23 IT jobs in Secunderabad

We are looking for enthusiastic Tech Support / Help Desk Engineers to join our team in Hyderabad .

Open Positions

• Engineer : 1–5 years experience | 50 openings | CTC: 3 – 5.5 LPA

Job Description

Role & Responsibilities

• Provide technical assistance via phone, chat, email, and video calls.
• Deliver L1 & L2 remote support for Linux, Mac, Windows, Chrome, and Android.
• Troubleshoot network and OS-related issues, escalating when necessary.
• Document incidents and resolutions using standard tools/procedures.
• Participate in technical training and maintain knowledge base usage.

Desired Candidate Profile

• Working knowledge of Windows OS (Linux knowledge is a plus).
• Good understanding of PC architecture/technology .
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and comprehension skills.
• For experienced candidates: Minimum 1 year of international calling / technical troubleshooting experience (hardware & software issues).

Location

Hyderabad | Full-time opportunity

Help-desk Team Lead

Hyderabad

Full Time Opportunity

Technical Skills Required:

• Strong knowledge of Windows OS, Microsoft 365/Outlook, Active Directory, VPNs, and Remote Access tools.
• Experience with ticketing systems (ServiceNow, JIRA, Remedy, or similar).
• Good understanding of LAN/WAN, Wi-Fi, routers, switches, firewalls, and VPN technologies.
• Familiarity with cloud platforms (Azure, Office 365, or equivalent).
• Knowledge of endpoint security tools (antivirus, encryption, DLP).
• Experience in troubleshooting hardware/software/networking issues.
• Exposure to ITIL processes (Incident, Problem, Change Management).

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent.
• 5–7 years of IT support/help desk experience, with at least 2 years in a team lead or supervisory role.
• IT certifications preferred: ITIL Foundation, CompTIA A+, Network+, Microsoft Certified, or similar.
• Strong leadership, communication, and problem-solving skills.

Thanks & Regards

Ramdas Sakthivel | Sr.Technical Recruiter

Arthur Grand Technologies Inc

Job Type: Full-time

Work Location: In person

Role & responsibilities

• 2to3 years of experience in a helpdesk or IT support role, with a proven track record of resolving technical issues.
• Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users.
• Hands-on experience with Microsoft Office 365 (O365) administration and troubleshooting (e.g., Outlook, Teams, SharePoint, OneDrive).
• Proficiency in Active Directory for user account management, group policies, and permissions.
• Familiarity with Windows operating systems and basic networking concepts (e.g., DNS, DHCP, VPN).
• Ability to work flexible hours to accommodate Central (CST) to Pacific Standard Time (PST) zones (evening/night shifts IST).
• Strong problem-solving skills and attention to detail, with a customer-centric approach to support.
• Experience with IT ticketing systems (e.g., ServiceNow, Zendesk, or similar) is a plus.
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate) are highly desirable.

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.

For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.

We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.

Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.

By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.

This keeps us nimble, ahead of the competition, and on top of our industry.

Our continued success begins with you.

Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting us at

Powered by JazzHR

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of a Management Trainee, Collections 
We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
Responsibilities
• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and supervise the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a phenomenal teammate to process any Adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
• Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in you
Minimum qualifications
• Any Graduate
• Strong Communication Skills (verbal and written)
• High Energy level
Preferred qualifications
• Good customer handling skills

Job Title: Receptionist

Job Summary

We are looking for a professional and personable Receptionist to manage our front desk and provide administrative support across the organization. As the first point of contact, you will represent the company to clients, visitors, and employees, ensuring a welcoming and efficient reception experience.

Key Responsibilities

Greet and welcome visitors, clients, and employees in a professional manner.

Answer, screen, and forward incoming calls, emails, and messages.

Manage visitor logs, issue badges, and maintain front desk security protocols.

Schedule and coordinate meeting rooms, appointments, and conference calls.

Handle courier services, incoming/outgoing mail, and deliveries.

Maintain a clean and organized reception area.Support administrative tasks such as filing, data entry, and document management.

Assist HR/Administration with onboarding, event coordination, and other tasks.

Coordinate with housekeeping and facilities teams to ensure smooth operations.

Provide information and assistance to visitors and staff as required.

Qualifications & Skills

Bachelors degree or equivalent preferred.

Excellent communication and interpersonal skills.

Proficiency in MS Office (Word, Excel, Outlook) and office equipment (phone systems, printers).

Strong organizational and multitasking abilities.

Professional appearance and customer service orientation.

Ability to handle confidential information with integrity.

Technical Support / Help-desk Support Team Lead

Hyderabad(ONSITE)

Full Time Opportunity

Must Have Skills :

• Degree Certificate
• 1 - 2 years of experience as lead in an IT environment
• Excellent communication skills, should be able to hold a conversation
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

• Shrinkage Management:
• Attrition Management:
• Conflict Resolution:
• Issue Mitigation

Process Management

• Monitoring and Control of Queues:
• Continuous Process Improvement:
• Implementation of Process Updates:

Team Development and Mentorship

• Regular Audits:
• Training Needs Identification:
• Key Focus Areas Evaluation:
• Conducting Huddles:.

Client Management

• Problem Determination:
• Resolution and Escalation:
• Client Communication:

Reporting and Feedback

• Capacity Planning:
• Data Analysis and Metrics:
• Feedback Mechanisms

Thanks & Regards

Ramdas Sakthivel | Sr.Technical Recruiter

Arthur Grand Technologies Inc

Job Type: Full-time

Pay: ₹600, ₹1,000,000.00 per year

Work Location: In person