77 Operating Systems jobs in Kochi
Technical Support Fresher
Kochi, Kerala
ThoughtBox Online Services Pvt Ltd
Posted 1 day ago
Job Viewed
Job Description
Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.
Key Responsibilities:
- Assist customers via phone, email, and chat to resolve technical issues efficiently.
- Document customer interactions, reported issues, and resolutions in the support system.
- Create and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
- Stay updated with industry trends, emerging technologies, and product developments.
- Demonstrate excellent problem-solving skills and the ability to work under pressure.
Qualifications & Skills:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 0-1 years of experience in technical support, IT support, or a similar role.
- Strong knowledge of computer systems, mobile devices, networking, and software.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
Additional Requirements:
- Preferred location: Kerala.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Lead
682001 Kochi, Kerala
₹750000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and motivated Technical Support Lead to guide our customer service and technical assistance operations. This role is fully remote, allowing you to provide exceptional support and leadership from anywhere. You will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of customer issues, and maintaining high levels of customer satisfaction. Your duties will include troubleshooting complex technical problems, developing and updating support documentation, and identifying trends in customer inquiries to drive product improvements. You will also play a key role in training and mentoring support staff, ensuring they have the knowledge and skills to deliver outstanding service. The ideal candidate will have extensive experience in technical support, with a proven ability to lead and manage a remote support team. Strong knowledge of IT systems, software applications, and troubleshooting methodologies is essential. Excellent communication, problem-solving, and customer service skills are required. Proficiency with helpdesk software and ticketing systems is a must. You should be a proactive individual, capable of working independently and collaboratively in a fast-paced, remote environment. This is a fantastic opportunity to contribute to a customer-centric organization and advance your career in technical support leadership.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Lead
682016 Kochi, Kerala
₹55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Technical Support Lead to manage their remote customer service operations. This role is pivotal in ensuring timely and effective resolution of customer technical issues, leading a team of support specialists, and driving customer satisfaction. You will be responsible for overseeing daily support operations, managing ticket queues, escalating complex issues, and developing best practices for technical support. Key duties include providing advanced technical assistance to customers and support staff, troubleshooting hardware, software, and network problems, and documenting solutions and workarounds. You will also be involved in training and mentoring new support team members, monitoring team performance, and identifying trends to provide feedback to product development and engineering teams. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for customer service. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. Proficiency with helpdesk software (e.g., Zendesk, ServiceNow), remote support tools, and a broad understanding of operating systems (Windows, macOS, Linux) and common software applications is essential. Excellent communication, interpersonal, and conflict-resolution skills are paramount for leading a remote team and interacting with customers effectively. This is a fantastic opportunity to contribute to a positive customer experience and lead a high-performing team, working remotely.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
682001 Kochi, Kerala
₹500000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
We are looking for a skilled and dedicated Technical Support Engineer to join our expanding remote team. This is a fully remote position, offering the opportunity to provide expert technical assistance to our global customer base from anywhere. As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex technical issues related to our software and hardware products. You will act as a critical interface between our customers and our product development teams, providing valuable feedback to drive product improvements. Your primary duties will include responding to customer support tickets, providing remote troubleshooting assistance via phone, email, and chat, and documenting technical solutions. You will be expected to develop a deep understanding of our product suite and the technical infrastructure it relies upon. The ideal candidate will possess strong analytical and problem-solving skills, with a proven ability to guide users through complex technical challenges. Excellent communication skills, both written and verbal, are essential, as is the ability to explain technical concepts clearly to non-technical users. A Bachelor's degree in Computer Science, Information Technology, or a related field is required. Previous experience in technical support, system administration, or a related IT role is highly desirable. Familiarity with ticketing systems, remote access tools, and diagnostic software is a must. This role demands a proactive approach to customer service and a commitment to finding effective solutions. You will be an integral part of a remote-first culture, working collaboratively with a distributed team. Responsibilities: Provide advanced technical support to customers via multiple channels (phone, email, chat). Diagnose and resolve complex software and hardware issues. Document technical problems and their resolutions in a knowledge base. Escalate unresolved issues to Tier 2/3 support or engineering teams. Assist in the development and maintenance of technical documentation and FAQs. Identify trends in customer issues and provide feedback to product management. Ensure high levels of customer satisfaction and timely resolution of issues. Participate in on-call rotation as needed. Stay current with product updates and technical advancements. Requirements: Bachelor's degree in Computer Science, IT, or a related field. Minimum 3 years of experience in technical support or a similar IT role. Strong understanding of operating systems (Windows, macOS, Linux). Familiarity with networking concepts (TCP/IP, DNS, DHCP). Experience with scripting languages (e.g., Bash, Python) is a plus. Proficiency with CRM and ticketing systems (e.g., Zendesk, Jira Service Desk). Excellent problem-solving and troubleshooting abilities. Outstanding communication and interpersonal skills for remote collaboration. This role is based in **Kochi, Kerala, IN**, and is entirely remote.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
682001 Kochi, Kerala
₹35000 Monthly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their team, providing exceptional assistance to users. This remote role is vital for ensuring smooth operation and user satisfaction with our client's products and services. You will be responsible for diagnosing and resolving technical issues reported by customers via phone, email, and chat. This includes troubleshooting hardware, software, and network problems, guiding users through step-by-step solutions, and documenting all support interactions. The ideal candidate possesses excellent communication and active listening skills, with the ability to explain technical concepts in a clear and concise manner to users of varying technical proficiencies. Strong problem-solving skills and a patient, empathetic demeanor are essential. You will be expected to maintain a high level of customer service, aiming for first-contact resolution whenever possible. This role requires a solid understanding of common operating systems, applications, and IT infrastructure. You will also contribute to building and maintaining a knowledge base of common issues and solutions. We are looking for individuals who are passionate about technology and helping others, and who can thrive in a remote work environment, effectively managing their time and workload. This is a fantastic opportunity to contribute your technical expertise and customer service skills to a growing company supporting users in the Kochi, Kerala, IN region.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Lead
682011 Kochi, Kerala
₹700000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology solutions provider, is looking for an experienced Technical Support Lead to manage and mentor their customer support team in Kochi. This role operates on a Hybrid model, offering a blend of in-office collaboration and remote flexibility. The Technical Support Lead will be responsible for ensuring the delivery of exceptional technical assistance to our diverse customer base, troubleshooting complex issues, and driving continuous improvement within the support function. You will act as the primary point of escalation for technical challenges and play a key role in enhancing customer satisfaction and loyalty.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, train, and mentor a team of technical support specialists, fostering a high-performance and customer-centric culture.
