5 Management Roles jobs in Salem

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for a Business Analyst ServiceNow – Order Management and Data for a remote project (working in the Spain's timezone).

Requirements:

• Experience working as a Business Analyst Order Management with focus on Data.
• Business Analyst with experience in data activities, OM knowledge and experience in data migration from external tools to ServiceNow.
• You must be able to grasp functional aspects of data and work with SMEs on mappings.
• Experience in data migration activities, capable to manage large data extractions, covert it into the right ServiceNow target format.
• Desirable experience in OM data model capable to advice best practices on the usage of the fields and its impact on the process.
• Experience with all data objects in the context of OM processes (accounts, sold products, functional products, CIs, contacts, contracts).

Common Skills:

• Excellent written / oral communication skills in English.

• Ability to adapt communication to the audience.

• Excellent interpersonal skills, positive attitude and open mindset.

• Ability to understand and break down complex concepts to clarify the effort and the re-quired changes.

• A team player used to work in a distributed multi-cultural team.

If you’re interested in this job please send your CV in english to with reference LM/BAOM.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for a Business Analyst ServiceNow – Order Management and Data for a remote project (working in the Spain's timezone).

Requirements:

• Experience working as a Business Analyst Order Management with focus on Data.
• Business Analyst with experience in data activities, OM knowledge and experience in data migration from external tools to ServiceNow.
• You must be able to grasp functional aspects of data and work with SMEs on mappings.
• Experience in data migration activities, capable to manage large data extractions, covert it into the right ServiceNow target format.
• Desirable experience in OM data model capable to advice best practices on the usage of the fields and its impact on the process.
• Experience with all data objects in the context of OM processes (accounts, sold products, functional products, CIs, contacts, contracts).

Common Skills:

• Excellent written / oral communication skills in English.

• Ability to adapt communication to the audience.

• Excellent interpersonal skills, positive attitude and open mindset.

• Ability to understand and break down complex concepts to clarify the effort and the re-quired changes.

• A team player used to work in a distributed multi-cultural team.

If you’re interested in this job please send your CV in english to with reference LM/BAOM.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

About Decskill:

Decskill was founded in 2014 with a clear mission: to add value through technological knowledge. Since then, we have been helping companies tackle the challenges of the digital world with business models that ensure training, flexibility, and agility.

Today, we are a team of 600+ professionals with offices in Lisbon, Porto, and Madrid , and we continue to grow.

How we operate:

We work across three key areas:

• DECSKILL TALENT → Acting as an extension of our clients’ IT teams, providing top technology talent
• DECSKILL BOOST → Building and managing specialized teams to optimize time-to-market and accelerate results