What Jobs are available for Operations Managers in Delhi?

About the Role

We are hiring Business Operations Associates (BOAs) to strengthen our college operations team. In this role, you will play a key part in managing and executing offline assessments in collaboration with colleges , ensuring a seamless experience for students, Training & Placement Officers (TPOs), and internal stakeholders.

While the primary focus will be on assessment and placement operations , responsibilities may evolve based on business requirements , giving you exposure to multiple aspects of operations and analytics.

Key Responsibilities

• Coordinate with colleges and TPOs to plan and execute offline assessments.
• Manage student registrations, mock assessments, and pre-drive communication .
• Ensure effective on-ground execution during assessment drives (logistics, student flow, handling queries, etc.).
• Share assessment results with students, colleges, and internal teams.
• Report on-ground activities immediately to the internal team (real-time updates are critical).
• Prepare and maintain reports, trackers, and dashboards using Google Sheets/Excel.
• Conduct data analysis to provide insights on student performance, participation, and drive effectiveness.
• Support the team with additional operational activities as required by the business.
• Build strong relationships with students, colleges, and internal teams through proactive communication.

Skills & Requirements

• Excellent communication skills (verbal & written).
• Strong proactive and problem-solving mindset with ability to adapt to dynamic requirements.
• Good working knowledge of Google Sheets/Excel, reporting, and analytics .
• Ability to handle on-ground operations confidently and interact with diverse stakeholders.
• Comfortable with travel to colleges for assessment drives.
• F requent travel and field responsibilities.
• Immediate joiners preferred.

Role Details

• Job Title: Business Operations Associate (BOA)
• Location: Hyderabad – frequent travel to colleges required.
• Job Type: Full-time
• No. of Positions: 6
• Working Day s: 6 Days

Compensation: 3.0 - 4.0 LPA

Role Summary

Last Journey, an initiative by Ferns N Petals, is a pioneering end-to-end funeral management and bereavement assistance service, committed to delivering dignified, compassionate, and organized last rites solutions.

The Head of Business will serve as the strategic and operational leader for Last Journey — driving business growth, operational excellence, and service innovation. This role demands a balance of empathy, business acumen, and executional agility. The incumbent will be responsible for P&L management, brand development, expansion strategy, partnerships, and team leadership across regions.

Key Responsibilities

1. Business Strategy & Growth

• Develop and execute the short- and long-term business strategy for Last Journey aligned with FNP Group’s larger vision.
• Identify growth opportunities through new service verticals, city expansions, and collaborations with hospitals, NGOs, and spiritual organizations.
• Drive profitability, operational efficiency, and scalability of the business.

2. Operations & Service Excellence

• Oversee all end-to-end service delivery operations ensuring dignity, empathy, and timely assistance to clients and families.
• Implement SOPs, quality standards, and process improvements across all service touchpoints.
• Collaborate with technology and logistics teams to streamline bookings, dispatch, and coordination.

3. Financial & P&L Management

• Own and manage the business P&L, budgeting, and financial forecasting.
• Drive cost optimization while maintaining superior service quality.
• Present monthly and quarterly business performance reviews to the leadership team.

4. People Leadership

• Lead and mentor cross-functional teams across sales, operations, partnerships, and customer support.
• Build a culture of empathy, accountability, and continuous improvement.
• Collaborate with HR to design performance goals, training, and incentive programs.

5. Partnerships & Alliances

• Develop strategic partnerships with hospitals, old-age homes, and local authorities.
• Identify and onboard vendors for cremation, transport, floral décor, and related services.
• Represent the brand in community outreach and CSR initiatives.

6. Brand & Customer Experience

• Work closely with FNP’s marketing and PR teams to enhance brand presence and trust.
• Ensure every service touchpoint reflects compassion, professionalism, and cultural sensitivity.
• Monitor client feedback and drive improvements in the customer experience journey.

Required Technical Skills

• Strong understanding of service operations, P&L management, and business scaling.
• Experience in strategic planning, vendor management, and B2C service delivery models.
• Working knowledge of digital platforms, CRM systems, and data-driven performance tracking.
• Proficiency in budgeting, MIS, and reporting tools.

