13 Medical Assisting jobs in Chennai

Position Summary

The Patient Care Coordinator serves as a key liaison between patients, families, and the healthcare team. This role ensures seamless coordination of care, supports patient needs, and enhances the overall patient experience by guiding them through the healthcare process, addressing concerns, and ensuring high-quality service delivery.

Key Responsibilities

• Patient Support & Communication
• Serve as the primary point of contact for patients and families, ensuring clear communication and compassionate support.
• Educate patients on treatment plans, procedures, discharge instructions, and follow-up care.
• Address patient questions, concerns, and complaints in a timely and professional manner.
• Care Coordination
• Schedule and manage patient appointments, referrals, and follow-ups.
• Coordinate between physicians, nurses, allied health professionals, and administrative staff to ensure continuity of care.
• Monitor patient progress and ensure adherence to care plans.
• Administrative Duties
• Maintain accurate patient records in compliance with hospital policies and confidentiality guidelines.
• Manage patient admission, transfer, and discharge processes.
• Assist with insurance verification, billing queries, and authorization processes when needed.
• Quality & Compliance
• Ensure compliance with hospital protocols, safety standards, and regulatory requirements.
• Participate in patient satisfaction initiatives and quality improvement projects.
• Document patient feedback and contribute to service improvement strategies.

Qualifications

• Education:
• Bachelor's degree in Nursing, Healthcare Administration, Social Work, or related field (preferred).
• Diploma/Certification in patient care or healthcare administration (acceptable with experience).
• Experience:
• 1–3 years of experience in healthcare, patient services, or a clinical setting.
• Experience in coordinating patient care or working in a hospital environment is an advantage.
• Skills & Competencies:
• Strong communication and interpersonal skills with a compassionate approach.
• Excellent organizational and time-management abilities.
• Knowledge of medical terminology and hospital operations.
• Proficiency in MS Office and hospital information systems (HIS/EMR).
• Ability to handle sensitive information with confidentiality and professionalism.

Key Attributes

• Patient-focused mindset with empathy and respect.
• Ability to work under pressure in a fast-paced hospital environment.
• Collaborative team player with problem-solving skills.
• Commitment to continuous learning and service excellence.

Job Type: Full-time

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

Provide info related to services and tariff to the patients.

Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

Pre and post-counseling for the patients undergoing the treatment plans if required.

Address and resolve patient complaints and concerns promptly and effectively.

Understand and action accurate data entry on a daily basis

Handling Appointments

Understand the CRM platform

Comprehend detailed nuances around therapist availability and accordingly block appointments

Maintain data related to financial transactions, patient flow, and individual patient visits.

Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

Respect patients by recognizing their rights; and maintaining confidentiality.

Collect patient testimonials and feedback as per organizational policy.

Monitor and evaluate patient care metrics, identifying areas for improvement.

TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

Responsible to follow up on the assessment report till it gets delivered to the patient

Work closely with the sales team to promote patient care initiatives and success rate

Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

   Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

   Provide info related to services and tariff to the patients.

   Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

   Pre and post-counseling for the patients undergoing the treatment plans if required.

   Address and resolve patient complaints and concerns promptly and effectively.

   Understand and action accurate data entry on a daily basis

Handling Appointments

   Understand the CRM platform

   Comprehend detailed nuances around therapist availability and accordingly block appointments

   Maintain data related to financial transactions, patient flow, and individual patient visits.

   Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

   Respect patients by recognizing their rights; and maintaining confidentiality.

   Collect patient testimonials and feedback as per organizational policy.

   Monitor and evaluate patient care metrics, identifying areas for improvement.

   TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

   Responsible to follow up on the assessment report till it gets delivered to the patient

   Work closely with the sales team to promote patient care initiatives and success rate

   Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

Walkin Interview - Mon to Sat (11am to 3pm) - Location: NO.1, RADIAL ROAD, PALLIKKARANAI, CHENNAI, TAMILNADU

Contact: Nandhini : , Email ID :

Preferred candidate profile:

• Qualification: Any Graduate/Post Graduate
• Experience: 0 to 5 years.
• Pleasant looking with good communication (Male/Female)
• Must follow hospital grooming standards and uniform policy.
• Preferable to have typewriting skills.
• Rotational Shifts including night duties.
• Immediate Joiners are preferred.

1. Guest Relations Officer:

Job Description:

• Greets patients and patient visitors, determines nature/ purpose of visit, and directs them accordingly.
• Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
• Receive and make telephone calls as required. Phones must be answered within 3 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your manager. Do not shout or respond in a rude manner to the patient.
• Information about Hospital, such as location of departments/offices, employees within the organization or services provided.
• Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.
• Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy.
• Maintains departmental records and files and takes care of Department equipment.
  
