119 IT Support jobs in Coimbatore
Support Lead – Support (WMS)
Posted today
Job Viewed
Job Description
Scope:
Deliver flawless application support to BY customers by resolving complex solution issues
• Drive, as a lead SME, resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders.
• Implement “Advanced Quality Prevention” plans to improve solution and service reliability
• Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
• Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service
• Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
• Act as a Senior solution SME providing mentorship to Support Engineers, delivering product/technical trainings and supporting in improving capability and delivery quality of the team.
• Adopt AI into day-to-day operations
Our current technical environment:
i. Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
- Code debugging
- Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
- Troubleshooting Mobile application issues
ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
- to monitor application health and to investigate application issues.
- to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues
Work Schedule: Rotational Shifts
• This role involves rotational shifts, including night shifts, to provide 24/7 application support.
• Flexibility to work weekends and public holidays as per shift schedule.
• Ability to handle responsibilities independently during off-hours.
What you’ll do:
- Delivers excellent customer experience by
- driving resolution of customer issues of high complexity and criticality including non-functional / performance related issues.
- provides direction and inputs for Root Cause analysis and proposes prevention ideas.
- guides/assists team members to resolve medium complexity issues.
- Proactively implements “Advanced Quality Prevention” quality plans including but not limited to
- regular and proactive solution health monitoring process, tools and procedures
- validation frameworks post application patching, upgrades and maintenance
- Guides the team to plan and implement “early detection and resolution” as well as “outflow and recurrence prevention” quality strategies
- Drives/leads resolution of escalated and complex issues in collaboration with multiple BY and customer stakeholders.
- Keeps a track of adoption and consumption numbers and analyzing the trends and providing inputs for improvement.
- Owns solution for customers.
- Positively and proactively collaborates with TAM to drive CSM to support plans to improve SAAS consumption, adoption, and business value
- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness
- Monitor and correct solution performance, stability, and sizing during customer roll-out phase
- Early engagement in customer implementation projects including agile/multi-sprint projects
- to provide inputs during project phases to improve scalability, reliability, operability, and profitability of solution
- to gain very good understanding of customer business process, solution, and architecture
- to ensure seamless delivery continuum into Operate through phased go-lives.
- demonstrate high competency in end to end solution architecture, performance engineering and relevant SaaS tools and technologies OR business processes and industry domain
- act as Senior Subject Matter Expert providing mentorship to Support Engineers, delivers product/technical trainings and as JIRA Gatekeeper to review and prevent inflow of WAD JIRA to PD.
What we are looking for:
• Bachelor’s degree (STEM preferred) and minimum 6 to 9 years of experience in Customer Support or Product Support
• Strong Supply Chain domain experience
• Warehouse Management System Knowledge Preferable
• Possess Strong Techno-Functional Expertise
• Tech Savvy able to adapt to any technology faster
• Experience of managing ERP products is preferred
• Provide technical and solution leadership during Critical/Major issues.
• ITIL Certification
• Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability
• Experience with API management platforms & providing / consuming RESTful APIs
• Experience with varied tools such as AppD & Splunk
• Experience handling a team is a plus
-Behavioral:
• Demonstrates leadership capabilities required to lead customer-facing investigations of complex and escalated solution issues.
• Demonstrates enhanced Customer communication & situation management skills.
• Demonstrates balance between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
• Possesses strong sense of urgency from both Customer and company perspective, defines priorities.
• Global representatives for key initiatives and projects
• Inspires others by demonstrating service mindset through consistently displaying customer centricity and ownership.
• Proactively seeks 360-degree performance feedback. Works on self-development opportunities to achieve a holistic personal and professional development, continuously improves mentoring skills to help others.
• Consistently keeps himself/herself up to date with learning opportunities to self-develop his/her career path.
• Ability to lead or Guide a small team to achieve customer/business objectives.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Technical Support Specialist
Posted 7 days ago
Job Viewed
Job Description
About Us:
Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.
About the role:
The Technical Support Specialist is responsible for providing technical assistance to customers,
installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of
company products, services, partner integrations, client business practices and possess
effective communication skills with a genuine desire to understand the client’s technical needs
and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,
employ agile thinking to solve problems and provide meaningful insights into the daily technical
issues of our clients.
Responsibilities:
● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.
