290 IT Support jobs in Coimbatore

We are hiring L1 Support Engineers who can join us at the earliest. Strong communication skills are essential, and we are not considering candidates for US support roles.

Role Details:

• Experience: 3+ years, with at least 2 years in relevant domains (UEM/MDM)
• Notice Period: Immediate to 30 days (up to 45 days if currently serving)
• Work Mode: On-site (5 days a week)
• Shift Timing: Rotational shifts between 6 AM IST – 8 PM IST
• Domain Expertise: Unified Endpoint Management (UEM), Mobile Device Management (MDM), System Center Configuration Manager (SCCM) – mandatory
• Education: BE/B.Tech only
• Salary: ₹8 LPA (up to ₹10 LPA for highly qualified candidates)

Job Overview: (Sr.Endpoint System Engineer)

As a Endpoint System Engineer (3-5 Years), you will play a crucial role in ensuring client

satisfaction by providing timely and effective technical assistance.

Do you thrive on solving puzzles and empowering others? Are you passionate about technology

and eager to make a real impact? If so, has the perfect opportunity for you!

We're seeking a highly motivated and customer-centric Sr Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you'll be instrumental in ensuring our clients get the most out of s cutting-edge Unified Endpoint Management (UEM) solution. You'll be more than just a technical support agent – you'll be a trusted advisor, a problem solver, and a champion for our customers.

Responsibilities:

• The ideal candidate will have hands-on experience with Mobile Device

Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch

Management solutions.

• You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals. This involves asking insightful questions and actively listening to their responses.

• Handle incoming technical quires, via calls, emails, and chat messages from the Customers, experiencing technical issues. This might involve recommending specific configurations, integrations, or workflows that will best serve the client.

• Diagnose and troubleshoot technical issues related to our product. You’ll work closely

with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.

• You’ll need a strong understanding of MDM, RMM, and Patch Management tools, based

on customer needs and business goals. You'll need a strong understanding of features, its architecture, and its integration capabilities. You should be able to answer technical questions confidently and address any concerns the client may have and provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.

• Escalate complex technical issues to the appropriate internal teams for resolution.

• Stay up to date with the latest features and updates of our unified endpoint management

product. You'll need to stay updated on the competitive landscape, understanding the

trends, changes in cybersecurity industry, and be the evangelists of UEM products, get

an in-depth knowledge on UEM product lines.

• Provide product training to clients and internal teams as needed. Document and track

support issues to maintain a comprehensive knowledge base.

• Communicate effectively with customers, keeping them informed of the status of their

tech requests. You are often the first point of contact for potential customers, and your

professionalism and expertise can significantly influence their perception

• Ensure a high level of customer satisfaction through professional and courteous

communication. You're on the front lines, interacting directly with potential clients. This

gives you valuable insights into market trends, customer needs, and areas where

can improve. You should actively collect this feedback and share it with the

product development team.

Required Skills and Qualifications:

• Experience with deploying, configuring, and supporting MDM solutions such as

Microsoft Intune, Or Workspaceone or. AirWatch, or JAMF.

 Excellent communication skills: You can clearly and concisely explain technical

concepts to both technical and non-technical audiences and · effective

communication with interpersonal skills.

• 3+ years of experience in the cybersecurity domain, with a focus on MDM (Mobile

Device Management), RMM (Remote Monitoring and Management), or Patch

Management tools.

• Strong understanding of security frameworks and protocols for device management,

remote monitoring, and patching.

• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or

NinjaRMM.

• Basic understanding of network security, endpoint protection, and IT infrastructure.

• Strong organizational skills: You can manage multiple tasks and prioritize effectively in a

fast-paced environment. Your approach challenges with enthusiasm and a can-do spirit

and the ability to work independently and collaboratively in a fast-paced environment.

• A team player mentality: You thrive in a collaborative environment and are willing to go

the extra mile to support your colleagues.

• BE or B-Tech or MCA

Desired Skills: (Good to have)

• Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or any other relevant cybersecurity certifications.

• Experience in network security and endpoint management.

