89 IT Support Specialists jobs in Chandigarh
L1/l2 - Global IT Help Desk Support
Mohali, Punjab
LDM Global
Posted today
Job Viewed
Job Description
In your journey at EXO Edge, you will be:
**Primarily focused on**:
- Ensuring smooth IT support operations
- Contributing to help desk policies, procedures and ensure their implementation
- Enrichment of IT support knowledge base and training
**Fulfilling the below roles and responsibilities**:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
**Bringing in the below education and experience**:
- Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
**Technically sound in**:
- **Ticketing tools**: ServiceNow, Zendesk, etc.
- **Property Management systems**: Yardi, Entrata, and RealPage
- **IT Service Management modules**: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- **Microsoft Suite of Applications**: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
**Job Location**:
- Mohali
**Reporting to**:
- Manager global IT help desk
**Primarily focused on**:
- Ensuring smooth IT support operations
- Contributing to help desk policies, procedures and ensure their implementation
- Enrichment of IT support knowledge base and training
**Fulfilling the below roles and responsibilities**:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
**Bringing in the below education and experience**:
- Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
**Technically sound in**:
- **Ticketing tools**: ServiceNow, Zendesk, etc.
- **Property Management systems**: Yardi, Entrata, and RealPage
- **IT Service Management modules**: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- **Microsoft Suite of Applications**: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
**Job Location**:
- Mohali
**Reporting to**:
- Manager global IT help desk
This advertiser has chosen not to accept applicants from your region.
0
L1/l2 - Global IT Help Desk Support
Mohali, Punjab
EXO Edge Advantage India Pvt. Ltd.
Posted today
Job Viewed
Job Description
In your journey at EXO Edge, you will be:
Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
- Mohali
Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
- Mohali
This advertiser has chosen not to accept applicants from your region.
1
L1/l2 - Global IT Help Desk Support
Mohali, Punjab
EXO Edge Advantage India Pvt. Ltd.
Posted today
Job Viewed
Job Description
In your journey at EXO Edge, you will be:
Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
- Mohali
Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
- Mohali
This advertiser has chosen not to accept applicants from your region.
2
L1/l2 - Global IT Help Desk Support
Mohali, Punjab
LDM Global
Posted today
Job Viewed
Job Description
In your journey at EXO Edge, you will be:
**Primarily focused on**:
- Ensuring smooth IT support operations
- Contributing to help desk policies, procedures and ensure their implementation
- Enrichment of IT support knowledge base and training
**Fulfilling the below roles and responsibilities**:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
**Bringing in the below education and experience**:
- Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
**Technically sound in**:
- **Ticketing tools**: ServiceNow, Zendesk, etc.
- **Property Management systems**:Yardi, Entrata, and RealPage
- **IT Service Management modules**: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- **Microsoft Suite of Applications**:Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
**Job Location**:
- Mohali
**Reporting to**:
- Manager global IT help desk
**Primarily focused on**:
- Ensuring smooth IT support operations
- Contributing to help desk policies, procedures and ensure their implementation
- Enrichment of IT support knowledge base and training
**Fulfilling the below roles and responsibilities**:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
**Bringing in the below education and experience**:
- Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
**Technically sound in**:
- **Ticketing tools**: ServiceNow, Zendesk, etc.
