690 IT Support Staff jobs in Gurugram

Axtria – An Overview:

Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to improve their lives.

Since our founding in 2010, technology innovation has been our winning differentiation, and we continue to leapfrog competition with platforms that deploy Artificial Intelligence and Machine Learning. Our cloud-based platforms - Axtria DataMaxTM, Axtria InsightsIQTM, Axtria SalesIQTM, and Axtria MarketingIQTM - enable customers to efficiently manage data, leverage data science to deliver insights for sales and marketing planning and manage end-to-end commercial operations. With customers in over 30 countries, Axtria is one of the biggest global commercial solutions providers in the Life Sciences industry. We continue to win industry recognition for growth and are featured in some of the most aspirational lists - INC 5000, Deloitte FAST 500, NJBiz FAST 50, SmartCEO Future 50, Red Herring 100, and several other growth and technology awards.

Axtria is looking for exceptional talent to join our rapidly growing global team. People are our biggest perk Our transparent and collaborative culture offers a chance to work with some of the brightest minds in the industry. Axtria Institute, our in-house university, offers the best training in the industry and an opportunity to learn in a structured environment. A customized career progression plan ensures every associate is setup for success and able to do meaningful work in a fun environment. We want our legacy to be the leaders we produce for the industry.

Role & Responsibilities at Job:

• Support Service requests and incidents related to IT ops ( Axtria Now)
• Daily Health checks, Incident Monitoring, Incident Reports and Management, Incident Response and Follow-ups
• Laptop imaging with standard application
• AD attribute updating as per the Empower Record, DL Management,
  O365 Management
• Zoho remote management
• Maintain and update the inventory of various management accounts & access and coordinate with the audit team during access reviews
• Participation in internal and External SOC2 Audits, EY incidents review and action, Capture all the evidence and share it over email for Audit purposes
• Domain users , SMFT users, hardware inventory reconciliation
• Exception management
• Creation of Users account with all standard app access and licenses
• Laptop reimaging as per standard laptop Hardening guideline
• Arranging Induction session
• VDI setup
• Asset collection and wiping remotely
• Taking backup based on request and license removal.
• Coordination with Vendor on Hardware-related issues.
• Poly VC devices Management and support.
• Onboarding / Offboarding
• IT Service desk / Ticketing (P1/P2/P3/P4)
• Continuously enhancing knowledge and skills to remains abreast of the industry trends and updates on information security issues and data privacy topics
• Excellent communication and advocacy skills, both verbal and written, with the ability to understand and communicate technical and as well as compliance requirements
• Strong documentation skills in writing process documents, guidelines, checklists etc.
• Proven experience in a network administrator role
• Hands on experience in networking, LAN, WAN, Wireless technologies, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• CCNA certification

Skill Set required:

• Proficient knowledge of
• Windows, Mac operating systems
• IOS / Android / Windows mobiles
• Working knowledge MDM (VMware Workspace One / Intune)
• Basic Network
• Information security guidelines

Qualification:-

• BE / BTech / BCA / MCA
• Certifications: Microsoft Certified (good to have)

Required Experience:

• 5-7 years of exp.

Company Description

Sineng Electric is a global leader in supplying a comprehensive portfolio of PV inverters, energy storage inverters, and power quality products. Through the establishment of four R&D centers and leveraging high-quality resources, Sineng is committed to technological innovation, making reliable and sustainable energy accessible to more people. Known for its engineering excellence and rigorous testing standards, Sineng ranks among the top four in global PV inverter market share and is recognized as a BloombergNEF Tier 1 PV inverter manufacturer.

Role Description

This is a full-time, on-site role for a Technical Support - PCS located in Gurugram. The Technical Support professional will be responsible for Technical Support related to PCS and energy storage systems. Daily tasks include responding to customer inquiries, ensuring customer satisfaction, and collaborating with engineering teams to improve product performance and user experience.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Bachelor's degree in Electrical Engineering or related field
• Experience in the renewable energy industry is a plus

Role Description

This is a full-time on-site role for a Help Desk Specialist located in Gurgaon. The Help Desk Specialist will be responsible for providing technical support, helping with troubleshooting issues, and supporting desktop computers. Additionally, the role involves assisting customers with their technical problems, ensuring timely resolution, and maintaining a high level of customer satisfaction.

