8 IT Support Staff jobs in Gurugram
Technical Support
Gurugram, Uttar Pradesh
Kyndryl
Posted 1 day ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Network & Automation, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ Good hands-on experience in Routing & Switching part, automation.
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain along with automation part.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Good hands-on experience in Routing & Switching part along with automation (Python/VBA).
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain and automation.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ Experience: Minimum 2-5 years of experience in IT infrastructure management projects.
+ Certification: CCNA, CCNP, CCIE, Cloud, Security, Automation if any
+ IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
+ Incident Handling: Proficient in handling incidents, problems, and changes.
+ Technical Aptitude: Strong understanding of IT environments.
+ Communication: Effective communication with stakeholders in Japan and India.
+ System Administration: Administration knowledge of Linux and windows with deep dive of Routing & Switching
**Preferred Technical and Professional Experience:**
Growth Mindset: Keen on personal and professional development.
Customer Focus: Prioritizes customer success in their work.
Inclusivity: Naturally inclusive in working with others.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Network & Automation, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ Good hands-on experience in Routing & Switching part, automation.
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain along with automation part.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Good hands-on experience in Routing & Switching part along with automation (Python/VBA).
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain and automation.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ Experience: Minimum 2-5 years of experience in IT infrastructure management projects.
+ Certification: CCNA, CCNP, CCIE, Cloud, Security, Automation if any
+ IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
+ Incident Handling: Proficient in handling incidents, problems, and changes.
+ Technical Aptitude: Strong understanding of IT environments.
+ Communication: Effective communication with stakeholders in Japan and India.
+ System Administration: Administration knowledge of Linux and windows with deep dive of Routing & Switching
**Preferred Technical and Professional Experience:**
Growth Mindset: Keen on personal and professional development.
Customer Focus: Prioritizes customer success in their work.
Inclusivity: Naturally inclusive in working with others.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Technical Support
Gurugram, Uttar Pradesh
Kyndryl
Posted 3 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
**Preferred Skills and Experience**
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
**Preferred Skills and Experience**
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
India Analyst III, Application Support
Gurugram, Uttar Pradesh
WM
Posted 3 days ago
Job Viewed
Job Description
**Job Posting**
**Data Scientist**
**Location:** Gurgaon
**No. of Positions:** 01
**Job Summary**
We are seeking a **Data Scientist** to join our growing organization in **Gurgaon** . This position is responsible for managing transition calls and stabilizing the process in addition to overseeing day-to-day production activities.
**Qualifications & Responsibilities**
Good analytical, problem-solving, and critical-thinking skills.
communicate and articulate complex information to technical and non-technical audiences, Data Presentation
performs data analysis and have extensive experience in time series modeling and forecasting
communicate and articulate complex information to technical and non-technical audiences.
Experience with data visualization tools (e.g., Tableau, Power BI) to present data-driven insights.
Sound decision-making skills are mandatory requirements
Experience with working as part of an integrated solutions development team to provide value to systems engineering and development for specific decision support application.
performs data analysis and have extensive experience in time series modeling and forecasting
Strong programming experience in Python and SQL.
Knowledge of large relational databases, and SQL programming.
**Qualification / Eligibility**
The applicant must meet the following criteria:
+ Bachelor's Degree or highe (accredited) in Statistics, Econometrics, Applied MathematicsComputer Science or similar area of study
+ Minimum **graduate** in any stream (Post-graduation is a plus).
+ Willing to work in **any business shift** - Fixed, Rotational, and **Night Shifts** .
+ Actively participates in **day-to-day production** and has a strong grasp of process knowledge.
+ **Detail-oriented** with a high degree of accuracy.
+ Demonstrates **role maturity** and a strong **understanding of process workflows** .
+ Proven **work experience** and exposure to key skills.
+ **Excellent communication skills** - Strong in both written and spoken communication; must be a **good listener and open to feedback** .
+ **Demonstrates self-confidence** and the ability to manage multiple priorities.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
**Data Scientist**
**Location:** Gurgaon
**No. of Positions:** 01
**Job Summary**
We are seeking a **Data Scientist** to join our growing organization in **Gurgaon** . This position is responsible for managing transition calls and stabilizing the process in addition to overseeing day-to-day production activities.
