431 Operating Systems jobs in Hyderabad
Technical Support Engineering
Posted 3 days ago
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Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5 years of technical support, technical consulting experience, or information technology experience
o OR 4+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Engineering

Posted 8 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
**Proficiency in Windows, Linux, Azure, VM management, data backup, and disaster recovery setup is required. Knowledge about SQL and SAP HANA is good to have.**
**Excellent troubleshooting and analytical skills to diagnose and resolve complex technical**
**Required Technical Expertise**
Candidates should demonstrate strong foundational and applied knowledge in the following areas:
**1.** **Operating Systems**
+ Basics of **Windows** and **Linux** administration.
+ Troubleshooting OS-level issues and understanding system internals.
**2.** **Backup and Disaster Recovery (DR)**
+ Concepts of **Recovery Point Objective (RPO)** and **Recovery Time Objective (RTO)** .
+ Experience with **enterprise backup solutions** and **DR orchestration** .
**3.** **Virtualization & Containers**
+ Hands-on experience with **VMware** , **Hyper-V** , and **virtual disk management** .
+ Proficiency in **Docker** and container lifecycle management.
+ Exposure to **Kubernetes** and container orchestration is a plus.
**4.** **Database Backup & Restore**
+ Working knowledge of backup and restore operations for:
+ **SQL Server**
+ **Oracle**
+ **SAP HANA**
+ **PostgreSQL**
+ **MySQL**
**5.** **Application Writers (Windows)**
+ Understanding of how applications interact with backup agents and VSS writers.
+ Familiarity with application consistency during backup operations.
**6.** **Networking Fundamentals**
+ TCP/IP, DNS, routing, firewall rules, and VPN configurations.
+ Troubleshooting connectivity issues in hybrid environments.
**7.** **Cloud Fundamentals**
+ Core concepts of **Azure** , **AWS** , and **GCP** .
+ Experience with cloud migration, storage, and compute services.
**8.** **Customer Environment Troubleshooting**
+ Proven experience in diagnosing and resolving issues in **live customer environments** .
+ Ability to interpret logs, telemetry, and performance metrics.
Language Qualification
English Language: fluent in reading, writing and speaking.
Basic knowledge in Linux Networking , Good verbal and written communication.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Specialist
Posted 6 days ago
Job Viewed
Job Description
About Us:
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.
With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.
Responsibilities:
- Responsible for technical support of the product Implementation for various clients
- Own the Tickets resolution by debugging the issue and provide resolution.
- Troubleshooting Cloud UAT environment related technical issues.
- Development of tools and utility to help in reduction of technical issues.
- Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
- Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
- Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
- Provide accurate information about our products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction goals.
Requirements:
- 3-5 years of Java development/ Java Support experience using Java
- Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
- Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
- Technical Consultant to have experience in technically mentoring and guiding new team members.
- Technology Stack: Java, Hibernate, Spring, Struts, Micro Services
What You’ll Get
- Competitive salary.
- Fun-filled work culture ( )
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and in-person interactions.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist users with the setup and use of various applications and devices.
- Troubleshoot and resolve issues related to printers, scanners, mobile devices, and other peripherals.
- Manage user accounts, permissions, and access controls.
- Document all support requests, resolutions, and knowledge base articles.
- Escalate unresolved issues to senior technical staff or specialized teams.
- Conduct regular system checks and perform preventative maintenance.
- Educate users on best practices for IT security and system usage.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common software applications (e.g., Microsoft Office Suite, Google Workspace).
- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with hardware troubleshooting and repair.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding customer service and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Good organizational skills and ability to manage multiple tasks simultaneously.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
Technical Support Lead
Posted 6 days ago
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Job Description
Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot software applications and operating systems.
- Guide users through step-by-step solutions to technical problems.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain a high level of customer satisfaction by delivering professional and courteous service.
- Create and update knowledge base articles and FAQs to assist users.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Contribute to the improvement of support processes and customer service quality.
- Assist with user account management and access control.
- Perform routine system checks and maintenance tasks.
- Identify recurring technical issues and provide feedback for product enhancement.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and diagnostic skills.
- Outstanding customer service and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Proficiency in diagnosing and resolving common IT issues.
- Ability to work independently and as part of a team.
- A proactive approach to identifying and solving problems.
Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Document all support requests and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate senior technical staff in a timely manner.
- Assist with user account management, including creation, modification, and deletion.
- Contribute to the development and maintenance of IT knowledge base articles and FAQs.
- Perform regular system updates and security checks.
- Guide end-users on the use of various IT applications and systems.
- Ensure a high level of customer satisfaction through prompt and effective support.
- Associate's degree or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common business software applications (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and troubleshooting skills.
- Outstanding customer service and communication skills, both verbal and written.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional are a plus.
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Technical Support Engineer
Posted 12 days ago
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Job Description
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to company products.
- Respond to customer queries in a timely and accurate manner via phone, email, or chat.
- Install, modify, and repair computer hardware and software.
- Ask pertinent questions to understand the customer's problem and guide them through problem-solving processes.
- Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Diagnose and resolve technical hardware and software issues.
- Escalate unresolved issues to the appropriate internal teams.
- Identify and report bugs and feature requests to the product development team.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Ensure excellent customer service and satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2+ years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of computer hardware, software, operating systems, and networking.
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent problem-solving, analytical, and communication skills.
- Ability to explain technical concepts to non-technical users.
- Customer-oriented attitude with patience and empathy.
- Ability to work collaboratively in a team environment.
- Experience in the **Hyderabad, Telangana, IN** region is preferred.
Technical Support Lead
Posted 14 days ago
Job Viewed
Job Description
- Lead and mentor a team of technical support engineers, fostering a collaborative and high-performance environment.
- Manage the resolution of escalated customer technical issues, ensuring timely and effective solutions.
- Develop and implement support processes and best practices to improve efficiency and customer satisfaction.
- Monitor support queues and ensure service level agreements (SLAs) are met.
- Collaborate with development and QA teams to troubleshoot and resolve software defects.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Provide training to support staff on new products, features, and troubleshooting techniques.
- Analyze support trends and identify areas for product or service improvement.
- Ensure accurate and timely documentation of all support interactions.
- Act as a point of escalation for complex customer inquiries.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Proven expertise in troubleshooting software, hardware, and network issues.
- Strong understanding of operating systems (Windows, macOS, Linux) and common applications.
- Experience with ticketing systems (e.g., Jira Service Management, Zendesk) and remote support tools.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to train and motivate a team.
- Familiarity with cloud technologies and databases is a plus.
This is a fantastic opportunity for a seasoned technical support professional to take on a leadership role and contribute to the success of our client's customer support operations in Hyderabad, Telangana, IN .
Technical Support Specialist
Posted 16 days ago
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Job Description
Location: The position is based in Hyderabad, Telangana, IN , with a hybrid work arrangement.
Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus. Proven experience in technical support or a similar customer service role. Strong knowledge of operating systems (Windows, macOS) and common software applications. Familiarity with networking concepts and troubleshooting. Excellent diagnostic and problem-solving skills. Outstanding customer service and communication skills. Ability to manage multiple support tickets and prioritize tasks effectively. Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.