What Jobs are available for IT Support Staff in Howrah?
Showing 164 IT Support Staff jobs in Howrah
Technical Support Specialist
Posted 13 days ago
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Job Description
As a Technical Support Specialist, your duties will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving hardware and software problems, and escalating complex issues to senior technical staff when necessary. You will maintain accurate records of customer interactions and resolutions in our ticketing system. A key part of your role will be to educate users on best practices and product features to enhance their experience.
Key tasks involve identifying the root cause of technical problems, providing clear and concise instructions for solutions, and ensuring timely follow-up to confirm resolution. You will contribute to the development of knowledge base articles and FAQs to empower users and reduce support volume. The ideal candidate will possess excellent communication and active listening skills, a patient demeanor, and a strong aptitude for problem-solving.
We are looking for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Previous experience in a technical support or customer service role is required. Familiarity with operating systems (Windows, macOS), network protocols, and common software applications is essential. Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. If you are passionate about technology, enjoy helping people, and are looking for a challenging yet rewarding role with a hybrid work arrangement, we encourage you to apply.
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                    Technical Support Engineer
Posted 16 days ago
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                    Technical Support Lead
Posted 25 days ago
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                    Technical Support Specialist
Posted 26 days ago
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Job Description
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and provide clear instructions.
- Escalate unresolved issues to appropriate support teams.
- Document all support interactions, issues, and resolutions in a ticketing system.
- Contribute to the creation and maintenance of a knowledge base.
- Identify recurring technical issues and suggest potential solutions.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Stay up-to-date with product updates and technical advancements.
- Maintain a high level of customer satisfaction.
- Adhere to support service level agreements (SLAs).
- Assist with user account management and basic system administration tasks.
- High school diploma or equivalent; associate's or bachelor's degree in a technical field is a plus.
- Proven experience in technical support or a similar customer service role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and hardware troubleshooting.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Patience and a customer-centric approach.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is an advantage.
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                    Remote Technical Support Specialist
Posted 1 day ago
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Job Description
Key responsibilities include responding to customer inquiries promptly and professionally, guiding users through step-by-step solutions, and documenting all interactions and resolutions accurately in our ticketing system. You will need to possess excellent problem-solving skills, a strong understanding of common software and hardware issues, and the ability to explain technical concepts in a clear and concise manner to both technical and non-technical users. This role requires a proactive approach to identifying recurring issues and contributing to the development of support documentation, FAQs, and knowledge base articles to empower users and reduce support load. You will also collaborate with the development and product teams to escalate complex issues and provide valuable customer feedback for product improvement.
The ideal candidate will be self-disciplined, organized, and able to manage their time effectively in a remote work environment. A passion for technology and a genuine desire to help people are essential. Continuous learning and staying updated with product features and updates will be a crucial aspect of this role. You will be part of a supportive and collaborative remote team, contributing to a positive and efficient support infrastructure. This is an excellent opportunity to advance your career in technical support within a forward-thinking organization, offering flexibility and growth potential.
Qualifications:
- High school diploma or equivalent; a degree in Computer Science or a related technical field is a plus.
- Minimum of 2 years of experience in a technical support or customer service role, preferably in a remote setting.
- Proven ability to troubleshoot software and hardware issues.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and a patient, customer-focused attitude.
- Proficiency with operating systems (Windows, macOS) and common productivity software.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage workload effectively.
- Demonstrated problem-solving and analytical skills.
- A reliable internet connection and a dedicated home workspace.
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                    Senior Technical Support Specialist
Posted 4 days ago
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Job Description
Responsibilities:
- Provide advanced technical support for software and hardware issues.
- Troubleshoot and resolve complex technical problems reported by users.
- Escalate unresolved issues to appropriate engineering teams.
- Document all support interactions and resolutions in the ticketing system.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Conduct root cause analysis for recurring technical issues.
- Guide users through installation, configuration, and troubleshooting steps.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, IT, or a related field (preferred).
- Minimum of 4 years of experience in technical support or helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira).
