3 Management jobs in Surat

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Surat, Dumas Road Magdalla Circle, Surat, Gujarat, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Company Overview

Omni Career Hub is dedicated to empowering individuals through customized solutions aligned with their goals. Operating within the education industry, we facilitate a smooth and rewarding journey for students and young professionals in education, skill development, and career opportunities worldwide. Our mission is to inspire a generation to think big and achieve their highest potential. Headquartered in Surat, we are a growing team with 11-50 employees. Visit us at omnicareerhub.com .

Job Overview

We are seeking a Senior Center Head to join our team in Surat. This full-time role requires a dynamic leader to oversee center operations, drive sales, and expand our educational services. The Center Head is crucial in ensuring the seamless delivery of our offerings while managing a motivated team. If you have a keen passion for education and career development, this is the perfect opportunity for you.

Qualifications and Skills

   Experience in branch handling to ensure efficient daily operations and maintain the quality of services (Mandatory skill).

   Proven track record in sales management to drive growth and meet revenue targets (Mandatory skill).

   Proficiency in managing edtech platforms to streamline educational services and enhance learning experiences (Mandatory skill).

   Strong operations management skills to optimize resource allocation and improve process efficiencies.

   Excellent team management abilities to foster a collaborative environment and lead the team towards achieving goals.

   Capable of making data-driven decisions that inform strategic choices and improve business outcomes.

   Ability to develop and implement effective marketing strategies that boost brand visibility and student enrollment.

   Strategic planning experience to align center initiatives with overall company objectives and future expansion goals.

Roles and Responsibilities

   Oversee the daily operations of the center, ensuring compliance with company standards and processes.

   Develop and execute sales strategies to increase market share and achieve financial targets.

   Lead, motivate, and manage the center team, providing guidance to achieve performance objectives.

   Ensure effective integration and use of edtech platforms to enhance learning and operational efficiency.

   Implement strategies for student recruitment, retention, and satisfaction to expand center outreach.

   Analyze performance data and metrics to make informed decisions and optimize center operations.

   Collaborate with corporate leadership to align the center's goals with the company's strategic objectives.

   Represent the center in community events and build partnerships with local educational institutions and organizations.