66 IT Support Specialists jobs in Hubballi
Help Desk Associate
Posted 8 days ago
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Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
Technical Support Engineer
Posted today
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Job Description
Roles & Responsibilities:
Relevant Experience Looking for 2-5 Yrs
Education: B.E/B.Tech/ B.Sc (Computers/Electronics) / BCA / BBA
Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,
1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues
2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers
3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.
4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.
5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
Must Have skills:
1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others
2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly
3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism
4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
Minimum Qualification
Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.
Technical Support Engineer
Posted 8 days ago
Job Viewed
Job Description
Roles & Responsibilities:
Relevant Experience Looking for 2-5 Yrs
Education: B.E/B.Tech/B.Sc (Computers/Electronics) / BCA / BBA
Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,
1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues
2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers
3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.
4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.
5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
Must Have skills:
1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others
2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly
3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism
4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
Minimum Qualification
Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.
Help Desk Engineer – L1
Posted 2 days ago
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Job Description
Company Description
Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.
Working for international customer. Holidays as per sourcing country.
Job Description:
We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.
Key Responsibilities:
- Assign and manage support tickets using a ticketing system
- Provide first-level IT support for:
- Servers, firewalls, desktops, laptops, and peripherals
- Network connections, printers, and Microsoft Office applications
- Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
- Perform system administration and basic troubleshooting for Windows OS and applications
- Linux server administration and troubleshooting (preferred but not mandatory)
- Escalate unresolved issues to next-level support or hardware vendors
- Handle other ad-hoc IT support tasks as needed
Requirements:
- Degree in Computer Science, Information Technology, or a related field
- Hands-on experience with ticketing tools and remote support software
- Prior experience in a helpdesk or technical support role is advantageous
- Strong problem-solving skills and the ability to work independently
- Good verbal and written communication skills in English
Preferred Candidate Profile:
- Based in Kollam
- Self-driven with a customer-focused mindset
- Comfortable working with international teams across time zones
- Urgent Requirement, immediate joiners preferred
Oracle Technical Support – SCM
Posted today
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Job Description
Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)
Job Title: Oracle Technical Support – SCM
Duration : 6 Months (Contract)
Experience: 7+ Years
Location: Pan India
Mode of work: Remote
Job Description:
Must-Have Skills:
Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.
Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.
Experience handling inbound/outbound interfaces, data extraction, and data loading.
Expertise in troubleshooting and resolving production issues across Oracle EBS layers.
Capable of managing issue resolutions and handling custom enhancements independently.
Mandatory Requirement:
Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.
Technical Stack:
Oracle EBS R12
Oracle Forms & Reports
SQL / PL/SQL
Oracle APEX (preferred)
Tech support experience in SCM modules for 4+ years minimum
Relevant Module Experience Required (Please Mention in Resume):
Order Management (OM)
Inventory (INV)
Accounts Receivable (AR)
Accounts Payable (AP)
General Ledger (GL)
Fixed Assets (FA)
Oracle Technical Support – SCM
Posted 8 days ago
Job Viewed
Job Description
Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)
Job Title: Oracle Technical Support – SCM
Duration : 6 Months (Contract)
Experience: 7+ Years
Location: Pan India
Mode of work: Remote
Job Description:
Must-Have Skills:
Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.
Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.
Experience handling inbound/outbound interfaces, data extraction, and data loading.
Expertise in troubleshooting and resolving production issues across Oracle EBS layers.
Capable of managing issue resolutions and handling custom enhancements independently.
Mandatory Requirement:
Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.
Technical Stack:
Oracle EBS R12
Oracle Forms & Reports
SQL / PL/SQL
Oracle APEX (preferred)
Tech support experience in SCM modules for 4+ years minimum
Relevant Module Experience Required (Please Mention in Resume):
Order Management (OM)
Inventory (INV)
Accounts Receivable (AR)
Accounts Payable (AP)
General Ledger (GL)
Fixed Assets (FA)
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