What Jobs are available for IT Support in Cuttack?
Showing 152 IT Support jobs in Cuttack
Customer Support Team Lead - Technical Support
751001 Bhubaneswar, Orissa
₹750000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is a rapidly growing SaaS company seeking a dedicated and experienced Customer Support Team Lead to manage their fully remote technical support operations, serving clients nationwide from a hub in Bhubaneswar, Odisha, IN (remote). This critical role will oversee a team of customer support specialists, ensuring the delivery of exceptional technical assistance and timely resolution of customer issues. The ideal candidate will possess strong leadership skills, a deep understanding of customer support best practices, and extensive experience in troubleshooting complex technical problems within a software environment.
As a remote Team Lead, you will be responsible for motivating and guiding your team to meet and exceed key performance indicators, including response times, resolution rates, and customer satisfaction scores. Your duties will include coaching and training team members, managing escalations, analyzing support trends to identify areas for improvement, and collaborating with product and engineering teams to resolve recurring issues. You will foster a positive and productive remote work culture, ensuring seamless communication and support delivery. This is an outstanding opportunity to contribute to customer success and drive operational excellence in a dynamic, remote-first organization.
Key Responsibilities:
As a remote Team Lead, you will be responsible for motivating and guiding your team to meet and exceed key performance indicators, including response times, resolution rates, and customer satisfaction scores. Your duties will include coaching and training team members, managing escalations, analyzing support trends to identify areas for improvement, and collaborating with product and engineering teams to resolve recurring issues. You will foster a positive and productive remote work culture, ensuring seamless communication and support delivery. This is an outstanding opportunity to contribute to customer success and drive operational excellence in a dynamic, remote-first organization.
Key Responsibilities:
- Lead, mentor, and manage a remote team of customer support specialists.
- Ensure the team provides timely, accurate, and effective technical support to customers via various channels (phone, email, chat).
- Monitor team performance and key metrics (e.g., FCR, CSAT, AHT), providing regular feedback and coaching.
- Handle customer escalations and complex technical issues, ensuring swift and satisfactory resolution.
- Develop and implement strategies to improve customer support processes and efficiency.
- Collaborate with product management and engineering teams to relay customer feedback and identify product improvements.
- Create and maintain support documentation, knowledge base articles, and training materials.
- Onboard and train new support team members.
- Foster a positive and high-performing remote team environment.
- Analyze support data to identify trends, common issues, and opportunities for proactive problem-solving.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4-6 years of experience in customer support or technical support, with at least 2 years in a team lead or supervisory role.
- Proven experience managing remote teams and fostering a collaborative virtual environment.
- Strong technical aptitude and ability to quickly understand and troubleshoot software applications.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud, Freshdesk).
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in the SaaS industry is highly preferred.
- Demonstrated ability to train and develop team members.
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0
Technical Support Lead
751001 Bhubaneswar, Orissa
₹60000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our rapidly growing technology firm is seeking a highly motivated and experienced Technical Support Lead to manage our remote customer support operations. This role is crucial for ensuring exceptional technical assistance to our diverse client base, operating from a fully remote setup. You will be the primary point of contact for escalated technical issues, providing prompt and effective solutions. Your responsibilities will include leading a team of remote technical support specialists, developing and implementing support strategies, and ensuring adherence to service level agreements (SLAs). You will also be responsible for creating and maintaining a comprehensive knowledge base, troubleshooting complex software and hardware problems, and identifying recurring issues to provide feedback for product improvement. This position requires a strong understanding of IT systems, network infrastructure, and various software applications. The ideal candidate will possess excellent problem-solving abilities, exceptional communication skills, and a passion for delivering outstanding customer service. Leadership experience and the ability to motivate and guide a remote team are essential. You will be instrumental in shaping the customer support experience, ensuring client satisfaction and loyalty. This is a unique opportunity to work in a flexible, remote-first environment while making a significant impact on our company's success. We are committed to fostering a collaborative and supportive remote culture, where every team member feels valued and empowered to contribute their best work. Your dedication to resolving technical challenges will directly contribute to our company's growth and reputation for reliability and excellence in Bhubaneswar, Odisha, IN , and globally.
