What Jobs are available for Nursing Assistants in Mumbai?

Job Title : Staff Nurse Home Care

Department : Home Care Nursing Services

Location : This is a field-based role. The nurse will be deployed to patients' homes across various locations within Mumbai as per operational requirements. This position does not involve duties within hospital premises.

To provide basic and compassionate nursing care to patients at their homes under supervision, ensuring safety, hygiene, and timely execution of care tasks.

Education : Mandatory, GNM or B.Sc. Nursing from a recognized institute with valid State Nursing Council Registration.

Experience : One plus years of experience

Desirable: BLS (Basic Life Support) Certification.

   Clinical Care

   Deliver safe, effective, and hygienic nursing care at the patients home.

   Assist with personal hygiene, wound dressing, IV fluids, injections, catheter care, vital monitoring, etc.

   Follow physician/nursing supervisor instructions accurately.

   Administer medications as prescribed and maintain clear documentation.

   Monitor patient condition and report any concerns to the supervisor promptly.

   Documentation & Communication

   Maintain proper nursing notes, vitals chart, and medication logs.

   Update case sheet and report patient condition to the reporting manager regularly.

   Communicate politely and professionally with patients and families.

   Patient Safety & Hygiene

   Adhere strictly to infection prevention protocols and home care safety guidelines.

   Ensure proper handling and disposal of medical waste at home.

   Team Collaboration

   Coordinate with the home care coordinator, physiotherapists, and lab teams as required.

   Participate in training and skill upgradation sessions.

Core Values: Patient-first approach, compassion, integrity, respect, teamwork.

Technical Skills: Basic nursing procedures, Infection control, Safe medication handling, Basic first aid.

Soft Skills: Good communication, Adaptability, Professionalism in home settings.

Work involves travel to patient homes.

Must be comfortable working in variable home environments.

Shift duties or on-call availability will be required.

Should adhere to hygiene, dress code, and punctuality norms.

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a state-of-the-art, 345-bed multi-specialty tertiary care hospital in Mumbai. It is renowned for its cutting-edge technology and international-standard facilities, providing high-quality healthcare in various specialties such as cardiac sciences, nephro-urology, and oncology. With a history rooted in excellence since 1918, the hospital continues to uphold the legacy of its founding principles: respect for life and a commitment to exceptional patient care.

Job Overview

We are seeking a Senior-level Lead Nursing Quality Excellence, (Deputy General Manager) to join our team in Mumbai on a full-time basis. The candidate will be pivotal in leading nursing quality initiatives and ensuring compliance with international accreditation standards. The role demands strong leadership skills and a passion for quality improvement in healthcare settings.

Qualifications and Skills

• Proven experience in nursing leadership, with a strong background in managing teams and fostering a collaborative environment.
• Extensive knowledge in quality improvement methodologies and their application in a healthcare context.
• Profound understanding of accreditation standards and healthcare regulatory requirements.
• Expertise in process optimization to enhance patient care delivery and operational efficiency within the nursing department.
• Strong commitment to patient safety with an ability to develop and implement safety protocols effectively.
• Experience in managing electronic medical records to ensure accurate documentation and data management.
• Ability to achieve and maintain JCI Accreditation (Mandatory skill), demonstrating compliance with international healthcare standards.
• Proficiency in attaining ANA Magnet Recognition (Mandatory skill), showcasing nursing excellence and innovations.
• Preference shall be given to such candidates who have independently handled JCI Accreditation of a big hospital and have knowledge in ANC Magnet Recognition.

Roles and Responsibilities

• Lead the development and implementation of nursing quality improvement initiatives and management strategies.
• Ensure compliance with evolving accreditation standards and guide the nursing staff towards achieving these benchmarks.
• Optimize nursing processes and workflows to enhance the quality and efficiency of patient care services.
• Monitor and maintain the highest standards of patient safety, implementing corrective measures as necessary.
• Oversee the management and effective use of electronic medical records for nursing documentation.
• Collaborate with multidisciplinary teams to foster an environment of continuous improvement and excellence in healthcare delivery.
• Train and empower nursing staff to uphold and exceed quality standards in their day-to-day operations.
• Act as a key liaison between nursing staff and hospital administration on quality assurance and process improvement projects.

Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector

Department: Hospital @Home / Home Care

Location: Charni Road, Mumbai

Reporting To: Manager Hospital @Home Services

Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)

Employment Type: Full-Time

Job Summary:

The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.

Qualifications & Experience:

• Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
• Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
• Excellent verbal and written communication skills
• Proficient in MS Office and basic hospital management systems
• Willingness to work in rotational shifts including late evenings

Key Responsibilities:

1. Patient Experience & Service Coordination:

• Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
• Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
• Represent the hospital brand and uphold its mission, vision, and values in every interaction

2. Scheduling & Communication:

• Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
• Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
• Provide accurate information and proper redirection to patients during service inquiries

3. Turnaround Time (TAT) & Escalation Management:

• Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
• Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
• Escalate unresolved or complex issues appropriately while ensuring patient satisfaction

4. Billing & Documentation:

• Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions
• Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail
• Maintain clear, complete, and accurate service records

5. Quality, Grooming & Protocol Adherence:

• Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy
• Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism
• Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks

6. Shift Operations & Coverage:

• Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients
• Maintain seamless handovers and communication between shifts to support uninterrupted care delivery

Key Competencies:

• Service Orientation & Empathy
• Communication & Interpersonal Skills
• Attention to Detail & Time Management
• Problem-Solving and Escalation Handling
• Digital Literacy & Documentation Accuracy
• Professionalism and Brand Representation

• Assist registered nurses in providing direct patient care to pediatric patients.
• Monitor vital signs (temperature, pulse, respiration, blood pressure) and document observations accurately.
• Assist patients with daily living activities, including feeding, bathing, dressing, and toileting, with sensitivity to their age and condition.
• Measure and record intake and output of fluids.
• Administer basic bedside care as directed by the nursing staff.
• Respond promptly to patient call lights and provide assistance.
• Ensure patient comfort and safety, reporting any changes in condition or concerns to the nurse.
• Collect specimens (e.g., urine, stool) as required.
• Assist with patient mobility, including turning, repositioning, and ambulating patients.
• Maintain a clean, safe, and organized patient environment.
• Sterilize and prepare medical equipment and instruments.
• Educate parents and guardians on basic care instructions and reinforce information provided by the nurse.
• Document all care provided in the patient's medical record.
• Adhere to all hospital policies, procedures, and infection control protocols.

• Certification as a Pediatric Nurse Assistant (CPNA) or equivalent recognized certification.
• High school diploma or equivalent.
• Proven experience working as a Nurse Assistant, preferably with pediatric patients.
• Solid understanding of pediatric anatomy, physiology, and common childhood illnesses.
• Proficiency in taking vital signs and basic patient care procedures.
• Excellent communication and interpersonal skills, with the ability to connect with children and their families.
• A gentle, patient, and nurturing approach to care.
• Ability to work effectively as part of a healthcare team.
• Strong observation skills and attention to detail.
• Physical stamina to perform the duties of the role, including lifting and assisting patients.
• Basic knowledge of medical terminology.
• Current CPR certification is required.
• A genuine passion for working with children and contributing to their health and recovery.