3316 Operations jobs in Bengaluru

Location:

Bengaluru, Karnataka, India

Job ID:

R

Date Posted:

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description:

Mission Statement: This role will focus driving Lean & Six Sigma practices, improve & implement the communication strategy across all three Hubs & Front offices.

Main Accountabilities:

• Working on the identification and execution of Continuous Improvement plans and oversees tactical projects completion.
• Assisting with CI program administration and coordination, including the development and execution of CI deployment plans.
• Accurately forecasting projects value targets and costs in alignment with business strategy.
• Using advanced knowledge to develop and manage CI project plans for projects with moderate cost, risk and assures project goals and objectives are attained and sustained.
• Identifying and documenting variances from project goals and objectives, as well as communicates status reports, issue logs and risk areas to necessary stakeholders promptly.
• Ensuring the stated values from projects are delivered to bottom line.
• Tracking and reporting the value creation and develops sustainment plans to ensure sustainable results.
• Using experience to drive process improvement initiatives throughout CP&O.

• Independently managing the daily execution of value stream processes, sub processes, and work streams to ensure completion of milestones on time and within scope of projects.

• Setting and continually managing project goals and objectives with team members and other stakeholders.

• Driving collaboration and team-based problem solving. Identifies, monitors, and implements CI best

practices.

• Working with cross-functional teams to select and implement tools and methodologies that will enable capturing best practices.
• Driving CI capability and culture change for CP&O through best practice sharing, vocal advocacy, and visible leadership, which includes identification and implementation of opportunities.
• Driving best in the class performance management framework for all business lines.
• Prepares presentations, communications, and training materials to enable change management and success of CI project initiatives.
• Conducting Training, workshops and driving a Lean six Sigma Culture.
• Work closely with stakeholders to understand communication needs and improve internal messaging.
• Develop and implement communication strategies that align with organizational goals.
• Create presentations, invitations, and communication packs for project stakeholders.
• Draft and distribute global communications, ensuring consistency in messaging.
• Support teams in crafting clear, engaging, and effective communication materials.
• Coordinate with various departments to ensure seamless information flow.
• Assist in organizing internal events, meetings, and stakeholder engagements.
• Monitor and evaluate communication effectiveness, providing recommendations for improvement.

Knowledge, Skills and Experience:

• Bachelor's / master's degree from a reputed university.
• 5+ years of overall experience with 2+ years in a CI role.
• Strong inter-personnel, analytical, and presentation skills.
• Lean Six Sigma Green Belt certification (Must).
• Substantial progress toward Lean Six Sigma projects
• Knowledge in Continuous Improvement methodologies, tools, trends and best practices
• Technical competency in Lean Six Sigma skills, such as DMAIC, Lean, Kaizen, Root Cause Analysis (RCA) etc.
• Analytical Problem-Solving skills: able to identify problems, apply structured and disciplined methodology to identify root cause, and cause- effect relationships using data
• Experience with operations management, project management, or process engineering.
• Strong proficiency in Microsoft Office Suite (PowerPoint, Word, Outlook).
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Strong interpersonal skills and the ability to collaborate effectively with diverse teams.
• Experience in creating communication materials, newsletters, and reports.

This Position reports to: Global Division Controller

Your role and responsibilities:

In this role, you will have the opportunity to lead the Operations Excellence function at the global level, reporting into the Global Division Chief Financial Officer. Each day, you will set and drive global strategy across the value chain, shifting the function from tactical execution toward operational excellence, continuous improvement, and best practice sharing.

You will also play a key role in ensuring strong collaboration with Regional HUBs, Global Operations Centers (OPCs), and Local Businesses, focusing on sustainable value creation and performance improvement, while managing a global team of functional experts and OPC resources. You will join a diverse, globally connected, and forward-looking team dedicated to reshaping how Energy Industries drives excellence in its operations.

You will be mainly accountable for:

• Defining, aligning, and driving the global Operations Excellence strategy in line with business priorities.
• Championing a culture of continuous improvement, benchmarking, and knowledge sharing across Regional HUBs, Global OPCs, and Local Businesses.
• Steering the global framework for quality, engineering excellence, supply chain efficiency, and strategic application/tool management.
• Supporting Senior Division and Function Leads with operational insights, data-driven benchmarking, and continuous improvement programs.

