462 Network Engineer jobs in Hyderabad

Network Support Engineer L2

Role Type: Consultant

About the Role

We are looking for a
Network Support Engineer (Level 2)
with strong skills in
Wi-Fi and network support
. This role involves providing
remote technical support to US clients
, handling both
inbound and outbound calls
, and resolving issues quickly and effectively.

You'll work in the
US Eastern Timezone (EST/EDT)
and engage directly with customers, so strong
English communication skills
are essential.

Key Responsibilities

• Provide
  remote L2 technical support
  for Wi-Fi and network-related issues.
• Troubleshoot and resolve customer problems through
  phone calls, tickets, and remote tools
  .
• Support and maintain networks including
  Wi-Fi, VPN, switches, and basic firewall issues
  .
• Document issues, track progress, and ensure resolution within SLAs.
• Collaborate with senior engineers or vendors when escalation is needed.
• Ensure a
  customer-first approach
  in every interaction.

Skills & Experience

• Hands-on experience in
  Wi-Fi troubleshooting and network support
  .
• Familiarity with
  Active Directory, VPNs, TCP/IP, DHCP, DNS
  , and ticketing tools.
• Strong ability to explain solutions clearly to customers over phone and remote sessions.
• Proficiency in English (spoken and written).
• Prior experience in
  remote IT support or technical helpdesk
  (L1/L2).
• Candidates with
  shorter notice periods (less than 4 weeks, ideally 1–2 weeks)
  will be prioritized.

Preferred (Not Mandatory)

• Exposure to cloud-managed Wi-Fi solutions (Cisco Meraki, Aruba Central, Ruckus).
• Industry certifications (CCNA, CWNA, etc.) are a plus but not required.

What We Offer

• 100%
  remote work aligned with US Eastern Timezone
  .
• Direct exposure to supporting
  enterprise US clients
  .
• Competitive compensation with opportunities to grow into senior roles.
• A collaborative team environment with continuous learning opportunities.

We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.

Work Details:

• Shifts: Rotational (5 Days Working)

• Notice Period: Immediate to 15 Days

• Experience Required: 1 to 2 Years

Key Responsibilities:

• Operating System Support
• Hardware Support
• Software Support
• Network Support
• Security Management
• Active Directory Administration
• Remote Support
• Asset Management

Technical Skills:

• Basic OS installation and configuration

• PC/Laptop hardware troubleshooting

• Microsoft Outlook setup and support

• Basic Active Directory (user/group management, password resets)

• Printer and peripheral setup

• Basic networking (IP, DNS, DHCP, VPN)

• Antivirus and endpoint security management

• Exposure to SCCM, BSOD troubleshooting (basic level)

• BitLocker encryption and recovery

Sikich is seeking a Network Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of network infrastructure, including Azure Networking services, and extensive experience in managing and troubleshooting network issues. As a Network Support Engineer, you will play a crucial role in maintaining and optimizing our clients' network environments, resolving complex network issues, and providing advanced customer service. You will leverage your extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' network operations.

About the firm

Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.

Primary Job Responsibilities

• Provide expert-level technical support for clients, addressing complex network issues, including network configurations, performance optimization, and troubleshooting connectivity problems. Collaborate with team members to resolve advanced network-related issues.
• Take ownership of escalated network issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to efficiently resolve complex network problems.
• Create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system.
• Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
• Identify potential network issues and recommend improvements to clients' network environments. Implement proactive solutions to enhance network performance and security, minimizing the risk of downtime and data loss.
• Utilize advanced network troubleshooting skills to detect potential issues and propose enhancements for clients' network systems. Implement proactive solutions aimed at optimizing network performance and fortifying security.
• Lead and participate in network projects, including network upgrades, configurations, and performance enhancements. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
• Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems.
• Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
• Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Ensure all actions and communications align with our company's standards of professionalism and quality.
• Participate in after-hours on-call rotation.

Requirements

• 5+ years of experience providing end user and infrastructure technical support.
• A degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
• Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms. Demonstrates in-depth hardware troubleshooting skills.
• Strong customer service and communication skills, with the ability to explain complex technical concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
• Ability to lead and mentor junior team members, providing technical guidance and support.
• Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities.
• Stay up-to-date with the latest industry trends and technologies, and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.

