729 Operations jobs in Hyderabad
Process Improvement Manager
Posted today
Job Viewed
Job Description
Job ID
224588
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Process Improvement Specialist
Posted today
Job Viewed
Job Description
Position Overview
The Specialist, Process Improvement is responsible for analyzing, optimizing, documenting and standardizing processes within the Payment Optimization team at Zelis. This role focuses on identifying inefficiencies, standardizing workflows, and developing operating procedures to improve operational effectiveness. The specialist collaborates with frontline teams, leadership, and cross-functional stakeholders in India and the United States to ensure consistent, scalable, and compliant processes that align with industry best practices.Analyze existing processes, data and workflows to identify inefficiencies and improvement opportunities.
Work with frontline teams, supervisors, and leadership to assess pain points and implement sustainable process changes.
Utilize Lean Six Sigma principles to streamline processes and enhance operational effectiveness.
Document and track process performance, productivity metrics, and key operational insights.
Partner with QA team to ensure clear, detailed, and standardized SOPs for Payment Operations support functions are created and maintained.
Ensure SOPs are consistent, scalable, and aligned with compliance requirements (e.g., HIPAA, PCI-DSS).
Partner with operations teams, quality assurance, technical teams, compliance, and training to ensure smooth process implementation and sustainability.
Act as a bridge between frontline employees and leadership, helping translate operational challenges into structured improvements.
Work closely with project managers and process owners to align SOPs with broader business goals.
Required Skills and Competencies
Demonstrated ability to lead process change and improvement initiatives and manage projects with cross-functional teams.
2+ years of experience in a contact center or operational support role with a focus on sustainable process improvement.
Strong background in developing SOPs, workflow documentation, and process mapping.
Proficiency in Excel, process mapping tools (e.g., Visio, Lucidchart)
Ability to analyze data, identify trends, and make data-driven recommendations.
Strong written and verbal communication skills with attention to detail.
2+ years experience coaching and mentoring individuals and teams leading improvement projects (lean six sigma, change management)
Preferred Skills
Knowledge of contact center operations, back-office processing, and payment workflows.
Experience in healthcare finance, payment processing, or a similarly regulated industry is strongly preferred(HIPAA, PCI-DSS compliance).
Experience working with CRM / ticketing systems.
Understanding of workforce management, reporting, or quality assurance within a contact center.
Ability to manage multiple priorities in a fast-paced and evolving environment.
Well versed with ISO methodologies (PMS and QMS)
Qualifications
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Certifications in Lean Six Sigma (Green Belt or higher) and / or Project Management (PMP, CAPM).
Certification in change management methodology such as Prosci preferred.
At least 5 years of experience leadingcontinuous improvement or a similar role.
Life at Zelis begins with a promise. A promise to MAKE AN IMPACT.
We make this promise to our clients, our communities, and to each other. It's reflected in our purpose - - and how we make it happen by leveraging our incredible technology built by healthcare experts, partnerships that evolve with our clients, and visibility that unlocks value.
Through our connected platform, we price over 100 billion dollars in healthcare claims each year with our claims intelligence solutions. We pay over 200 billion dollars in healthcare claims annually using the Zelis Advanced Payments Platform to maximize electronic delivery of both dollars and data together, and we empower more than 100 million healthcare consumers with advanced communications and digital engagement solutions.
Our promise is felt in how we care for ourselves and our families - through comprehensive benefits and competitive compensation to wellness initiatives, flexible workplaces, career growth opportunities, and more. It’s how we drive innovation and embrace a growth mindset. It’s how we put people first and act with agility. It’s how we champion collaboration. And most importantly, build trust. Join us and MAKE AN IMPACT!
Business Operations Analyst
Posted today
Job Viewed
Job Description
Qualcomm India Private Limited
**Job Area:**
Operations Group, Operations Group > Business Operations
**General Summary:**
**Sales Operations** **Analyst**
**Location: Hyderabad, Telangana**
**Job Area: Operations Group, Sales Operations**
**General Job Summary:** The role is responsible for internal support to Qualcomm's Worldwide Customer Service and Sales Teams enabling these external facing teams to provide world-class support regarding Qualcomm's products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal customer service throughout the organization. Responsibilities include but not limited to the following activities: Order management, account/regional forecast demand planning, and overseeing activities related to Product Change Notifications (PCNs), Return Material Authorizations (RMAs), and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Oracle ERP, Rapid Response, SAP, Sales Force, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled out.
**Key Duties & Responsibilities:** Utilizing Qualcomm systems, manages delegated customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, export compliance, product commercial information.
