1623 Project Management jobs in New Delhi
Senior Program Manager
Gurgaon, Haryana
World Wide Technology
Posted today
Job Viewed
Job Description
**Location - India**
**Leadership**
+ Reports to the Director, WWT For All, and collaborates closely with global and regional leadership to drive culture and strategy.
**Strategy and Policy**
+ Collaborate with leadership to define and refine the global WWT For All strategy.
+ Translate global WWT For All goals into regionally relevant policies and practices.
+ Stay informed on international best practices, laws, and cultural norms to ensure compliance and relevance.
**Program Design & Implementation**
+ Manage international WWT For All programs, initiatives, and interventions across multiple locations.
+ Oversee employee resource groups (ERGs)/affinity networks globally.
**Stakeholder Engagement & Communication**
+ Serve as a trusted advisor and partner to senior leadership across geographies.
+ Engage with local teams, country managers, and regional leaders to understand needs and barriers.
+ Develop internal communications to raise awareness, celebrate progress, and build buy-in.
**Measurement & Evaluation**
+ Define goals and outcomes to track WWT For All progress globally, including representation, inclusion, and engagement metrics.
+ Track outcomes and metrics in alignment with the overarching WWT For All strategy.
+ Use qualitative and quantitative data to inform program improvements and leadership reporting.
**Change Management & Culture Building**
+ Promote culture of belonging aligned with WWT's core values.
+ Organize and support listening sessions, ensuring international regions are included and arranging special sessions as needed.
+ Analyze feedback with regional leads to develop appropriate follow-up actions.
**Operational & Budget Management**
+ Develop and manage program budgets for international WWT For All initiatives.
+ Manage vendor and partner relationships.
+ Oversee logistics for global events, training, travel, and other operational needs.
**Continuous Learning & Innovation**
+ Stay updated on theory, research, and global trends.
+ Pilot new approaches and scale successful initiatives.
+ Share learnings across regions and encourage cross-region collaboration.
**Cross-Functional Collaboration**
+ Foster strategic alignment with the Talent Acquisition team to support inclusive hiring practices.
+ Collaborate with the Global Employee Experience team (including Global Community Impact and Employee Engagement) to ensure development and retention practices are aligned with regional For All teams.
+ Create opportunities for feedback from regional programs, leads, and participants, sharing insights with WWT leadership.
+ Proven experience leading regional or global programs across multiple geographies (EMEA, LATAM, APAC, Canada).
+ Strong ability to align regional initiatives with overarching corporate strategies.
+ Demonstrated success in managing cross-functional teams and driving accountability across regions.
+ Skilled in facilitating meaningful dialogue across cultures and geographies.
+ Excellent interpersonal and communication skills, with the ability to influence and collaborate with senior leaders, employee groups, and external partners.
+ Experience in promoting employee engagement through storytelling, creative initiatives, and community-building efforts.
+ Familiarity with inclusive hiring practices and collaboration with talent acquisition teams.
+ Experience working with employee experience or HR teams to support development, retention, and career growth strategies.
+ Ability to define, track, and report on program metrics and outcomes.
+ Deep understanding of regional nuances and cultural dynamics across international markets.
+ Experience working in a global organization with sensitivity to local customs, languages, and business practices.
+ Strong organizational skills with the ability to manage multiple initiatives simultaneously.
+ Proficiency in project management tools and methodologies.
**Preferred Qualifications:**
+ Experience working with Employee Resource Groups or similar employee-led initiatives.
+ Background in corporate social responsibility, employee engagement, or organizational development.
+ Familiarity with remote and hybrid work environments and managing virtual teams.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
**Leadership**
+ Reports to the Director, WWT For All, and collaborates closely with global and regional leadership to drive culture and strategy.
**Strategy and Policy**
+ Collaborate with leadership to define and refine the global WWT For All strategy.
+ Translate global WWT For All goals into regionally relevant policies and practices.
+ Stay informed on international best practices, laws, and cultural norms to ensure compliance and relevance.
**Program Design & Implementation**
+ Manage international WWT For All programs, initiatives, and interventions across multiple locations.
+ Oversee employee resource groups (ERGs)/affinity networks globally.
