219 Jr0292750 Senior Lead Analyst Client Services Intellimatch Support Reconciliations jobs in Secunderabad
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Manager, Account Management
Hyderabad, Andhra Pradesh
Birdeye
Posted today
Job Viewed
Job Description
Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
Position Overview
As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.
Key Responsibilities
Team Leadership:
- Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
- Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.
Upsell Strategy Development:
- Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
- Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
- Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.
Customer Engagement and Relationship Building:
- Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
- Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
- Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.
Upsell Execution and Performance Tracking:
- Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
- Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
- Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.
Cross-functional Collaboration:
- Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
- Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
- Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.
Requirements
- Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
- Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
- Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
- Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
- Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
- Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
- Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
- Successful candidate will report in US time zone (6:30pm -3:30am IST)
Note: The above job description is a general outline of the responsibilities and
qualifications typically associated with this role. Actual job duties may vary
depending on the organization and industry practices.
Why You’ll Join Us
At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed
and loves to celebrate with you! We find strength in diversity and inclusion, so we
strive to find different points of view and expect everyone to represent their authentic
self at all times.
This advertiser has chosen not to accept applicants from your region.
0
Associate - Account Management
Hyderabad, Andhra Pradesh
Sutherland
Posted today
Job Viewed
Job Description
Job Description
Qualifications
Additional Information
Job Title: Customer Support Associate
Roles and Responsibilities:
- Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Skills Required:
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Email, Chat & Voice).
- 0–2 years of experience (freshers welcome!).
Work Location:
- Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
- Shift: Rotational shifts-includes both day and night
- 5 days of work,2 day-rotational off
Additional Information:
- A fast-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every win—big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
Disclaimer
Sutherland never asks for payments or favors for job opportunities.
If you receive any suspicious request, please report it to:
Qualifications
High school diploma or equivalent and above.
Additional Information
- Working Location: 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
- Timings: 8 Hours plus 1 Hour break, 5 days work per week.
- Perks: One way Cab facilities available (within 25 Kms of office location).
This advertiser has chosen not to accept applicants from your region.
1
Manager , Account Management
Hyderabad, Andhra Pradesh
Arcesium
Posted today
Job Viewed
Job Description
Company Overview
Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.
Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.
Arcesium seeks an Account Manager to join the Client and Partner Development team. This individual will be responsible for all client commercial matters and will work with our global team across the US, UK, and India to create, manage, and execute strategic business plans. The successful Account Manager will develop a deep understanding of their clients’ priorities and develop strategies to leverage Arcesium’s technology and services to provide thoughtful business solutions, articulating a clear vision, and generating enthusiasm along the way.
What You’ll do:
What You’ll Need:
Our data privacy statement can be found
Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.
This advertiser has chosen not to accept applicants from your region.
2
Manager - Strategic Account Management
Hyderabad, Andhra Pradesh
Medtronic
Posted today
Job Viewed
Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
+ Responsible for developing and maintaining Senior/C-Suite level relationships with strategic partners and working with them to identify and qualify new business opportunities.
+ Develops and drives appropriate portfolio management strategy in collaboration with the Business Units to expand and protect market share, optimize pricing strategy, and build long-term contractual agreements and relationships with clients and strategic partners.
+ Responsible for understanding the assigned account's strategic priorities and developing appropriate value-added programs for each account.
+ Develops, communicates, and implements business plans to achieve strategic target business results.
+ Identifies and develops ongoing mutual opportunities for sales growth with key strategic accounts.
**SALES PROFESSIONAL CAREER STREAM:** Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales.
**DIFFERENTIATING FACTORS**
**Autonomy:** Recognized sales expert, managing large accounts involving multiple team members.
Develops proposals and assesses customer needs in order to recommend customized products/services .
Limited oversight from sales manager.
Works with senior executives within a hospital structure.
**Organizational Impact:** Works to achieve individual sales targets and execute on sales strategy by developing new accounts and/or expanding existing accounts, expanding and developing new markets, and building strategic client base.
Has a major impact on achieving functional results and contributes to the strategic planning efforts.
May manage multiple large accounts or large, complex, high visibility, strategic, or tactically important accounts, involving multiple team members.
**Innovation and Complexity:** Makes moderate to significant improvements of sales processes and tools to enhance performance of job area.
