What IT Support Specialists Jobs are in Chennai?
Showing 213 IT Support Specialists jobs in Chennai
Job Description
The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
+ Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
+ Conduct basic analysis and research as well as workflow management
+ Support an expansive array of products and services
+ Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 1-3 years of relevant experience
+ Experience working in a business office or operational environment
+ Proficient computer and math skills with a focus on complex databases and spreadsheets
+ Demonstrates technical and administrative expertise
+ Consistently demonstrates attention to detail
+ Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education:**
+ Graduation and above
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Shift Timing
Candidate should be willing to work in 24*7 shifts including late night shift start timings.
Should be flexible for any shift timing (Permanent night shifts and Late night shifts).
Weekend working may be BAU as per business requirement.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
+ Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
+ Conduct basic analysis and research as well as workflow management
+ Support an expansive array of products and services
+ Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 1-3 years of relevant experience
+ Experience working in a business office or operational environment
+ Proficient computer and math skills with a focus on complex databases and spreadsheets
+ Demonstrates technical and administrative expertise
+ Consistently demonstrates attention to detail
+ Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education:**
+ Graduation and above
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Shift Timing
Candidate should be willing to work in 24*7 shifts including late night shift start timings.
Should be flexible for any shift timing (Permanent night shifts and Late night shifts).
Weekend working may be BAU as per business requirement.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
0
Job Description
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
+ Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
+ Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
+ Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
+ Support expansive and diverse array of products and services
+ Assist with ongoing Lean and process improvement projects
+ Resolve complex problems based on best practice/precedence, escalating as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-4 years of relevant experience
+ Proficient in Microsoft Office
+ Comprehensive knowledge of Dispute process
+ Ability to work unsupervised and apply problem solve capabilities
+ Ability to work occasional weekends to support Pega releases and COB testing
+ Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
+ Demonstrated analytical skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Graduate or above.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
+ Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
+ Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
+ Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
+ Support expansive and diverse array of products and services
+ Assist with ongoing Lean and process improvement projects
+ Resolve complex problems based on best practice/precedence, escalating as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-4 years of relevant experience
+ Proficient in Microsoft Office
+ Comprehensive knowledge of Dispute process
+ Ability to work unsupervised and apply problem solve capabilities
+ Ability to work occasional weekends to support Pega releases and COB testing
+ Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
+ Demonstrated analytical skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Graduate or above.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
1
Job Description
Specialist, IT Infrastructure
Req ID:
Remote Position: Hybrid
Hiring Manager: Paul Stanners
Band: 08
Region: Asia
Country: India
State/Province: Chennai
City: Guindy, Chennai
**General Overview**
**Functional Area:** Information Technology (ITM)
**Career Stream:** IT Infrastructure (INFR)
**Role:** Specialist (SPE)
**Job Title:** Specialist, IT Infrastructure
**Job Code:** SPE-ITM-INFR
**Job Level:** Level 08
**Direct/Indirect Indicator:** Indirect
**Summary**
The Linux Desktop Engineer will own the design, deployment, configuration, and structural maintenance of Celestica's high-performance Linux computing platform. This role directly supports the Hardware Platform Solutions (HPS) engineering group by managing a fleet of approximately 50 HP ZBook Mobile Workstations preinstalled with Ubuntu and optimized for advanced AI-based software development.
Operating at the intersection of enterprise endpoint compliance and agile engineering infrastructure , the successful candidate will use HCL BigFix as the primary Endpoint Management framework. Responsibilities include developing deployment packages for core endpoint security software , managing monthly patching cycles , and troubleshooting highly specialized developer toolchains to maximize engineering velocity.
**Key Responsibilities**
+ Fleet Configuration & Baseline Optimization: Own the baseline golden imaging, mass deployment, and configuration maintenance of the HP ZBook workstation fleet utilizing HCL BigFix.
+ Silent Software Packaging: Architect and deploy automated, silent installation packages for all enterprise and custom engineering endpoint software via BigFix fixlets.
+ Endpoint Security Management: Install and administer Celestica's standard security applications, including CrowdStrike Falcon, ThreatLocker, and Zscaler ZPA.
+ Developer Persona Customization: Configure application controls specifically for the engineering developer workspace. This involves deploying ThreatLocker in a persistent Learning Mode with dedicated sandbox path exceptions (such as ~/Workspace) to prevent process blocks during source compilation.
