6 IT jobs in Allahabad

***Are you a Seasoned Helpdesk Technician looking for your next challenge in a progressive role to develop in your career? ***

If so, then this is the perfect role for you!

About The Company

You will be part of a highly approachable team of fun-loving IT experts. As part of our exciting expansion plans, we are looking for Helpdesk Technician/Engineers to join our growing team.

This is a fantastic opportunity to become an integral part of an innovative, down-to-earth and rapidly growing in-house IT company, part of a larger multi million-pound enterprise group.

Responsibilities:

• Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
• Administer and support various systems such as Windows Server and various Linux O/S.
• Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
• Maintaining systems and processes within IT
• Assist the Helpdesk function of the wider group

Essential Skills

• Previous Helpdesk experience
• Excellent interpersonal, communication skills and phone etiquette
• Enthusiasm for helping others
• Excellent English speaking skills
• Windows Server (all versions)
• Microsoft Exchange
• Linux OS
• Remote Support
• Experience with SQL
• Very good understanding of Networks (DHCP, DNS, etc)
• Fortinet experience desirable but not necessary

Please only apply if you have the right skills and certifications, this is a Senior Role reporting to IT Manager.

Position: Associate-Helpdesk

Job Location: Pune, India (Hybrid)

Shift Time- Rotational Shifts including night shifts.

About Sakon:

Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

About the Job:

The Mobility Support Desk is the centralized support hub that bridges the gap between client

employees and technical solutions. It’s the first point of contact for users facing issues with

technology, software, or services.

Role Overview:

1) This role will handle and take ownership of multiple customer support activities to

include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical

and general support resolution to the end user.

2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.

3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint

operations document.

4) Ensuring SLA’s and KRA’smeet day to day, month to month.

What will you do:

We are looking for French & English-speaking candidate to support our SaaS

product (Mobility Practice)

1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues

2) Answer incoming calls & chats.

3) Troubleshooting device and networking issues reported by the users, acting as a liaison

between customers, mobile carriers, client policy and internal Sakon teams to provide

accurate and timely resolution.

4) Working customer service/tech support via incoming phone calls, email and chat.

5) Identify and assist to resolve all issues identified during regular operations. No scripts

are used. You must be able to think on your feet and ask the appropriate questions to

identify and resolve the issue as it arises.

6) Ticketing all calls, chats and email support in English and Portuguese/Spanish

7) Review deliverables ofsupport team members and provide the required support and

guidance to ensure timely deliverables to client.

8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all

communications are professional and accurate.

9) Act as a single point of contact for managing the communications with the client.

Skill set & Qualifications:

1) We are looking for French & English-speaking candidate to support our

SaaS product (Mobility Practice)

2) Candidate should be willing to work in 24/7 rotationalshift.

3) Extremely organized with an appreciation for process and documentation

4) A team player who thrives in a kind and collaborative environment.

5) Ability to quickly learn how to troubleshoot devices and step by step instructions.

6) Identification, prioritization and resolution ofreported problemsthrough various

7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with

the specified SLA.

8) Working closely with the international telecom carriers/ service providersto resolve the

requests and incidents raised by customers.

9) Technical Support experienced highly regarded.

Benefits and Perks

• Flexible Holiday Policy (choose your own holidays)

• Hybrid Working Options

• Life & Medical Insurance

• Focus on Skill Development, Re-imbursement for Certifications

• Wifi-Mobile bill reimbursement

• Employee well-being activities

How to Apply and Interview Process:

To apply, kindly share the resume with

Interview Process:

Level 1 operations/ Technical Round

Level 2 operations/ Technical Round

Level 3 operations/ Technical Round

HRBP Round – Salary discussion & Cultural fitment check

Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Position: Associate-Helpdesk

Job Location: Pune, India (Hybrid)

Shift Time- Rotational Shifts including night shifts.

About Sakon:

Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

About the Job:

The Mobility Support Desk is the centralized support hub that bridges the gap between client

employees and technical solutions. It’s the first point of contact for users facing issues with

technology, software, or services.

Role Overview:

1) This role will handle and take ownership of multiple customer support activities to

include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical

and general support resolution to the end user.

2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.

3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint

operations document.

4) Ensuring SLA’s and KRA’smeet day to day, month to month.

What will you do:

We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS

product (Mobility Practice)

1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues

2) Answer incoming calls & chats.

3) Troubleshooting device and networking issues reported by the users, acting as a liaison

between customers, mobile carriers, client policy and internal Sakon teams to provide

accurate and timely resolution.

