517 Operations jobs in Delhi

Team Lead Lien-Operations - BPO/KPO Background experienced ONLY.

Max Compensation we are offering - 5,00,000 - 8,00,000 LPA

Location - Vadodara, Gujarat (On-Site)

REPORTING RELATIONSHIP

POSITION REPORTS TO: OPERATIONS MANAGER

DEPARTMENT: OPERATIONS

POSITION LOCATION: VADODARA, INDIA

POSITION SUMMARY

Team Leader – Managing your team effectively to achieve desired and optimum utilization of resources. Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction.

JOB RESPONSIBILITIES

1. Daily workflow management to ensure maximum capacity to the project pool

2. Ensure schedule adherence for self & team

3. Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests, etc. Be people’s person by conducting regular one on one, empathize with people concerns, escalate

timely on issues, target the problem & not the person attitude

4. Constant communication with the US offices through calls and emails

5. Any other duties assigned by manager

6. Prepare accurate reports & submit timely to the desired recipients

7. Perform random quality checks on volumes processed by the team members

8. Conduct daily meetings with team & provide timely process updates to maintain quality

9. Anticipating client’s needs and preparing reports.

10. Review QC feedbacks and devise ways to improve quality of the team.

11. Doing spot checks to uphold quality standards.

12. Understand and adhere to all company policies, including but not limited to security, trade secrets and confidentiality of all information.

PROFESSIONAL QUALIFICATIONS/EXPERIENCE

1. Graduate or master’s with any stream is must.

2. Being proactive in taking up new challenges & increase scope of self-exposure

3. Strong oral & written English communications skills with problem solving ability

4. Good networking skills across the organization to get things done

5. Training skills to conduct process, refresher & basic soft skills training

6. Ability to create a challenging, fast paced team-oriented environment

7. 5-7 years of work experience in managing team at BPO/KPO

8. Ability to de-stress the work environment under pressure

9. Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet

10. Ability to learn quickly & teach members on process nuances

11. Knowledge of financial services and class action and mass tort is good to have

12. Ability to interact with confidence with US internal & external customers

13. Candidate with experience into legal process domain will be of advantage

14. Ability to review reports & take actions based on data

15. Ability to manage change

16. Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian holidays.

CAREER PROGRESSION

If he/she is performing good in the current role, may grow Sr.Team Leader , Assistant Manager or Ops Manager

Team Lead Lien-Operations - BPO/KPO Background experienced ONLY.

Max Compensation we are offering - 5,00,000 - 8,00,000 LPA

Location - Vadodara, Gujarat (On-Site)

REPORTING RELATIONSHIP

POSITION REPORTS TO: OPERATIONS MANAGER

DEPARTMENT: OPERATIONS

POSITION LOCATION: VADODARA, INDIA

POSITION SUMMARY

Team Leader – Managing your team effectively to achieve desired and optimum utilization of resources. Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction.

JOB RESPONSIBILITIES

1. Daily workflow management to ensure maximum capacity to the project pool

2. Ensure schedule adherence for self & team

3. Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests, etc. Be people’s person by conducting regular one on one, empathize with people concerns, escalate

timely on issues, target the problem & not the person attitude

4. Constant communication with the US offices through calls and emails

5. Any other duties assigned by manager

6. Prepare accurate reports & submit timely to the desired recipients

7. Perform random quality checks on volumes processed by the team members

8. Conduct daily meetings with team & provide timely process updates to maintain quality

9. Anticipating client’s needs and preparing reports.

10. Review QC feedbacks and devise ways to improve quality of the team.

11. Doing spot checks to uphold quality standards.

12. Understand and adhere to all company policies, including but not limited to security, trade secrets and confidentiality of all information.

PROFESSIONAL QUALIFICATIONS/EXPERIENCE

1. Graduate or master’s with any stream is must.

2. Being proactive in taking up new challenges & increase scope of self-exposure

3. Strong oral & written English communications skills with problem solving ability

4. Good networking skills across the organization to get things done

5. Training skills to conduct process, refresher & basic soft skills training

6. Ability to create a challenging, fast paced team-oriented environment

7. 5-7 years of work experience in managing team at BPO/KPO

8. Ability to de-stress the work environment under pressure

9. Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet

10. Ability to learn quickly & teach members on process nuances

11. Knowledge of financial services and class action and mass tort is good to have

12. Ability to interact with confidence with US internal & external customers

13. Candidate with experience into legal process domain will be of advantage

14. Ability to review reports & take actions based on data

15. Ability to manage change

16. Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian holidays.

CAREER PROGRESSION

If he/she is performing good in the current role, may grow Sr.Team Leader , Assistant Manager or Ops Manager

Team Lead Lien-Operations - BPO/KPO Background experienced ONLY.

Max Compensation we are offering - 5,00,000 - 8,00,000 LPA

Location - Vadodara, Gujarat (On-Site)

REPORTING RELATIONSHIP

POSITION REPORTS TO: OPERATIONS MANAGER

DEPARTMENT: OPERATIONS

POSITION LOCATION: VADODARA, INDIA

POSITION SUMMARY

Team Leader – Managing your team effectively to achieve desired and optimum utilization of resources. Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction.