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1
Technical Support Lead
751001 Bhubaneswar, Orissa
₹600000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Technical Support Lead to manage their customer service operations. This is a fully remote position, allowing you to provide critical assistance to users from anywhere. You will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer inquiries and technical issues. The ideal candidate possesses strong leadership skills, deep technical knowledge, and a passion for delivering exceptional customer experiences. You will play a vital role in maintaining customer satisfaction and driving continuous improvement in our support processes.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of technical support representatives, fostering a high-performance and customer-centric environment.
- Oversee the daily operations of the technical support function, ensuring prompt and accurate responses to customer inquiries via phone, email, and chat.
- Develop and implement support strategies and processes to enhance customer satisfaction and efficiency.
- Train new support team members on product knowledge, troubleshooting techniques, and customer service best practices.
- Monitor support ticket queues, prioritize issues, and ensure all customer requests are addressed within established service level agreements (SLAs).
- Act as a point of escalation for complex technical issues, providing advanced troubleshooting and resolution.
- Identify recurring technical problems and collaborate with product development and engineering teams to implement permanent solutions.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Analyze support metrics and generate reports on team performance, customer feedback, and key trends.
- Contribute to the continuous improvement of support tools and technologies.
- Ensure adherence to company policies and procedures.
- Champion customer advocacy within the organization.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
- Proven ability to lead and motivate a remote team.
- In-depth knowledge of troubleshooting hardware, software, and network issues.
- Familiarity with CRM systems (e.g., Zendesk, Salesforce Service Cloud) and ticketing platforms.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional under pressure.
- Experience in creating and managing knowledge bases.
- Familiarity with remote support tools and best practices.
- A passion for technology and customer service excellence.
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2
Technical Support Specialist
751001 Bhubaneswar, Orissa
₹350000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their dedicated support team. This is a fully remote position, allowing you to provide essential technical assistance from the comfort of your home. The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of technical issues for users, ensuring minimal disruption to their workflow. Your primary duties will include answering support requests via phone, email, and chat; troubleshooting hardware, software, and network problems; and guiding users through step-by-step solutions. You will maintain a detailed record of support interactions and resolutions within our ticketing system, ensuring accurate documentation and follow-up. The ideal candidate possesses strong analytical and problem-solving skills, a patient and empathetic demeanor, and excellent communication abilities. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with remote support tools and a commitment to providing exceptional customer service are paramount. You will play a crucial role in maintaining user satisfaction and contributing to the smooth operation of our client's technology infrastructure. We are looking for an individual who is eager to learn, adapt to new technologies, and work collaboratively with team members in a virtual environment. The ability to prioritize and manage multiple support tickets simultaneously is key. This is an excellent opportunity for a technically skilled individual passionate about helping others and eager to grow their career in a remote-first setting. You will be part of a supportive team environment where your contributions are valued.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and provide clear, concise instructions.
- Escalate complex issues to senior support engineers or relevant teams.
- Document all support interactions and resolutions in the ticketing system.
- Maintain knowledge base articles and FAQs to assist users.
- Assist with user account management and access control.
- Identify recurring technical problems and suggest preventive measures.
- Ensure timely and efficient resolution of all support requests.
- Contribute to a positive user experience and customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 1-3 years of experience in technical support or a similar role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is preferred.
- Excellent verbal and written communication skills.
- Strong customer service orientation and a patient, empathetic approach.
- Ability to work independently and manage time effectively in a remote environment.
- Eagerness to learn and adapt to new technologies.
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3
Lead Technical Support Engineer
751001 Bhubaneswar, Orissa
₹750000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Technical Support Engineer to join their rapidly growing, remote-first technical support team. This role is pivotal in providing advanced technical assistance to clients, troubleshooting complex issues, and mentoring junior support staff. You will be responsible for diagnosing and resolving intricate software and hardware problems, documenting solutions, and contributing to the improvement of support processes and knowledge base articles. The ideal candidate possesses exceptional problem-solving skills, a deep understanding of IT systems, and a passion for customer service. As a fully remote position, you will collaborate with a global team and support customers across various time zones.