**Stakeholder Engagement & Communication**
+ Serve as a trusted advisor and partner to senior leadership across geographies.
+ Engage with local teams, country managers, and regional leaders to understand needs and barriers.
+ Develop internal communications to raise awareness, celebrate progress, and build buy-in.
**Measurement & Evaluation**
+ Define goals and outcomes to track WWT For All progress globally, including representation, inclusion, and engagement metrics.
+ Track outcomes and metrics in alignment with the overarching WWT For All strategy.
+ Use qualitative and quantitative data to inform program improvements and leadership reporting.
**Change Management & Culture Building**
+ Promote culture of belonging aligned with WWT's core values.
+ Organize and support listening sessions, ensuring international regions are included and arranging special sessions as needed.
+ Analyze feedback with regional leads to develop appropriate follow-up actions.
**Operational & Budget Management**
+ Develop and manage program budgets for international WWT For All initiatives.
+ Manage vendor and partner relationships.
+ Oversee logistics for global events, training, travel, and other operational needs.
**Continuous Learning & Innovation**
+ Stay updated on theory, research, and global trends.
+ Pilot new approaches and scale successful initiatives.
+ Share learnings across regions and encourage cross-region collaboration.
**Cross-Functional Collaboration**
+ Foster strategic alignment with the Talent Acquisition team to support inclusive hiring practices.
+ Collaborate with the Global Employee Experience team (including Global Community Impact and Employee Engagement) to ensure development and retention practices are aligned with regional For All teams.
+ Create opportunities for feedback from regional programs, leads, and participants, sharing insights with WWT leadership.
+ Proven experience leading regional or global programs across multiple geographies (EMEA, LATAM, APAC, Canada).
+ Strong ability to align regional initiatives with overarching corporate strategies.
+ Demonstrated success in managing cross-functional teams and driving accountability across regions.
+ Skilled in facilitating meaningful dialogue across cultures and geographies.
+ Excellent interpersonal and communication skills, with the ability to influence and collaborate with senior leaders, employee groups, and external partners.
+ Experience in promoting employee engagement through storytelling, creative initiatives, and community-building efforts.
+ Familiarity with inclusive hiring practices and collaboration with talent acquisition teams.
+ Experience working with employee experience or HR teams to support development, retention, and career growth strategies.
+ Ability to define, track, and report on program metrics and outcomes.
+ Deep understanding of regional nuances and cultural dynamics across international markets.
+ Experience working in a global organization with sensitivity to local customs, languages, and business practices.
+ Strong organizational skills with the ability to manage multiple initiatives simultaneously.
+ Proficiency in project management tools and methodologies.
**Preferred Qualifications:**
+ Experience working with Employee Resource Groups or similar employee-led initiatives.
+ Background in corporate social responsibility, employee engagement, or organizational development.
+ Familiarity with remote and hybrid work environments and managing virtual teams.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
This advertiser has chosen not to accept applicants from your region.
0
Project Manager-Oracle Transformation
Noida, Uttar Pradesh
IBM
Posted today
Job Viewed
Job Description
**Introduction**
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
**Your role and responsibilities**
* Lead and manage end-to-end Oracle Applications implementations, ensuring timely delivery, budget adherence, and client satisfaction.
* Collaborate with cross-functional teams, including sales, architecture, engineering, and client stakeholders, to define project scope, objectives, and success criteria.
* Develop detailed project plans, timelines, and resource allocation strategies, ensuring alignment with client requirements and organizational standards.
* Facilitate agile project management methodologies, fostering collaboration, transparency, and iterative development to meet evolving business needs.
* Oversee risk management activities, identifying potential obstacles and devising mitigation strategies to safeguard project delivery.
* Monitor project progress, performance metrics, and quality assurance, making data-driven decisions to optimize outcomes and address any deviations from plan.
* Provide regular status updates to senior management and clients, ensuring transparency and proactive communication.
* Cultivate strong client relationships, managing expectations, and addressing concerns throughout the project lifecycle.
* Manage project budgets, including resource allocation, expense tracking, and variance analysis.
* Ensure compliance with industry regulations, internal policies, and best practices throughout the project
**Required technical and professional expertise**
* Bachelor's degree in Technology, Business Administration, Information Systems, or a related field. An advanced degree is a plus.