- Oversee the daily operations of the technical support department, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement support processes, procedures, and best practices to optimize efficiency and customer experience.
- Act as a primary point of escalation for complex technical problems, providing in-depth troubleshooting and resolution.
- Monitor support ticket queues, ensuring Service Level Agreements (SLAs) are consistently met or exceeded.
- Analyze support trends and metrics to identify areas for improvement in product, documentation, or support processes.
- Collaborate with engineering and product teams to provide feedback on product issues and enhancement requests.
- Create and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Manage customer escalations, ensuring professional and satisfactory resolutions.
- Onboard and train new support team members.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 4 years of experience in technical support, with at least 1-2 years in a lead or supervisory role.
- Proven ability to troubleshoot and resolve complex technical issues across hardware, software, and network environments.
- Strong understanding of ITIL best practices and service desk operations.
- Excellent leadership, team management, and coaching skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Familiarity with cloud technologies and common operating systems (Windows, macOS, Linux).
- Ability to work effectively in a Hybrid environment, balancing remote and in-office responsibilities.
- Customer-focused mindset with a passion for delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
682001 Kochi, Kerala
₹600000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a growing technology services company, is looking for an experienced and motivated Technical Support Lead to manage their customer service and helpdesk operations in Kochi, Kerala, IN . This role requires a strong leader with excellent problem-solving abilities and a passion for delivering outstanding customer support. You will be responsible for overseeing the daily operations of the support team, ensuring prompt and effective resolution of customer technical issues. Responsibilities include managing ticket queues, assigning tasks to support agents, and ensuring service level agreements (SLAs) are met. You will also be involved in training and mentoring new support staff, developing support documentation and knowledge bases, and identifying trends in customer issues to suggest improvements in products or services. The ideal candidate will have a deep understanding of common IT issues, software troubleshooting, and hardware diagnostics. Experience with helpdesk software (e.g., Zendesk, ServiceNow) and CRM systems is essential. Strong communication, interpersonal, and leadership skills are paramount for this role, as you will be the primary point of contact for escalated issues and will be responsible for maintaining customer satisfaction. We are seeking an individual who can motivate a team, foster a positive support environment, and contribute to the continuous improvement of support processes. Join our client and play a key role in ensuring their customers receive the highest level of technical assistance.
Responsibilities:
Responsibilities:
- Lead and manage a team of technical support agents to ensure efficient and effective customer service.
- Oversee the daily operations of the helpdesk, including ticket management and resolution.
- Ensure timely and accurate response to customer inquiries and technical issues via phone, email, and chat.
- Monitor and maintain service level agreements (SLAs) for customer support.
- Train, mentor, and coach support team members to enhance their skills and performance.
- Develop and maintain a comprehensive knowledge base and support documentation.
- Analyze support trends and provide feedback to product and development teams for improvement.
- Handle escalated customer issues and provide advanced troubleshooting support.
- Implement and optimize helpdesk software and tools.
- Foster a customer-centric culture within the support team.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in a technical support or helpdesk role, with at least 1 year in a leadership or supervisory capacity.
- Proven experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management).
- Strong understanding of operating systems, software applications, and hardware troubleshooting.
- Excellent communication, problem-solving, and customer service skills.
- Ability to manage and motivate a team effectively.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Operating systems Jobs in Kochi !
6
Technical Support Fresher
Kochi, Kerala
ThoughtBox Online Services Pvt Ltd
Posted 1 day ago
Job Viewed
Job Description
Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.
Key Responsibilities:
Assist customers via phone, email, and chat to resolve technical issues efficiently.
Document customer interactions, reported issues, and resolutions in the support system.
Create and maintain technical documentation and knowledge base articles.
Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
Stay updated with industry trends, emerging technologies, and product developments.
Demonstrate excellent problem-solving skills and the ability to work under pressure.
Qualifications & Skills:
Bachelor’s degree in computer science, Information Technology, or a related field.
0-1 years of experience in technical support, IT support, or a similar role.
Strong knowledge of computer systems, mobile devices, networking, and software.
Excellent verbal and written communication skills.
Ability to explain technical concepts clearly to non-technical users.
Additional Requirements:
Preferred location: Kerala.
Key Responsibilities:
Assist customers via phone, email, and chat to resolve technical issues efficiently.
Document customer interactions, reported issues, and resolutions in the support system.
Create and maintain technical documentation and knowledge base articles.
Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
Stay updated with industry trends, emerging technologies, and product developments.
Demonstrate excellent problem-solving skills and the ability to work under pressure.
Qualifications & Skills:
Bachelor’s degree in computer science, Information Technology, or a related field.
0-1 years of experience in technical support, IT support, or a similar role.
Strong knowledge of computer systems, mobile devices, networking, and software.
Excellent verbal and written communication skills.
Ability to explain technical concepts clearly to non-technical users.
Additional Requirements:
Preferred location: Kerala.
This advertiser has chosen not to accept applicants from your region.
7