Responsibilities:
Qualifications:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex technical issues related to software, hardware, and network connectivity.
- Document all support interactions, resolutions, and technical knowledge in the CRM system and knowledge base.
- Lead troubleshooting efforts for escalated customer issues, providing guidance and expertise.
- Mentor and train junior technical support engineers, sharing knowledge and best practices.
- Identify recurring issues and work with development and product teams to implement permanent solutions.
- Develop and maintain technical documentation, user guides, and FAQs.
- Contribute to the continuous improvement of support processes and tools.
- Manage customer expectations and ensure timely resolution of issues.
- Stay up-to-date with product updates and new technologies.
- Participate in on-call rotations as needed.
- Collaborate effectively with cross-functional teams, including engineering and sales.
- Analyze support metrics to identify trends and areas for improvement.
- Contribute to the development of support strategies and policies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a lead or senior capacity.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with cloud platforms (AWS, Azure, GCP) is a significant plus.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and manage time effectively in a remote setting.
- Demonstrated leadership qualities and experience mentoring junior staff.
- Customer-focused mindset with a commitment to providing excellent service.
- Certifications such as CompTIA A+, Network+, or MCSA are advantageous.
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4
Senior Technical Support Specialist
751001 Bhubaneswar, Orissa
₹45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is a dynamic technology solutions provider seeking a highly skilled Senior Technical Support Specialist to join their team in Bhubaneswar, Odisha, IN . This role is vital in providing advanced technical assistance to customers, troubleshooting complex software and hardware issues, and ensuring customer satisfaction. The ideal candidate will possess a deep understanding of IT systems, excellent problem-solving abilities, and strong communication skills. This is a hybrid position, requiring a blend of on-site and remote work to best serve our client's needs.
Responsibilities:
Qualifications:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and remote access tools.
- Troubleshoot and resolve complex software, hardware, and network issues reported by customers.
- Analyze user-reported problems to identify root causes and implement effective solutions.
- Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Develop and maintain technical knowledge base articles and FAQs for customer self-service.
- Escalate unresolved issues to higher-level support teams or engineering as necessary, providing detailed diagnostic information.
- Collaborate with development and QA teams to report bugs and suggest product improvements.
- Assist in the training and mentoring of junior support staff.
- Proactively monitor system performance and identify potential issues before they impact users.
- Ensure adherence to Service Level Agreements (SLAs) and customer satisfaction metrics.
- Participate in on-call rotation for after-hours support as required.
- Stay up-to-date with the latest technology trends and product updates.
- Contribute to the continuous improvement of support processes and procedures.
- Provide feedback to management on common customer issues and trends.
- Perform remote installations and configurations of software and hardware.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3-5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience troubleshooting hardware components and peripherals.
- Familiarity with cloud platforms (AWS, Azure) and virtualization technologies is a plus.
- Strong understanding of ticketing systems (e.g., Jira Service Management, Zendesk) and remote support tools.
- Excellent analytical, problem-solving, and critical thinking skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong customer service orientation and patience.
- Ability to work independently and manage time effectively in a hybrid work environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
- Experience in diagnosing and resolving issues with specific industry software or hardware is highly desirable.
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5
Technical Support Lead - SaaS
751001 Bhubaneswar, Orissa
₹60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a motivated and experienced Technical Support Lead to manage their customer service and helpdesk operations in **Bhubaneswar, Odisha, IN**. This role requires a blend of technical expertise, strong leadership skills, and a passion for delivering exceptional customer experiences. The Technical Support Lead will oversee a team of support specialists, ensuring timely and effective resolution of customer inquiries and technical issues related to our client's cutting-edge SaaS products. You will be responsible for developing and implementing support strategies, creating knowledge base articles, and identifying areas for process improvement to enhance customer satisfaction and retention.