Benefits of being a part of the team

• Family Health Insurance including parents
• Life & Accident Insurance
• Maternity/paternity leave
• Performance-based incentives
• Referral Bonus program
• Exam Fee Reimbursement Policy
• Indian festival holidays
• 5 days working week
• Doctor's Consultation

Job title: Network Support Engineer

Location: Hyderabad, Bangalore, Chennai, NCR

Job Type: Full-Time

Notice Period: Immediate to 30 Days (Not Negotiable)

Summary:

In this role, resources need to have a strong understanding of Networking in the dynamic infrastructure space. He/she will need to be familiar with multiple technology stacks in Networking and Communicating and collaborating with client and other technical support teams fix issues timely.

Key Responsibilities:

Network Hardening & Support

Implement security best practices across routers, switches, firewalls, and wireless access points.

Conduct vulnerability scans and remediate findings (patching, ACL tuning, firmware updates).

Configure IDS/IPS, VPNs, and firewall rules to minimize attack surface.

Respond to Level 1–3 network-related support tickets via ITSM platforms (e.g., ServiceNow, Jira).

Troubleshoot LAN/WAN issues, DNS/DHCP failures, and connectivity drops.

Maintain SLAs and ensure timely resolution of incidents and service requests.

Routing, Switching & Protocols

Implement LAN/WAN connections using routers and switches.

Configure Layer 2/Layer 3 switching, VLANs, VTP, STP, EtherChannel.

Set up routing protocols: Static, RIPv2, EIGRP, OSPF, BGP.

Work with ACL, NAT, PAT, DHCP, HSRP for secure and efficient traffic flow.

Security & Incident Response

Monitor and define network security requirements.

Manage intrusion detection systems, firewalls, antivirus, log management, and authentication systems.

Investigate intrusion/hacking incidents and lead incident response efforts.

Create, document, and implement procedures for solution builds and device deployments.

Collaboration & Escalation Management

Communicate effectively with clients and internal teams to resolve escalations.

Collaborate with cybersecurity, server, and cloud teams to align network posture.

Generate reports on ticket trends, recurring issues, and hardening progress.

Required Skills

Strong grasp of TCP/IP, VLANs, ACLs, NAT, and routing protocols.

Hands-on experience with Cisco, Juniper, Fortinet, Palo Alto devices.

Familiarity with wireless tools and RF planning software.

Proficiency with troubleshooting tools like Wireshark and Packet Tracer.

Basic scripting (Python, Bash) for automation is a plus.

Qualifications

Bachelor's in computer science, IT, or related field.

Certifications preferred: CCNA, CWNA, CompTIA Network+, Fortinet NSE, or equivalent

Sikich is seeking a Network Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of network infrastructure, including Azure Networking services, and extensive experience in managing and troubleshooting network issues. As a Network Support Engineer, you will play a crucial role in maintaining and optimizing our clients' network environments, resolving complex network issues, and providing advanced customer service. You will leverage your extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' network operations.

About the firm

Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.

Primary Job Responsibilities

• Provide expert-level technical support for clients, addressing complex network issues, including network configurations, performance optimization, and troubleshooting connectivity problems. Collaborate with team members to resolve advanced network-related issues.
• Take ownership of escalated network issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to efficiently resolve complex network problems.
• Create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system.
• Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
• Identify potential network issues and recommend improvements to clients' network environments. Implement proactive solutions to enhance network performance and security, minimizing the risk of downtime and data loss.
• Utilize advanced network troubleshooting skills to detect potential issues and propose enhancements for clients' network systems. Implement proactive solutions aimed at optimizing network performance and fortifying security.
• Lead and participate in network projects, including network upgrades, configurations, and performance enhancements. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
• Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems.
• Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
• Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Ensure all actions and communications align with our company's standards of professionalism and quality.
• Participate in after-hours on-call rotation.

Requirements

• 5+ years of experience providing end user and infrastructure technical support.
• A degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
• Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms. Demonstrates in-depth hardware troubleshooting skills.
• Strong customer service and communication skills, with the ability to explain complex technical concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
• Ability to lead and mentor junior team members, providing technical guidance and support.
• Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities.
• Stay up-to-date with the latest industry trends and technologies, and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.

