18 IT Support Specialists jobs in Mangaluru

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)Job Title: Oracle Technical Support – SCMDuration : 6 Months (Contract)Experience: 7+ YearsLocation: Pan IndiaMode of work: RemoteJob Description:Must-Have Skills:Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.Experience handling inbound/outbound interfaces, data extraction, and data loading.Expertise in troubleshooting and resolving production issues across Oracle EBS layers.Capable of managing issue resolutions and handling custom enhancements independently. Mandatory Requirement:Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.Technical Stack:Oracle EBS R12Oracle Forms & ReportsSQL / PL/SQLOracle APEX (preferred)Tech support experience in SCM modules for 4+ years minimumRelevant Module Experience Required (Please Mention in Resume):Order Management (OM)Inventory (INV)Accounts Receivable (AR)Accounts Payable (AP)General Ledger (GL)Fixed Assets (FA)

Role Responsibilities

Role Requirements

MDM Duration: 3 Months / Remote Job Establishment of a robust Mobile Device Management and MAM systemCreate a Android Enterprise Account for app store ,managing usersDeploy an MDM platform compatible with Android ONLY to facilitate unified management and policy enforcement via Microsoft IntuneDevelop streamlined device enrolment processes, including bulk and self-service options, ensuring efficient onboarding of corporate mobile devices.Build and implement security policies, covering encryption, password protocols, permitted applications, remote wipe, and secure connectivity to internal resources.Configure integration with internal Entra applications and tools, establishing secure authentication and authorization for mobile users.Provide support and training resources for end users and IT staff, including onboarding assistance, troubleshooting guides, and escalation procedures.Maintain ongoing oversight of the MDM environment, regularly updating policies and monitoring compliance, device health, and security threats.Architect and configure a mobile based Android VPN solution to access applications not accessible via public cloudProvide Tier 2/3 level support for ticket escalated for Mobile Device Management (MDM) enrolment/management/imaging issues escalated from front line IT teams and other internal IT resources for Hypercare period.Support transition of ownership and management of Intune Endpoint platform to new provider, recipient, or staff.

Job Title: Product Support SpecialistLocation: RemoteEmployment Type: Full-TimeExperience Level: 1–3 yearsAbout House of Ed TechAt House of Ed Tech (Goenka Kachave LLP), we don’t just educate—we empower! Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office.With 600+ employees, 10+ offices across India, and ₹250 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for talented Product Support Specialists who can master our products, guide our learners, and help them make informed decisions.If you have strong academic credentials, a passion for learning, and the ability to break down complex concepts, this is your opportunity to be part of a high-energy team and make a real impact!About the RoleWe’re looking for a tech-savvy, learner-first Product Support Specialist who thrives at the intersection of education, technology, and customer success. You'll be the go-to person for resolving learner queries, supporting live sessions, tracking engagement data, and helping shape educational content that improves the learning experience.This role is ideal for someone who enjoys real-time problem-solving, collaborating across teams, and using modern tools to support high-impact learning.What You’ll DoAct as the first point of contact for learners during live sessions—resolving doubts in real time with your camera on when needed.Provide prompt responses to live queries, especially during evening and weekend peak hours.Collaborate with support, tech, data, content, and sales teams to streamline learner experience and close feedback loops.Track and manage learner data such as attendance, feedback, and session engagement using:Google Sheets (advanced formulas, pivot tables)Google Forms for feedback collectionGoogle Docs for documentation and internal notesHelp build learner-facing materials:Solution videos, session notes, slide decks (Canva/PPT), and FAQsOrganize and maintain a repository of common learner queriesReview recorded sessions for quality assurance and learner experience gaps.Support new users and internal team members through training and onboarding.Use AI tools (Chat GPT, Claude, Gemini, Perplexity, etc.) to optimize support and content-related tasks.What You’ll Need1–3 years of experience in support, learning ops, education, or client/customer-facing roles.Confident communicator—comfortable speaking on camera during live sessions.Willingness to work evenings and weekends as needed during live learning.Strong hands on experience of:AI tools and platforms to assist with: SQL, Excel, Power BI, Tableau, Python, Machine Learning (intermediate level)Google Sheets, Forms, and DocsCanva for presentations and visualsBonus Points ForPrior experience in teaching, training, or peer learning environments.Exposure to LMS platforms and creating educational or support content.Experience managing learner communication workflows or CRM systems.Portfolio, Git Hub, or content samples showing writing, training, or support work.What We OfferRemote-first culture with flexibility and autonomy.Cross-functional exposure to product, content, data, and learner success teams.Access to cutting-edge AI tools and internal upskilling resources.A mission-driven, high-growth environment that puts learners first.Apply Now & Take Your Career to the Next Level!EMAIL:

