153 IT Support jobs in Mangalore

Responsibilities

Operations:

• Communicate clearly with customers both in writing and over the phone
• Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
• Engage directly with customers to review quality of service and provide monthly service overviews
• Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
• Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
• Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
• Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
• Research technical issues, using internal and publicly available documentation
• Work with OEM and 3rd party support providers to resolve issues
• Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
• Provide quality customer service, including interacting with customers and answering customer inquiries
• Ability to work independently and proactively identify and resolve issues without direct instruction
• Mentor and provide technical guidance to the Managed Services team
• Provide “on-call” support for off-hours incidents, requests, and escalations
• Perform other tasks as assigned by management

Education and Training

• High school diploma required; college degree strongly preferred
• Relevant mid-level or certifications strongly preferred:
• Cisco CCNA/CCNP/CCIE
• Certified Ethical Hacker or CISSP
• AWS Certified Practitioner / Solution Architect
• Microsoft MCSA/MCSE
• Red Hat RHCSA/RHCE
• ITIL v3/4 Foundation / Six Sigma Black Belt / PMP

Experience

• 5+ years in a technical field
• Experience providing customer support
• Experience in 24x7x365 Managed Services or SaaS organization
• Experience using ITSM and Monitoring tool sets
• Advanced knowledge of desktop operating systems
• Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
• Advanced BCDR solution experience
• Microsoft licensing knowledge and experience
• Experience managing Cloud infrastructure (AWS / Azure)

Skills

• Highly analytical thinker and troubleshooter
• Detail oriented with excellent documentation and communication skills
• Self-motivated, passionate about technology, with the desire to learn new things
• Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
• Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
• Ability to administer unified communications platforms strongly preferred
• Strong knowledge of IT security principles
• Ability to mentor and train analysts and engineers
• Ability to lead projects and teams

Job Type: Full-time

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Remote

Position: Associate-Helpdesk

Job Location: Pune, India (Hybrid)

Shift Time- Rotational Shifts including night shifts.

About Sakon:

Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

About the Job:

The Mobility Support Desk is the centralized support hub that bridges the gap between client

employees and technical solutions. It’s the first point of contact for users facing issues with

technology, software, or services.

Role Overview:

1) This role will handle and take ownership of multiple customer support activities to

include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical

and general support resolution to the end user.

2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.

3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint

operations document.

4) Ensuring SLA’s and KRA’smeet day to day, month to month.

What will you do:

We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS

product (Mobility Practice)

1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues

2) Answer incoming calls & chats.

3) Troubleshooting device and networking issues reported by the users, acting as a liaison

between customers, mobile carriers, client policy and internal Sakon teams to provide

accurate and timely resolution.

4) Working customer service/tech support via incoming phone calls, email and chat.

5) Identify and assist to resolve all issues identified during regular operations. No scripts

are used. You must be able to think on your feet and ask the appropriate questions to

identify and resolve the issue as it arises.

6) Ticketing all calls, chats and email support in English and Portuguese/Spanish

7) Review deliverables ofsupport team members and provide the required support and

guidance to ensure timely deliverables to client.

8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all

communications are professional and accurate.

9) Act as a single point of contact for managing the communications with the client.

Skill set & Qualifications:

1) We are looking for Portuguese/Spanish & English-speaking candidate to support our

SaaS product (Mobility Practice)

2) Candidate should be willing to work in 24/7 rotationalshift.

3) Extremely organized with an appreciation for process and documentation

4) A team player who thrives in a kind and collaborative environment.

5) Ability to quickly learn how to troubleshoot devices and step by step instructions.

6) Identification, prioritization and resolution ofreported problemsthrough various

7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with

the specified SLA.

8) Working closely with the international telecom carriers/ service providersto resolve the

requests and incidents raised by customers.

9) Technical Support experienced highly regarded.

Benefits and Perks

• Flexible Holiday Policy (choose your own holidays)

• Hybrid Working Options

• Life & Medical Insurance

• Focus on Skill Development, Re-imbursement for Certifications

• Wifi-Mobile bill reimbursement

• Employee well-being activities

How to Apply and Interview Process:

To apply, kindly share the resume with

Interview Process:

Level 1 operations/ Technical Round

Level 2 operations/ Technical Round

Level 3 operations/ Technical Round

HRBP Round – Salary discussion & Cultural fitment check

Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Position: Associate-Helpdesk

Job Location: Pune, India (Hybrid)

Shift Time- Rotational Shifts including night shifts.

About Sakon:

Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

About the Job:

The Mobility Support Desk is the centralized support hub that bridges the gap between client

employees and technical solutions. It’s the first point of contact for users facing issues with

technology, software, or services.