- **Property Management systems**:Yardi, Entrata, and RealPage
- **IT Service Management modules**: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- **Microsoft Suite of Applications**:Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
**Job Location**:
- Mohali
**Reporting to**:
- Manager global IT help desk
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
160062 Sector 62, Chandigarh
DataCouch
Posted today
Job Viewed
Job Description
Job Summary The Technical Support Engineer (TSE) acts as a Starburst SME for a book of enterpriseaccounts. The TSE is responsible for answering all technical questions within both standardand custom deployment environments and assisting with supported LTS upgrades. The TSE isalso responsible for peer training and development, personal continued education, andcontributing to our reference documentation. They will coordinate closely with Supportleadership, Engineering, Product and Accounts teams to ensure our customers receive a valuedriven enterprise experience.A TSE is able to work independently, with minimal guidance, and demonstrates an expertdegree of proficiency in both SEP and Galaxy.Responsibilities ● Technical Support:○ Provide support for standard and custom deployments○ Answer break/fix and non-break/fix technical questions through SFDC ticketingsystem○ Efficiently reproduce reported issues by leveraging tools (minikube, minitrino,docker-compose, etc.), identify root causes, and provide solutions○ Open SEP and Galaxy bug reports in Jira and feature requests in Aha!● LTS Upgrades:○ Provide upgrade support upon customer request■ Customer must be on a supported LTS version at the time of request■ TSE must communicate unsupported LTS requests to the Account teamas these require PS services● Monthly Technical check-ins○ Conduct regularly scheduled technical check-ins with each BU■ Discuss open support tickets, provide updates on product bugs andprovide best practice recommendations based on your observations andticket trends■ Responsible for ensuring customer environments are on supported LTSversions● Knowledge Sharing/Technical Enablement: Knowledge exchange and continuedtechnical enablement are crucial for the development of our team and the customerexperience. It's essential that we keep our product expertise and documentationcurrent and that all team members have access to information.○ Contribute to our reference documentation○ Lead peer training○ Consultant to our content teams○ Own your personal technical education journey● Project Involvement○ Contribute to or drive components of departmental and cross functionalinitiatives● Partner with Leadership○ Identify areas of opportunity with potential solutions for inefficiencies orobstacles within the team and cross-functionally○ Provide feedback to your manager on continued ed. opportunities, projectideas, etc.Requirements● 5+ years of support experience● 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience Skills ● Big Data (Teradata, Hadoop, Data Lakes, Spark)● Docker and Kubernetes● Cloud technologies (AWS, Azure, GCP)● Security - Authentication (LDAP, OAuth2.0) and Authorization technologies● SSL/TLS● Linux Skills● DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash BenefitsWhy DataCouch?
This advertiser has chosen not to accept applicants from your region.
4
Backend Support
Chandigarh, Chandigarh
ADVANCETECH INDIA PRIVATE LIMITED
Posted today
Job Viewed
Job Description
Provide Front desk reception duties for the office which includes handling of all phone calls and
manage internal & external customers timely and professionally.
Receive and greet all visitors in a professional and warm manner
Collect and distribute all incoming mail and courier items
Assist in General Office administration.
Assist in the coordination of ad
- hoc company functions/ events.
Assist in any ad
- hoc duties, projects and activities as and when required
Maintain office security and controlling access
**Job Types**: Full-time, Part-time
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
manage internal & external customers timely and professionally.
Receive and greet all visitors in a professional and warm manner
Collect and distribute all incoming mail and courier items
Assist in General Office administration.
Assist in the coordination of ad
- hoc company functions/ events.
Assist in any ad
- hoc duties, projects and activities as and when required
Maintain office security and controlling access
**Job Types**: Full-time, Part-time
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Support Worker
Chandigarh, Chandigarh
Gati Packers and movers
Posted today
Job Viewed
Job Description
Moving and packing may be stressful since you must transport all of your belongings safely and securely. While transferring vehicles, especially two-wheelers, extreme caution is required. Delicate things, in particular, should be moved with care, and automobiles should be driven with caution because to the increased risk of damage.
**Job Type**: Regular / Permanent
**Salary**: ₹8,086.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
Day range:
- Weekend availability
Shift:
- Day shift
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Health insurance
**Job Type**: Regular / Permanent
**Salary**: ₹8,086.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
Day range:
- Weekend availability
Shift:
- Day shift
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Health insurance
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest It support specialists Jobs in Chandigarh !
6
Support Executive
Mohali, Punjab
Pyramid Global Technologies
Posted today
Job Viewed
Job Description
**About the job Support Executive**:
Technical Skills:
Windows & Unix server background added advantage
SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must
Control-M batch monitoring
Experience in SWIFT Standards and messaging formats
Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers
Appd & Splunk Monitoring
Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW
Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
Expert hands-on experience on Alliance Messaging Hub(AMH), Swift Alliance Gateway(SAG) and Alliance WebPlatform(AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential
Expert knowledge of in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing
Duration of Assignment (Choose one): Permanent (1 year)
No of requirements (Mention in numbers): 4
Experience range: 2- 8 years
Qualification or certifications:
Position Specifications: Desired Competencies
Must-Have/Mandatory
Good analytical & troubleshooting skills
Ability to work under pressurized environments and in an extremely time-sensitive environment
Good communication (Oral, Verbal & Written) skills
Set of Technical skills mentioned above
Self-driven, proactive team player
Ability to troubleshoot and think outside the box to resolve rarely seen problems.
