What Jobs are available for IT Support Staff in Howrah?
Showing 164 IT Support Staff jobs in Howrah
Technical Support Specialist
700001 Motijheel, West Bengal
₹35000 Monthly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to provide exceptional assistance to their user base. This hybrid role involves supporting customers remotely and occasionally from our office in Kolkata, West Bengal, IN . You will be responsible for troubleshooting technical issues, guiding users through product functionalities, and ensuring a high level of customer satisfaction.
As a Technical Support Specialist, your duties will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving hardware and software problems, and escalating complex issues to senior technical staff when necessary. You will maintain accurate records of customer interactions and resolutions in our ticketing system. A key part of your role will be to educate users on best practices and product features to enhance their experience.
Key tasks involve identifying the root cause of technical problems, providing clear and concise instructions for solutions, and ensuring timely follow-up to confirm resolution. You will contribute to the development of knowledge base articles and FAQs to empower users and reduce support volume. The ideal candidate will possess excellent communication and active listening skills, a patient demeanor, and a strong aptitude for problem-solving.
We are looking for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Previous experience in a technical support or customer service role is required. Familiarity with operating systems (Windows, macOS), network protocols, and common software applications is essential. Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. If you are passionate about technology, enjoy helping people, and are looking for a challenging yet rewarding role with a hybrid work arrangement, we encourage you to apply.
As a Technical Support Specialist, your duties will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving hardware and software problems, and escalating complex issues to senior technical staff when necessary. You will maintain accurate records of customer interactions and resolutions in our ticketing system. A key part of your role will be to educate users on best practices and product features to enhance their experience.
Key tasks involve identifying the root cause of technical problems, providing clear and concise instructions for solutions, and ensuring timely follow-up to confirm resolution. You will contribute to the development of knowledge base articles and FAQs to empower users and reduce support volume. The ideal candidate will possess excellent communication and active listening skills, a patient demeanor, and a strong aptitude for problem-solving.
We are looking for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Previous experience in a technical support or customer service role is required. Familiarity with operating systems (Windows, macOS), network protocols, and common software applications is essential. Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. If you are passionate about technology, enjoy helping people, and are looking for a challenging yet rewarding role with a hybrid work arrangement, we encourage you to apply.
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0
Technical Support Engineer
700001 Kolkata, West Bengal
₹45000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a diligent and technically proficient Technical Support Engineer to join their customer service team in Kolkata, West Bengal, IN . This role requires providing high-level technical assistance and support for our client's products and services. You will be responsible for diagnosing and resolving complex technical issues reported by customers via phone, email, or chat. This hybrid position offers the flexibility to work partially from home and partially from the office. Key responsibilities include troubleshooting hardware and software problems, guiding users through step-by-step solutions, and documenting all interactions and resolutions. The Technical Support Engineer will also be involved in creating and maintaining technical documentation, knowledge base articles, and user guides to empower customers and internal teams. You will collaborate with engineering and product development teams to escalate unresolved issues and contribute to product improvements. The ideal candidate will have excellent communication skills, a patient demeanor, and a passion for helping customers succeed. A strong understanding of IT systems, networking concepts, and common software applications is essential. You will be expected to manage your workload effectively, prioritize tickets, and meet service level agreements (SLAs). This is an excellent opportunity to develop your technical expertise and contribute to customer satisfaction in a supportive and dynamic environment. We are seeking a proactive problem-solver who can adapt to new technologies and provide exceptional support. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with 2-4 years of experience in technical support or a similar customer-facing IT role, is required.
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1
Technical Support Lead
700016 Kolkata, West Bengal
₹750000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Technical Support Lead to join their fully remote, customer-centric organization. In this critical role, you will be responsible for leading and mentoring a team of remote technical support specialists, ensuring the delivery of exceptional support services to our diverse customer base. You will oversee the daily operations of the support desk, manage ticket queues, and implement best practices to optimize response and resolution times. A significant part of your role will involve developing and maintaining comprehensive knowledge base articles, troubleshooting guides, and training materials to empower both the support team and end-users. You will be the primary point of contact for escalated technical issues, applying your deep understanding of IT systems and software to diagnose and resolve complex problems. This includes troubleshooting hardware, software, network, and application issues across various platforms. You will also play a key role in identifying recurring issues and collaborating with engineering and product teams to implement long-term solutions and product improvements. Performance monitoring, reporting on support metrics (e.g., customer satisfaction, first-contact resolution rates), and conducting regular team meetings to discuss performance and provide feedback are essential duties. The ideal candidate possesses strong leadership qualities, excellent interpersonal and communication skills, and a passion for customer service. You should have a proven track record in technical support management, with a deep understanding of ITIL frameworks and service desk operations. The ability to manage a remote team effectively, foster a collaborative environment, and drive continuous improvement is crucial. This is a fully remote position, requiring a dedicated home office setup and reliable internet connectivity, offering a fantastic opportunity to contribute to a leading tech-enabled service provider from Kolkata, West Bengal, IN , or any location within India.
