35 Process Improvement Specialist jobs in Chennai

JOB DESCRIPTION

Role                           : Continuous Improvement - Lead

Experience                : 6 to 12 Years

Job Location            : Chennai

About OJ Commerce:        

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention. Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.

With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States. As we continue to forge new partner relationships, our flagship website, , has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.

Responsibilities

1. Identify and Analyze Improvement Opportunities:

• Conduct regular process audits, data analysis, and process mapping to identify inefficiencies or problems.

• Suggest ways to improve processes based on findings and analysis.

2. Implement Improvement Initiatives:

• Design new processes or improvements to existing processes.

• Create project plans and oversee the implementation of improvement initiatives.

3. Monitor and Evaluate Implemented Processes:

• Establish metrics or key performance indicators (KPIs) to track progress and effectiveness.

• Continuously monitor outcomes and assess the effectiveness of new processes.

• Make adjustments and recommendations for further improvement based on evaluation results.

Skills

1. Analytical Skills:

• Proficient in data interpretation, trend identification, and process mapping.

• Ability to use statistical methods and tools for data analysis.

• Skillful in identifying patterns, trends, and root causes of process inefficiencies.

2. Problem Solving:

• Proficiency in methodologies like DMAIC, PDCA, Six Sigma, and Lean.

• Ability to develop innovative solutions and address process-related challenges.

• Strong critical thinking skills to analyze complex problems.

3. Change Management:

• Experience in facilitating transitions and minimizing resistance to change.

• Excellent communication skills to effectively communicate the benefits and objectives of improvement initiatives.

• Ability to promote a positive work culture during organizational changes.

4. Project Management:

• Proficient in planning, delegating tasks, and tracking progress of improvement projects.

• Strong organizational skills to manage multiple projects simultaneously and meet deadlines.

• Ability to collaborate with cross-functional teams and engage stakeholders.

5. Familiarity with IT Systems/Processes:

• Understanding of various technology stacks and their impact on business processes.

• Ability to leverage technology for process optimization and collaborate with IT teams.

• Awareness of emerging technologies and their potential applications in continuous improvement.

6. Excellent Communication, drive and Collaboration skills.

7. Ability to work in a fast-paced environment without supervision and manage multiple priorities

What we Offer

• Competitive salary

• Medical Benefits/Accident Cover

• Flexi Office Working Hours

• Fast paced start up

Join Us as a Lean – Site Continuous Improvement Leader

Location: Oragadam, TN

Industry: Automotive

Experience Level: 12–15 Years

Education: Bachelor’s Degree or Equivalent

Are you a change agent with a passion for lean thinking and operational excellence? Do you thrive in environments where continuous improvement is embedded in the culture—not just the process? If you're ready to lead transformation at the site level, we want to hear from you.

Engineer – IT Continuous Service Improvement

Full Time

Perungudi, Chennai, Tamil Nadu, India

With Professional Experience

5/6/25

About Hapag-Lloyd
With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

THE IT ORGANIZATION

A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers.Hapag-Lloyd’s strategy depends on a successful digital transformation.

As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.

This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The Software Engineer is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.

ABOUT THE ROLE

The IT Engineer for Continuous Service Improvement (CSI) will own, develop and manage the Continuous Service Improvement plan and detailed set of activities required to improve the service availability and performance. They will ensure that all parties from the Infrastructure & Operations function both internal or external to Hapag-Lloyd, including multiple suppliers, are involved and aligned with the engineering and infrastructure outcomes.

KEY RESPONSIBILITIES AND TASKS

Continuously monitor and assess IT services, processes, and systems to identify areas for improvement, and analyze data to prioritize and recommend changes that will have the greatest impact on service quality, efficiency, and customer satisfaction.

Collaborate with IT Service Management and Service Excellence teams to develop and implement plans to improve IT services, processes, and systems, and ensure that these plans are aligned with business objectives and IT strategies.