* Minimum of 5 years of professional experience in enterprise software project management, with a strong focus on Oracle Applications.
* Proven track record of successfully managing Oracle Applications implementations, from pre-sales to post-implementation support.
* In-depth understanding of Oracle Applications modules, including Financials, Supply Chain, and Human Capital Management.
* Strong knowledge of project management methodologies, such as Agile, Waterfall, and PRINCE2, Excellent stakeholder management, communication, and negotiation skills
**Preferred technical and professional experience**
* Certified Scrum Master (CSM), PMP, or equivalent project management certifications are highly preferred.
* Familiarity with cloud computing principles, architectures, and service models (IaaS, PaaS, SaaS).
* Knowledge of integration middleware, such as Oracle Integration Cloud (OIC
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
**Your role and responsibilities**
* Lead and manage end-to-end Oracle Applications implementations, ensuring timely delivery, budget adherence, and client satisfaction.
* Collaborate with cross-functional teams, including sales, architecture, engineering, and client stakeholders, to define project scope, objectives, and success criteria.
* Develop detailed project plans, timelines, and resource allocation strategies, ensuring alignment with client requirements and organizational standards.
* Facilitate agile project management methodologies, fostering collaboration, transparency, and iterative development to meet evolving business needs.
* Oversee risk management activities, identifying potential obstacles and devising mitigation strategies to safeguard project delivery.
* Monitor project progress, performance metrics, and quality assurance, making data-driven decisions to optimize outcomes and address any deviations from plan.
* Provide regular status updates to senior management and clients, ensuring transparency and proactive communication.
* Cultivate strong client relationships, managing expectations, and addressing concerns throughout the project lifecycle.
* Manage project budgets, including resource allocation, expense tracking, and variance analysis.
* Ensure compliance with industry regulations, internal policies, and best practices throughout the project
**Required technical and professional expertise**
* Bachelor's degree in Technology, Business Administration, Information Systems, or a related field. An advanced degree is a plus.
* Minimum of 5 years of professional experience in enterprise software project management, with a strong focus on Oracle Applications.
* Proven track record of successfully managing Oracle Applications implementations, from pre-sales to post-implementation support.
* In-depth understanding of Oracle Applications modules, including Financials, Supply Chain, and Human Capital Management.
* Strong knowledge of project management methodologies, such as Agile, Waterfall, and PRINCE2, Excellent stakeholder management, communication, and negotiation skills
**Preferred technical and professional experience**
* Certified Scrum Master (CSM), PMP, or equivalent project management certifications are highly preferred.
* Familiarity with cloud computing principles, architectures, and service models (IaaS, PaaS, SaaS).
* Knowledge of integration middleware, such as Oracle Integration Cloud (OIC
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Program Manager, Data Center Design
New Delhi, Delhi
Google
Posted today
Job Viewed
Job Description
**Minimum qualifications:**
+ Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Architecture, Construction Management, or a related field, or equivalent practical experience.
+ 5 years of experience in program management, working on building design or infrastructure deployments.
+ 5 years of experience in design consultancy or construction project planning.
**Preferred qualifications:**
+ Master's degree or PhD in Electrical, Mechanical or Industrial Engineering, Architecture, Construction Management, or a related field.
+ Professional Engineer (PE) license, RAA License, Chartered Engineer, or equivalent.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Lead, organize, and manage program activities that drive business outcomes while developing systems to proactively identify improvements to drive future Improvement including change management and performance metrics.
+ Define and address undefined cross-functional issues independently, utilizing existing protocols including program management methodologies to monitor and manage programs and stakeholders.
+ Use independent judgement to adjust programs effectively while navigating changing circumstances across multiple functional areas and understand and manage the expectations of cross-functional stakeholders.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
+ Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Architecture, Construction Management, or a related field, or equivalent practical experience.
+ 5 years of experience in program management, working on building design or infrastructure deployments.
+ 5 years of experience in design consultancy or construction project planning.
**Preferred qualifications:**
+ Master's degree or PhD in Electrical, Mechanical or Industrial Engineering, Architecture, Construction Management, or a related field.
