1192 Operations Management jobs in Mumbai

• Developing and implementing strategic operational plans aligned with the company's overall business objectives.
• Overseeing day-to-day operations, including logistics, production, quality control, and customer service, to ensure efficiency and effectiveness.
• Managing and mentoring operations teams, fostering a high-performance culture and promoting professional development.
• Identifying opportunities for process improvement and implementing lean manufacturing or Six Sigma methodologies to enhance productivity and reduce costs.
• Developing and managing operational budgets, ensuring financial targets are met and resources are utilized effectively.
• Establishing key performance indicators (KPIs) for operations and monitoring performance against these metrics.
• Ensuring compliance with all relevant industry regulations, safety standards, and quality requirements.
• Managing relationships with key suppliers, vendors, and external partners.
• Implementing and maintaining robust quality management systems.
• Driving innovation in operational processes and adopting new technologies to improve performance.
• Analyzing operational data to identify trends, challenges, and opportunities for strategic decision-making.
• Leading cross-functional projects to optimize operational workflows and enhance overall business performance.
• Reporting on operational performance to senior leadership and providing recommendations for improvement.
• Contributing to strategic planning and business development initiatives.

• Lead client engagements focused on operational improvement and strategic initiatives.
• Conduct comprehensive assessments of current business operations, identifying inefficiencies and areas for optimization.
• Develop and implement data-driven strategies to enhance productivity, reduce costs, and improve quality.
• Utilize methodologies such as Lean, Six Sigma, and process re-engineering.
• Manage project timelines, resources, and deliverables to ensure successful outcomes.
• Build and maintain strong relationships with client stakeholders at all levels.
• Develop compelling business cases and present recommendations to senior management.
• Facilitate workshops and training sessions for client teams.
• Mentor and guide junior consultants.
• Stay abreast of industry best practices and emerging trends in operations management.
• Contribute to the development of proprietary consulting methodologies and tools.
• Analyze supply chain operations, manufacturing processes, and service delivery models.

• Master's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 7 years of experience in operations management consulting or a similar strategic advisory role.
• Proven track record of successfully leading complex operational improvement projects.
• Expertise in operations strategy, process optimization, and supply chain management.
• Strong knowledge of Lean Manufacturing, Six Sigma, and other continuous improvement methodologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal abilities.
• Demonstrated ability to manage client relationships and project teams effectively.
• Willingness to travel as required for client engagements.
• Proficiency in project management software and data analysis tools.

• Oversee and manage all company operations.
• Develop and implement strategic operational plans.
• Lead and mentor operations management teams.
• Drive efficiency and cost optimization across departments.
• Ensure compliance with relevant regulations and standards.
• Manage operational budgets and resource allocation.
• Identify and implement process improvements and technological advancements.
• Monitor key performance indicators (KPIs) and report on operational outcomes.

• Performing EOD/BOD operations, and report generation processes; starting/stopping applications as required.
• Executing daily backup activities and monitoring backup logs of various servers.
• L1 Support including system monitoring and first-level response for IT operations.
• Executing database backups and preparing related reports.
• Executing batch jobs in the Finacle10x environment.
• Coordinating with infrastructure and application teams for reports, checklist-driven operations, and issue resolution.
• Good communication skills and effective teamwork.
• Available for month-end, quarter-end, and year-end activities, along with round-the-clock support.
• Note: Working in 24/7 shift support.
• Ability to work in shifts (as required).

• Develop and execute a comprehensive global operations strategy that aligns with the company's long-term objectives.
• Oversee and manage all aspects of day-to-day operations, including but not limited to, supply chain, customer service, project management, and administrative functions.
• Lead, mentor, and develop a high-performing, distributed operations team, fostering a culture of accountability and continuous improvement.
• Identify and implement operational best practices, driving efficiency, quality, and cost-effectiveness across all functions.
• Design, implement, and monitor key performance indicators (KPIs) to measure operational success and identify areas for optimization.
• Manage operational budgets, ensuring financial targets are met and resources are allocated efficiently.
• Oversee risk management strategies and implement robust business continuity plans.
• Collaborate with cross-functional leaders (e.g., Sales, Marketing, Finance, Technology) to ensure seamless integration and alignment of operational initiatives.
• Drive innovation in operational processes and systems to enhance customer satisfaction and competitive advantage.
• Ensure compliance with all relevant legal, regulatory, and industry standards.
• Manage relationships with key vendors and service providers.
• Facilitate effective communication and collaboration among remote teams.
• Champion a data-driven approach to decision-making in operations.

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership or executive role overseeing complex, global operations.
• Proven track record of successfully transforming and scaling operations in dynamic environments.
• Demonstrated expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong financial acumen with experience in budget management and cost optimization.
• Exceptional leadership, team-building, and people management skills, with experience managing remote teams.
• Excellent strategic thinking, problem-solving, and decision-making capabilities.
• Superior communication, negotiation, and influencing skills.
• Proficiency in modern operational management software and ERP systems.
• Ability to adapt to rapidly changing business needs and market conditions.
• Experience in (Specify Industry, e.g., Tech, Manufacturing, Finance) is highly preferred.

A Service quality analyst (SQA ) is responsible for improving customer satisfaction through proactive issue identification, ensuring timely resolution of customer complaints, conducting CSAT surveys.

• Drive quality assurance to deliver consistent and predictable delivery of services through implementation of account quality plans.  
• Ensure ITIL operational process compliance for the program to deliver the services
• Own and manage continuous improvement program/themes (Pragati, Leans, SIPs, Process training)
• Showcase process improvements and present quality parameters to customer on an on-going basis.
• Drive continual service improvement projects (Lean, Six Sigma) to address key account and customer challenges.
• Conduct regular Ticket reviews and publish reports with customer and Wipro.
• Ensure Quality KPI compliance.

Requirements

• 7-8 Years of experience
• Working knowledge of ISO 20K, ITIL v4, Siz sigma and Leam concepts (certification preferred)
• Knowledge of Quality system management and Process management
• Exposure internal and external audit assessment
• Very strong written and verbal communication skills
• Good in client organization senior management interaction skills.
• Prior experience of working in customer facing roles either in Delivery or Quality , preferably in Infrastructure Services
• Good analytical and problem-solving skills

JOB DESCRIPTION

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Manager within JPMorganChase, you will be a key player in driving operational efficiency and change delivery. Your role will involve leveraging your deep understanding of process improvement principles to identify trends, generate innovative solutions, and reduce risk. You will use your advanced data analytics and storytelling skills to communicate complex ideas and influence decision-making. Your ability to build and manage a diverse team will be crucial in coordinating work across different parts of the department. With your proficiency in artificial intelligence foundations, you will guide the use of AI systems in process improvement initiatives. Your role will have a wide-ranging impact on our operations, financial management, and service delivery, contributing to the overall success of our organization.

Job responsibilities

• Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations.
• Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
• Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.
• Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
• Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
• Lead one or more client projects, including managing multiple associates / analysts across several workstreams and developing team members both formally and informally, including serving as a mentor.
• Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions.

Required qualifications, capabilities, and skills

• Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by over 7 years of proven experience.
• Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement.
• Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department.
• Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems.
• Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.

Preferred qualifications, capabilities, and skills

• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness.
• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.