20 IT Support Specialists jobs in Mangaluru

Job Description: Technical Support Engineer

• Role: Technical Support Engineer
• Designation: Graduate Engineering Trainee
• Work Location: Mangalore
• Shift: 9 hours per day, with shift changes every month.

About Us

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

What you'll do & how you'll make your mark.

• Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
• Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback
• Testing & analysis of all products & services
• Identifying any bugs/issues in the system and assisting in their resolution
• Recording, tracking, and reporting problem activity
• Building strategies to improve efficiency, profitability, and quality of service
• Reviewing existing product/feature documentation; publish documentation in internal knowledge bases
• Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all time

Who you are & what you'll need to succeed.

• Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform
• Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred
• Troubleshooting technical issues related to webinar
• Must be customer-focused and willing to do whatever it takes to resolve customer issues Strong customer interaction skills and ability to work in a variety of customer situations Outstanding written and verbal communication skills
• Ability to solve complex problems quickly, inventively, and resourcefully
• Good working knowledge of computers and the internet; strong ability to develop new skills
• Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation
• Strong attention to detail
• Avid internet user, with a strong inclination towards technology
• Highly motivated and energetic team player, with excellent interpersonal skills. u Must be willing to work in rotational shifts

.

Why Join Us?

• Impactful Work: Make a real difference by helping customers solve their technical problems.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
• Supportive Team: Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer

Job Description: Technical Support Engineer

• Role: Technical Support Engineer
• Designation: Junior Support Engineer
• Work Location: Mangalore
• Shift: Rotational Shift including Night Shift

About Us

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Role Overview:

As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols. This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support. You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment.

Required Qualifications:

• Education: Any Graduation

• Skills:

• Strong multitasking skills.

• Ability to think critically and work effectively under pressure.
• Excellent typing skills.
• Knowledge of keyboard shortcuts and efficient computer usage.
• Excellent verbal and written communication skills to convey technical information clearly and concisely
• Patience, empathy, and a positive attitude when dealing with customers
• Willingness to learn, innovate, and take on challenges proactively
• Good knowledge on VPN
• Zendesk knowledge is added advantage

Key Responsibilities:

• Strong background in chat support and e-commerce.
• Previous experience in call handling and customer service.
• Excellent command of the English language (written and spoken).
• Strong analytical and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Handle customer complaints, provide appropriate solutions and within the time limits
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, any processing of customer accounts and file documents
• Familiarity with CRM systems and practices
• Escalate the issues with Customers / tools on a timely manner
• Adhere to the Schedules which are published ahead of time (generally 1 week before the month beginning)
• To plan the PTO well in advance and keep the TLs/ Managers informed, so that the scheduling is not impacted.
• To adhere to the company policies as defined.
• Follow communication procedures, guidelines and policies
• To meet and exceed the operational expectations set

Why Join Us?

• Impactful Work: Make a real difference by helping customers solve their technical problems.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
• Supportive Team: Join a team that values your contributions and supports your growth

Job Description: Technical Support Engineer

• Role: Technical Support Engineer
• Designation: Junior Support Engineer
• Work Location: Mangalore
• Shift: Rotational Shift including Night Shift

About Us
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Role Overview
As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols. This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support. You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment.

Required Qualifications

• Education: Any Graduation
• Skills:
• Strong multitasking skills.
• Ability to think critically and work effectively under pressure.
• Excellent typing skills.
• Knowledge of keyboard shortcuts and efficient computer usage.
• Excellent verbal and written communication skills to convey technical information clearly and concisely
• Patience, empathy, and a positive attitude when dealing with customers
• Willingness to learn, innovate, and take on challenges proactively
• Good knowledge on VPN
• Zendesk knowledge is added advantage

Key Responsibilities

• Strong background in chat support and e-commerce.
• Previous experience in call handling and customer service.
• Excellent command of the English language (written and spoken).
• Strong analytical and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Handle customer complaints, provide appropriate solutions and within the time limits
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, any processing of customer accounts and file documents
• Familiarity with CRM systems and practices
• Escalate the issues with Customers / tools on a timely manner
• Adhere to the Schedules which are published ahead of time (generally 1 week before the month beginning)
• To plan the PTO well in advance and keep the TLs/ Managers informed, so that the scheduling is not impacted.
• To adhere to the company policies as defined.
• Follow communication procedures, guidelines and policies
• To meet and exceed the operational expectations set

Why Join Us?

