355 Operations jobs in Delhi

Description
Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound, Outbound, Change Ops). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Key job responsibilities
Ø Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Area Managers.
Ø Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments.
Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Ø Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Ø Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Sr. Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
Ø Able to address operational and personnel issues affecting functional area.
Ø Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Core Responsibilities:

As a Business Operations Analyst, the job with us would primarily involve managing deliveries and being the
go-to SPOC for all things operational. Your key responsibilities will include:
• Creating client deliverables, documentation, and quality control to ensure that all deliveries are execution
ready.
• Liaising with business teams to provide operational support and communicate the status of campaigns,
technical issues, launch delays, delivery issues, etc.
• Conducting competitive industry research periodically and will identify opportunities to improve product
efficiency and drive business growth.
• Facilitating the upload and maintenance of our suite of apps and coordinating with cross - functional teams to
ensure the process is smooth, efficient and error-free.
• Running extensive compliance checks on the live deliveries to help identify & solve for potential risks.
• Ensuring up-keep and maintenance of client assets to ensure continuity of business

Who should apply for this role ?

• Exceptional verbal and written communication skills with a process-driven mindset
• Excellent work ethic, problem-solving and proficient time management skills
• Ability to adhere to deadlines in a fast-paced environment
• Strong analytical abilities
• Have a passion for learning and work effectively both autonomously and within a team
environment
• Be a clear communicator- providing clear correspondence and ensuring expectations and details
are understood by all

Company Overview
Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role Description
Process Associate - Business operations

An Associate ensure accurate execution and trading of new assets and security positions. Build rapport with other Operations Associates to ensure operational efficiencies. Identify inefficiencies and work to implement new processes and procedures to improve quality and productivity.
Company Value
We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

We are seeking a motivated and enthusiastic individual to join our team as a Business Operations Intern.

In this role, you will focus on driving business growth through direct interactions with potential clients. You will be responsible for generating leads, handling inquiries, and converting prospects into clients. This internship is ideal for individuals looking to gain hands-on experience in sales and client relationship management.

Key Responsibilities:

- Engage in direct client interactions, explain the company’s offerings, and handle inquiries.
- Drive sales efforts by meeting prospects, negotiating, and closing deals.
- Collaborate with the team to identify new business opportunities and market strategies.
- Maintain comprehensive records of client interactions, leads, and sales data.
- Work towards achieving client conversion targets, earning incentives for successful deals.

**Requirements**:

- Fluent in English and Hindi to handle diverse client interactions.
- A passion for sales, business operations, and growing client relationships.
- Self-motivated, goal-oriented, and comfortable working in a fast-paced environment.
- No specific educational qualifications required, though enthusiasm for business and sales is a plus.

**Benefits**:

- Earn performance-based incentives for client conversions.
- Opportunity for hands-on experience in sales and operations.
- Mentorship and training from experienced professionals.
- Potential for a full-time role based on performance.
- Work in a dynamic, energetic, and supportive environment.

**Job Types**: Internship, Freelance
Contract length: 2 months

Pay: ₹5,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

Willingness to travel:

- 75% (required)

Work Location: In person

About team

As a Talent Delivery Manager tasked with ensuring top-tier talent delivery for our client programs, you hold a pivotal role within our organization. Your responsibilities encompass orchestrating seamless talent acquisition processes, strategizing to meet client needs, and fostering a culture of excellence within our global team. Collaborating closely with your colleagues, you contribute to shaping the next level of service for our clients worldwide.

This collaborative environment fosters continuous learning and professional growth, nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities. Together, we strive towards impactful goals such as enhancing skill development, fostering a culture of learning, and driving organizational success through effective talent delivery strategies. Our efforts transcend boundaries, contributing to advancements in various sectors, including healthcare, transportation, technology, and beyond, ultimately making a positive impact on society as a whole.

Purpose of this job

The Talent Delivery Manager role is an essential business role at Randstad Enterprise. There is an increased client need for Talent Delivery Managers to deliver strategic value across our clients. By bringing data insights and market knowledge we craft futureproof delivery strategies. Talent Delivery Managers enable creative solutions, drive innovation and become the strategic partner for our clients in this dynamic RPO/BPO market. Our Delivery Managers are the future leaders of our talent market so we enable all of them to develop, think about their next steps, career path and development goals, implementation and execution of recruitment and development programs and policies.

Roles and responsibilities

● Bringing internal insights and external market insights together to craft the processes and strategies for seamless delivery to the clients.
● Optimizing a wide variety of processes, procedures and precedents to interpret data and to align with the priorities of the delivery and operation’s strategy.
● Driving innovation by proactively identifying and coming up with innovative ideas.

Client/Customer management
● Cooperating and partnering with client stakeholders e.g. Senior Leaders, Department Heads and HR Directors.
● Developing strong relationships to maintain quality client delivery and solve client challenges.
● Leading conversations with senior leaders, diagnosing problems, giving advice and developing solutions with support of other colleagues and internal subject matter experts (e.g. operational excellence).
● Responsible for defining the desirable, feasible, viable and sustainable delivery solutions for our clients.
● Connecting stakeholders with subject matter experts from RSR for complex issues and creating business opportunities.
● Steering and monitoring KPI's and SLA's (escalation management) together with the delivery director/client services director and challenging stakeholders based on in-depth analysis of data.
● Building a culture of Talent Advisory within the client organization and leading our global Talent Advisory community (e.g. writing Talent Advisory articles and insights).
● Partnering with the Sourcing Recruitment Business Partners and Talent Advisors globally to drive an excellent candidate experience.