+ Professional Engineer (PE) license, RAA License, Chartered Engineer, or equivalent.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Lead, organize, and manage program activities that drive business outcomes while developing systems to proactively identify improvements to drive future Improvement including change management and performance metrics.
+ Define and address undefined cross-functional issues independently, utilizing existing protocols including program management methodologies to monitor and manage programs and stakeholders.
+ Use independent judgement to adjust programs effectively while navigating changing circumstances across multiple functional areas and understand and manage the expectations of cross-functional stakeholders.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
2
Senior Project Manager
Gurgaon, Haryana
UnitedHealth Group
Posted 1 day ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Provide direction for the Project Management work streams on all aspects of the engagement
+ Be able to drive and program manage Internal Readiness across functions for setting up of new technology projects
+ Lead segment executive leadership visits for program reviews
+ Be responsible for Projects for the line of service/business for the site
+ Handle escalations for external and internal stakeholders
+ Be responsible for training of team members
+ Demonstrate solid leadership and judgment
+ Own few strategic enterprises level initiatives
+ Negotiate key process changes introducing innovations for cost effective transitions
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Qualifications - External**
**Required Qualifications:**
+ BCoM or MCoM or CA or MBA
+ 8+ experience in Program Management /Project Management
+ Experience managing and being responsible for multiple portfolio's
+ Experience in responding/solutioning for PMO requirements
+ People and stakeholder management experience
+ Experience in Financial Services Industry
+ Knowledge of program management, resource estimation and planning, Risk Management, operating models etc.
+ Change Management - Proven ability to drive and manage change at LoB Level
+ Proven good collaboration and influencing skills
+ Proven ability to work and execute in ambiguous/start from scratch environments
+ Proven good communication skills
**Preferred Qualifications:**
+ MBA
+ Industry Certification:
+ PMP or PgMP or CSM or Agile SaFE
+ Financial Certifications
+ Knowledge of project financials or CBA
+ Exposure to Technology projects or leading teams
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
**Primary Responsibilities:**
+ Provide direction for the Project Management work streams on all aspects of the engagement
+ Be able to drive and program manage Internal Readiness across functions for setting up of new technology projects
+ Lead segment executive leadership visits for program reviews
+ Be responsible for Projects for the line of service/business for the site
+ Handle escalations for external and internal stakeholders
+ Be responsible for training of team members
+ Demonstrate solid leadership and judgment
+ Own few strategic enterprises level initiatives
+ Negotiate key process changes introducing innovations for cost effective transitions
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Qualifications - External**
**Required Qualifications:**
+ BCoM or MCoM or CA or MBA
+ 8+ experience in Program Management /Project Management
+ Experience managing and being responsible for multiple portfolio's
+ Experience in responding/solutioning for PMO requirements
+ People and stakeholder management experience
+ Experience in Financial Services Industry
+ Knowledge of program management, resource estimation and planning, Risk Management, operating models etc.
+ Change Management - Proven ability to drive and manage change at LoB Level
+ Proven good collaboration and influencing skills
+ Proven ability to work and execute in ambiguous/start from scratch environments
+ Proven good communication skills
**Preferred Qualifications:**
+ MBA
+ Industry Certification:
+ PMP or PgMP or CSM or Agile SaFE
+ Financial Certifications
+ Knowledge of project financials or CBA
+ Exposure to Technology projects or leading teams
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
This advertiser has chosen not to accept applicants from your region.
3
Project Manager I
Gurgaon, Haryana
AECOM
Posted 1 day ago
Job Viewed
Job Description
**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
* Manages one or more less complex projects, involving a combination of the following:
* Clients with a small or local geographic footprint; OR,
* Projects involving limited services provided by a local IE office; OR,
* Other complexities, on a limited basis, such as projects that involve litigation, Environmental Protection Agency (EPA) super funding, due diligence, etc.
* May manage certain phases of projects only.
* Generally working under the supervision of a senior Project Manager/Program Manager or above, or a Regional Manager.
* Within individual's area of responsibility, consistently identifies potential project problems or opportunities in a proactive manner, analyzes the issues using all appropriate resources, develops alternatives and arrives at the most optimum approach to mitigate problems or exploit opportunities.
* Makes sound, well-informed and objective decisions relating to assigned project with a strong understanding of the impact and implications of decisions.