Key responsibilities include troubleshooting complex technical problems, escalating issues to appropriate teams when necessary, and ensuring clear and consistent communication with customers. You will monitor support metrics, analyze trends, and generate reports to assess team performance and identify opportunities for training and development. The Lead will also play a crucial role in gathering customer feedback and collaborating with product development teams to improve product functionality and user experience. Experience with ticketing systems, CRM software, and remote support tools is essential. We are seeking an individual with excellent problem-solving abilities, strong communication and interpersonal skills, and the capacity to lead and motivate a team. A proactive approach to customer service and a commitment to continuous improvement are highly desirable. This is a hybrid role, offering a flexible work arrangement that balances on-site collaboration with remote work capabilities, contributing to a productive and engaging work environment in **Bhubaneswar, Odisha, IN**. The ideal candidate will have a deep understanding of software support best practices and a proven ability to manage a high-performing support team. This is an exciting opportunity to shape the future of customer support for a growing technology company.
Key responsibilities include troubleshooting complex technical problems, escalating issues to appropriate teams when necessary, and ensuring clear and consistent communication with customers. You will monitor support metrics, analyze trends, and generate reports to assess team performance and identify opportunities for training and development. The Lead will also play a crucial role in gathering customer feedback and collaborating with product development teams to improve product functionality and user experience. Experience with ticketing systems, CRM software, and remote support tools is essential. We are seeking an individual with excellent problem-solving abilities, strong communication and interpersonal skills, and the capacity to lead and motivate a team. A proactive approach to customer service and a commitment to continuous improvement are highly desirable. This is a hybrid role, offering a flexible work arrangement that balances on-site collaboration with remote work capabilities, contributing to a productive and engaging work environment in **Bhubaneswar, Odisha, IN**. The ideal candidate will have a deep understanding of software support best practices and a proven ability to manage a high-performing support team. This is an exciting opportunity to shape the future of customer support for a growing technology company.
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6
Senior Technical Support Engineer
751001 Bhubaneswar, Orissa
₹70000 Monthly
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology company seeking a highly skilled and experienced Senior Technical Support Engineer to join their fully remote, global support team. This position is critical for ensuring customer satisfaction by providing advanced technical assistance and resolving complex issues related to our client's cutting-edge software products. The ideal candidate will possess deep technical knowledge, excellent problem-solving abilities, and exceptional customer service skills. You will be responsible for diagnosing and troubleshooting intricate technical problems, guiding customers through solutions, and escalating issues when necessary. This role demands a proactive approach to identifying trends, documenting solutions, and contributing to product improvement.
Responsibilities:
Responsibilities:
- Provide high-level technical support to customers via phone, email, and chat, resolving complex software and hardware issues.
- Diagnose, troubleshoot, and resolve intricate technical problems across various platforms and operating systems.
- Analyze customer issues, identify root causes, and implement effective solutions in a timely manner.
- Escalate unresolved issues to appropriate engineering or development teams, providing detailed documentation and follow-up.
- Create and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Mentor and guide junior support engineers, sharing knowledge and best practices.
- Proactively identify recurring issues and trends, providing feedback to product development teams for potential improvements.
- Manage customer relationships, ensuring a high level of satisfaction and retention.
- Participate in on-call rotations to provide 24/7 support coverage.
- Stay up-to-date with product updates, new features, and industry best practices.
- Contribute to the continuous improvement of support processes and tools.
- Collaborate with sales and account management teams to ensure seamless customer experience.
- Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications are a plus.
- 5+ years of experience in technical support, preferably in a senior role.
- Extensive experience troubleshooting complex software and hardware issues.
- Proficiency in operating systems (Windows, macOS, Linux) and networking protocols.
- Strong understanding of database technologies and SQL.
- Experience with scripting languages (e.g., Python, Bash) for automation is advantageous.
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage multiple priorities in a fast-paced remote environment.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
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7
Senior Technical Support Engineer
500001 Bhubaneswar, Orissa
₹900000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a leading innovator in enterprise software solutions, is looking for a highly experienced Senior Technical Support Engineer to join their globally distributed team. This is a fully remote position, offering the flexibility to work from anywhere. You will be the technical expert for our complex software products, providing advanced support and driving customer satisfaction for our enterprise clients.
