90 IT Support jobs in Raipur

POSITION REPORTS TO: SENIOR IT MANAGER

POSITION LOCATION: VADODARA, GUJARAT, INDIA (On-site)

COMPANY BUDGET: 10,00,000 - 11,00,000 PA.

POSITION SUMMARY

We are seeking an experienced and highly skilled Senior System Administrator to assist with the design,

maintenance, and monitoring of Companies Infrastructure. This position will continually improve IT

Infrastructure standards, policies, and procedures for Company and ensure the confidentiality, integrity

and availability for all on-premises and cloud-based resources. The Senior System Administrator will

work closely with the US-based IT team to align infrastructure practices and standards across the

organization.

JOB RESPONSIBILITIES

The position responsibilities will include, but not limited to:

• Configure, deploy, and maintain Azure, AWS, and Hyper-V Server environments, ensuring

adherence to industry best practices and company standards.

• Administer and address user support tickets in alignment with ITIL principles, ensuring timely

resolutions and maintaining superior levels of user satisfaction.

• Configure, deploy, and maintain Active Directory services, such as Domain Controllers,

User/Group Management, and Group Policy Administration.

• Administer and maintain a hybrid Active Directory environment ensuring timely

synchronizations between On-Premises and Cloud Infrastructure.

• Administer and maintain Microsoft 365 services, such as Exchange Online, SharePoint,

Teams, and other tenant services.

• Collaborate closely with the IT Security team to implement security best practices and

controls, ensuring the confidentiality, integrity, and availability of our Infrastructure.

• Administer and maintain regular backups and disaster recovery strategies for all

Infrastructure services ensuring business continuity.

• Maintain detailed documentation of Infrastructure services, such as Asset Inventory and

Software/Hardware design and implementation.

• Generate regular reports on server performance, security and compliance metrics, and other

relevant reporting metrics as required.

• Proactively identify and mitigate potential risks and issues early in the process, developing

effective mitigation strategies.

• Prioritize and manage multiple tasks effectively in a fast-paced environment, adapting to

changing business needs and market conditions.

• Work independently and take ownership of assigned tasks while also being a strong team

player.

• Collaborate with cross-functional teams, including Development and Operations, to ensure

that infrastructure practices align with application requirements and operational needs.

• Stay up to date with emerging trends, technologies, and methodologies in system

administration and drive their adoption within the team as appropriate.

• Establish and maintain strong communication channels and processes to ensure seamless

collaboration with the US-based IT team, despite time zone differences.

• Continuously monitor and optimize the performance, capacity, and availability of

infrastructure components, ensuring that systems meet or exceed service level agreements

(SLAs).

• Identify opportunities for automation and implement solutions to streamline system

administration tasks, reduce manual effort, and improve overall efficiency.

• Communicate complex technical concepts and solutions effectively to both technical and

non-technical stakeholders, ensuring clear understanding and alignment across the

organization.

• Ensure that all system administration activities adhere to IT governance frameworks, industry

standards, and relevant compliance requirements, such as HIPAA.

• Proactively identify areas for improvement in the organization's infrastructure and propose

solutions to enhance performance, security, and scalability.

KNOWLEDGE, SKILLS AND ABILITIES

Required Skills/Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's

degree preferred.

• 5+ years of experience in system administration, with a focus on Windows Server

environments.

• MCSE or equivalent certification.

• Proficiency managing on-premises/cloud Windows server deployments in Hyper-V, Azure

and AWS.

• Proficiency in hybrid Active Directory environments.

• Proficiency in scripting languages (e.g., PowerShell, Bash)

• Excellent verbal, written, and interpersonal skills with a proven ability to communicate at

various levels within the organization and with external parties.

• Ability and confidence to take calculated risks in uncertain or ambiguous situations.

• Excellent organizational skills and demonstrated ability to manage multiple competing

priorities and assignments.

• Passion for delivering business value and willingness to perform other assigned tasks.

• Ability to deliver regular quick updates, system solutions, and communicate issues to

management

Preferred Skills/Experience:

• AZ-104T00-A: Microsoft Azure Administrator Certification

• Experience with NIST Cybersecurity Framework 1.1 and NYDFS 500.03

• Experience successfully working with remote or distributed teams, particularly in a global

context.

• Familiarity with IT service management tools, such as ServiceNow or Jira Service Desk.

• Experience in the legal services or healthcare industry is a plus.

Job Title: Technical Support Manager to Director

Description: We are seeking a Technical Support Manager to Director to join our team and oversee all technical support operations. The ideal candidate will have a strong background in Autocadd, plant activity management, and coordination with the director. This role requires a hands-on approach to managing all plant activities and ensuring smooth communication with the director to achieve operational excellence.

• Manage all plant activity and operations effectively.
li>Coordinate with the director to align technical support goals with the company's objectives.
• Provide technical support and guidance to the team.
• Ensure all technical support activities meet quality standards and deadlines.
• Implement best practices for Autocadd and MS Office usage.