● Overtakes call center communications when intervention to solve a problem escalated issues
● Submit Salesforce cases to escalate issues that require external escalations
● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
● Provide a high level of actionable insight and data analysis to provide value for our customers.
● Partners with TSM 2 to identify and solve higher level issues
● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.
● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.
● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).
●Ensures compliance with Rently best practices while following established policies and procedures
Consistently meets OKRs and KPIs as communicated by your manager.
Required Skillsets:
● Previous experience in a client-facing or account management role
● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.
● Strong analytical and problem-solving skills.
● Proven ability to work in a fast paced, team centered work environment
● Partners with TSS 2 to identify and solve higher level issues
● Technical aptitude and ability to identify alternative solutions to customer issues.
● Ability to handle multiple, critical, high priority issues with a sense of urgency .
● Proficiency with Google Suite Products.
● Excellent communication– verbal, written, interpersonal with strong active listening skills.
● Detail-oriented and dependable, with a positive and inquisitive attitude.
● Ability to multitask, prioritize, and collaborate
● Exhibit a high degree of self-motivation, drive and a proactive nature.
Hours:
- Operating in US hours
- Be ready to work on night shifts and during weekends based on the work schedule
Professional Commitment:
Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.
About the role:
The Technical Support Specialist is responsible for providing technical assistance to customers,
installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of
company products, services, partner integrations, client business practices and possess
effective communication skills with a genuine desire to understand the client’s technical needs
and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,
employ agile thinking to solve problems and provide meaningful insights into the daily technical
issues of our clients.
Responsibilities:
● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.
● Overtakes call center communications when intervention to solve a problem escalated issues
● Submit Salesforce cases to escalate issues that require external escalations
● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
● Provide a high level of actionable insight and data analysis to provide value for our customers.
● Partners with TSM 2 to identify and solve higher level issues
● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.
● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.
● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).
●Ensures compliance with Rently best practices while following established policies and procedures
Consistently meets OKRs and KPIs as communicated by your manager.
Required Skillsets:
● Previous experience in a client-facing or account management role
● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.
● Strong analytical and problem-solving skills.
● Proven ability to work in a fast paced, team centered work environment
● Partners with TSS 2 to identify and solve higher level issues
● Technical aptitude and ability to identify alternative solutions to customer issues.
● Ability to handle multiple, critical, high priority issues with a sense of urgency .
● Proficiency with Google Suite Products.
● Excellent communication– verbal, written, interpersonal with strong active listening skills.
● Detail-oriented and dependable, with a positive and inquisitive attitude.
● Ability to multitask, prioritize, and collaborate
● Exhibit a high degree of self-motivation, drive and a proactive nature.
Hours:
Operating in US hours
Be ready to work on night shifts and during weekends based on the work schedule
Professional Commitment:
Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Job Title: Junior Engineer, Technical Support, tier 2
NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.
Key responsibilities:
Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you
- Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
- Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
- Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
- Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
- Maintain updates flowing to customers regarding incident resolution efforts at all times.
- NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.
Requirements:
- Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
- Must have 1 year of experience testing and maintaining software products.
- Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
- Experience in providing technical support to Global clients.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Hands-on experience with Windows/Linux OS environments.
- Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
Required Skills and traits:
- Experience providing technical support to Global clients
- Excellent problem solving and communication skills.
- NIKSUN encourages teamwork, collaboration, and knowledge sharing.
- Mentor other team members and push the team for success.
Professional Requirements:
- Bachelor’s Degree in computer science or equivalent software engineering discipline.
Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
Technical Support Specialist
Posted today
Job Viewed
Job Description
About Us:
Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.
About the role:
The Technical Support Specialist is responsible for providing technical assistance to customers,
installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of
company products, services, partner integrations, client business practices and possess
effective communication skills with a genuine desire to understand the client’s technical needs
and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,
employ agile thinking to solve problems and provide meaningful insights into the daily technical
issues of our clients.
Responsibilities:
● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.
● Overtakes call center communications when intervention to solve a problem escalated issues
● Submit Salesforce cases to escalate issues that require external escalations
● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
● Provide a high level of actionable insight and data analysis to provide value for our customers.
● Partners with TSM 2 to identify and solve higher level issues
● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.
● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.
● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).
