287 IT Support Staff jobs in Howrah

Position: Associate-Helpdesk

Job Location: Pune, India (Hybrid)

Shift Time- Rotational Shifts including night shifts.

About Sakon:

Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

About the Job:

The Mobility Support Desk is the centralized support hub that bridges the gap between client

employees and technical solutions. It’s the first point of contact for users facing issues with

technology, software, or services.

Role Overview:

1) This role will handle and take ownership of multiple customer support activities to

include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical

and general support resolution to the end user.

2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.

3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint

operations document.

4) Ensuring SLA’s and KRA’smeet day to day, month to month.

What will you do:

We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS

product (Mobility Practice)

1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues

2) Answer incoming calls & chats.

3) Troubleshooting device and networking issues reported by the users, acting as a liaison

between customers, mobile carriers, client policy and internal Sakon teams to provide

accurate and timely resolution.

4) Working customer service/tech support via incoming phone calls, email and chat.

5) Identify and assist to resolve all issues identified during regular operations. No scripts

are used. You must be able to think on your feet and ask the appropriate questions to

identify and resolve the issue as it arises.

6) Ticketing all calls, chats and email support in English and Portuguese/Spanish

7) Review deliverables ofsupport team members and provide the required support and

guidance to ensure timely deliverables to client.

8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all

communications are professional and accurate.

9) Act as a single point of contact for managing the communications with the client.

Skill set & Qualifications:

1) We are looking for Portuguese/Spanish & English-speaking candidate to support our

SaaS product (Mobility Practice)

2) Candidate should be willing to work in 24/7 rotationalshift.

3) Extremely organized with an appreciation for process and documentation

4) A team player who thrives in a kind and collaborative environment.

5) Ability to quickly learn how to troubleshoot devices and step by step instructions.

6) Identification, prioritization and resolution ofreported problemsthrough various

7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with

the specified SLA.

8) Working closely with the international telecom carriers/ service providersto resolve the

requests and incidents raised by customers.

9) Technical Support experienced highly regarded.

Benefits and Perks

• Flexible Holiday Policy (choose your own holidays)

• Hybrid Working Options

• Life & Medical Insurance

• Focus on Skill Development, Re-imbursement for Certifications

• Wifi-Mobile bill reimbursement

• Employee well-being activities

How to Apply and Interview Process:

To apply, kindly share the resume with

Interview Process:

Level 1 operations/ Technical Round

Level 2 operations/ Technical Round

Level 3 operations/ Technical Round

HRBP Round – Salary discussion & Cultural fitment check

Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

***Are you a Seasoned Helpdesk Technician looking for your next challenge in a progressive role to develop in your career? ***

If so, then this is the perfect role for you!

About The Company

You will be part of a highly approachable team of fun-loving IT experts. As part of our exciting expansion plans, we are looking for Helpdesk Technician/Engineers to join our growing team.

This is a fantastic opportunity to become an integral part of an innovative, down-to-earth and rapidly growing in-house IT company, part of a larger multi million-pound enterprise group.

Responsibilities:

• Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
• Administer and support various systems such as Windows Server and various Linux O/S.
• Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
• Maintaining systems and processes within IT
• Assist the Helpdesk function of the wider group

Essential Skills

• Previous Helpdesk experience
• Excellent interpersonal, communication skills and phone etiquette
• Enthusiasm for helping others
• Excellent English speaking skills
• Windows Server (all versions)
• Microsoft Exchange
• Linux OS
• Remote Support
• Experience with SQL
• Very good understanding of Networks (DHCP, DNS, etc)
• Fortinet experience desirable but not necessary

Please only apply if you have the right skills and certifications, this is a Senior Role reporting to IT Manager.