+ Exclusion Path Auditing: Implement and maintain required anti-malware scan exclusions across engineering build paths (e.g., /home/*/src/, make, gcc, cargo) to ensure frictionless local compilation.
+ Patching & Vulnerability Remediation: Support and execute monthly operating system and application patching cycles. Ensure critical security patches are vetted and pushed to engineering systems within a mandatory 24-hour window when required.
+ Privileged Access Governance: Administer scoped sudo access on developer workstations using secure alternative authentication models (such as SSH agent-based PAM) and manage compliance audits via session recording tools like tlog.
+ Engineering Toolchain Support: Act as the primary technical interface for HPS Software Engineers, ensuring local access to build essentials, containerization software, and integrated development environments.
**Knowledge/Skills/Competencies**
Preferred Technical Qualifications:
+ Operating Systems: Expert-level administration of native Ubuntu Linux (specifically 22.04 LTS and 24.04 LTS Desktop environments).
+ Endpoint Management: Deep technical expertise using HCL BigFix for software asset tracking, package packaging, enterprise scripting, and automated deployment.
+ Endpoint Security: Direct experience administering patches and Fixlets for enterprise security suites: CrowdStrike Falcon, ThreatLocker (including allowlisting/ringfencing policy adjustments), and Zscaler ZPA.
+ Developer Environments: Familiarity supporting low-level compilation workflows and toolchains: build essentials (GCC, Clang, CMake, Rust/cargo), Python 3.10+, Docker CE, MicroK8s/Kind, and VS Code.
+ Scripting & Automation: Advanced proficiency in Bash or Python scripting to automate workstation configuration, environment provisioning, and repetitive IT administrative tasks.
+ Workstation Hardware: Experience configuring high-density workstations (such as the HP ZBook Fury series), including managing system BIOS updates and optimizing dedicated NVIDIA hardware driver profiles.
Core Competencies:
+ Developer Velocity Orientation: Possesses an intense focus on minimizing developer friction, reducing environment downtime, and protecting the engineer's flow state.
+ Matrix Collaboration: Exceptional diplomatic and relationship-building skills to successfully co-develop frameworks with Global Information Security and remote site infrastructure divisions.
+ Advanced Technical Problem Solving: Proven ability to troubleshoot unique, non-standard software-hardware boundary failures that fall outside typical corporate enterprise IT ticketing scripts.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
**Education & Experience**
+ Bachelor's degree in Computer Science, Computer Engineering, or Information Systems, with a minimum of 3 years of hands-on experience supporting specialized R&D or engineering IT environments.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
Req ID:
Remote Position: Hybrid
Hiring Manager: Paul Stanners
Band: 08
Region: Asia
Country: India
State/Province: Chennai
City: Guindy, Chennai
**General Overview**
**Functional Area:** Information Technology (ITM)
**Career Stream:** IT Infrastructure (INFR)
**Role:** Specialist (SPE)
**Job Title:** Specialist, IT Infrastructure
**Job Code:** SPE-ITM-INFR
**Job Level:** Level 08
**Direct/Indirect Indicator:** Indirect
**Summary**
The Linux Desktop Engineer will own the design, deployment, configuration, and structural maintenance of Celestica's high-performance Linux computing platform. This role directly supports the Hardware Platform Solutions (HPS) engineering group by managing a fleet of approximately 50 HP ZBook Mobile Workstations preinstalled with Ubuntu and optimized for advanced AI-based software development.
Operating at the intersection of enterprise endpoint compliance and agile engineering infrastructure , the successful candidate will use HCL BigFix as the primary Endpoint Management framework. Responsibilities include developing deployment packages for core endpoint security software , managing monthly patching cycles , and troubleshooting highly specialized developer toolchains to maximize engineering velocity.
**Key Responsibilities**
+ Fleet Configuration & Baseline Optimization: Own the baseline golden imaging, mass deployment, and configuration maintenance of the HP ZBook workstation fleet utilizing HCL BigFix.
+ Silent Software Packaging: Architect and deploy automated, silent installation packages for all enterprise and custom engineering endpoint software via BigFix fixlets.
+ Endpoint Security Management: Install and administer Celestica's standard security applications, including CrowdStrike Falcon, ThreatLocker, and Zscaler ZPA.