• Impactful Work: Make a real difference by helping customers solve their technical problems.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
• Supportive Team: Join a team that values your contributions and supports your growth

Job Preview: Wireless Technical Support / Customer Support / App Support

• Role: Wireless Technical Support / Customer Support / App Support
• Designation: Analyst
• Work Location: Mangalore
• Shift: 9 hours per day, with fixed shift and 2 days week off.

Role Overview
The Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in delivering exceptional technical assistance to customers using wireless-enabled products, particularly cellular trail cameras, GPS tracking devices, and app-connected outdoor gear. You will troubleshoot connectivity issues, assist with device setup, and guide customers through technical challenges via phone, email, and live chat.

Required Qualifications

• Education:
• BCA, BSc Computers, MSc computers and BCOM with computers
• Skills
• 2+ years of experience in technical support, preferably in wireless communications or IoT devices
• Familiarity with LTE, 3G/4G/5G networks, SIM provisioning, and wireless configuration
• Experience with mobile apps (iOS/Android) and remote device diagnostics
• Key Responsibilities:
• Provide first-level support for wireless products including cellular trail cameras, tracking systems, and app-integrated devices
• Diagnose and resolve issues related to wireless connectivity (e.g. LTE/4G networks), device syncing, app integration, and firmware updates
• Assist customers with activation, configuration, and data plan setup
• Troubleshoot mobile app compatibility, cloud services, and signal strength problems
• Document customer interactions and solutions in CRM software
• Collaborate with product development and engineering teams to escalate unresolved issues
• Identify trends in support requests and recommend product or documentation improvements
• Maintain up-to-date knowledge of product line and wireless technologies
• Provide feedback for improving user experience across products and services

Career Progression
This role offers a clear path for career advancement:

• Junior Analyst -> Analyst -> Senior Analyst -> Team Manager
• Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles.
• This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.

Work Environment

• Shifts: 9 hours per day, with fixed shift and 2 days week off.
• The shifts timings are: Starts at 6:30pm to 3:30am.
• Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
• Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
• Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us?

• Impactful Work: Make a real difference by helping customers solve their technical problems.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
• Supportive Team: Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Wireless Technical Support / Customer Support / App Support

Company Description

Care Infotech provides specialized backup support for desktops, laptops, and servers. They offer IT jobs on call and on a day-to-day basis. Care Infotech ensures efficient IT support services to meet the needs of their clients. Their operations are tailored to provide reliable technical support and services.

Role Description

This is a full-time on-site role for a Desktop Support Engineer, located in Mangaluru. The Desktop Support Engineer will be responsible for providing technical support and troubleshooting for desktop computers, printers, and other hardware. The role includes installation, maintenance, and support for computer hardware and peripherals. Additionally, the engineer will offer day-to-day technical assistance to ensure smooth operation of IT systems.

Qualifications

• Knowledge of Desktop Computers and Computer Hardware
• Technical Support and Troubleshooting skills
• Experience with Printer Support
• Excellent problem-solving skills and attention to detail
• Effective communication and interpersonal skills
• Ability to work independently and collaboratively
• Relevant certifications in IT support or related fields are a plus
• Previous experience in a similar role is desirable

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Customer Service Representatives often handle incoming calls, emails, or chat inquiries, maintain accurate records of customer interactions, and may also process orders or provide product recommendations. Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.

Duties / Responsibilities:

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Job Type: Full-time

Pay: ₹11, ₹15,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

Job Overview:

Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support.

• Chat Support (billing and technical support):
• Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language.
• Complete a maximum of 3 chats simultaneously.

• Maintain an average response time in line with SLAs.

• Ticket Support (billing and technical support):

• Respond to tickets using clear and concise language.
• Utilise appropriate canned responses ensuring all customer questions have been sufficiently answered.

• Move tickets to the correct department/queue.

