227 IT Support Specialists jobs in Chennai
SME - Mainframe IMS DB2 system support
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
As a Systems Programmer at Kyndryl, you'll have the opportunity to shape the very foundation of the technology that drives our world. Your work will involve developing, testing, and maintaining the software that controls a computer's operating system, hardware, and other systems software. You'll be a master troubleshooter and problem-solver, with the skills to fix even the most complex issues that arise.
Not only will you be responsible for ensuring the security of our computer systems, but you'll also work closely with other IT professionals to design and implement cutting-edge technology that keeps Kyndryl ahead of the curve.
In this role, you'll provide the underlying Mainframe operating system platform programming and DBDC subsystem programming support that forms the backbone of our applications. You'll guide functional objectives on technologies and make use of your expert knowledge to drive solutions to complex problems.
As a leader in this field, you'll also be expected to conduct RCA discussions for the products you work on and provide ongoing technical and operational guidance to lead professional work teams. You may even manage departments on a national or international level, defining objectives and managing resources to ensure the success of your projects.
Your expertise will be crucial in influencing people outside of your department or function, and you'll have the opportunity to directly shape the technology landscape of the world we live in. If you're looking for an exciting and challenging role in the fast-paced world of systems programming, Kyndryl is the place for you!
Key Responsibilities:
+ To lead DB2 z/OS projects and initiatives, working together with experienced DB2 z/OS and IMS DBAs.
+ To work closely with IMS and DB2 z/OS System Programmers on IMS and DB2 z/OS systems and tools upgrades.
+ To provide DBA support to a list of critical applications that use DB2 z/OS and IMS databases/transactions.
+ The individual will need to work with vendor personnel to achieve timely solutions of database problems.
+ System programming knowledge of multiple DBMS's is a bonus.
+ The individual will need to participate in on-call responsibilities.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major hyperscaler platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 8+ years of professional experience in IMS and DB2 database administration.
+ BMC COPE and IBM tools for IMS and DB2.
+ Hands-on experience with IMS/DB2 performance monitoring and automation.
+ Establishing policies and procedures pertaining to database management, DR, maintenance and utilization
+ Strong knowledge of IMS/DB2 utilities, backup/recovery processes, and database tuning techniques.
+ Expertise in IMS Full Function, HALDB, Fast Path, DB2 for z/OS, and various IMS/DB2 utilities.
Preferred Skills and Experience
+ Bachelor's degree in computer science or a related field.
+ Manage IMS database structures (VSAM, OSAM, HALDB, Fast Path, GSAM), DB2 storage, locking, and referential integrity.
+ Disaster recovery planning, log archive management, DBRC utilities, and forward recovery.
+ Experience with Tools: IBM DB2 V12+, IMS V15, IBM InfoSphere Data Replication (CDC), Query Monitor, SQL Performance Analyzer.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Architect-Mainframe IMS DB2 system support
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
As a Systems Programmer at Kyndryl, you'll have the opportunity to shape the very foundation of the technology that drives our world. Your work will involve developing, testing, and maintaining the software that controls a computer's operating system, hardware, and other systems software. You'll be a master troubleshooter and problem-solver, with the skills to fix even the most complex issues that arise.
Not only will you be responsible for ensuring the security of our computer systems, but you'll also work closely with other IT professionals to design and implement cutting-edge technology that keeps Kyndryl ahead of the curve.
In this role, you'll provide the underlying Mainframe operating system platform programming and DBDC subsystem programming support that forms the backbone of our applications. You'll guide functional objectives on technologies and make use of your expert knowledge to drive solutions to complex problems.
As a leader in this field, you'll also be expected to conduct RCA discussions for the products you work on and provide ongoing technical and operational guidance to lead professional work teams. You may even manage departments on a national or international level, defining objectives and managing resources to ensure the success of your projects.
Your expertise will be crucial in influencing people outside of your department or function, and you'll have the opportunity to directly shape the technology landscape of the world we live in. If you're looking for an exciting and challenging role in the fast-paced world of systems programming, Kyndryl is the place for you!
Key Responsibilities:
+ To lead DB2 z/OS projects and initiatives, working together with experienced DB2 z/OS and IMS DBAs.
+ To work closely with IMS and DB2 z/OS System Programmers on IMS and DB2 z/OS systems and tools upgrades.
+ To provide DBA support to a list of critical applications that use DB2 z/OS and IMS databases/transactions.
+ The individual will need to work with vendor personnel to achieve timely solutions of database problems.
+ System programming knowledge of multiple DBMS's is a bonus.
