
A fundamental understanding of ITOM, CMDB and ITIL business process
• Experience providing web development support is highly desirable.
• Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
• Understanding of JavaScript or any other scripting language with logical approach for given problem statement.
• Previous experience in software development(or) software consulting.
• Experience supporting and troubleshooting infrastructure level issues.