11 Management Roles jobs in Patna

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.

• Participate in structured training modules covering core business principles and operational strategies.
• Rotate through key departments to gain a holistic understanding of the business.
• Assist in the development and implementation of operational plans and strategies.
• Analyze business processes, identify inefficiencies, and propose improvement solutions.
• Support project management activities, including planning, execution, and monitoring.
• Collaborate with cross-functional teams to achieve organizational objectives.
• Develop data analysis and reporting skills to track key performance indicators (KPIs).
• Present findings and recommendations to senior management.
• Gain hands-on experience in problem-solving and decision-making.
• Contribute to a positive and productive work environment.
• Understand the principles of Lean and Six Sigma methodologies.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Commerce, Engineering, or a related field.
• Strong academic record with a minimum of 65% aggregate score.
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Demonstrated leadership potential through academic, extracurricular, or internship experiences.
• Strong communication (written and verbal) and presentation skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work effectively both independently and as part of a team.
• Enthusiasm for learning and a proactive approach to challenges.
• Willingness to adapt to a hybrid work model, balancing in-office and remote collaboration.
• Genuine interest in business operations and process improvement.

• Assist in market research and analysis to identify new business opportunities and trends.
• Support the business development team in preparing proposals, presentations, and reports.
• Engage with potential clients, understand their needs, and present company solutions.
• Collaborate with internal teams to ensure successful project execution and client satisfaction.
• Participate in strategic planning sessions and contribute ideas for business growth.
• Learn and apply project management methodologies to various business initiatives.
• Analyze sales data and performance metrics to identify areas for improvement.
• Shadow senior management and learn best practices in leadership and operations.
• Contribute to process improvement initiatives within the business development function.
• Develop a strong understanding of the company's products, services, and market position.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Marketing, Finance, or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Proactive attitude and a strong desire to learn and grow.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated leadership potential through academic or extracurricular activities.
• Adaptability to work in a hybrid model, balancing remote and in-office responsibilities.
• Enthusiasm for business development and strategic growth.
• Strong organizational skills and attention to detail.

• Serve as a strategic HR partner to assigned business units, providing expert guidance on all talent-related matters.
• Develop and implement comprehensive talent management strategies, including workforce planning, succession planning, and leadership development.
• Oversee and enhance performance management processes, ensuring alignment with business objectives and fair evaluation.
• Collaborate with business leaders to identify critical talent needs and develop effective recruitment and retention strategies.
• Design and implement employee development programs to foster skill enhancement and career growth.
• Provide coaching and guidance to managers on employee relations, performance issues, and HR best practices.
• Analyze HR data and metrics to identify trends, assess workforce needs, and inform strategic decisions.
• Manage various HR projects and initiatives, ensuring successful implementation and outcomes.
• Facilitate change management efforts within business units, ensuring smooth transitions and employee buy-in.
• Champion a positive and inclusive organizational culture.
• Stay current with HR best practices, employment law, and emerging trends in talent management.

• Master's degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in Human Resources, with a significant focus on Talent Management and HR Business Partnering.
• Proven experience in developing and implementing successful talent management programs (performance management, succession planning, L&D).
• Strong understanding of HR principles, practices, and employment law.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, interpersonal, and influencing skills, with the ability to build trust and credibility with all levels of the organization.
• Demonstrated ability to manage complex projects and multiple priorities in a fast-paced environment.
• Proficiency in HRIS systems and HR analytics.
• Experience working in a remote or distributed team environment is highly desirable.
• Professional HR certification (e.g., SHRM-SCP, PHR) is a plus.

• Lead client engagements, managing project scope, timelines, and deliverables.
• Conduct comprehensive assessments of client operations, identifying key challenges and areas for improvement.
• Develop and present strategic recommendations and implementation roadmaps to senior client stakeholders.
• Facilitate workshops and interviews with client personnel at all levels.
• Mentor and guide junior consultants, fostering their professional development.
• Stay abreast of industry trends, emerging technologies, and best practices in management consulting.
• Contribute to business development efforts, including proposal writing and client relationship management.
• Ensure the highest quality of work and client satisfaction.

• Master's degree in Business Administration (MBA) or a related field from a reputable institution.
• Minimum of 5-7 years of progressive experience in management consulting or a similar strategic advisory role.
• Proven track record of successfully leading complex business transformation projects.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with C-suite executives.
• Proficiency in financial modeling, data analysis, and business process mapping.
• Experience with change management methodologies is a plus.
• Ability to thrive in a fast-paced, demanding environment.
• Willingness to travel occasionally to client sites as needed.