213 IT Support jobs in Indore
System Support Engineer
Posted 4 days ago
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Job Description
Responsibilities
Operations:
- Communicate clearly with customers both in writing and over the phone
- Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
- Engage directly with customers to review quality of service and provide monthly service overviews
- Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
- Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
- Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Provide quality customer service, including interacting with customers and answering customer inquiries
- Ability to work independently and proactively identify and resolve issues without direct instruction
- Mentor and provide technical guidance to the Managed Services team
- Provide “on-call” support for off-hours incidents, requests, and escalations
- Perform other tasks as assigned by management
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant mid-level or certifications strongly preferred:
- Cisco CCNA/CCNP/CCIE
- Certified Ethical Hacker or CISSP
- AWS Certified Practitioner / Solution Architect
- Microsoft MCSA/MCSE
- Red Hat RHCSA/RHCE
- ITIL v3/4 Foundation / Six Sigma Black Belt / PMP
Experience
- 5+ years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
- Advanced knowledge of desktop operating systems
- Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
- Advanced BCDR solution experience
- Microsoft licensing knowledge and experience
- Experience managing Cloud infrastructure (AWS / Azure)
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
- Ability to administer unified communications platforms strongly preferred
- Strong knowledge of IT security principles
- Ability to mentor and train analysts and engineers
- Ability to lead projects and teams
Job Type: Full-time
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
Technical Support Lead
Posted 18 days ago
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Job Description
Job Title: Technical Operations Lead
Location: Indore, MP (work from office only)
Experience: 7–12 Years
Shift: 24x7 Rotational Shifts
Qualification: B.Tech/B.E. in Computer Science, Information Technology, or a related field
Job Summary:
We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.
Key Responsibilities:
- Lead and mentor a team of 10+ technical operations engineers.
- Guide the team in handling critical situations and high-severity incidents.
- Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
- Handle customer escalations and coordinate with internal stakeholders for timely resolution.
- Escalate critical issues through the appropriate hierarchical channels.
- Collaborate with cross-functional teams including development, QA, and infrastructure.
- Monitor systems using industry-standard tools and respond to alerts proactively.
- Guide the team in performing production deployments, patching, and release management.
- Maintain and troubleshoot On-premise server infrastructure.
- Ensure adherence to operational processes and documentation standards.
- Participate in 24x7 shift rotations and provide on-call support as needed.
Required Skills & Qualifications:
- 8–12 years of experience in technical operations or system administration.
- Proven experience in leading and managing technical teams.
- Strong Linux administration skills (command-line, scripting, troubleshooting).
- Solid understanding of networking fundamentals (beyond basic level).
- Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
- Experience in incident management and root cause analysis.
- Familiarity with ITIL processes and escalation management.
- Experience in production deployment and release management.
- Working knowledge of Hadoop and distributed systems.
- Basic knowledge of Docker and Ansible .
- Excellent communication and coordination skills.
- Ability to work under pressure in a fast-paced environment.
Preferred Qualifications:
- Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Automation/scripting experience (Shell, Python, Ansible) is an advantage.
Technical Support Lead
Posted 4 days ago
Job Viewed
Job Description
Job Title: Technical Operations Lead
Location: Indore, MP (work from office only)
Experience: 7–12 Years
Shift: 24x7 Rotational Shifts
Qualification: B.Tech/B.E. in Computer Science, Information Technology, or a related field
Job Summary:
We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.
Key Responsibilities:
- Lead and mentor a team of 10+ technical operations engineers.
- Guide the team in handling critical situations and high-severity incidents.
- Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
- Handle customer escalations and coordinate with internal stakeholders for timely resolution.
- Escalate critical issues through the appropriate hierarchical channels.
- Collaborate with cross-functional teams including development, QA, and infrastructure.
- Monitor systems using industry-standard tools and respond to alerts proactively.
- Guide the team in performing production deployments, patching, and release management.
- Maintain and troubleshoot On-premise server infrastructure.
- Ensure adherence to operational processes and documentation standards.
- Participate in 24x7 shift rotations and provide on-call support as needed.
Required Skills & Qualifications:
- 8–12 years of experience in technical operations or system administration.
- Proven experience in leading and managing technical teams.
- Strong Linux administration skills (command-line, scripting, troubleshooting).
- Solid understanding of networking fundamentals (beyond basic level).
- Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
- Experience in incident management and root cause analysis.
- Familiarity with ITIL processes and escalation management.
