405 Optimization jobs in Bengaluru

JOB DESCRIPTION

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Associate I within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement initiatives. You will leverage your broad knowledge of process improvement principles and practices to map, simplify, and document processes, while reducing manual touch points and utilizing digital process tools. Your work will have a significant impact within your department, requiring you to exercise initiative and judgement to resolve short-term problems and propose improvements to current working methods. You will be expected to analyze data, craft compelling narratives to communicate complex ideas, and build diverse teams to achieve common goals. Your ability to innovate, manage change, and delegate tasks effectively will be crucial in driving service-delivery improvement and achieving our departmental objectives.

Job responsibilities

• Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
• Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture.
• Collaborate with the team to build hypothesis sets, analyses, and roadmaps while identifying potential roadblocks / obstacles and escalate issues and risks as needed including for proposed solutions.
• Analyze key business processes to identify potential areas for improvement and automation, utilizing data analytics skills to offer continuous insight.
• Assist in the development of detailed process maps, workflows, and documentation to synthesize impactful findings, develop recommendations, and help present recommendations to/and influence senior executives, using storytelling skills to effectively convey complex ideas.
• Contribute to the testing and deployment of new process tools and technologies, ensuring they align with departmental objectives and operational standards.
• Support cross-functional collaboration by working effectively with individuals from different departments to achieve common goals.

Required qualifications, capabilities, and skills

• Developed proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets.
• Demonstrated ability in storytelling, with the capacity to effectively convey complex ideas, concepts, or data to diverse audiences.
• Proficient in team building, with experience in constructing diverse teams with varied experiences, skills, and backgrounds.
• Baseline knowledge of artificial intelligence foundations, with some exposure to data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction.
• Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills.
• Ability to take ownership of tasks and manage most elements of an entire workstream.
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.

Preferred qualifications, capabilities, and skills

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Job Description

• Process Improvement Lead

The Role:
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.

Key responsibilities include:

• Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
• Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
• To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
• To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
• Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
• Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
• Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
• Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
• Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.

Who you'll be:
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.

Essential Skills

• Engineering or Post Graduate Engineering degree
• 3 to 8 years of relevant experience in Automotive domain
• Experience in Process modeling & Process architecture
• Strong in ASPICE and basic concepts about Fusa & Cybersecurity
• Good functional consultant skills bridging process and tools
• Good Problem solving skills
• Python programming & Database scripting will be added advantage.

Tool Skills

• STAGES (Process Modeling)
• Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
• Enterprise Architect or any equivalent SW design tool knowledge.
• Business Intelligence tools like Grafana or PowerBI
• Activity management tools like EasyRedmine or JIRA

Language Skills
Must be fluent in English

Travel Requirements
Local Infrequent. Role is based in GKN Bangalore office

• Analyze existing manufacturing processes to identify areas for improvement.
• Apply Lean Six Sigma tools and methodologies to optimize workflows.
• Develop and implement new process designs and standards.
• Conduct root cause analysis for production issues and implement corrective actions.
• Collaborate with production staff and management to drive process changes.
• Document process changes and create standard operating procedures (SOPs).
• Monitor the effectiveness of implemented improvements and make adjustments as needed.
• Train personnel on new processes and best practices.
• Support new product introduction by ensuring manufacturability and scalability.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 3-5 years of experience in process improvement or industrial engineering.
• Certification in Lean Six Sigma (Green Belt or Black Belt preferred).
• Proficiency in process mapping and simulation tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience with project management methodologies.
• Ability to work effectively in a manufacturing environment.

Greetings from Infosys BPM Ltd.,

We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM.

Work Location: Electronics City, Bengaluru / Hinjewadi, Pune (work from office)

Education Qualification: Any full-time graduation

Experience required: At least 8 years of experience in driving Process Improvement projects / initiatives

Job Description:

Purpose/Essence of the role:

Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA / Digital technologies.

Key Responsibilities: -

1. Identify improvement opportunities in Client processes:

a. Identify the opportunity areas in client processes resulting in Business value delivery

b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space

c. Identify opportunities to implement RPA/Tactical automation solution in F&A Domain

d. Drive Top-down opportunity identification workshops and bottom-up ideation initiatives for

creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion into the projects.

2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.

3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs

4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB). Drive Certification program at the engagement level

5. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.

6. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

Regards,

Infosys BPM Talent Acquisition Team

Process Analyst:

Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.

