3 IT Support jobs in Raipur
Technical Support Manager
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Job Title: Technical Support Manager to Director
Description: We are seeking a Technical Support Manager to Director to join our team and oversee all technical support operations. The ideal candidate will have a strong background in Autocadd, plant activity management, and coordination with the director. This role requires a hands-on approach to managing all plant activities and ensuring smooth communication with the director to achieve operational excellence.
Responsibilities:- Manage all plant activity and operations effectively. li>Coordinate with the director to align technical support goals with the company's objectives.
- Provide technical support and guidance to the team.
- Ensure all technical support activities meet quality standards and deadlines.
- Implement best practices for Autocadd and MS Office usage.
- Bachelor's degree in a relevant field (Engineering, IT, or related discipline).
- Proven experience in technical support management.
- Strong knowledge of Autocadd and MS Office applications.
- Excellent communication and leadership skills.
- Ability to multitask and prioritize workload effectively.
- Autocadd
- MS Office
- Plant Activity Management
- Team Coordination
- Quality Standards
Customer Support Associate
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Location - Raipur - 5th Floor, Multilevel Parking, Ghadi Chowk, Infront of Collectorate Raipur
Strong Communication Skills required - English
Handle customer's Queries/Complaints/requests
Process - Insurance/Fintech (No Target Base)
Female - Morning Shift
Male - Evening Shift
Rotational week off
Schedule:
- Day shift
- Evening shift
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Graduate (mandatory)
**Experience**:
- Customer support: 1 year (preferred)
- Fresher can apply
**Language**:
- English (preferred)
- Hindi (preferred)
*Speak with the employer* +91
Pay: ₹18,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Weekend availability
Work Location: In person
IT Help Desk Executive
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- Manage Help Desk tickets in a timely manner
- Willing to work in shifts 24/7
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
- Good command over written & verbal English communication
- Keep asset inventory of all equipment, software, and licenses
- Manage all installations, repairs, maintenance, and test tasks via remote tool or in-person support at User’s location or at Patra’s office
- Maintain user PCs, including upgrades and configuration as needed
- General awareness of computer systems, PC repair, and network management
- Ability deploy, configure, and support operating systems on desktop
- Understanding and appreciation for information security within systems and user devices.
**Qualification**:
- IT Certifications such as Comptia A+ would be a plus
- Experience working with at least one of the ticketing software ServiceNow, Remedy, ZenDesk or Manage Engine
**Job Types**: Full-time, Regular / Permanent
Pay: Up to ₹25,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Night shift
- Rotational shift
- Health insurance
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