• Product Knowledge:

• Develop and maintain a thorough understanding of our product features, updates, and improvements.

• Be prepared to relay accurate, detailed information to assist customers effectively.

• Troubleshooting:

• Diagnose customer issues, utilise internal resources to resolve problems, and escalate cases that require advanced support.

• Record all troubleshooting steps and findings in account notes.

• Documentation:

• Maintain clear and organised account notes on every interaction/escalation.

• Customer Satisfaction:

• Deliver prompt, accurate, and professional service in all interactions.

• Strive for first-contact resolution and aim to meet or exceed customer expectations.

• Feedback Loop:

• Report recurring issues, feature requests, and other feedback to HQ to drive product improvements.

• Process Adherence:

• Follow all processes and procedures.
• Keep up to date with updates and changes.
• Follow all quality and quality feedback processes.

Core Requirements:

• Experience of around 1 year

Preferably, agents should have previous experience in a contact centre or similar environment, ideally with SaaS products.

• Communication Skills: Agents must possess strong verbal and written communication skills in English, with the ability to explain solutions and instructions clearly.
• Technical Aptitude: A solid understanding of technical concepts related to SaaS products, with the ability to troubleshoot and explain issues.
• Customer Service Orientation: A strong commitment to customer satisfaction and the ability to remain patient and empathetic in all customer interactions.
• Adaptability: Ability to manage multiple interactions and adapt quickly in a dynamic, fast-paced environment.
• Attention to Detail: High level of organisational and documentation skills to ensure accurate account notation.

Job Preview: Analyst ( For TVC )

• Role : Back Office
• Designation: Analyst
• Work Location: Mangalore
• Shift: 9 hours per day, with shift changes every month

Role Overview:

As a BackOffice Support Analyst, you have to check the documents sent by customers to see if the documents belong to any ongoing case or any ongoing issue. If yes, index it to the case and send to the attorneys or concerned department if required. If no, then we have to open a legal case on behalf of the customer with the details available in the documents. You will also have to check the legal disclaimer (The laws in the particular state, city or county) while opening the case. Once the case is opened, they index the documents. If the case is already assigned, then they will send it to the attorney.

Required Qualifications:

• Education: BE, BCA, BSc Computers, B.Com with computers

• Skills:

• Strong multitasking skills.
• Excellent typing skills
• Basic understanding on legal concepts is an advantage.
• Knowledge of keyboard shortcuts and efficient computer usage.
• Excellent written communication skills
• Willingness to learn, innovate, and take on challenges proactively

Key Responsibilities:

• Review the documents sent by customers and categorize them based on ongoing issue or a case.
• Index it to the case or create a case and then send it to attorneys.
• To be Active during working hrs and able to handle everything in the shift.
• To follow the communication protocols set and adhere to it
• To follow the escalation protocols set and adhere to it
• To follow quality standards & guidelines and adhere to it
• To follow processing guidelines and adhere to it
• To carry out documentation as per the direction from next higher-level lead or manager
• To follow the instructions provided by Manager

• To report status on day-to-day activities to Manager

• To participate actively in knowledge sharing sessions

• To participate actively in all technical, domain and behavioural training programs conducted at organizational level
• To be on proactive mode always
• To carry out knowledge transfer/transition activities
• To display thorough professionalism and to follow work ethics
• To be punctual and keep steady attendance rate
• To report on time and effort spent, accurately
• To ensure productivity targets are reached.

Career Progression:

This role offers a clear path for career advancement:

• Junior Analyst -> Analyst -> Senior Analyst Team Lead

Work Environment:

• Shifts: 9-hour shifts with rotational changes every month.
• The various shifts timings are:
• S1: 17:30 pm to 2:30 am
• S2: 18:30 pm to 3:30 am
• Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
• Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
• Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us?

• Impactful Work: Make a real difference by helping customers solve their technical problems.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
• Supportive Team: Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Documentation Analyst

Responsibilities:

* Manage incoming customer queries via phone, email & chat

* Maintain high NPS through timely resolutions

* Collaborate with cross-functional teams on process improvements

Office cab/shuttle

Health insurance

Food allowance

Provident fund

Annual bonus