**Qualifications & Responsibilities**
Good analytical, problem-solving, and critical-thinking skills.
communicate and articulate complex information to technical and non-technical audiences, Data Presentation
performs data analysis and have extensive experience in time series modeling and forecasting
communicate and articulate complex information to technical and non-technical audiences.
Experience with data visualization tools (e.g., Tableau, Power BI) to present data-driven insights.
Sound decision-making skills are mandatory requirements
Experience with working as part of an integrated solutions development team to provide value to systems engineering and development for specific decision support application.
performs data analysis and have extensive experience in time series modeling and forecasting
Strong programming experience in Python and SQL.
Knowledge of large relational databases, and SQL programming.
**Qualification / Eligibility**
The applicant must meet the following criteria:
+ Bachelor's Degree or highe (accredited) in Statistics, Econometrics, Applied MathematicsComputer Science or similar area of study
+ Minimum **graduate** in any stream (Post-graduation is a plus).
+ Willing to work in **any business shift** - Fixed, Rotational, and **Night Shifts** .
+ Actively participates in **day-to-day production** and has a strong grasp of process knowledge.
+ **Detail-oriented** with a high degree of accuracy.
+ Demonstrates **role maturity** and a strong **understanding of process workflows** .
+ Proven **work experience** and exposure to key skills.
+ **Excellent communication skills** - Strong in both written and spoken communication; must be a **good listener and open to feedback** .
+ **Demonstrates self-confidence** and the ability to manage multiple priorities.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
This advertiser has chosen not to accept applicants from your region.
2
Quality Control Manager, Customer Support
Gurugram, Uttar Pradesh
Google
Posted 3 days ago
Job Viewed
Job Description
Quality Control Manager, Customer Support
_corporate_fare_ Google _place_ Gurugram, Haryana, India; Hyderabad, Telangana, India
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Gurugram, Haryana, India; Hyderabad, Telangana, India** .
**Minimum qualifications:**
+ Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
+ 5 years of experience managing warehousing and supply chain operations.
+ 5 years of experience working with, supervising, and managing third-party logistics relationships.
**Preferred qualifications:**
+ MBA or Master's degree.
+ Certification in Operations Six Sigma, COPC or LEAN, or other related operations coursework.
+ 5 years of experience analyzing data and generating business insights in order to guide business decisions.
+ Experience in Data center logistics.
+ Knowledge of SQL, expertise in data and insight.
+ Knowledge of digital marketing, programmatic advertising fundamentals.
**About the job**
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
**Responsibilities**
+ Set future proof quality processes, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact.
+ Process re-engineering to deliver efficiencies and quality outcomes.
+ Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPIs) delivery, and leverage economies of scale.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
_corporate_fare_ Google _place_ Gurugram, Haryana, India; Hyderabad, Telangana, India
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Gurugram, Haryana, India; Hyderabad, Telangana, India** .
**Minimum qualifications:**
+ Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
+ 5 years of experience managing warehousing and supply chain operations.
+ 5 years of experience working with, supervising, and managing third-party logistics relationships.
**Preferred qualifications:**
+ MBA or Master's degree.
+ Certification in Operations Six Sigma, COPC or LEAN, or other related operations coursework.
+ 5 years of experience analyzing data and generating business insights in order to guide business decisions.
+ Experience in Data center logistics.
+ Knowledge of SQL, expertise in data and insight.
+ Knowledge of digital marketing, programmatic advertising fundamentals.
**About the job**
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
**Responsibilities**
+ Set future proof quality processes, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact.
+ Process re-engineering to deliver efficiencies and quality outcomes.
+ Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPIs) delivery, and leverage economies of scale.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
3
Chat Support-S01592242-L12-Gurugram
Gurugram, Uttar Pradesh
₹100000 - ₹550000 annum
TOP US CONSULTING and OUTSOURCING MNC
Posted 11 days ago
Job Viewed
Job Description
Roles and Responsibilities
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
Candidate who is good in email and chat process, who is good in typing is what is preferred here
Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? • Support voice/email/messaging Customer contacts
• Provide support for resolution of customer problems, issues, requests and queries
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
• To perform assigned skill sets and its corresponding activities and tasks efficiently
• To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client
• To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues
• To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management
• To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities
• Support voice/email/messaging Customer contacts
• Provide support for resolution of customer problems, issues, requests and queries
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
• To perform assigned skill sets and its corresponding activities and tasks efficiently
• To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client
• To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues
• To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management
• To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities
This advertiser has chosen not to accept applicants from your region.