+ Developer Persona Customization: Configure application controls specifically for the engineering developer workspace. This involves deploying ThreatLocker in a persistent Learning Mode with dedicated sandbox path exceptions (such as ~/Workspace) to prevent process blocks during source compilation.
+ Exclusion Path Auditing: Implement and maintain required anti-malware scan exclusions across engineering build paths (e.g., /home/*/src/, make, gcc, cargo) to ensure frictionless local compilation.
+ Patching & Vulnerability Remediation: Support and execute monthly operating system and application patching cycles. Ensure critical security patches are vetted and pushed to engineering systems within a mandatory 24-hour window when required.
+ Privileged Access Governance: Administer scoped sudo access on developer workstations using secure alternative authentication models (such as SSH agent-based PAM) and manage compliance audits via session recording tools like tlog.
+ Engineering Toolchain Support: Act as the primary technical interface for HPS Software Engineers, ensuring local access to build essentials, containerization software, and integrated development environments.
**Knowledge/Skills/Competencies**
Preferred Technical Qualifications:
+ Operating Systems: Expert-level administration of native Ubuntu Linux (specifically 22.04 LTS and 24.04 LTS Desktop environments).
+ Endpoint Management: Deep technical expertise using HCL BigFix for software asset tracking, package packaging, enterprise scripting, and automated deployment.
+ Endpoint Security: Direct experience administering patches and Fixlets for enterprise security suites: CrowdStrike Falcon, ThreatLocker (including allowlisting/ringfencing policy adjustments), and Zscaler ZPA.
+ Developer Environments: Familiarity supporting low-level compilation workflows and toolchains: build essentials (GCC, Clang, CMake, Rust/cargo), Python 3.10+, Docker CE, MicroK8s/Kind, and VS Code.
+ Scripting & Automation: Advanced proficiency in Bash or Python scripting to automate workstation configuration, environment provisioning, and repetitive IT administrative tasks.
+ Workstation Hardware: Experience configuring high-density workstations (such as the HP ZBook Fury series), including managing system BIOS updates and optimizing dedicated NVIDIA hardware driver profiles.
Core Competencies:
+ Developer Velocity Orientation: Possesses an intense focus on minimizing developer friction, reducing environment downtime, and protecting the engineer's flow state.
+ Matrix Collaboration: Exceptional diplomatic and relationship-building skills to successfully co-develop frameworks with Global Information Security and remote site infrastructure divisions.
+ Advanced Technical Problem Solving: Proven ability to troubleshoot unique, non-standard software-hardware boundary failures that fall outside typical corporate enterprise IT ticketing scripts.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
**Education & Experience**
+ Bachelor's degree in Computer Science, Computer Engineering, or Information Systems, with a minimum of 3 years of hands-on experience supporting specialized R&D or engineering IT environments.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
Is this job a match or a miss?
Apply Now
2
Job Description
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to
reviewing and servicing customer queries related to their credit card disputes. Additionally, the Ops Support Specialist 5 serves as the liaison
between operations staff and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi
operations support infrastructure and processes.
Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increase
overtime. This req# is raised for Criticality 3 process.
The role is for Individual Contributor and will not have any people reporting. 100% of their time will be spent on Dispute investigations.
**Responsibilities:**
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
+ Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
+ Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
+ Minimize/reduce operations Loss for the Disputes team
+ Support expansive and diverse array of products and services
+ Assist with ongoing Lean and process improvement projects
+ Resolve complex problems based on best practice/precedence, escalating as needed Supporting management in completion of assignments to meet multiple, aggressive deadlines. Ability to analyze and provide input to Team Managers based on department procedures and escalates issues to team managers.
**Qualifications:**
+ 2-4 years of relevant experience- Proficient in Microsoft Office- Comprehensive knowledge of Dispute process- Comprehensive knowledge of filing pre arbitration and arbitration process- Ability to work unsupervised and apply problem solving capabilities- Ability to work occasional weekends to support Pega releases and COB testing- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing,- 24*7 shifts including late night (IST) shift start timings- Demonstrated analytical skills and mathematical knowledge- Consistently demonstrates clear and concise written and verbal communication skills
Location: Chennai, IN
**Education:**
+ Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
reviewing and servicing customer queries related to their credit card disputes. Additionally, the Ops Support Specialist 5 serves as the liaison
between operations staff and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi
operations support infrastructure and processes.
Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increase
overtime. This req# is raised for Criticality 3 process.
The role is for Individual Contributor and will not have any people reporting. 100% of their time will be spent on Dispute investigations.
**Responsibilities:**
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
+ Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
+ Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
+ Minimize/reduce operations Loss for the Disputes team
+ Support expansive and diverse array of products and services
+ Assist with ongoing Lean and process improvement projects
+ Resolve complex problems based on best practice/precedence, escalating as needed Supporting management in completion of assignments to meet multiple, aggressive deadlines. Ability to analyze and provide input to Team Managers based on department procedures and escalates issues to team managers.
**Qualifications:**
+ 2-4 years of relevant experience- Proficient in Microsoft Office- Comprehensive knowledge of Dispute process- Comprehensive knowledge of filing pre arbitration and arbitration process- Ability to work unsupervised and apply problem solving capabilities- Ability to work occasional weekends to support Pega releases and COB testing- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing,- 24*7 shifts including late night (IST) shift start timings- Demonstrated analytical skills and mathematical knowledge- Consistently demonstrates clear and concise written and verbal communication skills
Location: Chennai, IN
**Education:**
+ Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
3
Job Description
**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting issues in IT technical investigations, handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible.
Implementation, manage and maintain multiple large and small-sized Network Plant environments across the globe.
Implement OT Network for Site ,co-ordinating with Central Team
Implementing various networking concepts like TCP/IP, VLAN and Switching concepts.
Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows.force.
Job Specification
Qualification: Minimum of Bachelor's Degree
Experience: 6 + years experience in Network operations in large corporate network.
Competencies
a) Technical:
1.Solid advanced technical skills related to infrastructure technologies including Cisco Local Area Network, Siemens, Scala Networks
2.Expertise in implementation and troubleshooting experience in OT , Wireless
3. Hands on experience in IOT Project implementation and Arrive the Solution for business to meet the business timelines
4.Implementation, manage and maintain multiple large and small-sized OT Plant environments across the globe.
5.Implementation, manage and maintain multiple large and small-sized OT Network environments across the globe.
6.Knowledge on packet captures tools like Wireshark and analysis.
7.Strong knowledge on Network monitoring and management tools ( NetFlow, SNMP).
8.Expert-level experience supporting highly available services.
9.Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows.
b) Behavioural:
Administration, Problem solving skills, leadership, good communication, teamwork , decision making, able to communicate with Leadership team.
Good interpersonal skills that include the ability to effectively communicate in both writing and verbally and to be able to work with clients and remotely assist non-technical users with troubleshooting.
Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting issues in IT technical investigations, handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible.
Ability to multitask and meet project deadlines with minimal supervision.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
1.Solid advanced technical skills related to infrastructure technologies including Cisco Local Area Network, Siemens, Scala Networks
2.Expertise in implementation and troubleshooting experience in OT , Wireless
3. Hands on experience in IOT Project implementation and Arrive the Solution for business to meet the business timelines
4.Implementation, manage and maintain multiple large and small-sized OT Plant environments across the globe.
5.Implementation, manage and maintain multiple large and small-sized OT Network environments across the globe.
6.Knowledge on packet captures tools like Wireshark and analysis.
7.Strong knowledge on Network monitoring and management tools ( NetFlow, SNMP).
8.Expert-level experience supporting highly available services.
9.Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows.
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting issues in IT technical investigations, handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible.
Implementation, manage and maintain multiple large and small-sized Network Plant environments across the globe.
Implement OT Network for Site ,co-ordinating with Central Team
Implementing various networking concepts like TCP/IP, VLAN and Switching concepts.
Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows.force.
Job Specification
Qualification: Minimum of Bachelor's Degree
Experience: 6 + years experience in Network operations in large corporate network.
Competencies
a) Technical:
1.Solid advanced technical skills related to infrastructure technologies including Cisco Local Area Network, Siemens, Scala Networks
2.Expertise in implementation and troubleshooting experience in OT , Wireless
3. Hands on experience in IOT Project implementation and Arrive the Solution for business to meet the business timelines
4.Implementation, manage and maintain multiple large and small-sized OT Plant environments across the globe.
5.Implementation, manage and maintain multiple large and small-sized OT Network environments across the globe.