Benefits of being a part of the team

• Family Health Insurance including parents
• Life & Accident Insurance
• Maternity/paternity leave
• Performance-based incentives
• Referral Bonus program
• Exam Fee Reimbursement Policy
• Indian festival holidays
• 5 days working week
• Doctor's Consultation

Sikich is seeking a Network Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of network infrastructure, including Azure Networking services, and extensive experience in managing and troubleshooting network issues. As a Network Support Engineer, you will play a crucial role in maintaining and optimizing our clients' network environments, resolving complex network issues, and providing advanced customer service. You will leverage your extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' network operations.

About the firm

Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.

Primary Job Responsibilities

• Provide expert-level technical support for clients, addressing complex network issues, including network configurations, performance optimization, and troubleshooting connectivity problems. Collaborate with team members to resolve advanced network-related issues.
• Take ownership of escalated network issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to efficiently resolve complex network problems.
• Create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system.
• Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
• Identify potential network issues and recommend improvements to clients' network environments. Implement proactive solutions to enhance network performance and security, minimizing the risk of downtime and data loss.
• Utilize advanced network troubleshooting skills to detect potential issues and propose enhancements for clients' network systems. Implement proactive solutions aimed at optimizing network performance and fortifying security.
• Lead and participate in network projects, including network upgrades, configurations, and performance enhancements. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
• Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems.
• Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
• Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Ensure all actions and communications align with our company's standards of professionalism and quality.
• Participate in after-hours on-call rotation.

Requirements

• 5+ years of experience providing end user and infrastructure technical support.
• A degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
• Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms. Demonstrates in-depth hardware troubleshooting skills.
• Strong customer service and communication skills, with the ability to explain complex technical concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
• Ability to lead and mentor junior team members, providing technical guidance and support.
• Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities.
• Stay up-to-date with the latest industry trends and technologies, and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.

Benefits of being a part of the team

• Family Health Insurance including parents
• Life & Accident Insurance
• Maternity/paternity leave
• Performance-based incentives
• Referral Bonus program
• Exam Fee Reimbursement Policy
• Indian festival holidays
• 5 days working week
• Doctor's Consultation

Sikich is seeking a Network Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of network infrastructure, including Azure Networking services, and extensive experience in managing and troubleshooting network issues. As a Network Support Engineer, you will play a crucial role in maintaining and optimizing our clients' network environments, resolving complex network issues, and providing advanced customer service. You will leverage your extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' network operations.

About the firm

Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.

Primary Job Responsibilities

• Provide expert-level technical support for clients, addressing complex network issues, including network configurations, performance optimization, and troubleshooting connectivity problems. Collaborate with team members to resolve advanced network-related issues.
• Take ownership of escalated network issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to efficiently resolve complex network problems.
• Create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system.
• Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
• Identify potential network issues and recommend improvements to clients' network environments. Implement proactive solutions to enhance network performance and security, minimizing the risk of downtime and data loss.
• Utilize advanced network troubleshooting skills to detect potential issues and propose enhancements for clients' network systems. Implement proactive solutions aimed at optimizing network performance and fortifying security.
• Lead and participate in network projects, including network upgrades, configurations, and performance enhancements. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
• Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems.
• Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
• Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Ensure all actions and communications align with our company's standards of professionalism and quality.
• Participate in after-hours on-call rotation.

Requirements

• 5+ years of experience providing end user and infrastructure technical support.
• A degree in IT or related fields, or equivalent experience. Advanced certifications (e.G., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
• Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms. Demonstrates in-depth hardware troubleshooting skills.
• Strong customer service and communication skills, with the ability to explain complex technical concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
• Ability to lead and mentor junior team members, providing technical guidance and support.
• Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities.
• Stay up-to-date with the latest industry trends and technologies, and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.

Benefits of being a part of the team

• Family Health Insurance including parents
• Life & Accident Insurance
• Maternity/paternity leave
• Performance-based incentives
• Referral Bonus program
• Exam Fee Reimbursement Policy
• Indian festival holidays
• 5 days working week
• Doctor's Consultation