15,597 Openings For Customer Support Voice Process jobs in India
Openings for Customer support - Voice Process
Posted today
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Job Description
Job description
Openings for International Voice Process(Customer Support) - Night Shift
Experience: 1 to 5 Years in International Voice Process
Working Model: On-site Work Only
Shifts: Night Shifts
Graduation: Minimum Bachelor's Degree (No Diploma)
Should be from BPO background
Work Location : Chennai (Perungalathur)
Key Requirements:
1. Strong Communication Skills
2. Proficient in Customer Handling
3. Immediate Joiner or 15 Days Notice Period
comfortable with Chennai office and night shifts
4.International Voice experience(Customer support) is mandatory
Max CTC: 4.5 LPA(Varies according to the Experience and Last drawn CTC)
Interested
Kindly share me your updated Resume to
Contact -
Openings for customer support - voice process
Posted today
Job Viewed
Job Description
Openings for Customer support - Voice Process
Posted today
Job Viewed
Job Description
Job description
Openings for International Voice Process(Customer Support) - Night Shift
Experience: 1 to 5 Years in International Voice Process
Working Model: On-site Work Only
Shifts: Night Shifts
Graduation: Minimum Bachelor's Degree (No Diploma)
Should be from BPO background
Work Location : Chennai (Perungalathur)
Key Requirements:
1. Strong Communication Skills
2. Proficient in Customer Handling
3. Immediate Joiner or 15 Days Notice Period
comfortable with Chennai office and night shifts
4.International Voice experience(Customer support) is mandatory
Max CTC: 4.5 LPA(Varies according to the Experience and Last drawn CTC)
Interested
Kindly share me your updated Resume to
Contact -
Openings for Customer support - Voice Process
Posted today
Job Viewed
Job Description
Job description
Openings for International Voice Process(Customer Support) - Night Shift
Experience: 1 to 5 Years in International Voice Process
Working Model: On-site Work Only
Shifts: Night Shifts
Graduation: Minimum Bachelor's Degree (No Diploma)
Should be from BPO background
Work Location : Chennai (Perungalathur)
Key Requirements:
1. Strong Communication Skills
2. Proficient in Customer Handling
3. Immediate Joiner or 15 Days Notice Period
comfortable with Chennai office and night shifts
4.International Voice experience(Customer support) is mandatory
Max CTC: 4.5 LPA(Varies according to the Experience and Last drawn CTC)
Interested
Kindly share me your updated Resume to
Contact -
Openings for customer support - voice process
Posted 1 day ago
Job Viewed
Job Description
Customer Service & Technical Support Specialist
Posted 2 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Provide technical support and troubleshooting for software and hardware issues.
- Guide customers through product features, functionalities, and solutions.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to the appropriate technical teams or supervisors.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction by resolving issues effectively and efficiently.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Participate in ongoing training to stay updated on product knowledge and support best practices.
Qualifications:
- Proven experience in customer service or technical support roles.
- Strong understanding of common computer hardware and software issues.
- Excellent communication, active listening, and problem-solving skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Patience and empathy when dealing with customer concerns.
- Ability to multitask and manage time effectively.
- Bachelor's degree or equivalent experience in a relevant field.
- Experience with (mention specific relevant software/hardware if applicable) is a plus.
This hybrid role requires flexibility, with specific days designated for remote work and others for in-office collaboration and team building. If you are passionate about technology and customer satisfaction, we encourage you to apply.
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Customer Service Manager - Technical Support
Posted today
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Job Description
Key Responsibilities:
- Manage and mentor the customer service and technical support team.
- Develop and implement customer service policies and procedures.
- Ensure timely and effective resolution of customer technical issues.
- Monitor customer service performance metrics and KPIs.
- Train and coach support staff on product knowledge and service skills.
- Handle escalated customer complaints and complex issues.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with product and engineering teams on issue resolution.
- Implement strategies to enhance customer satisfaction and retention.
- Prepare reports on customer service performance and team activities.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service management, with a focus on technical support.
- Proven experience in leading and motivating a customer service team.
- Strong understanding of customer service best practices and KPIs.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to handle customer escalations and difficult situations effectively.
- Experience with CRM software and customer support tools.
- Proficiency in analyzing customer service data.
- Experience with hybrid work environments.
Technical Support Lead - Customer Service
Posted 2 days ago
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Job Description
Key responsibilities include managing the daily operations of the customer support team, providing technical guidance and mentorship to team members, and ensuring adherence to service level agreements (SLAs). You will handle escalated customer issues, analyze support trends, and implement strategies to improve overall customer satisfaction and first-contact resolution rates. Developing and maintaining support documentation, knowledge bases, and training materials for the team is also a crucial aspect of this role.
The successful candidate will be responsible for monitoring team performance, conducting regular performance reviews, and identifying areas for professional development. You will collaborate with other departments, such as product development and engineering, to relay customer feedback and contribute to product improvements. Ensuring the efficient use of support tools and technologies, including CRM and ticketing systems, is essential. You will also be involved in recruiting and training new support staff.
We are seeking candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. A minimum of 4-6 years of experience in technical support, with at least 1-2 years in a team lead or supervisory role, is required. Strong knowledge of troubleshooting methodologies, operating systems, and common software applications is essential. Excellent communication, problem-solving, and customer service skills are paramount. The ability to motivate and lead a team effectively in a dynamic environment is critical. If you are ready to take on a leadership role in customer support and make a significant impact in **Kolkata, West Bengal, IN**, we encourage you to apply.
Customer Service Representative - Technical Support
Posted 2 days ago
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Job Description
Key responsibilities include:
- Answering customer inquiries and providing technical assistance via phone, email, and chat.
- Troubleshooting and resolving common technical issues with software, hardware, and services.
- Guiding customers through product setup, installation, and usage.
- Documenting customer interactions, issues, and resolutions in the CRM system.
- Escalating unresolved technical problems to appropriate support teams.
- Identifying and reporting trends in customer issues to aid product improvement.
- Maintaining a high level of customer satisfaction and service quality.
- Educating customers on product features and functionalities.
- Adhering to all company policies and procedures.
- Contributing to team goals and objectives.
The ideal candidate will have a Bachelor's degree or equivalent experience, with at least 2 years of experience in customer service or technical support. A strong understanding of computer systems, software applications, and basic troubleshooting principles is essential. Excellent communication, active listening, and problem-solving skills are a must. Patience, empathy, and a customer-centric attitude are crucial for success in this role. Familiarity with CRM software and helpdesk ticketing systems is preferred. Join our client's customer-centric team and make a difference by providing excellent technical support.