• Bachelor's degree in a relevant field (Engineering, IT, or related discipline).
• Proven experience in technical support management.
• Strong knowledge of Autocadd and MS Office applications.
• Excellent communication and leadership skills.
• Ability to multitask and prioritize workload effectively.

• Autocadd
• MS Office
• Plant Activity Management
• Team Coordination
• Quality Standards

Role: Technical Support Engineer.

Location:- 50032- HYD – Onsite (in-person interview)

Job Description

What you get to do in this role:

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies, including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them, but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications & Experience

• Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)

• 2+ years providing customer-facing technical support (ITOM applications)

• Good Communication Skills

In order to be successful in this role, we need someone who has:

• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell.

• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.

• Strong troubleshooting/root cause isolation skills

• Demonstrated creative problem-solving approach and strong analytical skills

• Must be proficient with analyzing log files and standard debugging concepts.

• Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.

• Excellent communication skills (verbal and written).

Preferred:

• Solid understanding of object-oriented programming skills (Java strongly preferred)

A fundamental understanding of ITOM, CMDB and ITIL business process

• Experience providing web development support is highly desirable.

• Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)

• Understanding of JavaScript or any other scripting language with logical approach for given problem statement.

• Previous experience in software development(or) software consulting.

• Experience supporting and troubleshooting infrastructure level issues.

About the Company : 

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities :

• Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
• Troubleshoot and resolve technical problems related to APIs and other system integrations.
• Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
• Document client interactions and maintain an accurate record of issue resolutions.
• Proactively identify areas for improvement in support processes to reduce escalation rates.
• Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a client-facing tech support role, preferably handling API-related queries.
• Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
• Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills :

• Experience with customer service tools and platforms.
• Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
• Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer :

• A collaborative and innovative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits package.

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

For more open position, please visit:

We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required

Job Requirements:

· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

• Customer Interaction:

• Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email.
• Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication : Clearly explain technical concepts to non-technical users .

• Product Knowledge:

• Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
• Updates and Patches : Stay informed about product updates, patches, and known issues.
• Self-Service Guidance : Guide customers on using self-help resources and online documentation.

• Issue Resolution:

• Tiered Support : Escalate complex issues to higher tiers when necessary.
• Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
• Case Management : Document interactions, solutions, and follow-up actions in the support system.

• Customer Satisfaction:

• First-Contact Resolution : Strive for first-contact resolution whenever possible.
• Professionalism : Maintain a positive and professional demeanour even during challenging interactions.
• Customer Feedback : Collect feedback and identify areas for improvement.

• Collaboration:

• Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues.
• Knowledge Sharing : Contribute to internal knowledge bases and share best practices.

• Quality Assurance:

• Adherence to Policies : Follow Microsoft’s support policies and guidelines.
• Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions

About Us:

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Responsibilities:

• Responsible for technical support of the product Implementation for various clients
• Own the Tickets resolution by debugging the issue and provide resolution.
• Troubleshooting Cloud UAT environment related technical issues.
• Development of tools and utility to help in reduction of technical issues.
• Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
• Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
• Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
• Provide accurate information about our products, services, policies, and procedures.
• Contribute to a team environment focused on achieving customer satisfaction goals.

Requirements:

• 3-5 years of Java development/ Java Support experience using Java
• Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
• Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
• Technical Consultant to have experience in technically mentoring and guiding new team members.
• Technology Stack: Java, Hibernate, Spring, Struts, Micro Services

What You’ll Get

• Competitive salary.
• Fun-filled work culture (
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

SR. TECHNICAL SUPPORT ENGINEER

Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

JOB DESCRIPTION

GENERAL SCOPE & SUMMARY

Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

PRIMARY ROLE & RESPONSIBILITIES

• Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe.
• Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
• Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams
• Understand and set issue priority based upon urgency and business impact.
• Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable

QUALIFICATIONS

SPECIALIZED KNOWLEDGE & SKILLS

• Mandatory hands-on experience in the following technologies:
• Networking
• CentOs Linux
• Windows OS

Mandatory hands-on experience in minimum of TWO to THREE from the below:

• Contact Center Technologies (including Automated Dialers & Telephony)
• Application Support
• Telephony experience / SIP
• XML scripting
• Object Oriented Programming

Secondary - Nice to have/Optional Skills to stand out:

• VXML
• CCML
• RDBMS
• Microsoft LUIS/CLU
• API ‘s
• SMS
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service, problem solving, documentation and teamwork skills.
• Contributes to team effort by accomplishing related results as needed.
• Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed
• Strong customer communication skills (verbal and written), including passing an English proficiency test
• Cloud technologies – AWS and/or Google knowledge will be an added advantage
• Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS)

JOB REQUIREMENTS

• Ability to work in a technical and fast-paced environment
• Ability to achieve KPIs on a regular basis
• Flexibility to work hours outside of normal shift, to meet customer needs
• Flexibility to work during weekends.
• Technical Certifications and second or third language a plus but not mandatory

Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.