4
Client Support Relations - Japanese Language Services
Gurugram, Uttar Pradesh
Kyndryl
Posted 1 day ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.
You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ Experience on using MS excel & ppt for reporting & presentations
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
Preferred Technical and Professional Experience
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.
You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ Experience on using MS excel & ppt for reporting & presentations
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
Preferred Technical and Professional Experience
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
5
MyHR Live Support Advisor [S], MHLS
Gurugram, Uttar Pradesh
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
*This is a contractual role.
At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon's MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.
Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, off boarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.
As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.
You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.
Key job responsibilities
Amazon's MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:
- Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
- Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures - escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
- Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
- Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
- Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
- Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
- Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
- Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.
This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!
Basic Qualifications
- Must have Bachelor's Degree or Master's degree
- 0-10+ years' experience in contact center, customer service, human resources or equivalent experience.
- Fluent communication and writing skills in English (+85%).
- Schedule flexibility (support a 24x7 operations).
- Internet connection before joining date with a speed range of 50-100 Mbps
Preferred Qualifications
- 5+ years' experience in contact center, customer service, human resources or equivalent experience.
- Basic US legislation Leave of Absence and Accommodations knowledge.
- Knowledge of US federal and state leave and disability laws.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Experience dealing with customers and exceptional use of empathy skills.
- Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
*This is a contractual role.
At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon's MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.
Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, off boarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.
As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.
You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.
Key job responsibilities
Amazon's MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:
- Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
- Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures - escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
- Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
- Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
- Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
- Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
- Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
- Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.
This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!
Basic Qualifications
- Must have Bachelor's Degree or Master's degree
- 0-10+ years' experience in contact center, customer service, human resources or equivalent experience.
- Fluent communication and writing skills in English (+85%).
- Schedule flexibility (support a 24x7 operations).
- Internet connection before joining date with a speed range of 50-100 Mbps
Preferred Qualifications
- 5+ years' experience in contact center, customer service, human resources or equivalent experience.
- Basic US legislation Leave of Absence and Accommodations knowledge.
- Knowledge of US federal and state leave and disability laws.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Experience dealing with customers and exceptional use of empathy skills.
- Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Manager, App Support Oracle Fusion HCM - Payroll
Gurugram, Uttar Pradesh
WM
Posted 3 days ago
Job Viewed
Job Description
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
The HR Tech Application Support Manager oversees a team responsible for the day to day support, planning for releases and upgrades and managing projects/enhancements for assigned HR system(s)/module(s). Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones. Engaging and hands on leader with system expertise and experience.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
· Manages application support and enhancement projects working with the HR Technology team, HR Process Owners and other stakeholders
· Serve as the subject matter expert (SME) on Oracle Fusion Payroll functionalities, including payroll processing, tax calculations, benefits integration, and reporting on US and Canada legislation esp.
· Responsible for systematic intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance
· Acts as change control leader - responsible for planning releases, upgrades, patches, and configuration across the assigned Oracle module(s)/HR application(s)
· Leads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management
· Provides consultative support to Functional Owners and other stakeholders regarding configuration and system functionality to automate processes and address business issues. Oversees analysis to ensure optimal configuration
· Mentors and provides leadership development to team members and promotes continuous learning. Building a successful team and effective working relationships is a priority
· Provides status reporting, risk & issue log, and application updates on a frequency agreed. Appropriately escalates issues that may put projects, deliverables, timelines, or day to day support at risk
· Drives the team to meet project plan deliverables and timeline with a focus on standardization, simplification, and alignment of business processes across the enterprise
· Manages engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation
· Responsible for configuration of application according to design requirements and specifications. Works with Functional team to optimize processes and evolve to best meet business needs
· Responsible for Tier 2 support escalations and issue resolution, supports change management with system information. Responsible for overseeing and managing issues reported through the ticketing tool, ensuring they are addressed and resolved in a timely and effective manner.
· Champions data and process governance
· Responsible for managing and allocating the tasks to the team.
· Responsible for capacity planning, coordinating with the business team to prioritize and allocate critical activities effectively.