Recommends changes in market or account strategy to achieve sales goals .
Exercises judgment in selecting methods and techniques for obtaining results.
**Communication and Influence:** Influences internal contacts (within and outside of the job area) and external suppliers, customers and / or vendors regarding policy, practices and procedures.
Communicates with high level business stakeholders at external suppliers, customers and / or vendors, involving expert negotiation and / or presentations in order to manage and expand strategic relationships and close sales.
**Leadership and Talent Management:** Determines methods and procedures on new assignments and may coordinate activities of other personnel.
Typically responsible for providing guidance, coaching and training to other sales professionals and / or support employees.
Typically responsible for managing major / complex accounts at this level, involving delegation of work and review of work products .
**Required Knowledge and Experience:** Requires deep knowledge of job area typically obtained through education combined with extensive sales experience.
Typically viewed as having a specialty within discipline.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 7 years of relevant experience and expert level knowledge of company products and services.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
+ Responsible for developing and maintaining Senior/C-Suite level relationships with strategic partners and working with them to identify and qualify new business opportunities.
+ Develops and drives appropriate portfolio management strategy in collaboration with the Business Units to expand and protect market share, optimize pricing strategy, and build long-term contractual agreements and relationships with clients and strategic partners.
+ Responsible for understanding the assigned account's strategic priorities and developing appropriate value-added programs for each account.
+ Develops, communicates, and implements business plans to achieve strategic target business results.
+ Identifies and develops ongoing mutual opportunities for sales growth with key strategic accounts.
**SALES PROFESSIONAL CAREER STREAM:** Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales.
**DIFFERENTIATING FACTORS**
**Autonomy:** Recognized sales expert, managing large accounts involving multiple team members.
Develops proposals and assesses customer needs in order to recommend customized products/services .
Limited oversight from sales manager.
Works with senior executives within a hospital structure.
**Organizational Impact:** Works to achieve individual sales targets and execute on sales strategy by developing new accounts and/or expanding existing accounts, expanding and developing new markets, and building strategic client base.
Has a major impact on achieving functional results and contributes to the strategic planning efforts.
May manage multiple large accounts or large, complex, high visibility, strategic, or tactically important accounts, involving multiple team members.
**Innovation and Complexity:** Makes moderate to significant improvements of sales processes and tools to enhance performance of job area.
Recommends changes in market or account strategy to achieve sales goals .
Exercises judgment in selecting methods and techniques for obtaining results.
**Communication and Influence:** Influences internal contacts (within and outside of the job area) and external suppliers, customers and / or vendors regarding policy, practices and procedures.
Communicates with high level business stakeholders at external suppliers, customers and / or vendors, involving expert negotiation and / or presentations in order to manage and expand strategic relationships and close sales.
**Leadership and Talent Management:** Determines methods and procedures on new assignments and may coordinate activities of other personnel.
Typically responsible for providing guidance, coaching and training to other sales professionals and / or support employees.
Typically responsible for managing major / complex accounts at this level, involving delegation of work and review of work products .
**Required Knowledge and Experience:** Requires deep knowledge of job area typically obtained through education combined with extensive sales experience.
Typically viewed as having a specialty within discipline.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 7 years of relevant experience and expert level knowledge of company products and services.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
This advertiser has chosen not to accept applicants from your region.