Soft Skills

• Exceptional empathy and emotional intelligence to lead teams in a sensitive service domain.
• Strong leadership and people management abilities.
• Excellent communication and negotiation skills.
• Strategic mindset with executional agility and resilience.
• High sense of ethics, integrity, and cultural sensitivity.

Qualifications & Experience

• Graduate or Postgraduate in Business Administration / Hospitality / Operations / Social Work / Management.
• 8–12 years of total experience with at least 4–5 years in a business leadership / P&L role.
• Experience in hospitality, health & wellness, care services, logistics, emergency assistance or social impact organizations preferred.

Why Join Us?

At Last Journey, you’ll lead a purpose-driven business that blends compassion with innovation. Backed by FNP Group’s legacy of trust and service excellence, you’ll help redefine how India experiences and manages end-of-life services — with dignity, care, and professionalism.

• Assist in the analysis and improvement of business processes.
• Support project managers with project planning, execution, and monitoring.
• Collect, organize, and analyze operational data to identify trends and insights.
• Prepare reports, presentations, and documentation for operational initiatives.
• Conduct market research and competitive analysis.
• Collaborate with cross-functional teams to support business objectives.
• Learn and apply various business management tools and methodologies.
• Assist in the development of training materials and standard operating procedures.
• Provide administrative support to the operations team as needed.
• Actively participate in team meetings and contribute ideas for improvement.
• Develop a comprehensive understanding of the client's business and operational functions.

• Assist in the execution of day-to-day business operations and administrative tasks.
• Support the coordination and management of ongoing projects.
• Help in gathering, organizing, and analyzing operational data.
• Prepare reports, presentations, and other documentation as required.
• Learn and apply company policies and procedures relevant to business operations.
• Collaborate with team members on various operational initiatives.
• Respond to internal inquiries and provide basic support to different departments.
• Participate in training sessions and actively seek opportunities for skill development.
• Assist with scheduling meetings, managing calendars, and organizing logistical arrangements.
• Contribute to process improvement suggestions based on observations and learning.

• Recent graduate with a Bachelor's degree in Business Administration, Commerce, Economics, or a related field.
• Strong academic record and a genuine interest in business operations.
• Excellent organizational and time management skills.
• Good written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A proactive attitude and a strong desire to learn and grow.
• Ability to work effectively in a team environment.
• Attention to detail and a commitment to completing tasks accurately.
• Eagerness to take on new challenges and responsibilities.
• This is an entry-level position suitable for individuals starting their career.

• Assist in the analysis of current business processes and identify areas for improvement and efficiency gains.
• Support the implementation of new operational strategies and initiatives.
• Conduct market research and competitive analysis to inform business decisions.
• Help in the preparation of reports, presentations, and business documentation.
• Collaborate with cross-functional teams to ensure smooth project execution.
• Learn and apply various business operations tools and methodologies.
• Participate in team meetings and contribute innovative ideas.
• Support data collection, entry, and basic analysis for operational metrics.
• Assist in coordinating internal and external stakeholder communications.
• Shadow senior team members to gain exposure to different aspects of business operations.
• Understand and adhere to company policies and procedures.
• Contribute to a positive and collaborative team environment.

• Recent graduate with a Bachelor's degree in Business Administration, Management, Economics, Engineering, or a related field.
• Strong academic record with a minimum GPA of 3.0 or equivalent.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Eagerness to learn and a proactive attitude.
• Ability to work effectively both independently and as part of a team.
• Good organizational and time-management skills.
• Interest in business operations, process improvement, and strategic thinking.
• Adaptability to a hybrid work environment, with willingness to attend on-site meetings as required.

• Develop and implement comprehensive operational strategies and plans.
• Oversee daily operations across multiple departments, ensuring efficiency and productivity.
• Manage departmental budgets, controlling costs and maximizing profitability.
• Lead, mentor, and develop a high-performing operations team.
• Drive process improvement initiatives to enhance operational effectiveness and reduce waste.
• Ensure compliance with all relevant regulations and quality standards.
• Manage supply chain, logistics, and inventory control.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Collaborate with other departments to ensure seamless business operations.
• Identify and implement new technologies and systems to improve operational capabilities.