Responsibilities Operations:Communicate clearly with customers both in writing and over the phonePerform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services teamEngage directly with customers to review quality of service and provide monthly service overviewsProvide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysisPerform advanced configuration of monitoring tools and automation/improvement of common operational tasksRespond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where requiredUse a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAsResearch technical issues, using internal and publicly available documentationWork with OEM and 3rd party support providers to resolve issuesProvide excellent customer service, staying calm and communicating clearly and professionally in stressful situationsProvide quality customer service, including interacting with customers and answering customer inquiriesAbility to work independently and proactively identify and resolve issues without direct instructionMentor and provide technical guidance to the Managed Services teamProvide “on-call” support for off-hours incidents, requests, and escalationsPerform other tasks as assigned by management Education and TrainingHigh school diploma required; college degree strongly preferredRelevant mid-level or certifications strongly preferred:Cisco CCNA/CCNP/CCIECertified Ethical Hacker or CISSPAWS Certified Practitioner / Solution ArchitectMicrosoft MCSA/MCSERed Hat RHCSA/RHCEITIL v3/4 Foundation / Six Sigma Black Belt / PMP Experience5+ years in a technical fieldExperience providing customer supportExperience in 24x7x365 Managed Services or Saa S organizationExperience using ITSM and Monitoring tool setsAdvanced knowledge of desktop operating systemsExperience using Server virtualization platforms VMware, Hyper-V, and ProxmoxAdvanced BCDR solution experienceMicrosoft licensing knowledge and experienceExperience managing Cloud infrastructure (AWS / Azure) SkillsHighly analytical thinker and troubleshooterDetail oriented with excellent documentation and communication skillsSelf-motivated, passionate about technology, with the desire to learn new thingsAbility to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and PuppetAbility to administer common network infrastructure, such as switches, routers, load balancers and firewallsAbility to administer unified communications platforms strongly preferredStrong knowledge of IT security principlesAbility to mentor and train analysts and engineersAbility to lead projects and teams Job Type: Full-time Benefits:Paid sick timePaid time offProvident Fund Schedule:Monday to FridayWeekend availability Work Location: Remote

Job Description

Role: Customer Support Officer - BPO

Location: Pune/Mangalore

Who are we looking for?

Technical Skills:

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What’s in for you?

Alternative Path is looking for a Senior Desktop Support Engineer, to assist one of its clients, which is a Private Equity firm to manage and maintain its IT infrastructure. You will play a vital role in maintaining the functionality and reliability of an organization’s IT environment, enabling employees to work efficiently and effectively. You will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering team leads, and every other technology team member is behind you. As a desktop support engineer, you will be involved in every stage of project development, starting from the initial idea to project definition, development, debugging, and ongoing iterations. This is an opportunity to join a team-first meritocracy and help grow an entrepreneurial group inside Alternative Path. You will be asked to contribute, given ownership and will be expected to make your voice heard.Role: Senior Desktop Support EngineerExperience – 5-7 yearsLocation: Gurgaon, India (Currently WFH)Key Responsibilities:• Responsible for administering Microsoft Intune for endpoint management providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.• Manage incident and service request management process to ensure timely resolution of user issues and requests.• Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.• Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.• Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.• Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.• Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.• Monitor and respond to phishing email incidents, providing guidance and support to users as needed.• Perform remote software installations and configurations to ensure users have access to required applications.• Reset passwords and unlock user accounts as per established security protocols.• Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.• Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.• Provide support for external file sharing platforms such as Share File and Teams channels.• Assist users with unlocking Bitlocker screens and resolving related issues. 1• Configure and map network drives and printers for users as needed.• Provide support for mobile devices, including unlocking i Phones and troubleshooting connectivity issues.Desired Skills:• Bachelor’s degree in computer science, Information Technology, or related field (preferred).• Proven experience in desktop support or a similar role.• Strong knowledge of Microsoft Windows operating systems and Office applications.• Familiarity with Active Directory, Exchange, and other network administration tools.• Excellent troubleshooting and problem-solving skills.• Strong customer service and communication skills.• Ability to work independently and prioritize tasks effectively.• MS-900: Microsoft 365 Fundamentals• MS-700: Managing Microsoft Teams• AZ-900: Microsoft Azure Fundamentals• Nexthink Fundamentals Confidential