* Manages project resources.
* Advises/mentors less experienced staff on project management skills.
**Qualifications**
**Additional Information**
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Building Engineering
**Business Group:** DCS
**Strategic Business Unit:** Europe & India
**Career Area:** Program & Project Management
**Work Location Model:** Hybrid
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
* Manages one or more less complex projects, involving a combination of the following:
* Clients with a small or local geographic footprint; OR,
* Projects involving limited services provided by a local IE office; OR,
* Other complexities, on a limited basis, such as projects that involve litigation, Environmental Protection Agency (EPA) super funding, due diligence, etc.
* May manage certain phases of projects only.
* Generally working under the supervision of a senior Project Manager/Program Manager or above, or a Regional Manager.
* Within individual's area of responsibility, consistently identifies potential project problems or opportunities in a proactive manner, analyzes the issues using all appropriate resources, develops alternatives and arrives at the most optimum approach to mitigate problems or exploit opportunities.
* Makes sound, well-informed and objective decisions relating to assigned project with a strong understanding of the impact and implications of decisions.
* Manages project resources.
* Advises/mentors less experienced staff on project management skills.
**Qualifications**
**Additional Information**
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Building Engineering
**Business Group:** DCS
**Strategic Business Unit:** Europe & India
**Career Area:** Program & Project Management
**Work Location Model:** Hybrid
This advertiser has chosen not to accept applicants from your region.
4
Project Manager I
Gurgaon, Haryana
AECOM
Posted 1 day ago
Job Viewed
Job Description
**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
* Manages one or more less complex projects, involving a combination of the following:
* Clients with a small or local geographic footprint; OR,
* Projects involving limited services provided by a local IE office; OR,
* Other complexities, on a limited basis, such as projects that involve litigation, Environmental Protection Agency (EPA) super funding, due diligence, etc.
* May manage certain phases of projects only.
* Generally working under the supervision of a senior Project Manager/Program Manager or above, or a Regional Manager.
* Within individual's area of responsibility, consistently identifies potential project problems or opportunities in a proactive manner, analyzes the issues using all appropriate resources, develops alternatives and arrives at the most optimum approach to mitigate problems or exploit opportunities.
* Makes sound, well-informed and objective decisions relating to assigned project with a strong understanding of the impact and implications of decisions.
* Manages project resources.
* Advises/mentors less experienced staff on project management skills.
**Qualifications**
**Additional Information**
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Building Engineering
**Business Group:** DCS
**Strategic Business Unit:** Europe & India
**Career Area:** Program & Project Management
**Work Location Model:** Hybrid
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
* Manages one or more less complex projects, involving a combination of the following:
* Clients with a small or local geographic footprint; OR,
* Projects involving limited services provided by a local IE office; OR,
* Other complexities, on a limited basis, such as projects that involve litigation, Environmental Protection Agency (EPA) super funding, due diligence, etc.
* May manage certain phases of projects only.
* Generally working under the supervision of a senior Project Manager/Program Manager or above, or a Regional Manager.
* Within individual's area of responsibility, consistently identifies potential project problems or opportunities in a proactive manner, analyzes the issues using all appropriate resources, develops alternatives and arrives at the most optimum approach to mitigate problems or exploit opportunities.
* Makes sound, well-informed and objective decisions relating to assigned project with a strong understanding of the impact and implications of decisions.
* Manages project resources.
* Advises/mentors less experienced staff on project management skills.
**Qualifications**
**Additional Information**
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Building Engineering
**Business Group:** DCS
**Strategic Business Unit:** Europe & India
**Career Area:** Program & Project Management
**Work Location Model:** Hybrid
This advertiser has chosen not to accept applicants from your region.
5
Scrum Master
Noida, Uttar Pradesh
S&P Global
Posted 2 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
10
**The Team:** Our Technology Governance & Delivery Enablement team at S&P Dow Jones Indices is responsible for establishing effective portfolio planning and execution patterns in order to drive operational excellence and fostering a culture of collaboration by using lean portfolio management and agile development methodologies. As a member of our team, you will play a pivotal role in accelerating our technology delivery leveraging agile.