+ The individual will need to participate in on-call responsibilities.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major hyperscaler platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 10+ years of professional experience in IMS and DB2 database administration.
+ BMC COPE and IBM tools for IMS and DB2.
+ Hands-on experience with IMS/DB2 performance monitoring and automation.
+ Establishing policies and procedures pertaining to database management, DR, maintenance and utilization
+ Strong knowledge of IMS/DB2 utilities, backup/recovery processes, and database tuning techniques.
+ Expertise in IMS Full Function, HALDB, Fast Path, DB2 for z/OS, and various IMS/DB2 utilities.
Preferred Skills and Experience
+ Bachelor's degree in computer science or a related field.
+ Manage IMS database structures (VSAM, OSAM, HALDB, Fast Path, GSAM), DB2 storage, locking, and referential integrity.
+ Disaster recovery planning, log archive management, DBRC utilities, and forward recovery.
+ Experience with Tools: IBM DB2 V12+, IMS V15, IBM InfoSphere Data Replication (CDC), Query Monitor, SQL Performance Analyzer.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lead - Mainframe IMS DB2 System Support
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
As a Lead Mainframe IMS DB2 Programmer at Kyndryl, you'll have the opportunity to shape the very foundation of the technology that drives our world. Your work will involve developing, testing, and maintaining the software that controls a computer's operating system, hardware, and other systems software. You'll be a master troubleshooter and problem-solver, with the skills to fix even the most complex issues that arise.
Not only will you be responsible for ensuring the security of our computer systems, but you'll also work closely with other IT professionals to design and implement cutting-edge technology that keeps Kyndryl ahead of the curve.
In this role, you'll provide the underlying Mainframe operating system platform programming and DBDC subsystem programming support that forms the backbone of our applications. You'll guide functional objectives on technologies and make use of your expert knowledge to drive solutions to complex problems.
As a leader in this field, you'll also be expected to conduct RCA discussions for the products you work on and provide ongoing technical and operational guidance to lead professional work teams. You may even manage departments on a national or international level, defining objectives and managing resources to ensure the success of your projects.
Your expertise will be crucial in influencing people outside of your department or function, and you'll have the opportunity to directly shape the technology landscape of the world we live in. If you're looking for an exciting and challenging role in the fast-paced world of systems programming, Kyndryl is the place for you!
Key Responsibilities:
+ To lead DB2 z/OS projects and initiatives, working together with experienced DB2 z/OS and IMS DBAs.
+ To work closely with IMS and DB2 z/OS System Programmers on IMS and DB2 z/OS systems and tools upgrades.
+ To provide DBA support to a list of critical applications that use DB2 z/OS and IMS databases/transactions.
+ The individual will need to work with vendor personnel to achieve timely solutions of database problems.
+ System programming knowledge of multiple DBMS's is a bonus.
+ The individual will need to participate in on-call responsibilities.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major hyperscaler platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 7 to 10 Years of professional experience in IMS and DB2 database administration.
+ BMC COPE and IBM tools for IMS and DB2.
+ Hands-on experience with IMS/DB2 performance monitoring and automation.
+ Establishing policies and procedures pertaining to database management, DR, maintenance and utilization
+ Strong knowledge of IMS/DB2 utilities, backup/recovery processes, and database tuning techniques.
+ Expertise in IMS Full Function, HALDB, Fast Path, DB2 for z/OS, and various IMS/DB2 utilities.
Preferred Skills and Experience
+ Bachelor's degree in computer science or a related field.
+ Manage IMS database structures (VSAM, OSAM, HALDB, Fast Path, GSAM), DB2 storage, locking, and referential integrity.
+ Disaster recovery planning, log archive management, DBRC utilities, and forward recovery.
+ Experience with Tools: IBM DB2 V12+, IMS V15, IBM InfoSphere Data Replication (CDC), Query Monitor, SQL Performance Analyzer.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Technical Support
Posted 388 days ago
Job Viewed
Job Description
Customer Support Executive (Technical Support)
Posted 11 days ago
Job Viewed
Job Description
Shift- Rotational
Working Days- 5 days /week , 2 days rotational week off.
Education- graduate or HSC with minimum 06 to more years of experience
Both way cab facilities
Only immediate joiners preferred.
Roles and Responsibilities
- Provide technical support to international clients through chat process.
- Handle customer queries related to software products and services.
- Offer solutions and upsell relevant products/services when necessary.
- Maintain accurate records of client interactions using CRM software.
- Collaborate with internal teams for issue resolution.
Desired Candidate Profile
- fresher or experience , Customer Support, or similar industry.
- Strong communication skills in English (written & spoken).