Design and implement metrics, dashboards, and monitoring systems to measure the effectiveness of IT services, processes, and systems, and to identify areas for improvement, and ensure that these metrics are aligned with business objectives and IT strategies.

Conduct regular reviews and audits of IT services, processes, and systems to ensure that they are operating efficiently and effectively, and to identify areas for improvement, and provide recommendations for improvement to IT teams and stakeholders.

Collaborate with IT teams, including development, operations, and support teams, to implement improvements to IT services, processes, and systems, and ensure that these improvements are properly tested, validated, and deployed to production.

BEHAVIOURS AND APPROACH

Strong team player

Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork

Management level person with good ability to negotiate

Experience with and sensitivity to different cultures

Ability to act under pressure and to manage efficiently crisis situations

Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance

Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense

Ability to speak to “non-IT” stakeholders in terms they will understand

Problem Solver

WORK EXPERIENCE

Total hands-on work experience of 7-9 years.

Minimum of 3 years’ experience in ITSM related position(s) with specific focus on Continual Service Improvement

Experience with continuous improvement methodologies such as Lean, Agile, or Six Sigma.

Certification in IT service management frameworks such as ITIL, COBIT, or ISO .

Good technology awareness across Infrastructure & Operations

Experience with cybersecurity, including experience with security frameworks and regulations such as HIPAA, PCI-DSS, or GDPR.

Experience with IT service management metrics and benchmarking, including experience with metrics such as first call resolution (FCR), mean time to resolve (MTTR), and customer satisfaction (CSAT).

Experience of a multi-skilled function operating globally.

Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous

Experience of ServiceNow modules and processes

Excellent communication, problem-solving, and stakeholder management skills.

EDUCATION AND QUALIFICATIONS

Engineering degree in a relevant field (e.g. B.Tech., B.E. or related).

ITIL 3 or 4 foundation certification

English language – expert proficiency (additional languages are beneficial)

WHAT WE OFFER

Competitive salary

Self & Family Health Insurance

Term & Life Insurance

OPD Benefits

Employees’ Deposit Linked Insurance Scheme (EDLI)

Learning & Development through HL Academy

Flexible Work from Home

Leave Travel Allowance

Variable performance bonus

Recreation facilities

Privilege, Casual and Sick leaves

Contact person

Prabhakaran Raja Share this job

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Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : SAP PP Production Planning & Control Discrete Industries
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Business Process Architect, you will engage in the analysis and design of innovative business processes. Your typical day will involve collaborating with various stakeholders to gather and document requirements, ensuring that the new processes align with organizational goals. You will also participate in user and task analysis, representing the business needs effectively while guiding the implementation of new technologies and processes. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate workshops and meetings to gather insights and feedback from stakeholders. - Develop comprehensive documentation that outlines business processes and requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries. - Strong analytical skills to assess business processes and identify areas for improvement. - Experience in process mapping and documentation techniques. - Ability to communicate effectively with both technical and non-technical stakeholders. - Familiarity with project management methodologies. Additional Information: - The candidate should have minimum 12 years of experience in SAP PP Production Planning & Control Discrete Industries. - This position is based at our Chennai office. - A 15 years full time education is required.15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Business Process Analyst