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a hybrid team.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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                    Senior Technical Support Specialist
Posted 4 days ago
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Job Description
Responsibilities:
- Provide advanced technical support to end-users.
- Diagnose and resolve complex hardware and software issues.
- Manage and prioritize escalated support tickets effectively.
- Document troubleshooting steps and create knowledge base articles.
- Train and mentor junior technical support staff.
- Collaborate with engineering teams to report and resolve product defects.
- Contribute to the continuous improvement of support processes.
- Maintain high customer satisfaction ratings.
- Utilize CRM and ticketing systems proficiently.
- Stay updated on product knowledge and support best practices.
- Bachelor's degree in IT, Computer Science, or a related field.
- 5+ years of experience in technical support or IT helpdesk roles.
- Proven expertise in troubleshooting Windows and macOS environments.
- Strong knowledge of networking concepts and protocols.
- Experience with various software applications and hardware devices.
- Excellent problem-solving and analytical skills.
- Superior communication and interpersonal abilities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively in a hybrid team environment.
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Lead Technical Support Engineer
Posted 4 days ago
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Job Description
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex software and hardware issues.
- Lead and mentor a team of technical support specialists, offering guidance, training, and fostering skill development.
- Diagnose, troubleshoot, and resolve escalated technical problems, often involving deep dives into system logs and configurations.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Collaborate with engineering and product teams to identify and report software defects and recommend product enhancements.
- Manage support queues and ensure timely resolution of all customer inquiries and issues, meeting or exceeding service level agreements (SLAs).
- Contribute to the development and implementation of support strategies and best practices.
- Train junior support staff on technical solutions and support procedures.
- Monitor support system performance and identify areas for improvement.
- Act as a point of escalation for complex technical issues that require in-depth expertise.
- Analyze support trends to proactively identify potential issues and provide feedback for product improvement.
- Ensure exceptional customer service is delivered at all touchpoints.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5-7 years of experience in technical support, with a strong focus on software applications.
- Proven experience in a lead or supervisory role within a technical support environment.
- Deep understanding of operating systems (Windows, Linux, macOS), networking concepts, and common software architectures.
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk) and remote support tools.
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
- Ability to work effectively in a hybrid work model, balancing in-office collaboration with remote flexibility.
- Certifications in relevant technologies (e.g., CompTIA, Microsoft Certified) are advantageous.
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                    Remote Technical Support Specialist
Posted 11 days ago
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Job Description
Key responsibilities include:
- Providing timely and accurate technical support to customers via phone, email, and chat channels.
- Diagnosing and troubleshooting hardware, software, and network-related problems.
- Guiding users through step-by-step solutions for technical issues.
- Escalating complex issues to higher-level support teams when necessary, providing detailed documentation.
- Maintaining a comprehensive knowledge base of common issues and their resolutions.
- Documenting all customer interactions, issues, and resolutions in a CRM system.
- Identifying trends in customer issues and providing feedback to the product development team for continuous improvement.
- Educating customers on product features and best practices to enhance their user experience.
- Adhering to service level agreements (SLAs) to ensure timely issue resolution.
- Proactively seeking solutions to emerging technical challenges.
- Contributing to the development of support documentation and FAQs.
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                    Remote Technical Support Specialist
Posted 16 days ago
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Job Description
Responsibilities:
- Provide Tier 1 technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software and hardware-related issues for end-users.
- Guide customers through step-by-step solutions to technical problems.
- Install, configure, and update software applications as needed.
- Diagnose and repair common operating system and network connectivity issues.
- Escalate complex technical issues to Tier 2 or Tier 3 support teams with detailed information.
- Document all support interactions, solutions, and customer feedback in a ticketing system.
- Create and maintain knowledge base articles and FAQs for common user queries.
- Assist in user training sessions on software functionalities and best practices.
- Identify recurring issues and provide feedback to the product development team for product improvement.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product updates, new features, and technical advancements.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2-3 years of experience in technical support, helpdesk, or customer service roles.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with network protocols and troubleshooting common connectivity issues.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Self-motivated with a strong desire to learn and grow in a technical field.
- Experience supporting SaaS products is a plus.
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