441 IT Support Staff jobs in Howrah

Hiring Now: Night Shift Roles in Salt Lake, Sector V (Kolkata)

Join a growing team working in alignment with U.S. time zones!

Why Join Us?

Complimentary Night Shift Cab Drop

Subsidized Meals

Freshers Welcome!

Supportive Work Culture

Role Overview:

• Job Title: Customer Care Professional
• Location: Salt Lake, Sector V, Kolkata (On-site)
• Shift: Night Shift (Aligned to U.S. Time Zones)
• Work Schedule: Monday to Friday (Weekends Off )

Who Can Apply:

• Strong English communication skills (U.S.-neutral accent preferred)
• Minimum Qualification: 12th Pass (Graduates/Diploma holders are encouraged)
• Comfortable with night shifts
• Open to both freshers and experienced candidates

Perks & Compensation:

Monthly Salary: ₹15,000 – ₹9,000

Attendance Bonus: 000/month

Annual Performance Bonus: Up to ,000

Applications are open only for candidates based in Kolkata

About Logistifie

Logistifie is building the next-generation chauffeur, limo, and taxi dispatch SaaS platform designed to deliver world-class reliability, scalability, and performance for mobility businesses globally. We are a fast-growing startup where innovation, customer experience, and technology come together.

We're looking for a Technical Support Engineer who will play a critical role in supporting our customers, ensuring smooth operations, and maintaining customer trust.

Key Responsibilities

. Act as the first point of contact for customers to troubleshoot and resolve technical issues across our platform.

. Provide timely, empathetic, and effective support via email, chat, and calls.

. Diagnose, replicate, and escalate software issues to the engineering team with detailed logs and reports.

. Collaborate with product and development teams to improve platform stability and customer satisfaction.

. Document known issues, fixes, and create knowledge base articles for both internal and external use.

. Assist customers with onboarding, integrations, and configuration of the Logistifie platform.

. Monitor system health, uptime, and incident alerts, responding proactively to minimize downtime.

. Suggest improvements in tools, processes, and workflows to make support faster and more efficient.

Requirements

Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).

1–3 years of experience in technical support, SaaS, or mobility/dispatch software.

Strong knowledge of web technologies (Angular, APIs, Cloud platforms).

Hands-on experience with troubleshooting tools, logs, and debugging techniques.

Familiarity with SaaS platforms, CRM, ticketing systems (Zohodesk, Fresh desk, JIRA, etc.).

Excellent communication skills with a customer-first mindset.

Ability to manage multiple priorities in a fast-paced startup environment.

Nice to Have

Experience with ride-hailing, booking, or fleet management platforms.

Knowledge of SQL / databases for debugging and analytics.

Exposure to cloud platforms (AWS, Azure, or GCP).

What We Offer

Opportunity to shape the future of global mobility technology.

A collaborative startup culture with ownership and growth opportunities.

Competitive salary and performance incentives.

Work with a passionate team solving real-world transportation challenges.

This vacancy is for female candidates only

Key Responsibilities:

 Identify and contact potential dealers through cold calling, lead databases, and referrals.

Introduce and explain the SFVMS features, benefits, and business opportunities.

ualify leads, generate interest, and pitch the solution effectively to decision-makers.

chedule and coordinate second-round discussions/online demonstrations with senior

management.

aintain follow-ups with connected calls with clients.

ork closely with the sales and service team to ensure seamless conversion from

prospecting to closure.

rovide regular reports on call conversion status.

tay updated on fleet technology, GPS tracking, and IoT-based solutions to handle basic

technical queries confidently.

Qualifications & Requirements:

inimum 3 years of experience in tele calling, lead generation, or telesales, preferably in

technology / B2B / fleet management / automotive solutions.

emale candidate only (as per role requirement).

trong communication and interpersonal skills with fluency in English & Hindi

bility to pitch to business owners and decision-makers confidently.

roven ability to drive initial sales conversations and set up management-level meetings.

roficiency in MS Office and CRM tools.