Role Overview:

1) This role will handle and take ownership of multiple customer support activities to

include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical

and general support resolution to the end user.

2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.

3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint

operations document.

4) Ensuring SLA’s and KRA’smeet day to day, month to month.

What will you do:

We are looking for French & English-speaking candidate to support our SaaS

product (Mobility Practice)

1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues

2) Answer incoming calls & chats.

3) Troubleshooting device and networking issues reported by the users, acting as a liaison

between customers, mobile carriers, client policy and internal Sakon teams to provide

accurate and timely resolution.

4) Working customer service/tech support via incoming phone calls, email and chat.

5) Identify and assist to resolve all issues identified during regular operations. No scripts

are used. You must be able to think on your feet and ask the appropriate questions to

identify and resolve the issue as it arises.

6) Ticketing all calls, chats and email support in English and Portuguese/Spanish

7) Review deliverables ofsupport team members and provide the required support and

guidance to ensure timely deliverables to client.

8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all

communications are professional and accurate.

9) Act as a single point of contact for managing the communications with the client.

Skill set & Qualifications:

1) We are looking for French & English-speaking candidate to support our

SaaS product (Mobility Practice)

2) Candidate should be willing to work in 24/7 rotationalshift.

3) Extremely organized with an appreciation for process and documentation

4) A team player who thrives in a kind and collaborative environment.

5) Ability to quickly learn how to troubleshoot devices and step by step instructions.

6) Identification, prioritization and resolution ofreported problemsthrough various

7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with

the specified SLA.

8) Working closely with the international telecom carriers/ service providersto resolve the

requests and incidents raised by customers.

9) Technical Support experienced highly regarded.

Benefits and Perks

• Flexible Holiday Policy (choose your own holidays)

• Hybrid Working Options

• Life & Medical Insurance

• Focus on Skill Development, Re-imbursement for Certifications

• Wifi-Mobile bill reimbursement

• Employee well-being activities

How to Apply and Interview Process:

To apply, kindly share the resume with

Interview Process:

Level 1 operations/ Technical Round

Level 2 operations/ Technical Round

Level 3 operations/ Technical Round

HRBP Round – Salary discussion & Cultural fitment check

Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Job Title: Technical Support Engineer II

Location: India, Remote

Shift 1: 4:00 PM to 1:00 AM IST

Shift 2: 10:30 PM to 7:30 AM IST

About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview: Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Key Responsibilities:

• Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.
• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customers.
• Working knowledge of main Aspect products and strategy.

Ideal Experience:

• Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
• Ability to use professional concepts and company policies and procedures to solve routine problems.
• Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time.

Qualifications:

• 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
• Limited travel, after-hours, or on-call work may be required.
• Flexibility to work early AM or late US hours, including weekends.
• Technical Certifications and second or third languages a plus but not required.

Why Join Us?

• Work on impactful and challenging projects that make a difference
• Be part of a collaborative and inclusive culture
• Enjoy competitive compensation and benefits
• Access professional development and growth opportunities
• Join a team passionate about innovation and excellence

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital transformation.

We are seeking a full-time Technical Support Specialist for a remote position. The Technical Support Specialist will provide technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction. This role involves responding to support requests, diagnosing issues, and providing timely and effective solutions. Additionally, the specialist will document issues and resolutions, contribute to knowledge bases, and collaborate with other teams to improve product performance.

• Technical Support and Troubleshooting skills
• Analytical Skills for diagnosing and resolving technical issues
• Customer Support and Customer Satisfaction skills
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Bachelor's degree in IT, Computer Science, or related field preferred
• Experience with AI and cloud solutions is a plus

Welcome to Vasu Travel & Tourism LLC, your partner for comprehensive travel solutions. We offer competitive travel tickets, streamlined visa assistance, and reliable transfers for both B2B and B2C clients. Our expert team ensures seamless travel experiences for corporate and personal travel needs with round-the-clock support. Customized solutions cater to unique travel requirements, guaranteeing a hassle-free journey. Trust Vasu Travel & Tourism LLC for all your travel needs and visit us at to start planning your next trip.

This is a full-time remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Daily tasks include responding to customer inquiries, diagnosing technical problems, and providing step-by-step solutions. This role requires strong analytical skills to understand and resolve customer issues efficiently.

• Technical Support and Troubleshooting skills
• Customer Support and ensuring Customer Satisfaction skills
• Strong Analytical Skills to diagnose and resolve issues
• Excellent communication skills
• Ability to work independently and remotely
• Experience in the travel and tourism industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

For more open position, please visit:

We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required

Job Requirements:

· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.