419 Operating Systems jobs in Hyderabad
Technical Support Engineering
Posted 3 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
- Excellent understanding of Databases and deployments
- Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable
- Experience supporting Azure or other cloud-based solutions
- Microsoft certifications in data platform or Azure technologies
- Experience troubleshooting distributed solutions
- Basic Networking, Storage and Platform troubleshooting skills
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Engineering
Posted 5 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5 years of technical support, technical consulting experience, or information technology experience
o OR 4+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Manager, Technical Support
Posted 10 days ago
Job Viewed
Job Description
The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
+ Develop and grow a team of Support Engineers to deliver world class customer service.
+ Manage team productivity and performance through instilling a metrics driven culture.
+ Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
+ Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
+ Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
+ Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
+ Conduct quarterly reviews with iCIMS leadership.
+ Demonstrate strategic thinking to plan and execute medium/long term initiatives.
+ Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
+ Foster and facilitate the professional growth, engagement, and development of team members.
+ Manage workflows and schedules for direct reports and ensure adequate workload coverage.
+ Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
+ Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
+ Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
+ Open to work in shifts and weekends.
**Qualifications**
+ 10+ years of experience in Support teams with at least 4+ year experience leading an operational team.
+ Prior experience leading a client facing support team for international markets / SAAS
+ Strong understanding of Customer Support metrics and SLAs
+ Excellent verbal and written communication skills
+ Excellent planning and organizational skills
+ Strong presentation skills and ability to motivate teams.
+ Knowledge of MS Excel and PowerPoint
**Preferred**
+ Knowledge of HR / Recruitment Software domain is a plus.
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
Technical Support Engineering
Posted 11 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
**Proficiency in Windows, Linux, Azure, VM management, data backup, and disaster recovery setup is required. Knowledge about SQL and SAP HANA is good to have.**
**Excellent troubleshooting and analytical skills to diagnose and resolve complex technical**
**Required Technical Expertise**
Candidates should demonstrate strong foundational and applied knowledge in the following areas:
**1.** **Operating Systems**
+ Basics of **Windows** and **Linux** administration.
+ Troubleshooting OS-level issues and understanding system internals.
**2.** **Backup and Disaster Recovery (DR)**
+ Concepts of **Recovery Point Objective (RPO)** and **Recovery Time Objective (RTO)** .
+ Experience with **enterprise backup solutions** and **DR orchestration** .
**3.** **Virtualization & Containers**
+ Hands-on experience with **VMware** , **Hyper-V** , and **virtual disk management** .
+ Proficiency in **Docker** and container lifecycle management.
+ Exposure to **Kubernetes** and container orchestration is a plus.
**4.** **Database Backup & Restore**
+ Working knowledge of backup and restore operations for:
+ **SQL Server**
+ **Oracle**
+ **SAP HANA**
+ **PostgreSQL**
+ **MySQL**
**5.** **Application Writers (Windows)**
+ Understanding of how applications interact with backup agents and VSS writers.
+ Familiarity with application consistency during backup operations.
**6.** **Networking Fundamentals**
+ TCP/IP, DNS, routing, firewall rules, and VPN configurations.
+ Troubleshooting connectivity issues in hybrid environments.
**7.** **Cloud Fundamentals**
+ Core concepts of **Azure** , **AWS** , and **GCP** .
+ Experience with cloud migration, storage, and compute services.
**8.** **Customer Environment Troubleshooting**
+ Proven experience in diagnosing and resolving issues in **live customer environments** .
+ Ability to interpret logs, telemetry, and performance metrics.
Language Qualification
English Language: fluent in reading, writing and speaking.
Basic knowledge in Linux Networking , Good verbal and written communication.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Engineering
Posted 15 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
o OR 7+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
**Solid technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability, supported by one or more VMware certifications. vCloud Director and/or ARIA is strongly desired.**
**Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump.**
**Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions.**
**Openness to providing weekend coverage when needed.**
**Familiarity with LDAP, Security, and Operating System Internals is a strong asset.**
**Experience with Microsoft Azure Cloud components such as Network, Compute, and Storage is highly valued.**
**Holding a Cisco CCNA or CCNP certification is a plus.**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Engineer
Posted 13 days ago
Job Viewed
Job Description
Technical Support Engineer - Automation
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Skills:
- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
- Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
- Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concepts.
- Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
- Excellent communication skills (verbal and written).
Education:
- Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)
- 0-2 years providing customer-facing technical support (Web-based products or e-commerce preferred)
- Good Communication Skills
Technical Support Specialist
Posted today
Job Viewed
Job Description
Role Overview:
As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.
Key Responsibilities:
- Customer Interaction:
- Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
- Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
- Effective Communication: Clearly explain technical concepts to non-technical users.
- Product Knowledge:
- Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
- Updates and Patches: Stay informed about product updates, patches, and known issues.
- Self-Service Guidance: Guide customers on using self-help resources and online documentation.
- Issue Resolution:
- Tiered Support: Escalate complex issues to higher tiers when necessary.
- Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
- Case Management: Document interactions, solutions, and follow-up actions in the support system.
- Customer Satisfaction:
- First-Contact Resolution: Strive for first-contact resolution whenever possible.
- Professionalism: Maintain a positive and professional demeanour even during challenging interactions.
- Customer Feedback: Collect feedback and identify areas for improvement.
- Collaboration:
- Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues.
- Knowledge Sharing: Contribute to internal knowledge bases and share best practices.
- Quality Assurance:
- Adherence to Policies: Follow Microsoft’s support policies and guidelines.
- Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.
Technical Support Skills:
- Assisting with delivering the appropriate post install technical support.
- Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
- Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions
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Technical Support Specialist
Posted today
Job Viewed
Job Description
About Us:
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.
With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.
Responsibilities:
- Responsible for technical support of the product Implementation for various clients
- Own the Tickets resolution by debugging the issue and provide resolution.
- Troubleshooting Cloud UAT environment related technical issues.
- Development of tools and utility to help in reduction of technical issues.
- Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
- Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
- Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
- Provide accurate information about our products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction goals.
Requirements:
- 3-5 years of Java development/ Java Support experience using Java
- Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
- Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
- Technical Consultant to have experience in technically mentoring and guiding new team members.
- Technology Stack: Java, Hibernate, Spring, Struts, Micro Services
What You’ll Get
- Competitive salary.
- Fun-filled work culture (
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
Technical Support Engineer
Posted today
Job Viewed
Job Description
Role: Technical Support Engineer.
Location:- 50032- HYD – Onsite (in-person interview)
Job Description
What you get to do in this role:
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies, including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them, but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Qualifications & Experience
• Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)
• 2+ years providing customer-facing technical support (ITOM applications)
• Good Communication Skills
In order to be successful in this role, we need someone who has:
• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell.
• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
• Strong troubleshooting/root cause isolation skills
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concepts.
• Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
• Excellent communication skills (verbal and written).
Preferred:
• Solid understanding of object-oriented programming skills (Java strongly preferred)
A fundamental understanding of ITOM, CMDB and ITIL business process
• Experience providing web development support is highly desirable.
• Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
• Understanding of JavaScript or any other scripting language with logical approach for given problem statement.
• Previous experience in software development(or) software consulting.
• Experience supporting and troubleshooting infrastructure level issues.
Technical Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Technical Support Engineer - Automation
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Skills:
- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
- Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
- Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concepts.
- Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
- Excellent communication skills (verbal and written).
Education:
- Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)
- 0-2 years providing customer-facing technical support (Web-based products or e-commerce preferred)
- Good Communication Skills