**The Impact:** We are in search of a motivated individual who is ready to take their career to the next level. This person will play a pivotal role to ensure we adopt Agile methodologies, and it represents an exciting and visible opportunity to join our team during a dynamic period of fundamental organizational and operational changes.
**The Career Opportunity:** This role offers immense potential for growth and professional development in a fast-paced and challenging work environment. You will enjoy the open, transparent culture and the opportunity to:
+ Be a servant leader to global teams to deliver innovative solutions to the market
+ refine your Scrum Master and project delivery skills and increase you and your team's agility within a dynamic global organization
+ Build relationships and engage with stakeholders across the organization, managing stakeholder expectations to deliver the best solution
**Responsibilities:**
+ Act as Servant leader to an agile team(s), educating and coaching agile team(s) to maximize efficiencies and performance on Agile practices, focusing on delivering customer value and embracing continuous improvement
+ Coaching the team to get self-organized and improve
+ Identify and manage risks, mitigate impediments, and negotiate dependencies within and across scrum teams
+ Facilitate Team Events including Daily Stand-ups, Iteration Planning, Refinement sessions, Iteration Reviews, and Retrospectives, PI Planning.
+ Be a partner, collaborating with the Product Owner and Technical leads to understand business problem(s), product(s), and ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team.
+ Removing impediments or guiding the team to remove impediments by finding the right personnel
+ Establish and maintain open and clear lines of team communication to facilitate transparency.
+ Work with peer Scrum Masters and the Delivery Managers to ensure excellent execution.
+ Proactively identify and implement improvements in your team's Agile execution
+ Building a trusting and safe environment
+ Facilitating discussion, decision making, and conflict resolution
**What we are looking for:**
**Basic Qualifications:**
+ 5+ years' experience playing the Scrum Master role for a software development team that was diligently applying Scrum principles, practices, and theory
+ Capability to apply SAFe framework
+ Worked with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
+ Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
+ Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats etc.)
+ Experience with some of commonly used tools - Azure DevOps, Confluence, MS Teams, SharePoint
+ Excellent communication and collaboration skills with various stakeholders
+ Basic knowledge of lean portfolio management
+ Embrace a growth mindset and Team first mentality
+ Identify and mitigate risks to meet team deliverable commitments
+ Proven track record of identifying and improving Agile execution on a team
+ Bachelor´s degree or higher education in a related area such as finance, economics, information technology or business
**Preferred Qualifications:**
+ SAFe Scrum Master (SSM) certification as an added advantage
+ Prior roles as agile coach preferred
+ Relevant certifications are a plus (PSM, CSM, PMP, etc.)
+ Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
+ Previous experience as a team lead
**About S&P Global** **Dow Jones Indic** **e** **s**
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Hyderabad, Telangana, India
**Grade Level (for internal use):**
10
**The Team:** Our Technology Governance & Delivery Enablement team at S&P Dow Jones Indices is responsible for establishing effective portfolio planning and execution patterns in order to drive operational excellence and fostering a culture of collaboration by using lean portfolio management and agile development methodologies. As a member of our team, you will play a pivotal role in accelerating our technology delivery leveraging agile.
**The Impact:** We are in search of a motivated individual who is ready to take their career to the next level. This person will play a pivotal role to ensure we adopt Agile methodologies, and it represents an exciting and visible opportunity to join our team during a dynamic period of fundamental organizational and operational changes.
**The Career Opportunity:** This role offers immense potential for growth and professional development in a fast-paced and challenging work environment. You will enjoy the open, transparent culture and the opportunity to:
+ Be a servant leader to global teams to deliver innovative solutions to the market
+ refine your Scrum Master and project delivery skills and increase you and your team's agility within a dynamic global organization
+ Build relationships and engage with stakeholders across the organization, managing stakeholder expectations to deliver the best solution
**Responsibilities:**
+ Act as Servant leader to an agile team(s), educating and coaching agile team(s) to maximize efficiencies and performance on Agile practices, focusing on delivering customer value and embracing continuous improvement
+ Coaching the team to get self-organized and improve
+ Identify and manage risks, mitigate impediments, and negotiate dependencies within and across scrum teams
+ Facilitate Team Events including Daily Stand-ups, Iteration Planning, Refinement sessions, Iteration Reviews, and Retrospectives, PI Planning.