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2
Technical Support Specialist
700001 Kolkata, West Bengal
₹35000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their dedicated team. This role is fully remote, offering the flexibility to assist users from the comfort of your home. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of software and hardware issues, and a passion for providing exceptional customer service. You will be the first point of contact for customers experiencing technical difficulties, guiding them through step-by-step solutions to resolve issues efficiently. Responsibilities include responding to support requests via phone, email, and chat, diagnosing hardware and software problems, and escalating complex issues to higher-level support teams when necessary. You will maintain accurate records of support interactions, document solutions, and contribute to the knowledge base to help other team members and customers. A key aspect of this role is ensuring customer satisfaction by providing timely, accurate, and friendly assistance. The ability to communicate technical information clearly and concisely to non-technical users is paramount. This is an excellent opportunity to utilize your technical expertise and customer service skills in a remote work environment, contributing to the seamless operation of our client's services. A proactive approach to learning new technologies and a commitment to problem-solving are essential for success. If you are a tech-savvy individual who thrives on helping others, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and provide clear instructions.
- Escalate unresolved issues to appropriate support teams.
- Document all support interactions, issues, and resolutions in a ticketing system.
- Contribute to the creation and maintenance of a knowledge base.
- Identify recurring technical issues and suggest potential solutions.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Stay up-to-date with product updates and technical advancements.
- Maintain a high level of customer satisfaction.
- Adhere to support service level agreements (SLAs).
- Assist with user account management and basic system administration tasks.
- High school diploma or equivalent; associate's or bachelor's degree in a technical field is a plus.
- Proven experience in technical support or a similar customer service role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and hardware troubleshooting.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Patience and a customer-centric approach.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is an advantage.
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3
Remote Technical Support Specialist
700001 Kolkata, West Bengal
₹45000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is a rapidly growing technology company seeking a motivated and skilled Remote Technical Support Specialist to provide exceptional customer service and technical assistance to users across various platforms. This is a fully remote position, allowing you to work from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties with our client's innovative software solutions. Your primary responsibility will be to diagnose, troubleshoot, and resolve a wide range of technical issues via phone, email, and chat, ensuring a high level of customer satisfaction.
Key responsibilities include responding to customer inquiries promptly and professionally, guiding users through step-by-step solutions, and documenting all interactions and resolutions accurately in our ticketing system. You will need to possess excellent problem-solving skills, a strong understanding of common software and hardware issues, and the ability to explain technical concepts in a clear and concise manner to both technical and non-technical users. This role requires a proactive approach to identifying recurring issues and contributing to the development of support documentation, FAQs, and knowledge base articles to empower users and reduce support load. You will also collaborate with the development and product teams to escalate complex issues and provide valuable customer feedback for product improvement.
The ideal candidate will be self-disciplined, organized, and able to manage their time effectively in a remote work environment. A passion for technology and a genuine desire to help people are essential. Continuous learning and staying updated with product features and updates will be a crucial aspect of this role. You will be part of a supportive and collaborative remote team, contributing to a positive and efficient support infrastructure. This is an excellent opportunity to advance your career in technical support within a forward-thinking organization, offering flexibility and growth potential.
Qualifications:
Key responsibilities include responding to customer inquiries promptly and professionally, guiding users through step-by-step solutions, and documenting all interactions and resolutions accurately in our ticketing system. You will need to possess excellent problem-solving skills, a strong understanding of common software and hardware issues, and the ability to explain technical concepts in a clear and concise manner to both technical and non-technical users. This role requires a proactive approach to identifying recurring issues and contributing to the development of support documentation, FAQs, and knowledge base articles to empower users and reduce support load. You will also collaborate with the development and product teams to escalate complex issues and provide valuable customer feedback for product improvement.
The ideal candidate will be self-disciplined, organized, and able to manage their time effectively in a remote work environment. A passion for technology and a genuine desire to help people are essential. Continuous learning and staying updated with product features and updates will be a crucial aspect of this role. You will be part of a supportive and collaborative remote team, contributing to a positive and efficient support infrastructure. This is an excellent opportunity to advance your career in technical support within a forward-thinking organization, offering flexibility and growth potential.
Qualifications:
- High school diploma or equivalent; a degree in Computer Science or a related technical field is a plus.
- Minimum of 2 years of experience in a technical support or customer service role, preferably in a remote setting.
