32 IT Support jobs in Raipur

Job Title: Technical Support Manager to Director

Description: We are seeking a Technical Support Manager to Director to join our team and oversee all technical support operations. The ideal candidate will have a strong background in Autocadd, plant activity management, and coordination with the director. This role requires a hands-on approach to managing all plant activities and ensuring smooth communication with the director to achieve operational excellence.

• Manage all plant activity and operations effectively.
li>Coordinate with the director to align technical support goals with the company's objectives.
• Provide technical support and guidance to the team.
• Ensure all technical support activities meet quality standards and deadlines.
• Implement best practices for Autocadd and MS Office usage.

• Bachelor's degree in a relevant field (Engineering, IT, or related discipline).
• Proven experience in technical support management.
• Strong knowledge of Autocadd and MS Office applications.
• Excellent communication and leadership skills.
• Ability to multitask and prioritize workload effectively.

• Autocadd
• MS Office
• Plant Activity Management
• Team Coordination
• Quality Standards

Roles & Responsibilities:

Relevant Experience Looking for 2-5 Yrs

Education: B.E/B.Tech/B.Sc (Computers/Electronics) / BCA / BBA

Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,

1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues

2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers

3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.

4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.

5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have skills:

1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others

2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly

3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism

4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

Minimum Qualification

Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

SR. TECHNICAL SUPPORT ENGINEER

Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

JOB DESCRIPTION

GENERAL SCOPE & SUMMARY

Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

PRIMARY ROLE & RESPONSIBILITIES

• Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe.
• Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
• Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams
• Understand and set issue priority based upon urgency and business impact.
• Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable

QUALIFICATIONS

SPECIALIZED KNOWLEDGE & SKILLS

• Mandatory hands-on experience in the following technologies:
• Networking
• CentOs Linux
• Windows OS

Mandatory hands-on experience in minimum of TWO to THREE from the below:

• Contact Center Technologies (including Automated Dialers & Telephony)
• Application Support
• Telephony experience / SIP
• XML scripting
• Object Oriented Programming

Secondary - Nice to have/Optional Skills to stand out:

• VXML
• CCML
• RDBMS
• Microsoft LUIS/CLU
• API ‘s
• SMS
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service, problem solving, documentation and teamwork skills.
• Contributes to team effort by accomplishing related results as needed.
• Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed
• Strong customer communication skills (verbal and written), including passing an English proficiency test
• Cloud technologies – AWS and/or Google knowledge will be an added advantage
• Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS)

JOB REQUIREMENTS

• Ability to work in a technical and fast-paced environment
• Ability to achieve KPIs on a regular basis
• Flexibility to work hours outside of normal shift, to meet customer needs
• Flexibility to work during weekends.
• Technical Certifications and second or third language a plus but not mandatory

Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

The Role:

The Software Support Engineer at Good Turn Analytics is a pivotal role responsible for ensuring the seamless integration of our customers' supply chain IT infrastructure into our cutting-edge product hosted on Azure. Working within a small, experienced team, you will diagnose and resolve complex production issues, address customer inquiries, and monitor system health. Additionally, you will collaborate closely with software developers to track bugs and implement feature requests, enhancing documentation and sharing knowledge across the organization.

What You Will Do:

Beyond these core responsibilities, this role also encompasses building scalable, reliable, and secure systems using open-source technologies with a cloud-first architecture. You will develop enterprise-grade data integrations to connect with customer IT systems and contribute to the continual evolution of our product in an Agile team environment. Commitment to our CI/CD chain, adherence to established working templates, and rapid adaptation to evolving industry trends are essential aspects of this role.

Responsibilities:

• Diagnose and resolve complex production issues, including software bugs, application functionality, data quality problems.
• Address high-priority customer inquiries and concerns regarding software improvement and operation.
• Monitor system health through various channels, promptly finding and addressing any anomalies.
• Document and track bugs and feature requests, collaborating closely with other software developers and data analysts on resolutions.
• Drive and develop bug fixes and feature enhancements alongside other teams, ensuring smooth deployment.
• Enhance documentation and actively share knowledge within the organization to foster continuous improvement.
• Contribute to the architectural design and implementation of our technical roadmap, leveraging your expertise.
• Build scalable, reliable, resilient, and secure systems using open-source technologies with a cloud-first architecture.
• Develop enterprise-grade data integrations to seamlessly connect with our customers' IT systems.
• Collaborate in an Agile team environment with Designers, Engineers, Cloud Architects, Data Scientists and Product Owners to continually evolve our product.
• Dedicate to our ever-evolving CI/CD chain and adhere to established working templates.
• Embrace ongoing learning and adaptability to rapidly evolving engineering industry trends.
• Foster effective communication and collaboration with our multidisciplinary team and customers.
• Respond promptly to changes in company's fast-paced work environment.

Qualifications:

• Minimum of 4 years experience delivering top-notch, hands-on application support in a senior capacity.
• Hands on experience with Web Development and any coding language such as Java, JavScript, C3, Python etc. is a must
• Experience with open-source technologies such as Spring, React, Redux, Node, Express, JavaScript, Elasticsearch, and HTML5.
• Practical familiarity with advanced application monitoring solutions, networking, servers, and system monitoring tools.
• Strong analytical aptitude, capable of making critical decisions in time-sensitive scenarios.
• Exceptional customer service, ability to communicate technical issues in non-technical environments and problem-solving skills.
• Demonstrated ability to quickly grasp and leverage new technologies in customer-facing environments.