Job #: req34178 Organization: World Bank Sector: Finance & Accounting Grade: GE Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s): Closing Date: 9/12/2025 (MM/DD/YYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit .About the VPU: The WB Finance & Accounting (WFA) Vice Presidency is responsible for all aspects of the financial reporting and internal control framework for IBRD and IDA, and the extensive Trust Fund/Partnership portfolio of the WB entities. It supports an appropriate fiduciary control framework and administering disbursements for Bank lending and leads the client service function for the WB’s corporate expenses. Organizationally, WFA comprises three departments: (1) Corporate Accounting and Reporting, (2) Trust Funds and Loans, and (3) Financial Operations. In WFA, our mandate supports both internal and external clients while we focus on delivery, optimization, impact, and people & culture.About the Unit: WBG’s Finance and Accounting Solutions & Transformation Team (WFAST) combines business, technology, and delivery know-how to support, drive, and enable WFA’s business and digital transformation. WFAST is a trusted partner and competency center to support and drive WFA’s digital transformation and innovation agenda providing leading capabilities in intelligent automation, process excellence, data governance, advanced analytics and AI delivering value across WFA and the wider institution. WFAST enables growth of digital dexterity and skills and the adoption of self-service automation and analytics tools among staff. Duties and accountabilities: Are you passionate about using technology to solve real business challenges? Do you thrive in fast-paced environments and get energized by collaborating across teams? WFAST is looking for a Business Solutions Analyst who’s ready to drive innovation, streamline processes, and help shape the future of finance and accounting through automation, AI, and data-driven transformation. Apply now if you’d like to: • Work on high-impact finance projects and see your solutions in action.• Collaborate with forward-thinking teams at the forefront of finance transformation.• Gain hands-on experience with leading automation, AI, and data platforms.• Grow your career in a culture that values innovation and continuous learning.Process Excellence: • Partner with finance and accounting teams to uncover inefficiencies and pain points. • Analyze workflows and identify opportunities for automation and optimization.• Capture requirements, translate business needs into clear user stories and functional specs.• Design dashboards that deliver real-time insights and measurable business value.• Ensure all solutions meet data governance standards, including handling of Personally Identifiable Information (PII).Automation, AI, and Data: • Explore and recommend automation opportunities through feasibility studies. • Tackle unstructured data challenges with appropriate automation and AI tools.• Collaborate with tech teams to build scalable, secure solutions, including proof-of-concepts (POCs). • Support development of solutions and testing and validation to ensure solutions meet business goals.• Complete required control reviews such as infosec and Internal Controls over Financial Reporting (ICFR).Project Management and Reporting: • Build and maintain a pipeline of transformation use cases.• Manage projects, track progress, and report on active projects with clarity and transparency.• Share lessons learned to fuel continuous improvement.• Communicate updates proactively and escalate issues in a timely manner.• Raise awareness through presentations and effective communication.

Selection Criteria

• Bachelor’s degree with 4 years’ experience in business automation and process improvement • Experience working with BPM and process mining and automation tools such as iGrafx, Celonis, and Alteryx • Background in business intelligence, data analytics, or a similar field • Proven success collaborating with multicultural, cross-functional teams• Familiarity with WFA’s data, ERP landscape, and business processes (preferred)• Self-starter who manages tasks independently and meets deadlines• Strong problem-solving, communication, and collaboration skills• Clear and confident communicator, adept at articulating ideas both in writing and verbally WBG Culture Attributes: 1. Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders. 2. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.3. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.

WBG Culture Attributes:

1. Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
3. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : SAP EWM
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Business Process Architect, you will analyze and design new business processes, partner with the business to define product requirements, and participate in user and task analysis to represent business needs. You will guide the implementation of new processes and technologies in a collaborative environment. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Lead process improvement initiatives to enhance efficiency - Develop and maintain process documentation - Conduct process audits to ensure compliance Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP EWM - Strong understanding of business process analysis - Experience in defining product requirements - Knowledge of user and task analysis techniques - Ability to design and implement process improvements Additional Information: - The candidate should have a minimum of 12 years of experience in SAP EWM - This position is based at our Chennai office - A 15 years full time education is required15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

**Role & responsibilities**

1. Handling customer queries on Calls, Web-chat and revert back the client updates from team to client.

2. Maintaining a detailed and accurate record of all client details and communications.

3. Establishing, developing and building relationships with our customers.

4. Planning and delivery of products (prioritization)

5. Ensuring to respond to the client queries in a professional and timely manner.

6. Work effectively individually, as well as within a Team in a Client Servicing environment.

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

8. The target is to ensure the excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹216,000.00 - ₹300,000.00 per year

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Notice period

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**