Team leadership & mentoring
● Team leads or talent delivery managers are responsible for overseeing the day-to-day operations of their team. This includes monitoring team members' performance, ensuring they adhere to company policies and procedures, and providing guidance and support as needed.
● Team leads are often involved in training new team members and providing ongoing training and development opportunities for existing team members. This may include conducting training sessions, providing feedback on performance, and identifying areas for improvement.
● Develop and implement training programs to onboard and upskill team members.
● Monitor and evaluate team performance against key metrics and client expectations.
● Provide ongoing coaching and feedback to team members to drive performance improvement. ●
Act as a liaison between the client and the BPO team, addressing any client concerns or issues. ●
Identify opportunities for process improvement and efficiency gains within the team.
● Develop and maintain relationships with key stakeholders, including clients and internal teams. ●
Analyze data and generate reports to track performance and provide insights for decision-making. ● Onboarding and training new colleagues

Administration
● Utilization of ATS/HRMS or other necessary tools ensuring compliance and program standards are met.
● Creating advanced reports for internal and external needs to craft a client's delivery strategy.
● Managing systems under assigned business functions, ensuring compliance with program standards.
● Navigating a wide variety of processes, procedures and precedents to interpret data and highlighting key findings.
● Monitoring regular performance scorecards to ensure all SLAs and KPIs.
● Responsible for screening shortlisted candidates where appropriate.

Competencies

Analytical skills
You know how to use data and to make decisions based on your insights. Aware of the various ways in which data can be used to solve problems. You analyze data to identify challenges and trends and solve complex problems. Curious and always searching for creative solutions. You know how to improve and optimize processes and quickly deliver solutions.

Client focus
You communicate openly with your colleagues and clients. Build strategic partnerships with internal and external stakeholders, which shape the environment for the success of Randstad. You use your comprehensive knowledge and skills to manage client accounts in a way that provides benefits both for the organization and our clients. You are able to present complex information with clarity to the client.

Market Knowledge
You understand industry trends, our products and services. You are constantly looking for being up to date with the latest market trends. Have the ability to comprehend data and information in order to collect market insights, create new opportunities and potential profitable and efficient changes.

Innovation and creativity
You have the ability to turn a new concept into a success for a client, inventing/proposing new ideas & concepts and creatively turning new ideas into reality.

Strategic thinking
You focus on finding and developing new unique opportunities to create value by enabling dialogue with various stakeholders. With your helicopter view you have a clear view on challenges. You know how to address opportunities and propose creative ideas.

Impact through Influence
You naturally engage with others, getting buy-in to deliver results. Connect internally as well as externally to drive value among colleagues and stakeholders. With your advanced mentoring skills, curiosity and interpersonal skills, you.

Job requirements
experience required:
● Minimum of 5-7 years of experience in a BPO environment, with a focus on process management, service delivery, or operations.
● Strong understanding of BPO processes and methodologies, including process improvement techniques such as Lean Six Sigma.
● Proven track record of successful project delivery and meeting key performance indicators (KPIs). ● Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
● Strong analytical and problem-solving skills, with the ability to identify opportunities for process optimization and efficiency gains.
● Experience in managing client relationships and addressing client needs and concerns.
● Proficiency in project management tools and software for tracking and managing deliverables.
● Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and requirements.
● Project management, process implementation and improvement.

Knowledge

● Extensive knowledge in RPO, BPO and/or MSP globally in multiple industries and sectors globally.
● Leadership qualities, including the ability to motivate and inspire team members to achieve goals and deliver results.
● Up to date with the latest Talent trends in the market, innovative tooling and methods.
● Employer branding and employer value proposition creation.

At TechBiz Global, we’re more than just a recruitment and software development company — we’re aGerman based global partner dedicated to your business success. With a diverse, distributed team, we specialize in IT recruitment, outstaffing, outsourcing, software development, and consulting services for more than 100 clients around over 20 countries.

We are now looking for a Operations Manager to join our dynamic internal team. If you're passionate about technology, driven by challenges, and ready to contribute to the success of the company, we’d love to hear from you.

About the Role

We are seeking a detail-oriented and proactive Operations Manager with at least 2 years of experience to oversee and improve daily business operations. The ideal candidate will have strong organizational skills, experience in process optimization, and the ability to work cross-functionally with various teams. While fluency in English is essential, German language skills are considered a valuable asset .

Key Responsibilities

• Oversee daily operations to ensure smooth workflow across departments

• Analyze processes and implement improvements to enhance efficiency

• Manage budgets, reports, and internal documentation

• Coordinate with HR, Finance, and other departments to support company goals

• Monitor KPIs and operational performance, providing insights and solutions

• Ensure compliance with company policies and regulatory standards

• Support the onboarding and training of new employees

• Assist leadership with strategic planning and execution

• Minimum 2 years of proven experience in operations, administration, or project coordination

• Bachelor’s degree in Business Administration, Management, or related field

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal abilities

• Proficient in MS Office and project management tools

• Ability to multitask and thrive in a fast-paced environment

• German language skills are a plus (nice to have), but not mandatory.

What We Offer

• Competitive salary package

• Professional development opportunities

• Collaborative and growth-focused work environment