3
Client Partner - Account Management
Hyderabad, Andhra Pradesh
Tiger Analytics
Posted today
Job Viewed
Job Description
Job Description
Tiger Analytics is global analytics consulting firm. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modelled around expertise and mutual respect with a team first mindset.Working at Tiger, you’ll be at the heart of this AI revolution. You’ll work with teams that push the boundaries of what-is-possible and build solutions that energize and inspire. We are headquartered in the Silicon Valley and have our delivery centres across the globe. The below role is for our Chennai or Bangalore office, or you can choose to work remotely. About the role: As Client Partner – Analytics Consulting , you will work on offering solutions to clients related to latest applications of AI to solve complex business problems, and demonstrate significant business value to various clients. In doing so, you will closely collaborate with a team of consultants, data scientists and data engineers. You will lead the client relationships, manage revenue, work towards growth of the account, and articulate value delivered. On a typical work day, you could be doing one or more of the following:· Manage client relationships across one or more clients.· Focus on offering more solutions and growing the client account, with strong focus on revenue management.· Participate in client workshops to identify high impact problems that could be solved through AI based solutions· Translate business problems (sometimes ambiguous) into clear analytic problem statements.· Work closely with the delivery teams to design the Analytics solutions.· Demonstrate expertise in techno-functional consulting & stakeholder management capabilities.· Perform a role that involves a combination of hands-on contribution, customer engagement and team management.· Articulate how analytic results improve clients’ business & financial metrics.· Contribute to organization building through sharing best practices and latest Industry trends.Job Requirement Required Skills, Competencies & Experience: · Experience in stakeholder management, driving project governance, and linking analytics to business value delivered· Experience of business development, and pitching solutions to large clients.· Experience of growing client accounts and managing clients across various levels.· Knowledge of DS / ML / AI techniques - when and why they are used and interpretation of results from a business viewpoint· In depth understanding of how analytics is used in decision making in one or more industries / functional areas· Ability to translate high level business problems to an analytics problem statement· Experience in scoping, development, validation & deployment of explanatory, predictive, and prescriptive analytics solutions· Knowledge of advanced analytics tools such as R and / or Python· Experience in analysing and visualizing data using tools such as Tableau, PowerBI, Qlikview· Excellent presentation and communication skills· 10 - 14 years of relevant experience· MBA from reputed institute preferredDesignation will be commensurate with expertise/experience. Compensation packages among the best in the industry
This advertiser has chosen not to accept applicants from your region.
4
Account Management Associate - German, UAM
Hyderabad, Andhra Pradesh
Amazon
Posted today
Job Viewed
Job Description
Description
*Minimum B2 level German Language Certification is Mandatory, C1 preferred*
Work Timings - Monday to Friday; European Timings
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.
Are you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.
Key job responsibilities
- Monitor key ASIN metrics, including sales, traffic, conversion rates, Buy Box percentage, and customer feedback. Identify underperforming ASINs and implement strategies for improvement.
- Ensure ASINs follow Amazon's listing guidelines and A+ Content best practices.
- Manage Sponsored Products, Sponsored Brands, and other Amazon advertising campaigns at the ASIN level. Plan and execute deals, coupons, and other promotional activities to boost ASIN visibility.
- Ensure ASINs have adequate stock levels and avoid out-of-stock situations, monitor pricing trends and competition to optimize pricing strategies.
Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
- Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets.
Basic Qualifications
- Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience.
- B2 level of proficiency in German language. Candidate needs to possess strong oral and written communication skills in German language.
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications.
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
- Attention to detail and high capability to work on different projects in parallel
Preferred Qualifications
- Creative and analytical problem solver with a passion for operational excellence
- Ability to work with IT systems, understand and work with XML feeds, SQL/DW would be an added benefit.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
*Minimum B2 level German Language Certification is Mandatory, C1 preferred*
Work Timings - Monday to Friday; European Timings
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.
Are you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.
Key job responsibilities
- Monitor key ASIN metrics, including sales, traffic, conversion rates, Buy Box percentage, and customer feedback. Identify underperforming ASINs and implement strategies for improvement.
- Ensure ASINs follow Amazon's listing guidelines and A+ Content best practices.
- Manage Sponsored Products, Sponsored Brands, and other Amazon advertising campaigns at the ASIN level. Plan and execute deals, coupons, and other promotional activities to boost ASIN visibility.
- Ensure ASINs have adequate stock levels and avoid out-of-stock situations, monitor pricing trends and competition to optimize pricing strategies.
Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
- Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets.
Basic Qualifications
- Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience.
- B2 level of proficiency in German language. Candidate needs to possess strong oral and written communication skills in German language.
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications.
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
- Attention to detail and high capability to work on different projects in parallel
Preferred Qualifications
- Creative and analytical problem solver with a passion for operational excellence
- Ability to work with IT systems, understand and work with XML feeds, SQL/DW would be an added benefit.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Account Management - Associate - German (DE)
Hyderabad, Andhra Pradesh
ADCI HYD 13 SEZ
Posted today
Job Viewed
Job Description
*Minimum B2 level German Language Certification is Mandatory, C1 preferred*
Work Timings - Monday to Friday; European Timings
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.
Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.
Key job responsibilities
•Monitor key ASIN metrics, including sales, traffic, conversion rates, Buy Box percentage, and customer feedback. Identify underperforming ASINs and implement strategies for improvement.
• Ensure ASINs follow Amazon's listing guidelines and A+ Content best practices.
• anage Sponsored Products, Sponsored Brands, and other Amazon advertising campaigns at the ASIN level. Plan and execute deals, coupons, and other promotional activities to boost ASIN visibility.
• E sure ASINs have adequate stock levels and avoid out-of-stock situations, monitor pricing trends and competition to optimize pricing strategies.
Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
• T acking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets.
- Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence
- Experience in account management, marketing, buying, or customer service delivery
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Work Timings - Monday to Friday; European Timings
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.
Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.
Key job responsibilities
•Monitor key ASIN metrics, including sales, traffic, conversion rates, Buy Box percentage, and customer feedback. Identify underperforming ASINs and implement strategies for improvement.
• Ensure ASINs follow Amazon's listing guidelines and A+ Content best practices.
• anage Sponsored Products, Sponsored Brands, and other Amazon advertising campaigns at the ASIN level. Plan and execute deals, coupons, and other promotional activities to boost ASIN visibility.
• E sure ASINs have adequate stock levels and avoid out-of-stock situations, monitor pricing trends and competition to optimize pricing strategies.
Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
• T acking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets.
BASIC QUALIFICATIONS
- German Certification: B2.2 and above level. Excellent communication skills in written and oral German- Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence
PREFERRED QUALIFICATIONS
- Experience with e-commerce, retail, advertising, or media- Experience in account management, marketing, buying, or customer service delivery
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Jr0292750 senior lead analyst client services intellimatch support reconciliations Jobs in Secunderabad !
6
Programmatic Advertising Specialist , Advertising, & Account Management
Hyderabad, Andhra Pradesh
Amazon
Posted today
Job Viewed
Job Description
Description
The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers' contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge.
A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them.
Key job responsibilities
Key job responsibilities
- Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account.
- Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us.
- Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
- Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.
- Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers.
- Identifying opportunities to update existing support documentation and effectively escalating to content specialist.
- Mentoring new and junior employees to up-level their knowledge of Amazon's programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues.
A day in the life
The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects.
About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.
Basic Qualifications
- Bachelor's degree in marketing, communications, or equivalent experience
- 2+ years' experience in digital advertising and/or programmatic advertising
- Excellent verbal and written communication skills (English)
- Ability to effectively and confidently communicate with advertisers
- Strong prioritization and time management skills, with a high degree of flexibility
- Experience providing client services, customer support, or working with external stakeholders on shared objectives
- Willing to work in a diverse atmosphere and contribute to an inclusive culture
- Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required)
Preferred Qualifications
- Experience in online advertising or e-commerce
- 1+ years of ADSP experience
- Basic understanding of programmatic ad technology
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Additional languages (European, Mandarin, Japanese) is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers' contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge.
A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them.
Key job responsibilities
Key job responsibilities
- Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account.
- Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us.
- Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
- Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.
- Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers.
- Identifying opportunities to update existing support documentation and effectively escalating to content specialist.
- Mentoring new and junior employees to up-level their knowledge of Amazon's programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues.
A day in the life
The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects.
About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.
Basic Qualifications
- Bachelor's degree in marketing, communications, or equivalent experience
- 2+ years' experience in digital advertising and/or programmatic advertising
- Excellent verbal and written communication skills (English)
- Ability to effectively and confidently communicate with advertisers
- Strong prioritization and time management skills, with a high degree of flexibility
- Experience providing client services, customer support, or working with external stakeholders on shared objectives
- Willing to work in a diverse atmosphere and contribute to an inclusive culture
- Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required)
Preferred Qualifications
- Experience in online advertising or e-commerce
- 1+ years of ADSP experience
- Basic understanding of programmatic ad technology
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Additional languages (European, Mandarin, Japanese) is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Programmatic Advertising Specialist , Advertising, & Account Management
Hyderabad, Andhra Pradesh
Amazon
Posted today
Job Viewed
Job Description
Description
The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers' contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge.