6.Knowledge on packet captures tools like Wireshark and analysis.
7.Strong knowledge on Network monitoring and management tools ( NetFlow, SNMP).
8.Expert-level experience supporting highly available services.
9.Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows.
b) Behavioural:
Administration, Problem solving skills, leadership, good communication, teamwork , decision making, able to communicate with Leadership team.
Good interpersonal skills that include the ability to effectively communicate in both writing and verbally and to be able to work with clients and remotely assist non-technical users with troubleshooting.
Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting issues in IT technical investigations, handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible.
Ability to multitask and meet project deadlines with minimal supervision.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
1.Solid advanced technical skills related to infrastructure technologies including Cisco Local Area Network, Siemens, Scala Networks
2.Expertise in implementation and troubleshooting experience in OT , Wireless
3. Hands on experience in IOT Project implementation and Arrive the Solution for business to meet the business timelines
4.Implementation, manage and maintain multiple large and small-sized OT Plant environments across the globe.
5.Implementation, manage and maintain multiple large and small-sized OT Network environments across the globe.
6.Knowledge on packet captures tools like Wireshark and analysis.
7.Strong knowledge on Network monitoring and management tools ( NetFlow, SNMP).
8.Expert-level experience supporting highly available services.
9.Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows.
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Is this job a match or a miss?
Apply Now
4
Job Description
Description
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity. The successful IT Support Associate will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the first level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers.
Key job responsibilities
The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills .
Additionally they must possess strong analytical skills with demonstrated problem solving ability. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.
Basic Qualifications
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity. The successful IT Support Associate will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the first level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers.
Key job responsibilities
The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills .
Additionally they must possess strong analytical skills with demonstrated problem solving ability. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.
Basic Qualifications
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
Apply Now
5
Job Description
The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.
**Responsibilities:**
+ Perform investigation of potential fraud activity on existing credit card accounts.
+ Respond to inbound client inquiries and assist with specific service-related requests and concerns
+ Provide solutions to client issues through the usage of all available resources under limited supervision
+ Complete assigned tasks in an accurate and timely manner
+ Consistently achieve individual and team performance targets
+ Contact card members to verify charges and recent activity to identify any potential fraud
+ Ensure a positive customer experience while
+ Determine specific verification procedures to be used in processing customer's information
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
**Qualifications:**
+ 0-3 years relevant experience in Banking domain and card process.
+ The skill requirement is for fresher - Commerce graduates OR with a preference for 1-2 years of experience in the banking domain (card process).
+ Minimum 1 year of customer service experience is preferred
+ Ability to process both inbound and outbound client calls
+ High attention to detail with the ability to interpret data and organize information
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education:**
+ Commerce Graduation.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Fraud Operations
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Perform investigation of potential fraud activity on existing credit card accounts.
+ Respond to inbound client inquiries and assist with specific service-related requests and concerns
+ Provide solutions to client issues through the usage of all available resources under limited supervision
+ Complete assigned tasks in an accurate and timely manner
+ Consistently achieve individual and team performance targets
+ Contact card members to verify charges and recent activity to identify any potential fraud
+ Ensure a positive customer experience while
+ Determine specific verification procedures to be used in processing customer's information
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
**Qualifications:**
+ 0-3 years relevant experience in Banking domain and card process.
+ The skill requirement is for fresher - Commerce graduates OR with a preference for 1-2 years of experience in the banking domain (card process).
+ Minimum 1 year of customer service experience is preferred
+ Ability to process both inbound and outbound client calls
+ High attention to detail with the ability to interpret data and organize information
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education:**
+ Commerce Graduation.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Fraud Operations
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
6
Technical Support Representative - on call Support
600001 Chennai
Movate
Posted 4 days ago
Job Viewed
Job Description
Dear Candidate,
Please find the below Job Description.
Role: Technical Support(International Voice Process)
Location: Ambit IT Park, Ambattur, Chennai
Shift Details - Night Shift (primarily US shift timings)
Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview)
Primary Responsibilities Include:
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
Skillset
- 1+year experience in Technical Support or Customer Support Environment
- Proven success in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfortable with technology and ability to provide technical assistance for consumer electronics
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Positive, can-do attitude and eager for continuous improvement
- Strong commitment to customer happiness and satisfaction
Is this job a match or a miss?