looking for immediate joiners or with max. 30 days of noticeLooking for candidates only in Bengaluru or Mumbai100% Remote RolePermanent positionJob Title:. Net Application Support ManagerWork Timings : Full Overlap with US East coast ( 8 AM to 4 PM EST) i.e. 5:30 PM to 1:30 AM ISTRequired:15+ years of experience in. Net Core, Strong C# and SQL DB skills.Sound knowledge of Excel and data processing/analysis using excelExcellent problem-solving skillsDev Ops: Azure Dev OpsSource Control : GITExcellent written and oral communication skillsDesirable QualificationsGood to have: Knowledge of Angular.Knowledge/Experience on Capital Market domainKey ResponsibilitiesResolving technical issues and providing timely support and assistance to client facing employees and clientsThorough knowledge of incident management processes and strong communication skills to provide timely status updates on issue resolutionPerform root cause analysis to identify the reasons for the underlying issueMonitor all alerts related to applications and provide proactive servicesCoordinate with the design and development teams to resolve complex application and system issuesDocument Troubleshooting Guides and FAQsRecommend ways to optimize business performance by presenting solutions to existing challenges

Company Overview: Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories.

As we continue to expand our team, we are seeking a Tier 1 Support Specialist to join us on our journey.

We have organized ourselves culturally around a set of shared values.

We are a team first, which means we are collaborative and support each other toward our common goals.

We start everything from the outside in, starting with the customer and solving from there .

We value trust , so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments.

And as we work together, we are empathetic, courteous, and fair, because we respect each other.

Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.

Position Overview: Bose Professional is seeking a skilled and customer-focused Tier 1 Support Specialist based in our Mangalore, India office to provide first-level technical assistance to our global workforce.

This role involves supporting users across multiple time zones in a Microsoft 365 environment with Windows and macOS endpoints.

This is an excellent opportunity for someone looking to grow in a dynamic, international IT support team.

Key Responsibilities: Act as the first point of contact for technical support via ticketing system, email, chat, and phone.

Troubleshoot issues related to Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

Provide support for Windows 11 and macOS devices, including OS-level issues, software installations, and connectivity problems.

Assist users with account access, password resets, MFA setup, and identity-related issues in Microsoft Entra ID.

Maintain and assign licenses with appropriate approvals Support remote users with VPN and remote access tools.

Document incidents and resolutions in the ticketing system.

Escalate unresolved issues to Tier 2/3 team members with clear documentation.

Participate in onboarding/offboarding processes of employees and third parties.

Maintain and contribute to internal knowledge base and support documentation.

Support Company objectives by completing additional tasks as needed Qualifications: 1–2 years of experience in a technical support/help desk role.

Strong understanding of Microsoft 365 applications and Entra ID.

Understanding of Windows and macOS operating systems.

Excellent communication skills in English (spoken and written).

Ability to work 1 of 2 available support shifts: 8:30am-3:30pm IST or 3:30pm to 11:30pm IST Preferred Skills: Experience with JAMF and Intune is a plus.

Basic networking knowledge (IP, DNS, DHCP).

Multilingual support experience (especially Dutch, German, French, Chinese and Japanese) is a plus.

Bose Professional is an equal opportunity employer and values diversity in the workplace.

We encourage all qualified individuals to apply.

Position/Title: Tier 1 Support Specialist Time Type: Full-time Location: Mangalore, India (Hybrid) Reports to: Infrastructure Manager Department: IT Powered by JazzHR