3,406 Operational Management jobs in India

About Our Client

Prominent financial services player

Job Description

* Lead, conduct and assist the identification, assessment, monitoring and mitigation of risks throughout the group.

* Analyze and report risk profile and control performance, and benchmark processes against regulatory requirements, Company standards and industry best practices to develop and improve the Company risk management framework.

* Liaise with directors and senior managers to identify risks in their business areas, and agree the controls required to mitigate each risk. Enter those risks and controls on the risk register and ensure that the entries are consistent.

* Provide monthly updates to the Executive on current business risks and progress with action points and prepare quarterly reports for the Audit and Risk Committee. Support the Board in its ownership and management of regulatory risk (including without limitation RBI regulatory risk).

* Provide support and leadership where appropriate on specific risk projects, method changes or risk systems developments.

* Develop a continuous improvement culture where lessons learned are shared.

* Act as an exemplar of leadership values and behaviors through effective role modelling and actions.

* Ensure the Risk Function is a strong 2nd line of defense that is supportive, enabling and independently challenging to the business.

* Ensure the business manages all types of risk within agreed statements of risk appetite.

* Represent and promote the importance of robust and appropriate internal controls to senior management, advising on the response business should take to key risk and regulatory issues

The Successful Applicant

CA - with experience in a regulated entity / Big 4 with risk audit experience.

Excellent leadership skills - demonstrates gravitas, personal credibility and ability to influence.

Excellent communication and stakeholder management skills - able to communicate complex ideas in an understandable way and get people behind ideas. Able to operate independently and objectively - empowering others, building trust with peers and direct reports

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Analyst, Operational Risk Management (ORM) Issues and Events will: 

Minimum Qualifications

Preferred Qualifications

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Description

Work Location Options:

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Analyst, Operational Risk Management (ORM) Issues and Events will:

Minimum Qualifications

Preferred Qualifications

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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About the Role:

At Furlenco, we're not just moving furniture, we're reshaping how India experiences home living. As our Process Improvement Manager , you’ll be at the heart of this transformation, elevating how we manage last-mile delivery and inventory across our fulfillment centers.You won’t be stuck behind a desk- you'll be on the floor with the teams, dissecting workflows, asking the right questions, and building smarter systems. From streamlining our last-mile delivery to optimizing how we track and move inventory, you’ll bring the clarity, efficiency, and spark we need to grow faster and serve better.

What You’ll Own:

• Simplify & Scale : Identify gaps in our last-mile and inventory processes, eliminate waste, and build SOPs that actually work across all our fulfillment centers.
• Own Data : Analyze operational data, spot trends, build dashboards (Excel, SQL, Power BI/Tableau), and use insights to power real change.
• On-Ground Hustle : Work closely with our ground teams and delivery partners; understand bottlenecks firsthand, co-create solutions, and drive adoption.
• Lead the Change : Be the face of process excellence from building improvement roadmaps to running workshops and embedding a culture of kaizen in operations.
• Think Big, Act Now : Visualize the future of operations at Furlenco and help us get there faster, better, and smarter.

What We’re Looking For:

Education : Bachelor’s in Engineering, Supply Chain, Operations or related field. Lean Six Sigma (Green/Black Belt) a big plus.

Experience : 4+ years in process improvement or ops excellence, preferably in logistics, e-commerce, or any high-speed operations environment.

Skills :

• A curious mind with strong problem-solving chops
• Proficiency in Excel, SQL, and BI tools like Power BI/Tableau
• Ability to turn messy data into actionable insights
• Confidence to collaborate with stakeholders across levels
• Ownership mindset and a love for fieldwork- frequent travel to FCs is part of the ride

Why Furlenco?

At Furlenco, we believe great things happen when people are empowered- to challenge, experiment, and grow. Whether you’re streamlining delivery flows or rethinking warehouse processes, you’ll be trusted with big problems and supported with bigger opportunities.Your ideas will matter, your curiosity will be valued, and your growth, both personal and professional, will be part of our journey. If you’re looking to leave a mark, not just do a job-this is the place.

Job Location: Noida Sec 135

Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)

Certification: Six Sigma (Mandate)

About the Role:

As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.

Key Responsibilities:

• Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
• Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
• Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
• Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
• Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes

Skills and Qualifications:

• 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
• Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
• Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
• Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
• Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
• Exceptional storytelling, presentation, and consulting skills for executive-level communication.
• Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
• Project management and leadership capabilities, including stakeholder influence and cross-team coordination
• Process-improvement expertise and intellectual curiosity to drive testing and actionable change

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

About the role:

As part of our Business Support and Transformation Team this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting directly to the Transformation Manager in Kochi and with a functional reporting to Process Improvement Senior Consultant in the UK this role is responsible for leading payroll improvement initiatives, identifying new ways of working and embedding strategically critical business-initiated improvements and initiatives across the UK and Kochi. This includes driving change which improves customer satisfaction, reducing cost or maximising revenue and reducing risk.

Roles and Responsibilities:

• Lead strategic and tactical change programmes delivering step change improvements to our payroll process
• Analysing the payroll process and challenging teams so we can standardise and automate our business processes
• Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance
• Develop the case for major change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)
• Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement
• Participate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing
• Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.
• Update existing process documentation or create new working instructions in relation to new initiatives or features released through Zellis systems or new legislation.
• Support Zellis initiated programmes with process expertise in structured improvement methods and tools.
• Champion and put in place mechanisms to ensure long term adoption and that the change sticks

Essential Skills, knowledge and expertise:

• Employees with 5+ years of experience in process improvement projects (Process improvement as a major role)
• Experience with Six Sigma or equivalent Lean Certification.
• Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levels
• Demonstrable experiencing partnering and influencing across teams
• Experience with Microsoft Excel, Word and Powerpoint
• Experience in Visio will be an added advantage
• Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders
• Structured and analytical – using data to drive decision making
• Experience with payroll processing (Optional)
• Clear creative thinker – able to see the bigger picture.
• Curious – looking at best practice exists and how this can be applied.
• Completer finisher – to ensure change is embedded and measured ongoing
• Leadership – ability to lead and challenge other teams
• Ability to work at pace, achieving set deadlines with attention to detail.
• Able to demonstrate good organisational and time management skills