· Manage the complete process of identifying, designing, developing, and deploying system enhancements or bug fixes, ensuring timely resolution and alignment with business needs. Oversee testing, deployment, and post-implementation support to ensure seamless system performance and user satisfaction.
III. Supervisory Responsibilities
Responsible for management of at least one direct report and is considered a leader on the HR Tech team giving direction and feedback to members
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
Experience: Twelve (12) years of HR Technology support experience, leading Service Delivery and managing vendor relationships (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
· Database queries/extracts using calculations, formulas, and complex commands
· Extensive experience evaluating requirements and specs for development, testing and deployment
· Extensive technical knowledge of database (SQL/MS Access), Interfaces (Crystal/SSRS/RRDL)
· People-first mindset
· Engaging leader, collaborative, mentors and builds a successful team
· Project management & organization
· Analytical & detailed
· Consultative and influential, drives toward decisions
· Continuous process improvement and simplification
· Operations / Business / HR / Financial knowledge: Strong understanding of WM's operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without contributing to inefficiency for the business.
· Finance Technology support experience: Track record of change control leader, administrative, upgrading and enhancing financial solutions. The successful candidate will have experience across several technologies including - ERP Oracle cloud, Lease Accelerator, OneStream, Hyperion, Blackline, Concur, Coupa, Kyriba, OneSource.
· HR Technology support experience: Track record of administrative, upgrading and enhancing HR system solutions. The successful candidate will have experience across several technologies including - HCM Oracle cloud (Core HR, ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast formulas, HCM Extracts, BPM worklist. Candidate will have good understanding of integration aspects and troubleshooting the same.
· Impact-orientation: Strong focus on thoughtful maximization of value creation and capture, with a nose of "following the money" but recognizing that to capture value we must deliver value to our customers. Successful candidate will have a track record of meaningful and measurable customer and financial success.
· 'Can do' & 'imagine if' mindset: A proactive, can-do mindset that enables independent definition and pursuit of opportunity, combined with a creative 'what if' persona that pushes the candidate to think out-of-the-box and venture into unproven territory.
· Bold leadership: Known to be a driver of change and taking action that sometimes defies convention or runs counter to the "path of least resistance"
· Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
· Communication: Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team. The successful candidate will have a track record of proactively speaking up and constructive dissent, where a contrarian opinion is held.
· Innovative: Ability to think big and innovative and drive change across the enterprise.
· Influencing: Ability to build rapport, authentic and meaningful relationships, and comfortably influencing all levels of the organization.
· Dispute resolution: Ability to combine all qualities above to resolve most day-to-day disputes independently and without more senior executive support. Will need to leverage strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
· Value-added innovation track record: Established track record of identifying, developing and implementing novel solutions with clear impact. This includes taking calculated risks and being prone to experimenting with new concepts.
· Fact and data-driven approach: Track record of relying on facts and data to drive action, as opposed to over-relying on instinct, gut feel, experience or opinion. The successful candidate will have a track record of frequently using data, absent of sampling bias, to overcome confirmation bias thereby ensuring the right decision is ultimately made even where counter intuitive.
· Credibility: The successful candidate will be credible or have potential to create credibility quickly and therefore deemed capable of driving impact.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
· Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
· Required to exert physical effort in handling objects less than 30 pounds rarely;
· Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
· Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
· Normal setting for this job is: office setting.
· Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.) May need to attend afterhours calls with the offshore team.
If this sounds like the opportunity that you have been looking for, please click "Apply.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
The HR Tech Application Support Manager oversees a team responsible for the day to day support, planning for releases and upgrades and managing projects/enhancements for assigned HR system(s)/module(s). Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones. Engaging and hands on leader with system expertise and experience.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
· Manages application support and enhancement projects working with the HR Technology team, HR Process Owners and other stakeholders
· Serve as the subject matter expert (SME) on Oracle Fusion Payroll functionalities, including payroll processing, tax calculations, benefits integration, and reporting on US and Canada legislation esp.