- Ability to work on rotational shifts including night shifts.
- Basic knowledge of computer applications and internet usage.
Package- Negotiable- 5days working ,Both ways Cabs/ Rotational shift and Rotational Off.
For more info contact@ / /
Experience Require- ( Minimum of 6 months or More Exp
NOTE : APPLY ONLY IF YOU MEET THE ABOVE REQUIREMENTS.
Contact Number - Hr
Marry @
Kindly share your resume -
Email ID - /
NO HIDDEN CHARGES
Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Greetings from Movate technologies formerly known as CSS Corp!
Technical Voice Support Role @Ambattur Movate Ambit IT Park
Please find below Job Description for your reference Job
Title : Technical Voice Process.
- Work Location: Ambattur Chennai ( Ambit IT Park)
- Experience: Minimum 1 Year of Experience Into Technical Support.
- Education Qualification. Any bachelors degree.
Roles and Responsibilities:
1. Assisting US customers via voice calls.
2.Should be capable of handling multiple calls efficiently.
3.Should have hands-on experience in managing high call volumes simultaneously.
4.Must be flexible to work in rotational night shift.
Required Skills & Desired Skills :
1.Excellent Communication Skills both in Verbal and written communication.
2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.
Perks and Benefits:
- Both ways pick up and drop cab will be provided at the doorstep.
- If people are relocating from Outstation will get 15days of accommodation from the company side.
- Provident fund
- Medical Insurance
Contact Number :
Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.
About the Role
Exp Required: 3 to 7 Years
The role involves providing L1 Technical Support to end customers, addressing various IT and technical queries, and ensuring effective troubleshooting and resolution of issues.
Responsibilities
- Be the first point of contact for all IT & Technical queries.
- Troubleshoot system and network problems and diagnose and solve hardware/software faults.
- Should be well versant with network connectivity testing tools and identify issues.
- Repair a fault or set up a system following diagrams and written instructions.
- Support the rollout of new computer applications.
- Respond to service incidents within the times specified in any Service Level Agreement (SLA).
- Provide technical support on O365 based applications and Portal administration.
- Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.
- Use remote support tools to manage remote systems and desktops.
- Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
- Set up new users’ accounts and profiles and deal with password issues.
- Work assiduously on a task until completion (or referral to third parties, where appropriate).
- Prioritize and manage many open cases at one time.
- Identify and correct or advise on operational issues with end users’ computer systems.
- Provide basic software training and advice to end-users.
- Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
- Perform all duties and responsibilities in line with current security procedures.
- Work flexibly – recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
- Carry out any other reasonable request within the capability of the job.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in computer sciences, Technology, degree, or relevant experience.
- Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11.
- Microsoft Office 365.
- Sophos, Defender Antivirus.
- Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix.
Required Skills
- Technical Capacity
- Ethical Conduct
- Communication Proficiency
- Personal Effectiveness/Credibility
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Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Hello Folks,
We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.
Job Role and responsibilities
- Min 1 yr Experience in Tech support & Strong in networking concepts.
- Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred
- IP Address, Types of IP, Private and Public Address, DNS, DHCP process, OSI Layers and troubleshooting skills
- Ensure resolution provided in the first interaction with the customer.
- Candidate should be flexible with 24/7.
- Candidate should be excellent in English communication.
- Any experience who are willing to work with technical process can also apply.
- Experience with technical voice will be preferable.
- International voice experience will be more preferable.
Required Candidate profile CTC Role / Designation - Technical support
- Candidate would be responsible for handling customer calls.
- Will coordinate international clients for troubleshooting technical issues.
- Ensure resolution provided in the first interaction with the customer.
- Qualification must be 10+12+UG/PG with experience can be required.
- Immediate Joiner's are preferred.
Perks and Benefits
Designation - Technical Support Engineer (L1)
Salary - 3lpa to 5lpa (based on experience)
Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)
Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)
Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005
Language: Excellent in English is mandatory
Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund
Schedule: Night shift (rotational)
Interested candidates can drop your resume to this number or email your resume.
Keerthana HR (strictly call at 11:00 AM to 6:00 PM) (Monday to Friday)
Technical Support Specialist
Posted 14 days ago
Job Viewed
Job Description
Company Overview
Twixor is a cutting-edge leader in enabling business transactions over messaging channels, fundamentally transforming customer engagements. Headquartered in Singapore, with offices across India, Twixor specializes in intelligent business process automation for industries like banking, insurance, retail, and more. Serving a global client base, including Fortune 500 companies, Twixor empowers enterprises with digital process automation via its patented low-code platform.