+ Provides internal support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
+ Tracks and reports to CS and Sales overall regional forecast accuracy analysis, and forecast consumption
+ Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any internal issues on the account before shipment
+ Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) as delegated by the Regional CS/Account Management Team
+ Communicate with related parties such as Quality, Engineering, RMA team, Finance, analyze data, identify trends, and submit RMA request when needed
+ Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested
+ Performs other related duties as delegated from world-wide CS Team
**Job Specifications:**
+ Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage
+ Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions
+ Effectively and quickly adapts to new systems, processes, and policies
+ Ability to remain calm under pressure
+ Exercises analytical skill within generally defined practices using a variety of sources to find solutions
+ Be results oriented with great attention to detail
+ Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions
+ Must have demonstratable communications skills, being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings
+ Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects
+ Should be open to support the team in APAC/Europe time, when required
**Education/Experience:**
+ Requires minimum 3+ years of related experience in Customer Service in a technology-oriented industry. Semiconductor industry preferred.
+ Bachelor's degree in business administration, Supply Chain, Finance, Operations, or related field and 2+ years of business operations or related experience.
+ Excellent in ERP tools like Oracle, SAP and or Salesforce
+ Strong analytical, problem solving and conceptual skills.
+ Strong written and verbal communication skills.
**Minimum Qualifications:**
- Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 2+ years of business operations or related experience.
OR
High School Diploma or equivalent and 4+ years of business operations or related experience.
**Applicants** : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found here ( . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
**To all Staffing and Recruiting Agencies** : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers ( .
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification
Business Operations Analyst
Posted today
Job Viewed
Job Description
Qualcomm India Private Limited
**Job Area:**
Operations Group, Operations Group > Business Operations
**General Summary:**
**Sales Operations** **Analyst**
**Location: Hyderabad, Telangana**
**Job Area: Operations Group, Sales Operations**
**General Job Summary:** The role is responsible for internal support to Qualcomm's Worldwide Customer Service and Sales Teams enabling these external facing teams to provide world-class support regarding Qualcomm's products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal customer service throughout the organization. Responsibilities include but not limited to the following activities: Order management, account/regional forecast demand planning, and overseeing activities related to Product Change Notifications (PCNs), Return Material Authorizations (RMAs), and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Oracle ERP, Rapid Response, SAP, Sales Force, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled out.
**Key Duties & Responsibilities:** Utilizing Qualcomm systems, manages delegated customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, export compliance, product commercial information.
+ Provides internal support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
+ Tracks and reports to CS and Sales overall regional forecast accuracy analysis, and forecast consumption
+ Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any internal issues on the account before shipment
+ Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) as delegated by the Regional CS/Account Management Team
+ Communicate with related parties such as Quality, Engineering, RMA team, Finance, analyze data, identify trends, and submit RMA request when needed
+ Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested
+ Performs other related duties as delegated from world-wide CS Team
**Job Specifications:**
+ Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage
+ Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions
+ Effectively and quickly adapts to new systems, processes, and policies
+ Ability to remain calm under pressure
+ Exercises analytical skill within generally defined practices using a variety of sources to find solutions
+ Be results oriented with great attention to detail
+ Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions
+ Must have demonstratable communications skills, being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings
+ Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects
+ Should be open to support the team in APAC/Europe time, when required
**Education/Experience:**
+ Requires minimum 3+ years of related experience in Customer Service in a technology-oriented industry. Semiconductor industry preferred.
+ Bachelor's degree in business administration, Supply Chain, Finance, Operations, or related field and 2+ years of business operations or related experience.
+ Excellent in ERP tools like Oracle, SAP and or Salesforce
+ Strong analytical, problem solving and conceptual skills.
+ Strong written and verbal communication skills.
**Minimum Qualifications:**
- Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 2+ years of business operations or related experience.
OR
High School Diploma or equivalent and 4+ years of business operations or related experience.
**Applicants** : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found here ( . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
**To all Staffing and Recruiting Agencies** : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers ( .
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification
Business Operations Specialist
Posted 7 days ago
Job Viewed
Job Description
Job Summary: We are looking for a detail-oriented and Business Operations Specialist will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international.
What you’ll be responsible for?
- Customer Success:
Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.
- Traffic Assurance:
Track monthly traffic targets received from the internal stakeholders and by breaking them into weekly and daily target, ensure to monitor and achieve the targets.
- Telco Coordination :
Coordinate with telecom operators and connectivity partners for additional capacities and to get RFPs.
Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.
- Reports & Analytics:
Publishing daily performance reports of clients for review, routing deviations.
Monitor the traffic from the customers, identify and analyse the reasons for traffic growth or dip and highlight with the sales team for corrective action.
Identifying potential and publishing the opportunities.
- Collaboration:
Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
- Process Improvement:
Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
- Documentation:
Create and maintain detailed and accurate documentation of SOP’s for regular operations.