●Ensures compliance with Rently best practices while following established policies and procedures
Consistently meets OKRs and KPIs as communicated by your manager.
Required Skillsets:
● Previous experience in a client-facing or account management role
● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.
● Strong analytical and problem-solving skills.
● Proven ability to work in a fast paced, team centered work environment
● Partners with TSS 2 to identify and solve higher level issues
● Technical aptitude and ability to identify alternative solutions to customer issues.
● Ability to handle multiple, critical, high priority issues with a sense of urgency .
● Proficiency with Google Suite Products.
● Excellent communication– verbal, written, interpersonal with strong active listening skills.
● Detail-oriented and dependable, with a positive and inquisitive attitude.
● Ability to multitask, prioritize, and collaborate
● Exhibit a high degree of self-motivation, drive and a proactive nature.
Hours:
- Operating in US hours
- Be ready to work on night shifts and during weekends based on the work schedule
Professional Commitment:
Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.
Technical support manager
Posted today
Job Viewed
Job Description
Responsibilities
- Responsible for organizing contract technical evaluation, review and formulating contract technical negotiation plan.
- Responsible for the communication and coordination of technical issues in contract implementation, etc.
- Responsible for assisting sales to complete technical communication and product promotion.
- Responsible for customer technical consultation and Q&A.
- Cooperate with GCS team to fix customer complaints.
- Collect and analyze local market demand and propose local product strategies for the company.
Minor responsibilities
- Complete work as assigned by supervisor.
- Collect, analyse and feedback customer requirement.
Qualifications
- Bachelor’s degree or above, English speaking, able to adapt to frequent travel, 5 years or above working experience in PV industry is preferred, with technical process or quality work experience in PV module / cell factory is preferred.
- PV expert on PV industry, familiar with product certificates and related IEC/UL standard.
- Possess a strong sense of responsibility and the ability to work effectively with others to achieve goals and requirements.
- Possess strong communication and verbal skills in English. Familiar with local Customs and Traditions.
- Have passports of India.
Director Technical Support
Posted today
Job Viewed
Job Description
Designation : Director of global technical support
Location : Remote - India
Shift : EMEA / US Shift ( Rotational )
Experience : 12 + years , Relevant to leadership - 5 years
about product operations
The Product Operations team plays a pivotal role in driving success by providing comprehensive business insights, expert translations, precise technical writing, and impactful training solutions. We bridge the gap between complex technical information and actionable strategies, ensuring seamless communication across global teams. By delivering data-driven insights, translating technical content into accessible formats, and equipping teams with the knowledge they need, we empower our organization to operate efficiently and effectively in a dynamic, global environment
purpose of the job
The Global Technical Support team mission is to uphold high quality participant and customer experience of Randstad RiseSmart products and services. We aim to deliver timely, accurate, and professional technical support to all Randstad RiseSmart customers. We collaborate cross-functionally to document and communicate issues so we can improve and measure the continued success of our products.
● Lead global technical support teams, ensuring exceptional customer experiences
● Partner with product, engineering, and senior leadership to align support strategies with business goals
● Drive process improvements and scalable solutions to enhance efficiency
● Proactively identify and resolve technical challenges, implementing enterprise-wide enhancements
● Establish and monitor KPIs to measure and improve team performance
● Balance immediate operational needs with long-term growth and innovation
● strategic leadership and management of a function
● setting and managing budget
● responsible for achieving the goals through effective management of the team
Global Technical Support Metrics
● Agent and Customer Satisfaction (CSAT) Scores
● Cross-Department Communication Improvement Plan (Tier1&2 Support, Product Management and Product Advisory, & Tier-3/Dev team)
● Monthly & Quarterly Monitoring & Support for Ticket Volume, Error, Tag & Release Metrics
● Improve and maintain resolution time (Mean Time to Resolution, MTTR)
● Monitor & Track Agent productivity (ticket/issue counts, resolution rates, and SLA adherence
● Employee Engagement & Retention
● Cost Efficiency & Operational Improvements
● Knowledge Base Usage & Effectiveness
key stakeholders
● Global Operations, Sales, and Enterprise Teams - including but limited to Product Managerment; Engineering; Engagement/Operations; Accounting and Global IT
● All external customers and clients who are impacted with RandstadRiseSmart contracts
job requirements education, experience & knowledge
● University/Post Graduate degree or equivalent professional & intellectual ability
● excellent Microsoft Office/google for business applications skills
● wide and deep experience providing expert competence
● significant professional experience
● experience in managing and motivating teams
● solid experience of people management and leadership in a results-driven environment
● experience of planning and managing resources to deliver predetermined objectives
● experience of interpreting strategy and policy in order to set and deliver objectives within medium to long time frames
● experience working in a complex matrix, across multiple geographies
● proven experience of developing relationships working at a strategic and operational level
● The ideal candidate is an experienced, results-driven leader with a deep understanding of global technical support operations. Strong coaching, mentoring, and collaboration skills are essential to navigate challenges and ensure customer satisfaction.