- Proven ability to troubleshoot software and hardware issues.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and a patient, customer-focused attitude.
- Proficiency with operating systems (Windows, macOS) and common productivity software.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage workload effectively.
- Demonstrated problem-solving and analytical skills.
- A reliable internet connection and a dedicated home workspace.
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4
Senior Technical Support Specialist
700071 Kolkata, West Bengal
₹55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology solutions provider, is seeking a highly skilled and experienced Senior Technical Support Specialist to enhance their customer service operations in Kolkata, West Bengal . This role is crucial in providing advanced technical assistance to our diverse clientele, ensuring seamless user experience and rapid resolution of complex issues. The Senior Technical Support Specialist will be responsible for troubleshooting software and hardware problems, diagnosing system errors, and guiding users through step-by-step solutions. You will handle escalated support tickets, conduct root cause analysis for recurring issues, and contribute to the knowledge base by creating and updating support documentation, FAQs, and troubleshooting guides. The ideal candidate will possess a profound understanding of operating systems, networking protocols, common software applications, and hardware configurations. Experience with remote support tools and ticketing systems is essential. You should be adept at explaining technical concepts to non-technical users, demonstrating patience and empathy. This position requires excellent problem-solving skills, the ability to multitask effectively, and a strong commitment to customer satisfaction. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, coupled with at least 4 years of experience in a technical support or helpdesk environment, with a significant portion at a senior level. Certifications like CompTIA A+, Network+, or Microsoft Certified Professional are advantageous. This hybrid role allows for a balance between collaborative in-office work and remote flexibility, ensuring optimal support delivery. You will be a key player in maintaining high customer satisfaction ratings and contributing to the continuous improvement of our support services.
Responsibilities:
Responsibilities:
- Provide advanced technical support for software and hardware issues.
- Troubleshoot and resolve complex technical problems reported by users.
- Escalate unresolved issues to appropriate engineering teams.
- Document all support interactions and resolutions in the ticketing system.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Conduct root cause analysis for recurring technical issues.
- Guide users through installation, configuration, and troubleshooting steps.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, IT, or a related field (preferred).
- Minimum of 4 years of experience in technical support or helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira).
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a hybrid team.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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5
Senior Technical Support Specialist
700001 Kolkata, West Bengal
₹35000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Technical Support Specialist to enhance their customer service operations in Kolkata, West Bengal, IN . This role is critical in providing advanced technical assistance to clients, resolving complex issues, and contributing to the overall customer satisfaction. The ideal candidate will have a deep understanding of our client's products and services, coupled with exceptional troubleshooting and communication skills. You will be responsible for handling escalated support tickets, diagnosing and resolving hardware and software problems, and providing clear, concise guidance to users. This position requires a proactive approach to identifying recurring issues, developing solutions, and documenting troubleshooting procedures. You will also play a key role in training and mentoring junior support staff, contributing to the team's knowledge base, and ensuring that service level agreements (SLAs) are consistently met. The ability to remain calm and effective under pressure, manage multiple priorities, and maintain a high level of professionalism is essential. Experience with CRM systems, ticketing software, and remote support tools is a must. You will work closely with engineering and product development teams to report bugs, suggest improvements, and ensure that customer feedback is incorporated into product enhancements. This role offers a hybrid work arrangement, allowing for a balance of in-office collaboration and remote flexibility. Your expertise will be vital in maintaining a superior customer experience and contributing to the company's reputation for excellent support.
Responsibilities:
Responsibilities:
- Provide advanced technical support to end-users.
- Diagnose and resolve complex hardware and software issues.
- Manage and prioritize escalated support tickets effectively.
- Document troubleshooting steps and create knowledge base articles.
- Train and mentor junior technical support staff.
- Collaborate with engineering teams to report and resolve product defects.
- Contribute to the continuous improvement of support processes.
- Maintain high customer satisfaction ratings.
- Utilize CRM and ticketing systems proficiently.
- Stay updated on product knowledge and support best practices.
- Bachelor's degree in IT, Computer Science, or a related field.
- 5+ years of experience in technical support or IT helpdesk roles.
- Proven expertise in troubleshooting Windows and macOS environments.
- Strong knowledge of networking concepts and protocols.
- Experience with various software applications and hardware devices.
- Excellent problem-solving and analytical skills.
- Superior communication and interpersonal abilities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively in a hybrid team environment.
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6
Lead Technical Support Engineer
700001 Kolkata, West Bengal
₹900000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company specializing in enterprise software solutions, is seeking an experienced and highly skilled Lead Technical Support Engineer to join their dedicated team in Kolkata, West Bengal. This role is ideal for a problem-solver with a passion for technology and a knack for guiding customers through complex technical challenges. You will be instrumental in providing top-tier support, leading a team of support specialists, and contributing to the continuous improvement of support processes and documentation. Your expertise will be crucial in ensuring customer satisfaction and retention by resolving intricate technical issues efficiently and effectively.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex software and hardware issues.