Your qualifications:

• Proven track record in operational excellence, continuous improvement, and business transformation, ideally within the industrial automation, energy, or process industries sector.
• 10+ years of experience in global operations, supply chain, engineering, or related leadership roles, with strong exposure to cross-regional collaboration.
• Advanced skills in continuous improvement methodologies (Lean, Six Sigma, or equivalent), including the ability to deploy tools and monitor progress across complex organizations.
• Knowledge of quality management, engineering processes, and supply chain optimization, with demonstrated success in driving measurable improvements.
• Highly skilled in stakeholder engagement at senior business/division level, with excellent communication and influencing abilities across diverse cultures and geographies.
• Fluent in English; additional language(s) a plus.
• Passionate about building diverse teams and driving a culture of innovation and accountability.

Roles and responsibilities:

Operational Rigor and Continuous Improvement:

• Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.
• Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.
• Conduct thorough root cause analysis by gathering information from operational leads and support teams.
• Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.
• Develop and implement strategies to address identified operational challenges, driving continuous improvement.
• Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement.
• Key driver of innovation management
• Drives and tracks global productivity/efficiency gain and cost savings efforts.

Project Leadership and People Management:

• Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals.
• Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx.
• Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency.
• Facilitate cross-functional collaboration with support teams (e.G., training, audit) to ensure initiative alignment and accountability.

Stakeholder Management:

• Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success.
• Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective.
• Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.

Basic qualifications:

● Business related postgraduate qualification or equivalent relevant business

• 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
• 5+ years of experience managing and directing professional PMO/OpEx teams within a client service role
• LEAN Six Sigma Certified (Black Belt+ Preferred)

Preferred qualifications include:

• MBA preferred in related field
• Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong organizational and time-management skill
• Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required

Job Title: Operations Program Manager

Location: Remote

EC-Council is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

Position Overview

The Operations Program Manager is responsible for leading, coordinating, and optimizing cross-functional operational initiatives to ensure efficiency, scalability, and alignment with company goals. This role requires a strategic thinker with strong organizational skills who can manage multiple programs simultaneously, track performance metrics, and maximizing project impact across the organization

Key Responsibilities:

Project Management & Delivery

• Lead and manage end-to-end business projects across departments including operations, marketing, customer experience, education, and partnerships.
• Create and manage detailed project plans, timelines, and budgets—ensuring zero cost or time overruns.
• Track and report on progress against key business objectives and project milestones.
• Anticipate risks and implement mitigation strategies to maintain momentum and quality.

Cross-Functional Coordination

• Serve as the central point of communication between internal stakeholders, ensuring clear alignment on goals, roles, and deliverables.
• Manage meetings, documentation, and follow-ups to maintain accountability and transparency.

Customer Success & Product Enablement

• Coordinate operational readiness for new product or service launches.
• Oversee initiatives to enhance customer onboarding, support workflows, satisfaction, and retention.
• Work with marketing and product teams to ensure consistent messaging, timing, and impact.

Qualifications:

• 8-10 years of experience managing non-technical, business-focused projects, preferably in operations, customer success or go-to-market functions.
• Proven track record of delivering projects on time and within budget, with alignment to business goals.
• Strong skills in stakeholder management, problem-solving, and cross-team coordination.
• Proficient in project management tools (e.G., Monday.Com).
• Bachelor’s degree in Business Administration, Operations, Management, or related field.
• Excellent communication and presentation skills in English (written and spoken).
• PMP, PRINCE2, or equivalent certification is a plus.
• Experience in global education, certification, or training organizations.
• Familiarity with customer success platforms and CRM tools
• Prior experience working in fast-paced, multicultural, or remote-first environments.

Additional Information:

We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at and let us know how we may assist you.

To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country.

Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our practices: EC-Council Privacy policy - User and company | EC-Council

ANSR is hiring for one of its clients:

About Dr. Martens:

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

Role Overview

We are seeking a dynamic and proactive Office Manager to join our newly established Global Technology Centre (GTC) in Bangalore. This role will serve as the key operational liaison between our internal teams and our service delivery partners. The Office Manager will ensure smooth coordination, efficient service delivery, and strong governance of operational processes as the GTC scales. This is a junior-to-mid-level role with significant stakeholder exposure and room to grow as the GTC matures.