Qualifications

• Experience in Technical Support and Help Desk Support
• Proficiency in Troubleshooting and supporting Desktop Computers
• Strong Customer Support skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Prior experience in IT or a related field is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field is preferred

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

About the Team:

The technology team at Delhivery is seeking a Technical Lead in Production Support & Integration (PSI) team. The role is inherently cross-functional which involves working closely with Clients, , business development, engineering, design, and customer service teams to define and design the next evolution of Delhivery transportation and provide support to all applications stakeholders.

A successful candidate will be highly analytical, resourceful, goal-driven, team-oriented, and have an ability to marry technological competence with an in-depth understanding of ground operations to drive customer experience, lower costs and higher service levels. He/ She will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

As Technical Lead in the team, you will be responsible for driving automation and optimization across Delhivery's package pickup and package delivery processes across the country. To do this, you must be able to balance operational depth along with having a firm grasp over the business and technical aspects of our overall transportation business. You must be having good technical skills with understanding of data structures and able to contribute in design & development of the features in Delhivery.

What You'll Do:

• First level on investigation of any issue (client issues, data requests, JIRA support issues).
• Managing and updating different scripts as per daily basis process.
• Generates reports based on client (Internal/External) request.
• Providing support to clients (Internal/External) on call/emails directly and providing resolution and steps.
• RCA of recurring issues and automate manual tasks.
• Coordination for system and software releases with development team and manage the gaps Implantation or risk assessment.
• Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer term.
• Work closely with all level of operations.
• Should have knowledge of Agile Methodology and follow the sprint cycle for reporting requests.
• Should be team player and should have thinking long term value.

Required Skills:

• Good experience and hand on experience of Python ,Django, AWS Lambda,Kinesis/Kafka Stream
• Good to have documentation skills on any platform like G-Doc/confluence etc.
• Good understanding of Data Structures & Algorithms
• Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer terms

We're Hiring Urgently

Role:
Technical Support Executive –
German / Dutch Language Specialist

Location:
Gurgaon (Sector 30)

Work with one of our
esteemed clients
and grow your career in a premium international environment

What We're Looking For:

Excellent communication skills in
English
+
German (B2/B2.2/C1)
or
Dutch (B2/B2.2/C1)

No MTI / RTI
– clear, professional communication

Graduate (preferably from a
Tech background
)

Certified
in German/Dutch language

Minimum
6 months of international domain experience

Strong grammar, pronunciation & customer interaction skills

Work Mode & Perks:

5 Days Working (Rotational Shifts & Rotational Offs)

Both sides cab facility
(Hiring zone to be confirmed)

Premium international work exposure

Compensation:

German Language:
Up to 7.2 LPA

Dutch Language:
Up to 12 LPA

If you are passionate about languages, have a strong technical background, and want to work with a global brand,
this role is for you

Apply now to

#Hiring #TechnicalSupport #GermanJobs #DutchJobs #InternationalCareers #GurgaonJobs #LanguageSpecialist #NowHiring

Job Title
: Customer Support Executive

Location
: Udyog Vihar GGN

5 days from office (Rotional Shifts) both side cab

Job Description :

Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

• Provides technical support to TP Global employees who work from home.
• Take on board feedback and adapt skill accordingly
• Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security
• Adhere to Internal and External Standards as those released by the Steering Committees
• Attend recurrent trainings published by the Client/Company on a regular basis

Min. Requirement –

• What is VOiP, IP address & Mac Address, SIP.
• Good Communication/ Talkative people
• Why you want to join International Voice.

Interested candidates can share their application on

We're Hiring – Customer Success Associate

Location: Gurugram

Work Mode: Work From Office

Position -Customer Success Associate

Eligibility & Skillset

• Graduate (any stream)
• Excellent communication skills in English (mandatory)
• Ability to handle technical queries confidently
• Prior international customer support experience preferred

Job Responsibilities

• Deliver exceptional customer support for international clients
• Handle and resolve technical/product-related queries effectively
• Ensure customer satisfaction by providing timely and accurate solutions
• Collaborate with internal teams to escalate and resolve complex issues

Salary Package

₹26,000 – ₹9,000 CTC

Work Environment

* Rotational Shifts & Week Offs

* Night Shifts: ~180 per year (for male candidates)

* Cabs Provided: One-sided cab facility for female employees during odd hours

Job Type: Full-time

Pay: , ,000.00 per month

Benefits:

• Health insurance