- Lead and mentor a team of technical support specialists, offering guidance, training, and fostering skill development.
- Diagnose, troubleshoot, and resolve escalated technical problems, often involving deep dives into system logs and configurations.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Collaborate with engineering and product teams to identify and report software defects and recommend product enhancements.
- Manage support queues and ensure timely resolution of all customer inquiries and issues, meeting or exceeding service level agreements (SLAs).
- Contribute to the development and implementation of support strategies and best practices.
- Train junior support staff on technical solutions and support procedures.
- Monitor support system performance and identify areas for improvement.
- Act as a point of escalation for complex technical issues that require in-depth expertise.
- Analyze support trends to proactively identify potential issues and provide feedback for product improvement.
- Ensure exceptional customer service is delivered at all touchpoints.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5-7 years of experience in technical support, with a strong focus on software applications.
- Proven experience in a lead or supervisory role within a technical support environment.
- Deep understanding of operating systems (Windows, Linux, macOS), networking concepts, and common software architectures.
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk) and remote support tools.
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
- Ability to work effectively in a hybrid work model, balancing in-office collaboration with remote flexibility.
- Certifications in relevant technologies (e.g., CompTIA, Microsoft Certified) are advantageous.
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7
Remote Technical Support Specialist
700001 Kolkata, West Bengal
₹400000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their global support team. This role is entirely remote, allowing you to provide expert assistance to clients from anywhere. You will be the first line of support, responsible for diagnosing and resolving technical issues efficiently and effectively, ensuring a positive customer experience.
Key responsibilities include:
Key responsibilities include:
- Providing timely and accurate technical support to customers via phone, email, and chat channels.
- Diagnosing and troubleshooting hardware, software, and network-related problems.
- Guiding users through step-by-step solutions for technical issues.
- Escalating complex issues to higher-level support teams when necessary, providing detailed documentation.
- Maintaining a comprehensive knowledge base of common issues and their resolutions.
- Documenting all customer interactions, issues, and resolutions in a CRM system.
- Identifying trends in customer issues and providing feedback to the product development team for continuous improvement.
- Educating customers on product features and best practices to enhance their user experience.
- Adhering to service level agreements (SLAs) to ensure timely issue resolution.
- Proactively seeking solutions to emerging technical challenges.
- Contributing to the development of support documentation and FAQs.
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8
Remote Technical Support Specialist
700001 Kolkata, West Bengal
₹350000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Remote Technical Support Specialist to provide exceptional assistance to customers experiencing issues with our software products. This is a fully remote role requiring strong problem-solving skills, excellent communication abilities, and a customer-centric approach. You will be responsible for diagnosing technical problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary. The ideal candidate will have a solid understanding of software applications, operating systems, and common IT hardware. You should be adept at using remote support tools and have a patient and empathetic demeanor when interacting with users of varying technical expertise. Key responsibilities include responding to support tickets, providing timely solutions via phone, email, or chat, documenting support interactions, and contributing to a knowledge base of common issues and resolutions. This position demands a high level of self-motivation and the ability to manage your workload effectively in a home-based office environment. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with at least 2-3 years of experience in technical support or helpdesk roles. Familiarity with SaaS products and ticketing systems (e.g., Zendesk, ServiceNow) is essential. You will be a crucial link between our customers and our product development teams, providing valuable feedback on user experience and product issues. Your ability to clearly articulate technical solutions in a non-technical manner will be vital for customer satisfaction. Continuous learning and adaptation to new technologies and product updates are expected.
Responsibilities:
Qualifications:
Responsibilities:
- Provide Tier 1 technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software and hardware-related issues for end-users.
- Guide customers through step-by-step solutions to technical problems.
- Install, configure, and update software applications as needed.
- Diagnose and repair common operating system and network connectivity issues.
- Escalate complex technical issues to Tier 2 or Tier 3 support teams with detailed information.
- Document all support interactions, solutions, and customer feedback in a ticketing system.
- Create and maintain knowledge base articles and FAQs for common user queries.
- Assist in user training sessions on software functionalities and best practices.
- Identify recurring issues and provide feedback to the product development team for product improvement.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product updates, new features, and technical advancements.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2-3 years of experience in technical support, helpdesk, or customer service roles.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with network protocols and troubleshooting common connectivity issues.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Self-motivated with a strong desire to learn and grow in a technical field.
- Experience supporting SaaS products is a plus.
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