• Knowledge of cloud security concepts and technologies

Job Role Endpoint System Engineer

Experience

3+ Years with minimum 1.5 to 2 yrs of relevant experience

Mode Of work Office (5 Days)

Shift Time

IND Time Zone (5AM-9PM – Rotation Shift)

• Provide timely and effective technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Guide users through step-by-step solutions for technical problems.
• Escalate complex issues to higher-level support teams when necessary, providing detailed information for resolution.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the helpdesk system.
• Maintain a knowledge base of common issues and solutions, contributing to its expansion and accuracy.
• Educate users on basic technical best practices and product usage.
• Identify trends in customer issues and provide feedback to product development and engineering teams.
• Ensure customer satisfaction by providing professional, courteous, and efficient support.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Assist with user account management, password resets, and software installations.
• Stay updated on company products, services, and new technologies.

• High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
• Minimum of 2 years of experience in a technical support or helpdesk role.
• Proficiency in troubleshooting common operating system issues (Windows, macOS).
• Familiarity with hardware and software installation, configuration, and troubleshooting.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with helpdesk software (e.g., Zendesk, ServiceNow) is desirable.

• Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve complex software and hardware problems, providing clear and concise solutions.
• Guide users through product features, functionality, and best practices.
• Escalate unresolved issues to senior technical staff or development teams when necessary.
• Document all support interactions, solutions, and recurring issues in the knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Assist in the creation and maintenance of technical documentation, FAQs, and user guides.
• Collaborate with cross-functional teams, including product management and engineering, to enhance customer satisfaction.
• Manage individual support queues and ensure all service level agreements (SLAs) are met.
• Contribute to a positive and collaborative team environment.

• Proven experience in a technical support or helpdesk role, preferably supporting software applications.
• Strong understanding of operating systems (Windows, macOS, Linux) and network fundamentals.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to work effectively both independently and as part of a team.
• Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A patient and customer-centric approach to resolving issues.

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical assistance.
• Diagnose and troubleshoot complex hardware and software issues, identifying root causes.
• Guide customers through step-by-step solutions for technical problems.
• Document all technical issues, resolutions, and customer interactions in the support ticketing system.
• Escalate unresolved issues to higher-level support or development teams when necessary.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Proactively identify trends in customer issues and provide feedback to product and development teams.
• Assist in the testing of new software releases and product updates.
• Provide training and support to junior technical support staff.
• Ensure customer satisfaction by delivering high-quality support and maintaining professional communication.
• Stay up-to-date with product knowledge and industry best practices.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 3-4 years of experience in a technical support or helpdesk role.
• Proficiency in troubleshooting operating systems (Windows, macOS, Linux) and common software applications.
• Experience with hardware diagnostics and repair.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving, analytical, and debugging skills.
• Exceptional verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with support ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently and manage time effectively in a remote environment.

• Lead, mentor, and manage a team of remote technical support specialists, fostering a collaborative and high-performance environment.
• Oversee the daily operations of the customer support helpdesk, ensuring efficient ticket resolution and adherence to service level agreements (SLAs).
• Provide advanced technical support and troubleshoot complex hardware, software, and network issues for customers and internal users.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring technical issues and escalate them to appropriate departments for resolution, while tracking progress.
• Implement and refine support processes and workflows to enhance efficiency and customer experience.
• Monitor support metrics and KPIs, analyzing trends to identify areas for improvement and implement corrective actions.
• Train new support team members on technical procedures, product knowledge, and customer service best practices.
• Manage support tools and technologies, ensuring they are up-to-date and effectively utilized.
• Act as a point of escalation for challenging customer issues, ensuring their swift and satisfactory resolution.
• Contribute to product development by providing feedback based on customer issues and trends.
• Ensure adherence to company policies and security protocols within the support function.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 3-5 years of experience in technical support or helpdesk environments, with at least 1-2 years in a leadership or supervisory role.
• Proven expertise in troubleshooting a wide range of technical issues across operating systems, software applications, and hardware.
• Strong understanding of networking concepts, protocols, and troubleshooting.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk).
• Excellent analytical and problem-solving skills, with a methodical approach to diagnostics.
• Outstanding communication, interpersonal, and customer service skills.
• Ability to effectively lead and motivate a remote team.
• Proficiency in documenting technical information clearly and concisely.
• Experience working in a fully remote, collaborative environment.