- Experience in production deployment and release management.
- Working knowledge of Hadoop and distributed systems.
- Basic knowledge of Docker and Ansible.
- Excellent communication and coordination skills.
- Ability to work under pressure in a fast-paced environment.
Preferred Qualifications:
- Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Automation/scripting experience (Shell, Python, Ansible) is an advantage.
Technical Support Specialist
Posted today
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Job Description
Technical Support Specialist
Posted 6 days ago
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Job Description
Technical Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Your duties will include troubleshooting software bugs, guiding customers through product usage, escalating issues to development teams when necessary, and creating comprehensive knowledge base articles. You will be expected to manage incoming support requests via email, chat, and phone, prioritizing and documenting all interactions thoroughly. A key aspect of this role is to provide proactive support by identifying recurring issues and suggesting product improvements. You will need to be patient, empathetic, and capable of explaining technical concepts clearly to both technical and non-technical users. This is an excellent opportunity for someone who enjoys problem-solving and thrives in a remote, collaborative environment, contributing directly to customer success and product development.
Key Responsibilities:
- Provide technical support to customers via multiple channels (email, chat, phone).
- Diagnose and troubleshoot software-related issues promptly.
- Guide users through product features and functionalities.
- Escalate complex issues to the appropriate internal teams.
- Document all customer interactions and resolutions in a ticketing system.
- Create and maintain knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Bachelor's degree in Computer Science, IT, or a related technical field.
- Proven experience in technical support or a similar customer-facing role.
- Strong understanding of software troubleshooting and diagnostics.
- Excellent problem-solving and analytical skills.
- Proficiency in support ticketing systems (e.g., Zendesk, Jira Service Desk).
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
Technical Support Lead
Posted today
Job Viewed
Job Description
Job Title: Technical Operations Lead
Location: Indore, MP (work from office only)
Experience: 7–12 Years
Shift: 24x7 Rotational Shifts
Qualification: B.Tech/B.E. in Computer Science, Information Technology, or a related field
Job Summary:
We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.
Key Responsibilities:
- Lead and mentor a team of 10+ technical operations engineers.
- Guide the team in handling critical situations and high-severity incidents.
- Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
- Handle customer escalations and coordinate with internal stakeholders for timely resolution.
- Escalate critical issues through the appropriate hierarchical channels.
- Collaborate with cross-functional teams including development, QA, and infrastructure.
- Monitor systems using industry-standard tools and respond to alerts proactively.
- Guide the team in performing production deployments, patching, and release management.
- Maintain and troubleshoot On-premise server infrastructure.
- Ensure adherence to operational processes and documentation standards.
- Participate in 24x7 shift rotations and provide on-call support as needed.
Required Skills & Qualifications:
- 8–12 years of experience in technical operations or system administration.
- Proven experience in leading and managing technical teams.
- Strong Linux administration skills (command-line, scripting, troubleshooting).
- Solid understanding of networking fundamentals (beyond basic level).
- Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
- Experience in incident management and root cause analysis.
- Familiarity with ITIL processes and escalation management.
- Experience in production deployment and release management.
- Working knowledge of Hadoop and distributed systems.
- Basic knowledge of Docker and Ansible .
- Excellent communication and coordination skills.
- Ability to work under pressure in a fast-paced environment.
Preferred Qualifications:
- Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Automation/scripting experience (Shell, Python, Ansible) is an advantage.
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Technical Support Specialist
Posted 2 days ago
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Job Description
About Eqvista
Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)
Please visit: to learn more about our company.
For more open position, please visit:
We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.
Job Responsibilities & Duties:
· Preparation of Support Articles on software features for client
· Preparation of Instruction Manual for internal use
· System design and internal/external support guides
· Assisting for preparation of details for developing new features
· Liaising with different teams concerning product development or project details.
· Handling ad hoc assignments as required
Job Requirements:
· Degree in Finance/Accounting / Management / Business Administration
· 1 year of software/product related experience(preferred)
· Analytical with great attention to detail
· Good command of written and spoken English
· Good report writing and research skills
· Good interpersonal, communication and analytical skills
· Independent, self-motivated, responsible and diligent
· Passion for software products and researching newest technology
· Able to work independently and meet deadlines
· Able to handle remote work and setting own deadlines
· Excellent skills in Excel & Word
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A collaborative work environment that values creativity and innovation.
- Flexible work arrangements including remote work options.