Job Overview
We are seeking a motivated and skilled Technical Support Specialist to join our team at Twixor in either Chennai or Mumbai. This full-time, junior-level position requires 1 to 3 years of experience in technical support. As a Technical Support Specialist, you will be an essential part of our customer success team, responsible for delivering high-quality technical assistance to our clients and ensuring their satisfaction with our services.
Qualifications and Skills
- Proficiency in using ticketing systems is mandatory to efficiently manage and resolve customer queries and issues.
- Strong knowledge of JavaScript (Mandatory skill) to understand our software applications and provide accurate technical solutions.
- Experience with MySQL (Mandatory skill) for database management and troubleshooting any related queries from customers.
- Basic understanding of Java to assist with software development-related support queries and collaborate effectively with developers.
- Effective client handling skills to manage customer interactions professionally and maintain positive relationships.
- Excellent problem-solving abilities to quickly diagnose technical issues and recommend solutions or escalate where necessary.
- Strong communication skills to clearly articulate technical information to non-technical users and write concise reports.
- Ability to work independently and efficiently prioritize tasks in a fast-paced environment to meet client needs.
Roles and Responsibilities
- Provide top-notch technical support to clients, troubleshooting software and system issues they encounter.
- Utilize ticketing systems effectively to document, track, and resolve customer support queries efficiently.
- Collaborate with the development team to address complex issues that require advanced intervention and ensure resolution.
- Conduct product demonstrations and training for clients to improve their understanding and usage of our services.
- Continuously update and maintain documentation resources to facilitate better user understanding and internal processes.
- Identify recurring issues and suggest improvements to the product and processes to enhance customer satisfaction.
- Stay updated with industry trends and incorporate best practices into support activities to ensure top-quality service.
- Work closely with the sales and account management teams to ensure cohesive support and outstanding customer experience.
Work Location: Chennai (Work from Office)
Notice Period: Below 30 days
Support Administrator
Posted today
Job Viewed
Job Description
About the company
Lexitas is a high growth company. The Company is built on a belief that having strong personal relationships with our clients, and providing reliable, accurate and professional services, is the driving force of our success.
Lexitas offers an array of services including local and national court reporting, medical record retrieval, process service, registered agent services and legal talent outsourcing. Our reach is truly national as well as international.
Lexitas is a MNC Company that has set up a subsidiary in Chennai, India – Lexitas India Pvt. Ltd. This Indian company will be the Lexitas Global Capability Center, helping build a world class IT development team, and over time serve as a Shared Services hub for several of the corporate functions.
For More Information -
This is a Full-Time Job located in Chennai, India.
Summary:
The Support Administrator provides support for the day-to-day management of the Lexitas IT user facing Infrastructure systems (workstations, printers, networks, servers, data storage, communications, and related areas). Works within IT Operations for support of user systems and applications in central administrative and office support activities for the entire company. Responsibility includes both on-prem and cloud Infrastructure. The Support Administrator is a member of the administrative support team and is responsible for training and assisting other support staff with network support.
Essential Functions:
- Ensure systems availability and reliability (network, email, all systemsservers, backups, etc.)
- Ensure secure environment provided via workstation security tools and settings, email security tools and settings, AV solutions, and related items
- Engage in detailed troubleshooting of computer, application, and network systems
- Provide helpdesk and administrative IT support issues and respond to IT support ticketing requests
- Adhere to Policies and Procedures, change management, performance baselines and security frameworks
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations
- Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.
- Any other duties of similar or lesser nature as required
Skills and Abilities:
- Strong knowledge in supporting Microsoft technologies such as Windows, AD, 365, Office and Teams
- Strong knowledge in supporting SaaS application usage such as collaboration and file share platforms
- Strong knowledge in computer networking and security including LAN, WAN, Wi-fi, VPN, DHCP
- Strong knowledge in supporting computer hardware and accessories
- Knowledge in automated deployment methodologies
- Knowledge in advanced end user troubleshooting
- Knowledge in customer / user support relations
- Knowledge in help desk utilization and metrics
- Knowledge in systems management and deployment
- Knowledge in support escalation requests
- Ability to analyze complex issues and articulate solutions
- Excellent organizational skills
- Deadline-oriented and ability to multi-task
Education / Experience:
- Bachelor's degree preferred (computer science or related field also preferred)
- 2 – 5 Years of advanced experience in support administration
- Experience working in a multi-function, multi-geography environment preferred
- Proven experience designing, building, and managing end-to-end processes
- Must be able to complete complex projects with minimal to no supervision
- Effective problem-solving skills
- Strong safety record and a history of adhering to safe work practices
Language Skills:
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.