  Participates in departmental meetings and related in-service educational programmes.
• Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis.
• Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register.
• Coordinating with Housekeeping for room cleaning.
• Coordinating with maintenance department for room maintenance work.
• Coordinating with Emergency staff for Admission.
• Arranging transport to wards.
• Reporting to Head of the Department.

2. Patient Care Coordinator:

Job Description:

• Guide and assist the Patients in their visits to hospital.
• Resolve the Patients queries by being single point of contact.
• Guidance and counseling to the patients and their families.
• Help the Patients & relatives in taking admission and billing process.
• Updating and escalating the customers feedback to the PR Team.
• Maintain good rapport with the patient during their visit.
• Relationship between management and Patients beyond hospital visits responsible for overall customer satisfaction.
• Escorting the patient throughout the OPD and diagnostics department. Until patient/ guest leaves for the day.
• Follow standard help desk procedure.
• Inform management of recurring problem.
• Manages problem resolution for patient & relatives through feedback analysis in coordination with department head to develop proactive problem solutions.
• Need to take care of all other works which is assigned by the Manager.

3. Patient Relations Officer:

Job Description:

• Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor.
• Should have a basic understanding of systems and processes that are to be followed in a healthcare facility.
• Counseling and respond to patients needs, requirements and concerns as appropriate.
• Making patients aware of health services and facilities available for patients at Dr. KMH.
• Investigate and/ or channel complaints or problems to appropriate head department in hospital.
• Assist in resolving conflicts and act as an intermediary between patients, families and staff.
• Supports/facilitates the implementation of innovation and systems that eliminate patient harm.
• Collect data and information about patient feedback and make recommendations as appropriate.
• Explaining policies, procedures or services to unknown patients using medical or administrative knowledge.
• Analyzing and assessment of patients needs through IP visit.
• Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback.
• All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization.
• All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions.
• Monitoring and analyzing the patients rights and responsibilities.
• Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety.
• Need to take care of all other works which is assigned by the Manager.

4. Billing Executive

Job Description:

• Carry out the daily activities of the department.
• Handle Cash & Credit IP billing.
• Interact with customers to solve various queries regarding bills.
• File and maintain all records.
• All the consultation, and any type of OP/IP billing have to be managed by the billing staff.
• The complete tariff structure, Consultation charges of the doctors have to be updated in the system to avoid miscalculations.
• Manual billing is not acceptable and computer billing needs to be followed strictly.
• Before taking a printout of the bill, the details mentioned in the bill needs to be explained clearly to the attender along with the break up. On acceptance, a printout could be taken accordingly.
• Receive and enter the billing activities received from the clients.
• Any error in the billing is not acceptable and, in such situation, the billing staff needs to take complete responsible of the deficit occurred.
• File and maintain all documents pertaining to the patient in an orderly manner.
• No billing counter staff is authorized to provide discounts unless a prior notice has been given.
• Resolves billing issues by discussing contract with third-party payer; explaining insurance contract with patient; negotiating settlement.
• Maintains patient and invoice files by entering and adjusting data.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes medical office mission by completing related results as needed.
• Reporting to Head of the Department.

We are looking for a 'Female Front office manager' who can also work as a 'Clinic Assistant' from 4:50pm to 9:30pm (Monday to Saturday) at our Multi-Speciality Clinic in Kodambakkam. Basic English speaking skills and a minimum of Higher secondary Schooling will be required as educational qualification. Job opening is immediate. Freshers are welcome, Training will be provided by our team.

Job Type: Part-time

Pay: Up to ₹10,000.00 per month

Expected hours: 24 – 27 per week

Benefits:

• Flexible schedule
• Paid time off

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Work Location: In person

We are a skin clinic functioning since the last 9 years. We are looking for a staff to help us with procedures (skin treatments) . Training will be given by the doctor. In addition to the above, we would like the staff to maintain inventory and also to co-ordinate with the other staff in the clinic. We are looking for someone who can work with us for long term.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹18,000.00 per month

Work Location: In person

JOB DETAILS

JOB DETAILS

We are looking for an organized and computer-literate medical administrative assistant to be responsible for our healthcare facility's front desk tasks. These tasks include answering phone calls, managing appointment bookings and updating the facility's system with patients' information. To be successful as a medical administrative assistant you must be able to keep patients' information confidential and exercise patience when working with potentially difficult individuals. A good administrative assistant has great attention to detail and is able to prioritize tasks efficiently. Medical Administrative Assistant Responsibilities: Answer phone calls. Respond to emails. Schedule appointments. Greet patients upon arrival. Collect patients' personal information. Validate payment methods and medical insurance coverage. Record patients' information in the computer system. Issue invoices to clients.

Job Types: Full-time, Fresher

Pay: ₹12, ₹35,732.11 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person