Good-to-Have/Desirable
Relevant certifications
ITIL/ production support background
Interpersonal skills
Tools like Control-M, ServiceNow, JIRA & Confluence
Key Responsibilities:
Day to day production support AMH, SAG & AWP systems
Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
Ensure the integrity of the Production environment is maintained and kept as priority over all
Investigate and develop fixes for small bugs or functionality issues
Incident management, Problem management, Availability & capacity management
Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
Resolution of major incidents in a time-sensitive environment
Identify and automate manual tasks
Technical Skills:
Windows & Unix server background added advantage
SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must
Control-M batch monitoring
Experience in SWIFT Standards and messaging formats
Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers
Appd & Splunk Monitoring
Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW
Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
Expert hands-on experience on Alliance Messaging Hub(AMH), Swift Alliance Gateway(SAG) and Alliance WebPlatform(AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential
Expert knowledge of in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing
Duration of Assignment (Choose one): Permanent (1 year)
No of requirements (Mention in numbers): 4
Experience range: 2- 8 years
Qualification or certifications:
Position Specifications: Desired Competencies
Must-Have/Mandatory
Good analytical & troubleshooting skills
Ability to work under pressurized environments and in an extremely time-sensitive environment
Good communication (Oral, Verbal & Written) skills
Set of Technical skills mentioned above
Self-driven, proactive team player
Ability to troubleshoot and think outside the box to resolve rarely seen problems.
Good-to-Have/Desirable
Relevant certifications
ITIL/ production support background
Interpersonal skills
Tools like Control-M, ServiceNow, JIRA & Confluence
Key Responsibilities:
Day to day production support AMH, SAG & AWP systems
Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
Ensure the integrity of the Production environment is maintained and kept as priority over all
Investigate and develop fixes for small bugs or functionality issues
Incident management, Problem management, Availability & capacity management
Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
Resolution of major incidents in a time-sensitive environment
Identify and automate manual tasks
This advertiser has chosen not to accept applicants from your region.
7
Customer Support
Chandigarh, Chandigarh
Northern Softech
Posted today
Job Viewed
Job Description
**Full Job Description**
Requires a full time and long term eligible team player who is willing to learn, keen for productivity and accepts responsibility for the tasks assigned and can fit in a positive environment for the individual and company's growth.
**Responsibilities and Duties**
2. Handling customer queries, client management, and ecommerce orders submission.
3. Good written and spoken English is must
4. Required basic computer proficiency and knowledge of MS word and MS Excel will be an added advantage
5. Ensure the quality of service delivery of the task assigned and reporting
6. Any B2C/B2B international sales and support experience will be preferred and analytical skills will be an added advantage.
**Key Skills**
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91
Requires a full time and long term eligible team player who is willing to learn, keen for productivity and accepts responsibility for the tasks assigned and can fit in a positive environment for the individual and company's growth.
**Responsibilities and Duties**
2. Handling customer queries, client management, and ecommerce orders submission.
3. Good written and spoken English is must
4. Required basic computer proficiency and knowledge of MS word and MS Excel will be an added advantage
5. Ensure the quality of service delivery of the task assigned and reporting
6. Any B2C/B2B international sales and support experience will be preferred and analytical skills will be an added advantage.
**Key Skills**
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Executive
Mohali district, Punjab
Kuickfit - Engineered Nutrition LLP
Posted 3 days ago
Job Viewed
Job Description
We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.
If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.
We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.
Your role:
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
Your tasks:
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Your profile
- A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 1+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, Hindi and at least one regional language.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.
Preferred skills and qualifications
- Prior experience managing a team of customer service representatives.
- Soft skills such as patience, adaptability, and empathy.
This advertiser has chosen not to accept applicants from your region.
9