Overview As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable. Responsibilities Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical informationAsking customers targeted questions to quickly understand the root of the problemDiagnosing & troubleshooting technical issues in an expedient manner Tracking issues through to resolution, within agreed time limitsEscalating unresolved issues to the appropriate next level / internal teamsProviding prompt and accurate feedback to customersReferring to internal database or external resources to provide technical solutionsLeading troubleshooting & brainstorming discussionsDelivering workshops to both local and global teams - customer presentations to senior technical personnel and managementEnsuring all issues are properly logged – following case management processPrioritizing and managing several open issues at one timeFollowing up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been providedIdentifying areas of improvement whether in processes, procedures, or toolsDocumenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunitiesCreating and delivering product knowledge sharing sessions to the respective regional teamCommunicating with Sales Team to ensure timely updates for any critical issue Working with the Engineering team to assist with documentationPerforming activities (reproducing the issue when required)QualificationsKnowledge and Skills Required Understanding of networks CCNA or equivalent knowledge 4 G-5 GAAAny of the following certifications: CCNA, MCSE, Cloud, and/or Red HatDeep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles. Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version. Advanced understanding and experience of networks, firewalls, protocols. Knowledge in tracing and troubleshooting high-level protocols and traffic Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like Saa S, Paa S and Iaa S. Good understanding of technology infrastructure, security concepts and platforms Strong understanding of networking (specifically IP related technologies) Good understanding of virtualization & cloud conceptsAble to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers Scripting and some programming Ability to configure and troubleshoot problems - logical thought process Good problem solving investigative and multi-tasking skills Ability to communicate with customers presenting technical information either verbally or in written format Focus to detail and can follow defined processes/procedures Technical acumen and able to identify when escalations are required Autonomy – increases technical knowledge by attending self-studies to bring value to the organization Organization and prioritization abilities Good computer skills in MS Office Desired Subject Matter Expertise in 1-3 areas relative to App Logic Networks product Great collaborator Good CSAT and customer feedback Work Experience, Education and Certifications Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM ExperienceIdeal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field

1. Call current customers and expose them to new or existing features of our products.
2. Design and execute online marketing campaigns through popular social networks and other electronic media channels.
3. Design marketing material (graphics and text). Experience in graphic design will be a plus.
4. Join business meetings and attend tradeshows. Some travel may be necessary.

1. Competitive compensation with base salary
2. Comprehensive training
3. An upbeat, professional, and positive work environment in a high growth technology company

Selected candidates will work at the Columbia, MD office. If interested in making an impact in this world  and excited to be a part of the Agnik team then send your resume with subject "Product Sales Associate".

Local candidates only: Columbia, MD, USA
Required experience: Sales: 1 year
Required education: Bachelor's Degree from a reputed four year university.

AGNIK is looking for top-quality individuals with strong background in system development and data mining. Selected person(s) must have the following qualifications:

1. System Development: Experience in developing large systems in Java and C, embedded system programming, distributed programming, web service development, wireless applications. 

2. Data Mining: Data stream mining, distributed data mining, time series analysis, anomaly detection.
Candidates with graduate degrees in Computer Science or related areas will be preferred. Positions do not require US citizenship but the candidates should be authorized to work in the United States. Agnik offers a highly attractive compensation package along with full range of benefits and an exciting opportunity on state of the art technology. If you love data science/software development and interested in joining the Agnik team then

Job Title: Technical Support Engineer II

Location: India, Remote

Shift 1: 4:00 PM to 1:00 AM IST

Shift 2: 10:30 PM to 7:30 AM IST

About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview: Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Key Responsibilities:

• Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.
• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customers.
• Working knowledge of main Aspect products and strategy.

Ideal Experience:

• Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
• Ability to use professional concepts and company policies and procedures to solve routine problems.
• Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time.

Qualifications:

• 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
• Limited travel, after-hours, or on-call work may be required.
• Flexibility to work early AM or late US hours, including weekends.
• Technical Certifications and second or third languages a plus but not required.

Why Join Us?

• Work on impactful and challenging projects that make a difference
• Be part of a collaborative and inclusive culture
• Enjoy competitive compensation and benefits
• Access professional development and growth opportunities
• Join a team passionate about innovation and excellence

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital transformation.

We are seeking a full-time Technical Support Specialist for a remote position. The Technical Support Specialist will provide technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction. This role involves responding to support requests, diagnosing issues, and providing timely and effective solutions. Additionally, the specialist will document issues and resolutions, contribute to knowledge bases, and collaborate with other teams to improve product performance.

• Technical Support and Troubleshooting skills
• Analytical Skills for diagnosing and resolving technical issues
• Customer Support and Customer Satisfaction skills
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Bachelor's degree in IT, Computer Science, or related field preferred
• Experience with AI and cloud solutions is a plus