Apply Now
7
Job Description
**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Join Kyndryl as an Maconomy Support Analyst and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs.
As a Maconomy Support Analyst, you'll forge Strong functional understanding of Deltek Maconomy Financials . Hands‑on exposure to one or more of the following Maconomy modules: Accounts Payable (AP) , Accounts Receivable (AR) , General Ledger (GL) .Fixed Assets (FA) ,Human Resources / Employees , Sales Orders ,Timesheets & Expenses , Contract Management & Subscriptions , Reporting & Banking. Provide L2/L3 technical support for Deltek Maconomy ERP. Diagnose and resolve application, batch, interface, and data integrity issues. Perform root cause analysis (RCA) and drive permanent remediation. Operate within ServiceNow ITSM processes for incidents and requests. Ensure adherence to SLAs and XLAs aligned to WPP Goverance. Ability to assess issue severity and determine appropriate escalation paths.Experience owning incidents end‑to‑end until resolution. Ability to validate transactional data related to AP, AR, GL, and projects. Familiarity with Maconomy reporting outputs and reconciliation activities . Awareness of upstream and downstream data dependencies
Collaboration will be your cornerstone as you work closely with application architects and development staff to bring your visions to life. Your keen eye for detail will shine as you analyze requirements, meticulously plan design and implementation work, all while adhering to time, cost, and quality targets. You'll consult with customers on compatibility challenges, such as hardware and operating system considerations, data conversion processes, and training requirements, offering them holistic solutions that align seamlessly with their budgets.
In this fast-paced environment, you'll have the exhilarating responsibility of helping customers choose between multiple applications, including packaged solutions. Your sharp insights and discerning judgement will empower them to make informed decisions that drive their organizations towards unprecedented heights.
Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.
Your Future at Kyndryl
As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ 5+ years of experience working with ITSM tools (e.g. ServiceNow)
+ Experience supporting Maconomy in enterprise or multi‑entity environments
+ Familiarity with incident, problem, and change management processes
+ Understanding of SLA‑driven AMS environments
+ Ability to maintain accurate ticket documentation and status updates
Preferred Skills and Experience
Master Degree & Any relevant Certifications
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Join Kyndryl as an Maconomy Support Analyst and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs.
As a Maconomy Support Analyst, you'll forge Strong functional understanding of Deltek Maconomy Financials . Hands‑on exposure to one or more of the following Maconomy modules: Accounts Payable (AP) , Accounts Receivable (AR) , General Ledger (GL) .Fixed Assets (FA) ,Human Resources / Employees , Sales Orders ,Timesheets & Expenses , Contract Management & Subscriptions , Reporting & Banking. Provide L2/L3 technical support for Deltek Maconomy ERP. Diagnose and resolve application, batch, interface, and data integrity issues. Perform root cause analysis (RCA) and drive permanent remediation. Operate within ServiceNow ITSM processes for incidents and requests. Ensure adherence to SLAs and XLAs aligned to WPP Goverance. Ability to assess issue severity and determine appropriate escalation paths.Experience owning incidents end‑to‑end until resolution. Ability to validate transactional data related to AP, AR, GL, and projects. Familiarity with Maconomy reporting outputs and reconciliation activities . Awareness of upstream and downstream data dependencies
Collaboration will be your cornerstone as you work closely with application architects and development staff to bring your visions to life. Your keen eye for detail will shine as you analyze requirements, meticulously plan design and implementation work, all while adhering to time, cost, and quality targets. You'll consult with customers on compatibility challenges, such as hardware and operating system considerations, data conversion processes, and training requirements, offering them holistic solutions that align seamlessly with their budgets.
In this fast-paced environment, you'll have the exhilarating responsibility of helping customers choose between multiple applications, including packaged solutions. Your sharp insights and discerning judgement will empower them to make informed decisions that drive their organizations towards unprecedented heights.
Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.
Your Future at Kyndryl
As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ 5+ years of experience working with ITSM tools (e.g. ServiceNow)
+ Experience supporting Maconomy in enterprise or multi‑entity environments
+ Familiarity with incident, problem, and change management processes
+ Understanding of SLA‑driven AMS environments
+ Ability to maintain accurate ticket documentation and status updates
Preferred Skills and Experience
Master Degree & Any relevant Certifications
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Is this job a match or a miss?
Apply Now
8