Job Types: Full-time, Part-time

Pay: ₹10, ₹24,925.60 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Responsibilities:

* Troubleshoot network issues using IT tools & knowledge.

* Provide technical support and installation for firewalls, switches, CCTV systems, networking infrastructure, and IT services.

Installation, Configuration, Support.

Join our remote SaaS team as a Technical Support & Sales Engineer

Support sales demos, explain product technical features & resolve technical queries. 1-4 yrs tech support/sales engineer exp & strong English required. US shift. )

Work from home

Health insurance

Employee state insurance

Provident fund

We are hiring an experienced Female Telecaller with a minimum of 3 years of proven experience in concept selling (such as Vehicle Insurance, Facility Management Services, IoT solutions, Accessories, or AMC sales). The role involves cold calling potential dealers of Logistic Heavy Duty Commercial Vehicles to promote our Smart Fleet Video Management System (SFVMS), generating interest, qualifying leads, and scheduling management-level online demos. Candidates must have strong communication skills in English & Hindi, confidence in pitching to business owners/decision-makers, and the ability to handle basic technical queries related to fleet management solutions. Proficiency in MS Office and CRM tools is required.

Key Responsibilities:

 Identify and contact potential dealers through cold calling, lead databases, and referrals.

Introduce and explain the SFVMS features, benefits, and business opportunities.

ualify leads, generate interest, and pitch the solution effectively to decision-makers.

chedule and coordinate second-round discussions/online demonstrations with senior

management.

aintain follow-ups with connected calls with clients.

ork closely with the sales and service team to ensure seamless conversion from

prospecting to closure.

rovide regular reports on call conversion status.

tay updated on fleet technology, GPS tracking, and IoT-based solutions to handle basic

technical queries confidently.

Qualifications & Requirements:

inimum 3 years of experience in telecalling, lead generation, or telesales, preferably in

technology / B2B / fleet management / automotive solutions.

emale candidate only (as per role requirement).

trong communication and interpersonal skills with fluency in English & Hindi

bility to pitch to business owners and decision-makers confidently.

roven ability to drive initial sales conversations and set up management-level meetings.

roficiency in MS Office and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹11, ₹36,864.97 per month

Work Location: In person

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through troubleshooting steps and provide clear instructions.
• Escalate unresolved issues to appropriate support teams.
• Document all support interactions, issues, and resolutions in a ticketing system.
• Contribute to the creation and maintenance of a knowledge base.
• Identify recurring technical issues and suggest potential solutions.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Stay up-to-date with product updates and technical advancements.
• Maintain a high level of customer satisfaction.
• Adhere to support service level agreements (SLAs).
• Assist with user account management and basic system administration tasks.

• High school diploma or equivalent; associate's or bachelor's degree in a technical field is a plus.
• Proven experience in technical support or a similar customer service role.
• Strong understanding of operating systems (Windows, macOS), common software applications, and hardware troubleshooting.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Patience and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is an advantage.

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Guide users through step-by-step solutions and clear instructions.
• Escalate unresolved issues to appropriate internal teams or senior support staff.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system.
• Develop and maintain a knowledge base of common issues and their solutions.
• Proactively identify trends in customer issues and report them to management.
• Assist in testing new software releases and updates to identify potential problems.
• Provide training and support to end-users on product functionality.
• Ensure all support requests are resolved within defined service level agreements (SLAs).
• Contribute to a positive customer experience by demonstrating patience, empathy, and professionalism.
• Stay up-to-date with product developments and technical advancements.

• High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
• Proven experience in a technical support or helpdesk role (1-3 years preferred).
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently and as part of a team.
• Customer-centric mindset with a commitment to service excellence.
• Willingness to work in shifts and be available for on-call support if required.
• Demonstrated ability to handle pressure and manage multiple tasks simultaneously.