Key Responsibilities:

Relationship & Vendor Management

• Serve as the primary relationship manager for ANSR, conducting regular check-ins with key contacts.
• Monitor service delivery against contractual terms;
  assess and recommend scaling services up or down based on evolving business needs.
• Maintain in-depth knowledge of Statements of Work (SOWs), Master Service Agreements (MSAs), and Service Level Agreements (SLAs).
• Partner with Procurement to manage renewals, scope changes, and contract negotiations.

Financial Oversight

• Track and reconcile incoming and outgoing costs associated with ANSR and other vendors, in collaboration with Finance.
• Support budgeting and forecasting activities related to GTC operations.
• Review invoices and ensure accurate billing against services rendered.

Governance & Reporting

• Coordinate and prepare for Quarterly Business Reviews (QBRs), including agendas, data consolidation, and presentation materials.
• Maintain operational dashboards and reports that provide transparency on service performance, issues, and key metrics.

Operational Support & Issue Escalation

• Act as the central point of contact for Functional Leads, ensuring consistent communication and timely issue resolution.
• Escalate risks and unresolved concerns to appropriate stakeholders.
• Drive two-way feedback loops to improve collaboration and service delivery across functions such as HR, IT, Finance/Payroll, Facilities & Workplace, and Demand Planning.

Workplace & People Experience

• Liaise with ANSR and internal teams to ensure the workspace is functional, secure, and fit for purpose.
• Coordinate onboarding logistics for new joiners and support GTC-wide engagement initiatives and events.
• Monitor workspace usage and suggest optimizations in line with headcount growth and team structures.
• Ensure employee benefits, such as meals and transportation, are provided for aren working as intended.

Compliance & Documentation

• Ensure documentation and procedures are maintained, up to date, and compliant with company policies and local regulations.
• Support audit processes and compliance check as needed.

Other Potential Responsibilities (Optional/Expandable)

• Support local recruitment coordination, in partnership with HR/Talent Acquisition.
• Assist with delivering internal communications during key project phases or transitions as the GTC scales.
• Coordinate visitor logistics for traveling employees and leadership team members

Key Skills & Experience

• 3–5 years of experience in an operational, office management, or vendor coordination role, ideally within a multinational or global capability centre environment.
• Strong understanding of service agreements, financial tracking, and governance processes.
• Proven ability to build strong working relationships with cross-functional teams and external partners.
• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Excellent communication, stakeholder management, and problem-solving skills.

Desirable Qualifications

• Experience working with or alongside ANSR or similar service delivery partners.
• Exposure to global business environments and matrix organizations.
• Familiarity with enterprise tools such as SAP, Dayforce, D365 or similar platforms.

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we canal be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand helping us to speak authentically to our customers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported an included whatever their role in the Dr. Martens community.

Why Join 7-Eleven Global Solution Center?

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

At 7-Eleven we are guided by our Leadership Principles . Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an “It Can Be Done” Attitude
6. Do the Right Thing
7. Be Accountable

About This Opportunity

Job Title: Internal Auditor

Location: Bangalore

Job Description:

We are seeking a detail-oriented and analytical Internal Auditor to join our GSC Internal Audit team. This role involves executing risk-based audits, assessing internal controls, ensuring compliance with policies and regulations, and identifying areas for process improvement across various functions. The ideal candidate is passionate about internal audit, risk management, and operational excellence.

Responsibilities:

• Conduct risk-based audits across multiple business functions and operational areas.
• Perform risk assessments and contribute to the development of SOPs, risk mitigation plans, and control frameworks.
• Identify process inefficiencies and recommend improvements to enhance operational effectiveness and reduce risk exposure.
• Manage relationships with stakeholders and promote awareness of risk and compliance.
• Maintain detailed audit documentation, including working papers, evidence logs, and audit trails.
• Document audit findings, assess risk impact, and recommend corrective actions.
• Draft clear and actionable audit reports for senior management.
• Follow up on audit recommendations to ensure timely implementation.
• Support business teams with risk management initiatives and process enhancements.
• Contribute to the development of audit tools, templates, and standardized methodologies.
• Provide insights to strengthen the internal control framework, leveraging audit findings.
• Ensure alignment with internal audit standards and best practices.
• Verify compliance with corporate policies, regulations, and legal requirements.