JOB RESPONSIBILITIES

1. Daily workflow management to ensure maximum capacity to the project pool

2. Ensure schedule adherence for self & team

3. Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests, etc. Be people’s person by conducting regular one on one, empathize with people concerns, escalate

timely on issues, target the problem & not the person attitude

4. Constant communication with the US offices through calls and emails

5. Any other duties assigned by manager

6. Prepare accurate reports & submit timely to the desired recipients

7. Perform random quality checks on volumes processed by the team members

8. Conduct daily meetings with team & provide timely process updates to maintain quality

9. Anticipating client’s needs and preparing reports.

10. Review QC feedbacks and devise ways to improve quality of the team.

11. Doing spot checks to uphold quality standards.

12. Understand and adhere to all company policies, including but not limited to security, trade secrets and confidentiality of all information.

PROFESSIONAL QUALIFICATIONS/EXPERIENCE

1. Graduate or master’s with any stream is must.

2. Being proactive in taking up new challenges & increase scope of self-exposure

3. Strong oral & written English communications skills with problem solving ability

4. Good networking skills across the organization to get things done

5. Training skills to conduct process, refresher & basic soft skills training

6. Ability to create a challenging, fast paced team-oriented environment

7. 5-7 years of work experience in managing team at BPO/KPO

8. Ability to de-stress the work environment under pressure

9. Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet

10. Ability to learn quickly & teach members on process nuances

11. Knowledge of financial services and class action and mass tort is good to have

12. Ability to interact with confidence with US internal & external customers

13. Candidate with experience into legal process domain will be of advantage

14. Ability to review reports & take actions based on data

15. Ability to manage change

16. Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian holidays.

CAREER PROGRESSION

If he/she is performing good in the current role, may grow Sr.Team Leader , Assistant Manager or Ops Manager

The incumbent will be responsible for outbound group tour operations, including attending to customer queries and collaborating with the sales team to resolve them efficiently. They will also be tasked with preparing client proposals, presentations, and estimates, as well as negotiating with vendors and hotels. The role requires a strong command of international contracting.

Desired Skills:

• The ideal candidate should possess a minimum of 5-10 years of experience in the MICE industry (Meetings, Incentives, Conferences & Events) with proven expertise in negotiation and relationship building.
• They should have in-depth knowledge of long-haul destinations such as Europe, Australia, and the USA, along with significant experience in handling corporate MICE groups.
• A robust network within the travel industry, including DMCs, vendors, hoteliers, and transporters, is essential.
• The candidate should excel in coordinating with vendors to ensure the smooth execution of projects. Additionally, they should have a substantial travel history both within and outside India and be comfortable traveling with senior executives and premium groups.

SUMMARY - Responsible for managing end-to-end banquet operations for premium venues, ensuring profitability, service quality, and customer satisfaction. Oversees menu planning, food production, quality and hygiene standards, competitive analysis, sales growth, and cost control. Coordinates with sales, unit heads, chefs, and corporate clients to deliver exceptional events, including weddings, corporate functions, and outdoor catering.

Key areas include:

• Operations & Profitability – Drive sales and profit targets, monitor costs, maintain infrastructure, and implement SOPs.
• Business Development – Develop sales/marketing plans, manage PR, build client relationships, and secure repeat business.
• Client Servicing – Customize services to client needs for maximum satisfaction.
• Supply Chain – Manage inventory, vendor relations, and compliance.
• People Management – Lead staffing, training, appraisals, and team motivation.

Reporting to: General Manager

Manages: Sales Head & Manager – Operations

Qualification/Experience: Graduate/Postgraduate in Hotel Management with 12–15 years in premium hospitality/banquet operations, strong F&B expertise, leadership, and decision-making skills.

MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information services, first party collection of accounts receivables, business advisory services, and legal & paralegal services. Catering to a diverse clientele including small to large enterprises across various sectors, MNS has a dynamic workforce of >200 employees, driving its vision of delivering comprehensive credit management solutions globally.

We are looking for an Operations & Delivery Manager to work in our Domestic Credit Reports division. This pivotal role involves managing the delivery of business information reports, interacting with clients, and supervising a team of operators and analysts dedicated to producing these reports. The ideal candidate will have a strong background in operations management, experience in customer service, and an understanding of basic credit/financial analysis.

Key Responsibilities:

• Operations Management: Oversee the daily operations of the Domestic Credit Reports division, ensuring the timely and accurate delivery of business information reports to global clients.
• Team Leadership: Manage and lead a diverse team of operators and analysts responsible for creating and compiling domestic reports, fostering a collaborative and productive work environment.
• Client Communication: Serve as the primary point of contact for clients purchasing business information reports, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Process Improvement: Continuously assess and improve operational processes and systems to increase efficiency, reduce costs, and enhance service quality.
• Compliance and Quality Control: Ensure that all international reports comply with relevant laws and regulations, maintaining the highest standards of quality and accuracy.
• Market Analysis: Stay informed about global market trends and developments that may impact the International Services division, adapting strategies accordingly.
• Collaboration: Work closely with other departments, including sales, marketing, and product development, to align international services with broader company objectives.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or CAs.
• Minimum of 5-7 years of experience in operations management, with a preference for candidates with experience in financial services/BFSI domain.
• Proven leadership skills, with the ability to manage and motivate a diverse team.
• Strong interpersonal and communication skills, with fluency in English.
• Excellent problem-solving abilities and a commitment to delivering high-quality customer service.
• Preferably experience with CRM software.

What We Offer:

• A competitive salary and benefits package.
• Opportunities for professional growth and development within a leading international financial services company.
• A dynamic and supportive work environment, with a strong emphasis on teamwork and customer service excellence.