87 IT Support jobs in Cuttack

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

• Providing first-level and second-level technical support to clients via remote channels.
• Diagnosing and resolving hardware, software, and network issues for users.
• Guiding customers through step-by-step solutions for technical problems.
• Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalating unresolved issues to appropriate internal teams or external vendors.
• Installing, configuring, and troubleshooting software applications and operating systems.
• Assisting with the setup and maintenance of user accounts and system access.
• Contributing to the development and maintenance of technical documentation and knowledge base articles.
• Identifying recurring technical issues and recommending solutions or improvements.
• Providing training and guidance to users on technical best practices.

• Provide advanced technical support and troubleshooting for complex software issues via phone, email, and ticketing systems.
• Diagnose, research, and resolve technical problems related to the client's software products.
• Escalate unresolved issues to engineering or product development teams with detailed problem descriptions.
• Document all technical issues, solutions, and troubleshooting steps in the knowledge base.
• Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting manuals.
• Conduct remote training sessions for clients on software usage and best practices.
• Mentor and guide junior support engineers, sharing technical expertise and best practices.
• Collaborate with engineering teams to identify and address product bugs and performance issues.
• Contribute to product improvement by providing feedback from customer interactions.
• Manage client relationships, ensuring timely and effective resolution of their technical challenges.
• Stay up-to-date with product releases, updates, and industry technologies.
• Participate in on-call rotation for critical support issues.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4-6 years of experience in technical support or a similar client-facing technical role.
• Proven expertise in troubleshooting and resolving complex software and system issues.
• Strong understanding of operating systems (Windows, Linux), networking concepts, and databases.
• Proficiency with ticketing systems (e.g., Jira Service Management, ServiceNow) and CRM software.
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Ability to work independently and as part of a collaborative team.
• Strong customer-service orientation and a passion for helping clients succeed.
• Experience in enterprise software support is highly desirable.
• Familiarity with scripting languages (e.g., Python, PowerShell) is a plus.

We are looking for a highly skilled Senior Technical Support Engineer who can serve as the go-to expert for complex technical issues, customer escalations, and critical problem resolution. You’ll be working closely with engineering, product, and customer success teams to ensure seamless troubleshooting, superior client experience, and operational excellence.

Key Responsibilities

• Act as the highest point of escalation for complex technical issues across customers and internal teams.
• Diagnose, troubleshoot, and resolve product, infrastructure, and integration-related problems with precision.
• Collaborate with engineering and product teams to identify root causes, drive fixes, and recommend product improvements.
• Create and maintain detailed documentation, knowledge base articles, and best practices to reduce future incidents.
• Mentor and guide junior support engineers, fostering technical depth and problem-solving excellence within the team.
• Drive incident management processes for critical outages, ensuring timely resolution and clear communication with stakeholders.
• Partner with customers to understand their environments, provide proactive guidance, and deliver outstanding technical support.
• Contribute to continuous improvement initiatives by analyzing recurring issues and proposing preventive measures.

Required Skills & Qualifications

• Bachelor’s/Master’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in technical support, system administration, or related technical roles.
• Strong expertise in troubleshooting across Linux/Windows environments , databases (SQL/NoSQL) , and networking protocols .
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) is a plus.
• Proficiency in scripting (Python, Bash, or PowerShell) to automate routine support tasks.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple escalations simultaneously in a fast-paced environment.
• Customer-first mindset with a track record of building trust and strong technical relationships.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

• Provide remote agronomic advice and support to farmers via phone, email, and video conferencing.
• Analyze soil reports, weather data, and crop performance data to provide tailored recommendations.
• Educate farmers on best practices for crop cultivation, irrigation, fertilization, and pest management.
• Advise on the selection of appropriate crop varieties and seed treatments.
• Promote the adoption of sustainable and organic farming techniques.
• Monitor crop health trends and provide early warnings for potential issues.
• Develop customized crop management plans based on regional conditions and crop types.
• Collaborate with the client's R&D team to provide field-level insights and feedback.
• Contribute to the development of educational materials and online resources for farmers.
• Maintain accurate records of farmer interactions and consultations.
• Stay updated on the latest agricultural technologies, research, and market trends.
• Participate in online workshops and webinars for farmer engagement.
• Troubleshoot common agricultural challenges faced by farmers.
• Assist in the evaluation of new agricultural products and solutions.

• Master's degree or Ph.D. in Agronomy, Soil Science, Plant Science, or a related agricultural field.
• Minimum of 4 years of experience in agronomy, with practical experience in crop management and soil health.
• Strong understanding of plant physiology, soil science, and crop protection.
• Excellent knowledge of sustainable agriculture practices and integrated pest management (IPM).
• Proficiency in using agricultural software and data analysis tools.
• Exceptional communication, interpersonal, and advisory skills.
• Ability to explain complex technical information clearly and concisely to farmers.
• Experience with remote communication tools and platforms.
• Familiarity with Indian agricultural practices and challenges is highly desirable.
• Ability to work independently and manage a diverse caseload of farmer inquiries.
• A passion for agriculture and a commitment to supporting farmer success.

• Respond to customer inquiries and provide assistance via phone, email, and chat.
• Troubleshoot customer issues and provide effective solutions or guidance.
• Maintain a high level of customer satisfaction through professional and courteous interactions.
• Accurately document customer interactions and issue resolutions in the CRM system.
• Educate customers on product features, services, and policies.
• Escalate unresolved issues to appropriate departments or senior staff.
• Identify opportunities to improve customer service processes and procedures.
• Meet individual and team performance targets for customer satisfaction and resolution times.
• Build rapport with customers and foster positive relationships.
• Handle customer complaints and resolve them in a timely and satisfactory manner.

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Proven experience in customer service, technical support, or a similar role.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Proficiency in computer applications and ability to learn new software.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively.
• Problem-solving skills and the ability to think on your feet.
• Ability to work collaboratively in a team environment.