1 IT Support jobs in Durgapur
Telecaller and Chat Support Executive
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Job Description
Job Title: Telecaller & Chat Support Executive (Female)
Location: Durgapur, West Bengal
Employment Type: Full-Time
Salary: ₹7,000–₹0,000/month
Job Summary
Seeking a versatile and customer-centric Telecaller & Chat Support Executive who can handle both voice and written digital communications. This dual-role involves outreach to prospective clients via calls and engaging customers via chat platforms—aiming to generate leads, resolve queries, and deliver exceptional service across channels.
Key Responsibilities
Telecalling (Voice):
- Conduct outbound calls to prospects to introduce products/services and generate leads or sales.
- Handle inbound calls to assist customers with queries, support issues, or feedback.
- Use scripts effectively while adapting tone to the conversation.
Chat Support (Written):
- Respond promptly to customer queries via live-chat, providing clear, helpful, and empathetic solutions.
- Maintain written professionalism: correct grammar, tone, and friendly style.
Qualifications
- Minimum: High School Diploma (Bachelor's degree preferred)
- Prior experience (1 year) in telecalling, chat support, BPO, or customer service preferred.
- Excellent verbal communication in English and at least one regional language.
- Outstanding written communication skills—grammar, tone, clarity.
- Comfortable handling multiple concurrent chats (2–5) and multitasking voice interactions.
- Basic computer literacy:MS Office, chat tools
Preferred Skills
- Adaptable communication style—switching between formal and conversational tone as needed.
- Active listening and quick reading comprehension—both vital for phone and chat scenarios
- Empathy and patience in handling varied customer emotions and sentiments in text.
Job Type: Full-time
Pay: ₹7, ₹10,00 0 per month
Work Location: In person
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