Technical Skills Required:

• Strong knowledge of internal audit methodologies, frameworks and IIA standards.
• Proficiency in risk assessment, internal controls, and risk management practices.
• Experience in developing, reviewing, and implementing Standard Operating Procedures (SOPs).
• Understanding of internal controls, control design, and control testing.
• Familiarity with enterprise risk management (ERM) principles.
• Hands-on experience with data analytics tools (e.G., Excel, Power BI) for audit testing and insights.
• Audit exposure to functions like Finance, HR, Procurement, Operations, and Compliance.
• Awareness of regulatory requirements and compliance standards.
• Familiarity with Process improvements, vendor/third-party risk management, business continuity, and fraud risk assessments is a plus.

Soft Skills:

• Excellent verbal and written communication skills;
  ability to present complex findings clearly.
• Strong analytical mindset and attention to detail.
• Effective stakeholder management and cross-functional collaboration.
• Problem-solving approach with a proactive attitude.

Education & Experience

• 3-5 Years of experience in internal audit is required.
• MBA in Finance / Inter CA / Certified Internal Auditor (CIA) is required.
• Lean Six Sigma certification will be an added advantage.
• Strong academic background in Accounting, Finance, or Risk Management.
• Hands-on experience in executing end-to-end internal audits, from planning to reporting and follow-up.
• Exposure to working in a Global Service Center (GSC), shared services, or multinational corporate environment or Big 4 is preferred.
• Demonstrated experience in working with cross-functional teams and senior stakeholders.
• Track record of identifying control gaps, improving internal processes, and driving implementation of audit recommendations.

7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace. Our strategy focuses on three core pillars – workplace culture, diverse talent and how we show up in the communities we serve.As the recognized leader in convenience, the 7-Eleven family of brands embraces diversity, equity and inclusion (DE+I). It’s not only the right thing to do for customers, Franchisees and employees—it’s a business imperative.

Privileges & Perquisites:

7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.

Work-Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands.

Well-Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.

Top of Form

Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.

Certification & Training Program: Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms.

Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India.

Position Summary

We are seeking a dynamic and detail-oriented Business Analyst with 6-8 years of experience in the Business Process Outsourcing (BPO) and Tech support industry. The ideal candidate will play a key role in analyzing business processes, identifying improvement opportunities, and implementing solutions that drive efficiency and value for our operational efficiency, productivity improvement, project margins and continual improvement. People should be smart analyzing the gaps, operational bottlenecks and find proactively the issues and review quality issues. This role involves close collaboration with ops team, MIS and WFM team, client and cross-functional teams, and stakeholders to ensure optimal business outcomes.

Key Responsibilities

• Analyze and document existing business processes and workflows within the BPO environment and tech support to identify operational gaps, inefficiencies, and areas for improvement. Review those areas which helps to improve the quality of services and help to improve CSAT and ESAT.
• Gather and interpret requirements from stakeholders and translate them into actionable project plans and business requirement and functional specification documentations and solutions.
• Develop detailed business requirement documents (BRDs), functional specifications, and process maps.
• Work closely with operations, IT, Finance, Payroll and client teams to implement process enhancements and technology solutions.
• Lead and facilitate process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks.
• Monitor and report on key performance indicators (KPIs) to track project success and ongoing process health.
• Provide training and support to staff on new procedures, tools, and best practices.
• Support management activities, ensuring smooth transitions and adoption of new processes.
• Conduct root cause analysis of operational issues and recommend corrective actions.
• Ensure compliance with industry standards, regulatory requirements, and company policies.

Required Qualifications & Skills

• Bachelor’s degree in business administration/ITor related field (Master’s degree preferred).
• 6-8 years of experience as a Business Analyst in the BPO industry.
• Strong analytical and problem-solving skills with a proven track record in process improvement.
• Proficiency in process mapping tools (e.G., Visio, Power BI, reporting tools ) and data analysis tools (e.G.SQL, Warehouse /ETL data lake etc).
• Excellent verbal and written communication skills;
  ability to interact with stakeholders at all levels.
• Experience with project management methodologies (Agile, Waterfall, etc.) is a plus.
• Certification in Six Sigma, Lean, CBAP, or similar is highly desirable.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and organizational skills.