· Responsible for systematic intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance
· Acts as change control leader - responsible for planning releases, upgrades, patches, and configuration across the assigned Oracle module(s)/HR application(s)
· Leads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management
· Provides consultative support to Functional Owners and other stakeholders regarding configuration and system functionality to automate processes and address business issues. Oversees analysis to ensure optimal configuration
· Mentors and provides leadership development to team members and promotes continuous learning. Building a successful team and effective working relationships is a priority
· Provides status reporting, risk & issue log, and application updates on a frequency agreed. Appropriately escalates issues that may put projects, deliverables, timelines, or day to day support at risk
· Drives the team to meet project plan deliverables and timeline with a focus on standardization, simplification, and alignment of business processes across the enterprise
· Manages engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation
· Responsible for configuration of application according to design requirements and specifications. Works with Functional team to optimize processes and evolve to best meet business needs
· Responsible for Tier 2 support escalations and issue resolution, supports change management with system information. Responsible for overseeing and managing issues reported through the ticketing tool, ensuring they are addressed and resolved in a timely and effective manner.
· Champions data and process governance
· Responsible for managing and allocating the tasks to the team.
· Responsible for capacity planning, coordinating with the business team to prioritize and allocate critical activities effectively.
· Manage the complete process of identifying, designing, developing, and deploying system enhancements or bug fixes, ensuring timely resolution and alignment with business needs. Oversee testing, deployment, and post-implementation support to ensure seamless system performance and user satisfaction.
III. Supervisory Responsibilities
Responsible for management of at least one direct report and is considered a leader on the HR Tech team giving direction and feedback to members
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
Experience: Twelve (12) years of HR Technology support experience, leading Service Delivery and managing vendor relationships (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
· Database queries/extracts using calculations, formulas, and complex commands
· Extensive experience evaluating requirements and specs for development, testing and deployment
· Extensive technical knowledge of database (SQL/MS Access), Interfaces (Crystal/SSRS/RRDL)
· People-first mindset
· Engaging leader, collaborative, mentors and builds a successful team
· Project management & organization
· Analytical & detailed
· Consultative and influential, drives toward decisions
· Continuous process improvement and simplification
· Operations / Business / HR / Financial knowledge: Strong understanding of WM's operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without contributing to inefficiency for the business.
· Finance Technology support experience: Track record of change control leader, administrative, upgrading and enhancing financial solutions. The successful candidate will have experience across several technologies including - ERP Oracle cloud, Lease Accelerator, OneStream, Hyperion, Blackline, Concur, Coupa, Kyriba, OneSource.
· HR Technology support experience: Track record of administrative, upgrading and enhancing HR system solutions. The successful candidate will have experience across several technologies including - HCM Oracle cloud (Core HR, ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast formulas, HCM Extracts, BPM worklist. Candidate will have good understanding of integration aspects and troubleshooting the same.
· Impact-orientation: Strong focus on thoughtful maximization of value creation and capture, with a nose of "following the money" but recognizing that to capture value we must deliver value to our customers. Successful candidate will have a track record of meaningful and measurable customer and financial success.
· 'Can do' & 'imagine if' mindset: A proactive, can-do mindset that enables independent definition and pursuit of opportunity, combined with a creative 'what if' persona that pushes the candidate to think out-of-the-box and venture into unproven territory.
· Bold leadership: Known to be a driver of change and taking action that sometimes defies convention or runs counter to the "path of least resistance"
· Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
· Communication: Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team. The successful candidate will have a track record of proactively speaking up and constructive dissent, where a contrarian opinion is held.
· Innovative: Ability to think big and innovative and drive change across the enterprise.
· Influencing: Ability to build rapport, authentic and meaningful relationships, and comfortably influencing all levels of the organization.
· Dispute resolution: Ability to combine all qualities above to resolve most day-to-day disputes independently and without more senior executive support. Will need to leverage strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
· Value-added innovation track record: Established track record of identifying, developing and implementing novel solutions with clear impact. This includes taking calculated risks and being prone to experimenting with new concepts.
· Fact and data-driven approach: Track record of relying on facts and data to drive action, as opposed to over-relying on instinct, gut feel, experience or opinion. The successful candidate will have a track record of frequently using data, absent of sampling bias, to overcome confirmation bias thereby ensuring the right decision is ultimately made even where counter intuitive.
· Credibility: The successful candidate will be credible or have potential to create credibility quickly and therefore deemed capable of driving impact.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
· Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
· Required to exert physical effort in handling objects less than 30 pounds rarely;
· Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
· Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
· Normal setting for this job is: office setting.
· Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.) May need to attend afterhours calls with the offshore team.
If this sounds like the opportunity that you have been looking for, please click "Apply.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
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