What you’d have?
- Bachelor’s/Master’s degree.
- Must have Hands on Experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
- Minimum 4+ years if experience in the job offered or in a related role.
- Must have knowledge in SQL, advanced excel and power point presentation.
- Customer Success & Business Operations experience.
- Able to communicate both on a technical and non-technical level.
- Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
- Possess excellent presentation skills and proficiency at making one on one and group Presentation.
- Good in understanding business numbers and sharp in analysing and predicting trends.
- Be passionate and able to work in a fast-paced environment.
- Process, ITIL-V4 and certification related to business operations is plus.
Why join us?
- Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
Business Operations Specialist
Posted 5 days ago
Job Viewed
Job Description
What you’ll be responsible for?
Customer Success:
Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.
Traffic Assurance:
Track monthly traffic targets received from the internal stakeholders and by breaking them into weekly and daily target, ensure to monitor and achieve the targets.
Telco Coordination :
Coordinate with telecom operators and connectivity partners for additional capacities and to get RFPs.
Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.
Reports & Analytics:
Publishing daily performance reports of clients for review, routing deviations.
Monitor the traffic from the customers, identify and analyse the reasons for traffic growth or dip and highlight with the sales team for corrective action.
Identifying potential and publishing the opportunities.
Collaboration:
Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
Process Improvement:
Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
Documentation:
Create and maintain detailed and accurate documentation of SOP’s for regular operations.
What you’d have?
Bachelor’s/Master’s degree.
Must have Hands on Experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
Minimum 4+ years if experience in the job offered or in a related role.
Must have knowledge in SQL, advanced excel and power point presentation.
Customer Success & Business Operations experience.
Able to communicate both on a technical and non-technical level.
Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
Possess excellent presentation skills and proficiency at making one on one and group Presentation.
Good in understanding business numbers and sharp in analysing and predicting trends.
Be passionate and able to work in a fast-paced environment.
Process, ITIL-V4 and certification related to business operations is plus.
Why join us?
Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
Business Operations Analyst
Posted today
Job Viewed
Job Description
Core Responsibilities:
As a Business Operations Analyst, the job with us would primarily involve managing deliveries and being the
go-to SPOC for all things operational. Your key responsibilities will include:
• Creating client deliverables, documentation, and quality control to ensure that all deliveries are execution
ready.
• Liaising with business teams to provide operational support and communicate the status of campaigns,
technical issues, launch delays, delivery issues, etc.
• Conducting competitive industry research periodically and will identify opportunities to improve product
efficiency and drive business growth.
• Facilitating the upload and maintenance of our suite of apps and coordinating with cross - functional teams to
ensure the process is smooth, efficient and error-free.
• Running extensive compliance checks on the live deliveries to help identify & solve for potential risks.
• Ensuring up-keep and maintenance of client assets to ensure continuity of business
Who should apply for this role ?
• Exceptional verbal and written communication skills with a process-driven mindset
• Excellent work ethic, problem-solving and proficient time management skills
• Ability to adhere to deadlines in a fast-paced environment
• Strong analytical abilities
• Have a passion for learning and work effectively both autonomously and within a team
environment
• Be a clear communicator- providing clear correspondence and ensuring expectations and details
are understood by all
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Business Operations Specialist
Posted today
Job Viewed
Job Description
Job Summary: We are looking for a detail-oriented and Business Operations Specialist will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international.
What you’ll be responsible for?
- Customer Success:
Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.
- Traffic Assurance:
Track monthly traffic targets received from the internal stakeholders and by breaking them into weekly and daily target, ensure to monitor and achieve the targets.
- Telco Coordination :
Coordinate with telecom operators and connectivity partners for additional capacities and to get RFPs.
Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.
- Reports & Analytics:
Publishing daily performance reports of clients for review, routing deviations.
Monitor the traffic from the customers, identify and analyse the reasons for traffic growth or dip and highlight with the sales team for corrective action.
Identifying potential and publishing the opportunities.
- Collaboration:
Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
- Process Improvement:
Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
- Documentation:
Create and maintain detailed and accurate documentation of SOP’s for regular operations.
What you’d have?
- Bachelor’s/Master’s degree.
- Must have Hands on Experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
- Minimum 4+ years if experience in the job offered or in a related role.
- Must have knowledge in SQL, advanced excel and power point presentation.
- Customer Success & Business Operations experience.
- Able to communicate both on a technical and non-technical level.
- Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
- Possess excellent presentation skills and proficiency at making one on one and group Presentation.
- Good in understanding business numbers and sharp in analysing and predicting trends.
- Be passionate and able to work in a fast-paced environment.
- Process, ITIL-V4 and certification related to business operations is plus.
Why join us?
- Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.