A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them.
Key job responsibilities
Key job responsibilities
- Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account.
- Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us.
- Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
- Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.
- Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers.
- Identifying opportunities to update existing support documentation and effectively escalating to content specialist.
- Mentoring new and junior employees to up-level their knowledge of Amazon's programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues.
A day in the life
The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects.
About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.
Basic Qualifications
- Bachelor's degree in marketing, communications, or equivalent experience
- 2+ years' experience in digital advertising and/or programmatic advertising
- Excellent verbal and written communication skills (English)
- Ability to effectively and confidently communicate with advertisers
- Strong prioritization and time management skills, with a high degree of flexibility
- Experience providing client services, customer support, or working with external stakeholders on shared objectives
- Willing to work in a diverse atmosphere and contribute to an inclusive culture
- Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required)
Preferred Qualifications
- Experience in online advertising or e-commerce
- 1+ years of ADSP experience
- Basic understanding of programmatic ad technology
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Additional languages (European, Mandarin, Japanese) is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers' contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge.
A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them.
Key job responsibilities
Key job responsibilities
- Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account.
- Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us.
- Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
- Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.
- Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers.
- Identifying opportunities to update existing support documentation and effectively escalating to content specialist.
- Mentoring new and junior employees to up-level their knowledge of Amazon's programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues.
A day in the life
The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects.
About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.
Basic Qualifications
- Bachelor's degree in marketing, communications, or equivalent experience
- 2+ years' experience in digital advertising and/or programmatic advertising
- Excellent verbal and written communication skills (English)
- Ability to effectively and confidently communicate with advertisers
- Strong prioritization and time management skills, with a high degree of flexibility
- Experience providing client services, customer support, or working with external stakeholders on shared objectives
- Willing to work in a diverse atmosphere and contribute to an inclusive culture
- Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required)
Preferred Qualifications
- Experience in online advertising or e-commerce
- 1+ years of ADSP experience
- Basic understanding of programmatic ad technology
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Additional languages (European, Mandarin, Japanese) is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Programmatic Advertising Specialist, Advertising, & Account Management
Hyderabad, Andhra Pradesh
Amazon Dev Center India - Hyderabad
Posted today
Job Viewed
Job Description
The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers’ contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge.
A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them.
Key job responsibilities
Key job responsibilities
- Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account.
- Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us.
- Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
- Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.
- Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers.
- Identifying opportunities to update existing support documentation and effectively escalating to content specialist.
- Mentoring new and junior employees to up-level their knowledge of Amazon’s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues.
A day in the life
The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects.
About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.
- 2+ years’ experience in digital advertising and/or programmatic advertising
- Excellent verbal and written communication skills (English)
- Ability to effectively and confidently communicate with advertisers
- Strong prioritization and time management skills, with a high degree of flexibility
- Experience providing client services, customer support, or working with external stakeholders on shared objectives
- Willing to work in a diverse atmosphere and contribute to an inclusive culture
- Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required)
- 1+ years of ADSP experience
- Basic understanding of programmatic ad technology
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Additional languages (European, Mandarin, Japanese) is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them.
Key job responsibilities
Key job responsibilities
- Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account.
- Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us.
- Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
- Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.
- Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers.
- Identifying opportunities to update existing support documentation and effectively escalating to content specialist.
- Mentoring new and junior employees to up-level their knowledge of Amazon’s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues.
A day in the life
The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects.
About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.
BASIC QUALIFICATIONS
- Bachelor’s degree in marketing, communications, or equivalent experience- 2+ years’ experience in digital advertising and/or programmatic advertising
- Excellent verbal and written communication skills (English)
- Ability to effectively and confidently communicate with advertisers
- Strong prioritization and time management skills, with a high degree of flexibility
- Experience providing client services, customer support, or working with external stakeholders on shared objectives
- Willing to work in a diverse atmosphere and contribute to an inclusive culture
- Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required)
PREFERRED QUALIFICATIONS
- Experience in online advertising or e-commerce- 1+ years of ADSP experience
- Basic understanding of programmatic ad technology
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Additional languages (European, Mandarin, Japanese) is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
This advertiser has chosen not to accept applicants from your region.
9