Responsibilities:
Responsibilities:
- Provide advanced technical support to enterprise customers via remote channels (phone, email, chat, video conferencing).
- Diagnose, troubleshoot, and resolve complex technical issues related to our software applications, including bugs, performance problems, and integration challenges.
- Analyze system logs, diagnostic data, and crash reports to identify root causes of issues.
- Collaborate closely with development, quality assurance, and product management teams to escalate complex issues, provide detailed feedback, and influence product roadmaps.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and best practice recommendations.
- Mentor and train junior technical support engineers, sharing expertise and best practices.
- Manage customer escalations and ensure timely and effective resolution of critical issues.
- Conduct in-depth technical training sessions for customers and internal teams.
- Identify trends in support requests and proactively recommend solutions to improve product stability and user experience.
- Contribute to the development and enhancement of internal support tools and processes.
- Stay up-to-date with product updates, new features, and emerging technologies relevant to our software suite.
- Participate in on-call rotation to provide 24/7 support for critical customer issues.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction scores.
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 7 years of experience in technical support, application support, or a similar role, with a strong focus on enterprise software.
- Deep understanding of operating systems (Windows, Linux), databases (SQL), networking concepts, and cloud technologies (AWS, Azure).
- Proficiency in scripting or programming languages (e.g., Python, Shell scripting, SQL) is highly desirable.
- Proven ability to troubleshoot complex software issues and analyze technical data.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience working effectively in a remote, collaborative team environment.
- Strong customer advocacy skills and a commitment to delivering exceptional service.
- Familiarity with enterprise software environments and customer support best practices.
- Ability to manage multiple priorities and work under pressure.
- Relevant certifications (e.g., Microsoft Certified Professional, AWS Certified Solutions Architect) are a plus.
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8
Remote Technical Support Engineer
751001 Bhubaneswar, Orissa
₹48000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a motivated and technically adept Remote Technical Support Engineer to join their dynamic team. This fully remote role requires providing expert technical assistance to clients across various platforms and devices. Based remotely, supporting clients originating from the Bhubaneswar, Odisha, IN region, you will be responsible for diagnosing and resolving complex technical issues, guiding users through solutions, and ensuring a seamless user experience. The ideal candidate possesses strong analytical skills, excellent communication abilities, and a passion for problem-solving in a virtual environment.
Responsibilities:
Responsibilities:
- Provide remote technical support to customers, diagnosing and resolving hardware, software, and network issues.
- Utilize a ticketing system to manage and track customer requests, ensuring timely and efficient resolution.
- Communicate technical solutions clearly and effectively to users of varying technical expertise via phone, email, and remote desktop tools.
- Troubleshoot complex technical problems, identifying root causes and implementing effective fixes.
- Escalate critical issues to senior support tiers or development teams when necessary, providing comprehensive documentation.
- Document technical solutions, procedures, and knowledge base articles to assist both customers and support staff.
- Stay current with product updates, new technologies, and industry best practices relevant to technical support.
- Proactively identify potential issues and provide recommendations for system improvements or user training.
- Maintain a high level of customer satisfaction by delivering prompt, professional, and friendly support.
- Collaborate with cross-functional teams to ensure a unified approach to customer issue resolution.
- Adhere to service level agreements (SLAs) and company policies.
- Participate in ongoing training to enhance technical skills and product knowledge.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent practical experience will be considered.
- Minimum of 3-5 years of experience in technical support or a similar role, preferably in a remote capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with troubleshooting hardware and software issues, remote access tools, and ticketing systems.
- Excellent analytical and problem-solving skills, with a methodical approach to diagnosing issues.
- Superb written and verbal communication skills, with the ability to explain technical concepts in an understandable manner.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Must have a reliable internet connection and a suitable home office environment.
- Customer-centric mindset with a focus on delivering exceptional service.
- Certifications such as CompTIA A+, Network+, or ITIL are a plus.
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9