Preferred Attributes

• Experience working with BPO and Tech support and international clients and cross-cultural teams.
• Knowledge of automation tools and digital transformation in the BPO sector.
• Adaptability to fast-paced, changing environments.
• Proactive approach to identifying and solving business challenges.

About MSI

MSI is a world leader in gaming, content creation, business & productivity and AIoT solutions. Bolstered by its cutting-edge R&D capabilities and customer-driven innovation, MSI has a wide-ranging global presence spanning over 120 countries. Its comprehensive lineup of laptops, graphics cards, monitors, motherboards, desktops, peripherals, servers, IPCs, robotic appliances, and vehicle infotainment and telematics systems are globally acclaimed. Committed to advancing user experiences through the finest product quality, intuitive user interface and design aesthetics, MSI is a leading brand that shapes the future of technology.

About the Role

We are looking for a highly motivated and results-driven Operation Manager to lead logistics, supply chain, and outsourced manufacturing operations in India. This role plays a key part in ensuring operational excellence, efficiency, and strong collaboration with both internal and external partners.

Key Responsibilities

Logistics & Outsourced Manufacturing Management

• Oversee and optimize logistics, distribution, inventory, and supply chain processes.
• Manage outsourced manufacturing operations, ensuring capacity, quality, timeliness, and cost efficiency.
• Maintain close communication with outsourcing partners to resolve operational issues and allocate resources.
• Monitor vendor performance against company standards and contractual obligations, driving continuous improvement.
• Develop and implement operational SOPs to enhance overall efficiency.

Collaboration & Strategic Planning

• Work closely with HQ strategy teams to support departmental planning and execution.
• Support process reengineering and improvements across business functions.
• Participate in annual budgeting, operational goal setting, and performance evaluation.

Qualifications

• Bachelor’s degree or above;
  extensive relevant experience preferred.
• Prior experience in internal control, finance, logistics, supply chain, or outsourced factory management highly desirable.
• Knowledge of Indian market and regulations, with strong cross-cultural communication skills, is a plus.
• Strong problem-solving ability, independent thinking, and excellent communication and coordination skills.

Why Join Us

You’ll be part of a dynamic and global team committed to operational excellence and continuous growth. This is an exciting opportunity to take ownership of key business operations and make a significant impact in one of our fastest-growing markets.

Job Summary

The Assistant Manager, Operations will support the Manager, Operations in overseeing the day-to-day functioning of the school. The role involves ensuring smooth workflow across departments, maintaining operational efficiency, and upholding compliance with school policies, safety standards, and regulatory requirements. The position requires strong supervisory abilities, process management, problem-solving skills, and the capacity to support strategic initiatives that contribute to the school’s objectives.

Key Responsibilities

• Assist the Manager, Operations in planning, coordinating, and supervising daily school operations.
• Ensure strict adherence to school policies, SOPs, and statutory compliance including safety and child protection standards.
• Identify operational gaps, recommend improvements, and drive process efficiency.
• Prepare operational reports and present insights to management for informed decision-making.
• Collaborate with academic, administrative, and support teams (HR, Finance, Transport, Facilities, etc.) to ensure seamless coordination.
• Oversee scheduling, resource allocation, and timely resolution of operational challenges.
• Manage escalations from staff, parents, or vendors with professionalism and sensitivity.
• Support the implementation of technology-driven solutions and new systems to streamline operations.
• Contribute to budget monitoring, vendor management, and cost-control initiatives.
• Ensure courteous conduct and service-oriented behavior among staff in line with the school’s values.

Qualifications & Skills

• Bachelor’s degree in business administration, Operations Management, or a related field (preferred).
• 2–5 years of proven experience in operations, administration, or supervisory roles (experience in an educational institution will be an advantage)
• Strong organizational, analytical, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office;
  knowledge of ERP or school management systems is desirable.
• Ability to work effectively under pressure and manage multiple priorities.
• Leadership qualities with the ability to motivate, train, and develop teams.
• Background in school operations or the education sector will be preferred.

Work Environment

• Full-time, on-campus role with office-based responsibilities and regular on-site supervision across school facilities.
• May require flexible working hours, including weekends or holidays, depending on operational needs.