• Bachelor's or Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management, with a proven track record of leadership.
• Demonstrated experience in strategic planning, process improvement, and team leadership.
• Strong financial acumen and experience managing budgets.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proven ability to drive change and implement operational improvements.
• Experience in (Specific Industry - e.g., Manufacturing, Technology, Healthcare) is highly desirable.
• Knowledge of Lean Manufacturing or Six Sigma principles is a plus.

• Develop, implement, and monitor operational strategies and plans to achieve business objectives.
• Oversee daily operations across multiple departments, ensuring efficiency and effectiveness.
• Identify and implement process improvements to enhance productivity, quality, and cost-effectiveness.
• Set key performance indicators (KPIs) and monitor operational performance against targets.
• Lead, mentor, and develop a remote team of operational staff.
• Manage operational budgets and resource allocation.
• Ensure compliance with industry regulations and company policies.
• Collaborate with other departments to ensure seamless integration of operations.
• Analyze operational data to identify trends, risks, and opportunities.
• Drive a culture of continuous improvement and innovation.

• Master's degree in Operations Management, Business Administration, or a related field.
• Minimum of 8 years of experience in operations management, with a significant portion in a leadership capacity.
• Proven experience managing remote teams and operations.
• Strong understanding of operational frameworks, process optimization, and project management.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in data analysis and performance management tools.
• Demonstrated ability to drive strategic initiatives and achieve measurable results.
• Experience with budget management and resource allocation.
• Ability to think strategically and solve complex problems in a dynamic environment.

• Oversee the planning and execution of all sports events from inception to completion.
• Develop detailed operational plans, including logistics, staffing, scheduling, and budgeting.
• Manage relationships with venues, vendors, and suppliers, negotiating contracts and ensuring service delivery.
• Coordinate with various internal departments (marketing, sponsorship, medical) to ensure seamless event integration.
• Develop and implement risk management strategies and contingency plans.
• Ensure compliance with all relevant sports regulations and safety standards.
• Manage on-site event operations, troubleshooting issues as they arise.
• Oversee volunteer and temporary staff recruitment, training, and management.
• Conduct post-event analysis and reporting to identify areas for improvement.

• Bachelor's degree in Sports Management, Event Management, Business Administration, or a related field.
• Minimum of 5 years of experience in sports event operations and management.
• Proven experience in managing large-scale sporting events.
• Strong understanding of event logistics, budgeting, and vendor management.
• Excellent leadership, communication, and negotiation skills.
• Ability to work independently and manage multiple projects in a remote setting.
• Proficiency in project management software and event management platforms.
• Demonstrated ability to work under pressure and meet tight deadlines.
• Passion for sports and a commitment to delivering high-quality events.

• Develop and implement innovative HR strategies covering the entire employee lifecycle, from recruitment to offboarding.
• Lead talent acquisition efforts, including sourcing, interviewing, and selection, to attract top talent globally.
• Design and manage comprehensive employee development programs, including training, mentorship, and career pathing.
• Oversee performance management processes, ensuring fair and effective evaluation and feedback mechanisms.
• Develop and administer competitive compensation and benefits packages, aligned with market trends and company goals.
• Champion diversity, equity, and inclusion initiatives to foster a welcoming and supportive work environment.
• Develop and implement policies and procedures to ensure compliance with labor laws and regulations.
• Drive employee engagement initiatives and promote a strong organizational culture.
• Manage HRIS systems and leverage data analytics to inform HR strategies and decision-making.
• Provide strategic guidance and support to senior leadership on all people-related matters.
• Oversee employee relations, conflict resolution, and disciplinary actions.
• Stay abreast of emerging HR trends, technologies, and best practices, particularly in remote work environments.
• Manage the HR budget and ensure efficient allocation of resources.

• Master's degree in Human Resources, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in Human Resources, with at least 5 years in a leadership role.
• Proven experience in developing and implementing successful HR strategies across talent acquisition, development, and management.
• Deep understanding of employment law, compensation structures, and benefits administration.
• Demonstrated expertise in building and managing high-performing, diverse teams.
• Exceptional leadership, communication, negotiation, and interpersonal skills.
• Experience managing HR functions in a remote or distributed organization is highly desirable.
• Proficiency with HRIS and other HR technology platforms.
• Strong analytical and problem-solving abilities.
• Strategic thinker with a proactive and results-oriented approach.
• Ability to influence stakeholders at all levels of the organization.