279 IT Support Staff jobs in Gurugram

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Job Summary:

We are seeking a customer-focused and detail-oriented Technical Support Engineer to provide advanced technical assistance and support to end-users, clients, or internal teams. The ideal candidate will have strong troubleshooting skills, in-depth technical knowledge, and the ability to resolve issues efficiently while maintaining high customer satisfaction.

Key Responsibilities:

• Respond to customer or internal technical issues via phone, email, or support ticketing system.
• Diagnose and troubleshoot hardware, software, network, and application issues.
• Provide step-by-step solutions and document issues, resolutions, and processes.
• Collaborate with engineering and product teams to escalate and resolve complex problems.
• Install, configure, and maintain systems, software, and tools as required.
• Track issues through to resolution, ensuring proper follow-up and communication.
• Create and maintain knowledge base articles, FAQs, and technical documentation.
• Identify recurring issues and recommend improvements to reduce future incidents.
• Ensure SLA and performance metrics are met or exceeded.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of operating systems (Windows, macOS, Linux), hardware, and networks.
• Familiarity with troubleshooting tools, remote desktop applications, and ticketing systems.
• Excellent communication and customer service skills.
• Ability to explain technical issues in simple terms to non-technical users.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, Microsoft (MCSA), or similar.
• Experience with cloud platforms (AWS, Azure, GCP) or SaaS-based applications.
• Familiarity with scripting or automation (e.g., PowerShell, Bash, Python) is a plus.

Ordr  is looking for a passionate and experienced Technical Support Engineer (TSE)  to help us deliver world-class support to our customers and partners. In this role, you'll handle post-sales technical inquiries, troubleshoot complex issues, and ensure our customers get the most value from our products. This is a unique opportunity to join a fast-growing cybersecurity startup and make a real impact in a high-visibility role!

What You’ll Do

·   Support customers and partners on product configuration, performance, and troubleshooting

·   Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams

·   Maintain high levels of customer satisfaction and engagement

·   Use diagnostic tools, scripts, and lab environments to replicate and resolve issues

·   Contribute to technical documentation, knowledge base, and troubleshooting guides

·   Collaborate with cross-functional teams to deliver the best customer experience possible

·   Serve as the voice of the customer internally by sharing insights and feedback

What We’re Looking For

·   5+ years of experience in a technical support or customer-facing engineering role

·   Background in B2B SaaS and strong knowledge of network and security concepts

·   Deep expertise in switches, routers, and networking fundamentals

·   Certifications preferred:  CCNA, JNCIE, or higher

·   Working knowledge of Linux , VMware ESXi , and firewalls

·   Familiarity with 802.1x/NAC , vulnerability management , and cybersecurity best practices

·   Empathetic communicator with a passion for customer success

·   Able to manage multiple issues and tasks in a fast-paced environment

Why You’ll Love Working at Ordr

·   Be part of a company at the forefront of cybersecurity and network visibility

·   Work remotely with a talented, collaborative global team

·   Direct impact on customer success and product growth

·   Fast-paced startup environment with room to grow and innovate

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

Language Experts French & Spanish Only ( C1 Qualified)

Our client is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Energy System enables users to make, use, save, and sell their own power. It is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the role

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

What you will do

Support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails /Chats / Phone calls from customers during assigned hours in SPANISH OR FRENCH

Non-Spanish or Non- French-speaking candidates will be rejected for all roles if applied under this job code.

• Candidate must be open to work on weekends and night shifts(Spanish only)
• Conducting remote troubleshooting of our products.
• Troubleshooting, approving, and executing warranty claims.
• Providing pre-sales information about our products.
• Assisting with the activation of new sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform.
• Coordinating with the Engineering with tracking of field-issues, and subsequent product-modifications,logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
• Following departmental conventions and procedures.
• Participating in ongoing training/education of industry standards and product-specific information.
• Professionally represent the company via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the Energy employee-manual.
• Performing other duties as assigned.

Who you are and what you bring

• Should be a graduate – B.E/B. Tech/BCA/ BSC IT and Min C1 Certification in Spanish/French
• Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
• Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
• Strong verbal and written communications skills.
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications:

• BE Electrical
• Exposure to solar/PV-related environments.

Description

Job Category

We are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide.

Roles & Responsibilities:
• Supporting our global customers via email, phone, and webcasts, guiding  customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools and more.
• Working in tight integration with the global support teams as well as with  R&D, Delivery and Product management.

Qualifications: 
• At least 3 years previous experience in similar position, in a software company
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet,
etc.)
• Experience in Linux/UNIX environments.
• Experience in support of network security software products.
• Experience in SRE/DevOps – Major advantage.
• Excellent written and verbal communication skills in English.
• Willingness to work at irregular hours, to support our customers world-wide; we are a
24x7 Support operation.
• Independent, resourceful, problem-solver, result oriented.
• Team player, pleasant and with a high level of integrity.
• Operating well under-pressure, multi-tasking.
• Excellent interpersonal and representational skills.