Additional Nice-to-Haves:

• Post-secondary degree or diploma in Computer Science or related program.
• Working experience with Azure platform (e.g., Azure function apps, Azure data factory, Databricks, APIM, etc.)
• Knowledge or experience of SQL and non-SQL databases and revision control, Git preferred.
• Experience working with various 3rd party APIs.
• Knowledge of Docker and containerization.
• Experience in the supply chain & logistics industry.

Email resumes to:

Benefits:

• Flexible schedule
• Competitive salary
• Health insurance
• Work from home / fully remote
• International Exposure - Candidate would be working full time for a North American Company

Shift:

• Evening shift (EST Hours to begin with)
• Rotational shift (Part IST and Part EST hours)

Work Days and Time:

• Monday to Friday
• 8 hours per day, 40 hours per week

Position Summary

Join our dynamic team working with cutting-edge legal tech products such as AXDRAFT and ContractWorks Premium, both powerful CLM solutions designed to streamline contract lifecycle management. In this role, you will provide professional services by creating and maintaining tailored setups for our clients, transforming complex legal document drafting into a simple, efficient Q&A process. This opportunity is ideal for candidates with some legal experience who are keen to explore innovative solutions beyond traditional legal practice, while engaging in extensive oral and written communication with international clients.

Key Responsibilities:

• Work with diverse legal tech products to set up and customize CLM solutions for clients
• Create, manage, and refine automated templates of legal documents by building logical trees that simplify the drafting process into a Q&A format
• Discover and analyze client requirements and lead projects to deliver tailored professional services
• Provide ongoing support for users and ensure smooth automation of legal processes, including building approval flows, e-signing processes, and managing repository structures
• Collaborate with leading corporations across the US and globally, contributing to high-profile projects with Fortune 500 customers.

Required Skills

• Fluency in English with excellent oral and written communication skills (C1-2)
• 2- 3 years of legal experience, either through work or education, with a willingness to explore non-traditional legal career paths
• Advanced proficiency in MS Word with a strong grasp of document formatting techniques
• Excellent analytical skills and logical thinking, with attention to detail in developing efficient logical trees
• Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements
• A customer service mindset with the ability to effectively manage client relationships and provide timely support
• Strong problem-solving skills and the ability to troubleshoot technical or process issues as they arise
• Familiarity with CLM (Contract Lifecycle Management) systems or similar legal tech platforms
• Experience working with automated workflow and process mapping tools
• Knowledge of legal drafting standards and document management best practices
• Comfortable with Excel, Jira, Confluence, AI tools, support ticketing systems

About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

SAP Support Coordinator (UAE & KSA)

Location: Pune - India (Remote / intermittent onsite visits to UAE & KSA)

Department: Digital & IT

Reports to: Digital Manager (UAE & KSA)

Background:

We are seeking suitable candidates for SAP Support Coordinator to join our SAP team supporting the GET (Global Enterprise Transformation) program. This role will be pivotal in ensuring seamless coordination, issue resolution, and user support across various SAP modules. The ideal candidate will act as a bridge between end-users, GET program team, functional consultants, and technical teams to maintain operational excellence.

Key Responsibilities

• Serve as the first point of contact for SAP-related queries and support requests from business users based in UAE and KSA.
• Monitor and manage support tickets, ensuring timely resolution and escalation when necessary.
• Coordinate with functional and technical teams to troubleshoot and resolve issues across SAP modules (e.g., MM, SD, FI, CO, PM)
• Maintain documentation of support processes, resolutions, and user guides.
• Assist in user training, onboarding, and change management activities related to SAP GET program.
• Track and report KPIs related to support performance, ticket resolution time, and user satisfaction.
• Participate in testing activities (UAT, regression testing) for any enhancements and updates performed under the GET program.
• Support data validation, migration, and reconciliation efforts during rollouts or upgrades
• Collaborate with technical teams of GET program to ensure alignment with Core and Business Modules.
• Liaise with local IT partners involved in GET standard processes (e.g., tax authorities, authorized partners for e-invoicing.)

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years of experience in SAP support or coordination roles, preferably in an industrial organization.
• Functional knowledge of SAP modules, e.g., MM, SD, FI, CO, PM.
• Strong communication and stakeholder management skills
• Experience with ticketing systems (e.g., ServiceNow)
• Ability to work independently and manage multiple priorities in a global environment
• Flexible to work across time zones and support regional teams

Preferred Qualifications

• Experience in global SAP rollout or transformation programs
• SAP certification in any module is a plus
• Exposure to Agile or ITIL methodologies

AI Skills:

• Proficiency in Python
• Experience with Langchain
• Understanding of the Basics of Machine Learning
• Knowledge of Natural Language Processing (NLP) and NLP Algorithms
• Familiarity with Vector Databases
• Experience with Azure Cloud and Deployments
• Expertise in Generative AI
• Proficiency in Prompt Engineering
• Familiarity with Model Training
• Experience with Model Evaluation
• Knowledge of AI Ethics and Responsible AI Practices
• Basic understanding of Cloud Infrastructure and Services
• Ability to work with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Google A2A protocol)

Immediate Joiners only

ServiceNow Support Specialist

FedTec is seeking a ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations. This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

Title: ServiceNow Support Specialist

Location: India (100% Remote)

Shift: Night Shift (6:30 PM IST – 4:00 AM IST) to align with U.S. time zones

Key Responsibilities:

• Troubleshoot and resolve issues related to the ServiceNow platform.
• Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
• Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
• Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
• Ensure all support activities comply with IT security policies and federal regulations.

Qualifications:

• ServiceNow Certified System Administrator (CSA) required
• 5 years of experience in Information Technology operations.
• Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
• Familiarity with IT security policies.
• Bachelor’s degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like:

• Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

Visit fedtec.com to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination.

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

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