Job Description: ServiceNow Business Process Consultant

Location: Bangalore, Pune and Noida

Experience: 5–10 years

Employment Type: Full-time

About the Role

We are seeking a highly motivated ServiceNow Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of ServiceNow solutions. You will work closely with clients and stakeholders to analyze requirements, design process improvements, and implement scalable ServiceNow workflows that drive efficiency and business value.

Key Responsibilities

• Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow implementations.
• Translate business processes into ServiceNow workflows and functional solutions.
• Lead workshops, process mapping, and gap analysis sessions to align platform capabilities with business goals.
• Provide expertise in ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on project requirements.
• Partner with technical teams to ensure solution designs meet business needs.
• Define KPIs, reporting structures, and dashboards to measure process efficiency and outcomes.
• Act as a trusted advisor to clients on ServiceNow best practices and roadmap strategies.
• Support change management, user training, and adoption initiatives.

Required Skills & Qualifications

• 5–10 years of experience in business process consulting, with at least 3 years in ServiceNow.
• Strong understanding of ITIL framework and process design.
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.
• Proven ability to facilitate workshops and engage with C-level stakeholders.
• Excellent skills in documentation, business analysis, and requirement gathering.
• Strong communication, presentation, and stakeholder management skills.
• ServiceNow certification(s) such as Certified System Administrator (CSA) , Certified Implementation Specialist (CIS) , or ServiceNow Business Process Consultant Certification is a plus.

Good to Have

• Experience in Agile/Scrum methodologies.
• Knowledge of integration strategies and third-party tools.
• Familiarity with automation, AI/ML, and digital transformation initiatives.

Role Overview

The Internal Operations Manager will be responsible for ensuring every internal ticket raised by our client-facing teams is completed on time and to quality. You’ll oversee ticket progress across departments, follow up on pending issues, dive deep into rejections, and ensure accountability until closure. This role is crucial to maintaining Truww’s promise of timely, flawless delivery.

Key Responsibilities

• Monitor all internal tickets raised by the client-facing teams and track their progress.
• Ensure every ticket is completed within defined timelines and SLAs.
• Investigate rejections or delays, identify root causes, and coordinate resolutions.
• Create simple reports and dashboards for visibility on open vs. closed tasks.
• Partner with cross-functional teams (design, production, installation, and customer happiness) to drive accountability.
• Identify recurring issues and suggest process improvements to reduce escalations.
• Maintain a culture of ownership, speed, and follow-through across teams.

Qualities We’re Looking For

• Strong ownership and follow-up skills — doesn’t let anything slip.
• Process-oriented and detail-focused, with great organizational skills.
• Clear and respectful communicator who can coordinate across teams.
• Analytical and curious, with a knack for finding root causes.
• Comfortable using tools for ticket tracking, dashboards, and reporting.
• Balanced mindset — empathetic yet assertive when driving accountability.

About the Company

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about FirstSource please visit our website

Role: Manager/Sr Manager

Location: Bangalore

Division: Business Transformation

Responsibilities : We are looking for a Business transformation Manager to join our team. The ideal candidate will be responsible for ensuring that processes within the organization run smoothly and efficiently. They will work with a team of individuals from across the company to develop new ways of working, implement improvements, drive digital interventions, and ensure that everything is running smoothly. This role aligns with our Digital first mindset.

• Working with management to determine strategy for new initiatives or projects.
• Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and TO-BE process maps
• Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints)
• Ability to perform data analysis and identify the key inference for driving the impacted metrices
• Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement
• Engage with stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
• Ability to identify the digital intervention for improving the efficiency and effectiveness of processes
• Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets.
• Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises.
• Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met.
• Communicating with stakeholders about transformation initiatives and their impact on the business.
• Monitor & audit the deployed processes for effectiveness & efficiency
• Responsible for generating business impact for the clients using the CI methodologies and frameworks
• Responsible for identifying the Gen AI opportunities -Capabilities, applicability and business case
• Understanding of scenario to implement the AI, ML tools

Key Performance Indicators

• Value delivered through projects in different client businesses across Operations, Digital and Technology.
• Automation identification and deployment with support from Digital and technology teams.
• Project Management and Process Improvement
• Facilitating change including facilitated Idea generation and idea management.
• Working collaboratively with Digital, Tech, Cx and automation teams to deliver the key objectives

Qualification & Experience requirements

• Bachelor’s degree in a related field, such as business administration, management or engineering.
• Experience in business transformation and change management in previous organisation is desired.
• Good/Strong understanding of Generative AI, predictive ML, and data analytics.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in Hybrid setup

Contact Person

Padmapriya Shekar