The role requires flexibility across multiple global time zones to support diverse teams.
● Leadership & Experience: 5+ years leading global technical support teams, driving large-scale initiatives, and aligning operations with business goals; excellent people management skills
● University/Post Graduate degree or equivalent professional & intellectual ability
● excellent Microsoft Office/google for business applications skills
● proven experience of developing relationships working at a strategic and operational level
● Customer & Stakeholder Focus: 3+ years in technical support leadership, ensuring customer success, meeting SLAs, and delivering high-quality service.
● Technical & Industry Knowledge: Proficiency in Zendesk, ServiceNow, and Jira; passion for innovation and process evolution to stay ahead of industry trends.
● Global & Remote Operations: Ability to manage complex, distributed teams across global time zones
● Problem-Solving & Strategy: fostering collaboration while ensuring service excellence; Strong analytical mindset, ability to interpret strategy and policy to align with business objectives; Proactively help remove roadblocks; implement process improvements, and drive continuous growth in Support while keeping up team moral and motivation
● Communication & Adaptability: Exceptional verbal/written skills, ability to simplify technical concepts for stakeholders, and flexibility to multitask in a fast-paced environment, including flexibility with full-time schedule, including shift assignments on weekends and evenings to support global time zones
competencies
Randstad Enterprise Key competencies - focuses on assessing, measuring and improving performance - shows drive and determination to meet short- and long-term goals - calculates return on investment - customer focused - uses comprehensive knowledge and skills to act independently while guiding and training others to take action to increase quality - acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training others
Job specific competencies - builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives - specifically creates positive team culture and inspires commitment - thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights - acts independently using comprehensive knowledge and/or skills to conduct research and analyse data while guiding and training others on how to develop a comprehensive understanding of e.g. customer and market conditions
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Support Specialist
Posted today
Job Viewed
Job Description
We are currently hiring skilled Mathematics Subject Matter Experts (SMEs) for an exciting project focused on developing high-quality, interactive assessment items aligned with the US curriculum for Grades 3 to 8.
Project Overview
Type of Work:
Authoring AI-generated and SME-created questions, including Number Lines, Coordinate Graphs, and Shading-based items.
Platform:
Learnosity – utilizing pre-set templates (e.g., drag-and-drop, graphing tools, overlays).
Tags Required:
Alignment to standards and accessible alt text.
Quality Expectations:
Adherence to formatting, interactivity, and cognitive rigor (Bloom’s/DOK levels).
Timeline:
Project is expected to conclude by July 2025.
Expected Daily Output:
Approximately 100 questions per day.(10 USMOs)
Incentive:
If 90% of your submissions are approved without requiring rework, you will receive a 25% incentive on top of the base payout.
Training Resource:
Click here to access the training video
Candidate Requirements
Strong understanding of the US Math curriculum (Grades 3–8)
Minimum 2–3 years of experience in US curriculum-based content development
Prior experience in assessment item creation
Familiarity with digital authoring tools (preferred)
Immediate availability to start the project
Next Step: Proof of Concept (POC) Submission
To qualify, candidates must complete a POC task consisting of 1 USMO (approx. 10 questions) within a 1-day turnaround time.
Upon receiving your confirmation and updated resume, we will share access credentials along with detailed training material.
If you are interested and available, please reply to this email with your updated resume at your earliest convenience.
Note: Only candidates with at least 2–3 years of experience in the US curriculum will be considered.
For any questions or clarifications, feel free to reach out.
We look forward to hearing from you soon.