4) Working customer service/tech support via incoming phone calls, email and chat.

5) Identify and assist to resolve all issues identified during regular operations. No scripts

are used. You must be able to think on your feet and ask the appropriate questions to

identify and resolve the issue as it arises.

6) Ticketing all calls, chats and email support in English and Portuguese/Spanish

7) Review deliverables ofsupport team members and provide the required support and

guidance to ensure timely deliverables to client.

8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all

communications are professional and accurate.

9) Act as a single point of contact for managing the communications with the client.

Skill set & Qualifications:

1) We are looking for Portuguese/Spanish & English-speaking candidate to support our

SaaS product (Mobility Practice)

2) Candidate should be willing to work in 24/7 rotationalshift.

3) Extremely organized with an appreciation for process and documentation

4) A team player who thrives in a kind and collaborative environment.

5) Ability to quickly learn how to troubleshoot devices and step by step instructions.

6) Identification, prioritization and resolution ofreported problemsthrough various

7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with

the specified SLA.

8) Working closely with the international telecom carriers/ service providersto resolve the

requests and incidents raised by customers.

9) Technical Support experienced highly regarded.

Benefits and Perks

• Flexible Holiday Policy (choose your own holidays)

• Hybrid Working Options

• Life & Medical Insurance

• Focus on Skill Development, Re-imbursement for Certifications

• Wifi-Mobile bill reimbursement

• Employee well-being activities

How to Apply and Interview Process:

To apply, kindly share the resume with

Interview Process:

Level 1 operations/ Technical Round

Level 2 operations/ Technical Round

Level 3 operations/ Technical Round

HRBP Round – Salary discussion & Cultural fitment check

Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

IT Roles | IT Project Engineer | ICT Service Desk Engineer | Help Desk Technician | SAP Professionals

We are seeking expressions of interest for our renowned clients to fulfil the following vacancies in their IT department:

• IT Project Engineer (Level 3) based in Notting Hill - Salary based on experience - $90-100k + Super + Car allowance

• 2 x ICT Service Desk Engineer / IT Helpdesk Technician (Level 1-2) based in Notting Hill and Braeside - Salary based on experience -$65-80k + Super

• SAP Technical Professionals - Various locations in Melbourne - Salary based on experience

If you or anyone you know is interested in this exciting opportunity and want to join companies that will support your development - Contact Good People HR or click the Apply button below!

For a confidential discussion or more information please contact Kristine or

Thank you for your interest and we look forward to reviewing your application!

IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.

Apply Now

IT HELP DESK TECHNICIAN | 12 month contract with opportunity for Full-time | Global company based in South East Melbourne

• A global company based in South East Melbourne
• 12 month full-time contract with opportunities for Full-Time position
• 50-55k + Super

Our client is looking for their next IT Help desk Technician to join their culture of high performing and innovative people. Be part of a global, diverse and inspiring company committed to treating everyone with mutual respect.

This role is a 12 month contract with opportunities to become Full-time after contract. As an IT Helpdesk Technician you are the first point of contact for support for the corporation’s IT and business systems world wide.

Working independently and part of a team, as an IT Helpdesk Technician you will be responsible for providing a high level of technical, functional and customer support for all business systems with a continual focus on supporting and enhancing the corporation’s productivity.

Key skills and responsibilities include; but not limited to:

• To provide regional/global IT support to customers, assisting them with hardware and software problems via phone, email, in person and other forms of interaction
• To maintain a high degree of customer service for all support queries
• To take ownership of user problems and be pro-active when dealing with user issues. To log all calls on the call logging system. To assign and escalate incidents to other IT employees as required
• Endpoint management and ownership including but not limited to imaging & configuring PCs, laptops, thin clients, mobile devices, phones and peripherals
• Knowledge of telecommunications and server equipment as required by location. (VoIP, IP, Ethernet, LAN / WAN. Understanding of the Citrix XenApp environment. Understanding of Lotus Notes/Outlook. Exposure to Video Conferencing. Exposure to Windows OS (Windows 7, Windows 10). Some limited exposure to VMWare and server environment.) – May vary by local needs
• Ability to implement the principles of continuous improvement and identify patterns and problems
• IT Experience required. Business experience and working in IT helpdesk or infrastructure environments advantageous
• Related industry degree highly desired

If you would like to be part of a great team with training, development and career progression APPLY NOW!

This position has been filled, but openings for this type of position come up very frequently. We highly recommend to Register Your Interest below so that you will be the first to know when the next position opens up.

IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.

Register Interest