+ Be a partner, collaborating with the Product Owner and Technical leads to understand business problem(s), product(s), and ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team.
+ Removing impediments or guiding the team to remove impediments by finding the right personnel
+ Establish and maintain open and clear lines of team communication to facilitate transparency.
+ Work with peer Scrum Masters and the Delivery Managers to ensure excellent execution.
+ Proactively identify and implement improvements in your team's Agile execution
+ Building a trusting and safe environment
+ Facilitating discussion, decision making, and conflict resolution
**What we are looking for:**
**Basic Qualifications:**
+ 5+ years' experience playing the Scrum Master role for a software development team that was diligently applying Scrum principles, practices, and theory
+ Capability to apply SAFe framework
+ Worked with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
+ Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
+ Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats etc.)
+ Experience with some of commonly used tools - Azure DevOps, Confluence, MS Teams, SharePoint
+ Excellent communication and collaboration skills with various stakeholders
+ Basic knowledge of lean portfolio management
+ Embrace a growth mindset and Team first mentality
+ Identify and mitigate risks to meet team deliverable commitments
+ Proven track record of identifying and improving Agile execution on a team
+ Bachelor´s degree or higher education in a related area such as finance, economics, information technology or business
**Preferred Qualifications:**
+ SAFe Scrum Master (SSM) certification as an added advantage
+ Prior roles as agile coach preferred
+ Relevant certifications are a plus (PSM, CSM, PMP, etc.)
+ Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
+ Previous experience as a team lead
**About S&P Global** **Dow Jones Indic** **e** **s**
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Hyderabad, Telangana, India
This advertiser has chosen not to accept applicants from your region.
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6
Project Manager [0825-DEL-157]
Gurgaon, Haryana
RELX INC
Posted 5 days ago
Job Viewed
Job Description
Are you a content professional looking to develop your career?
Do you have project management experience?
About our Team:
The team are passionate, collaborative, and high-performing, dedicated to the production of the highest quality books and ebooks in the medical, nursing, veterinary, dental, and allied health fields. We value creativity, autonomy, and accountability, working together to deliver exceptional customer experience. The environment is supportive, with a strong focus on teamwork and innovation, ensuring that each member's contributions are valued and impactful .
About the Role:
Come and join our vibrant team to help delight our customers by providing exceptional service and establishing our products as most effective direct customer touchpoints for our books. We are offering a creative role with independence and responsibility for a Book Production Project Manager.
Responsibilities:
+ Produces a print-ready and/or digital copy of each publication, including, as applicable, sleeve design or other packaging, point-of-sale and advertising materials, in a format that is ready for production/duplication.
+ Checks copy and proof where relevant. Uses in-house and/or external resources for various production steps.
+ Adapts artwork for different territory or market releases. Typically negotiates with vendors and suppliers and coordinates with procurement.
+ Developing professional role with working knowledge in own discipline and broadens capabilities. Fully proficient in theories & processes.
+ Typically follows prescribed guidelines or procedures to resolve problems. Works with a moderate level of guidance. Can train or mentor new colleagues.
Requirements:
+ Project management experience
+ Meticulous eye for detail and strong analytical skills
+ Exceptional communication skills with understanding of cross-cultural communication
+ Agility and flexibility in managing challenges to ensure timely and quality delivery of services.
Work in a way that works for you:
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Comprehensive Health Insurance: Covers you, your immediate family, and parents.● Enhanced Health Insurance Options: Competitive rates negotiated by the company.● Group Life Insurance: Ensuring financial security for your loved ones.● Group Accident Insurance: Extra protection for accidental death and permanent disablement.● Flexible Working Arrangement: Achieve a harmonious work-life balance.● Employee Assistance Program: Access support for personal and work-related challenges.● Medical Screening: Your well-being is a top priority.● Modern Family Benefits: Maternity, paternity, and adoption support.● Long-Service Awards: Recognizing dedication and commitment.● New Baby Gift: Celebrating the joy of parenthood.● Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.● Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.● Free Transport pick up and drop from the home -office - home (applies in Chennai)
About the business:
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
---
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Do you have project management experience?
About our Team:
The team are passionate, collaborative, and high-performing, dedicated to the production of the highest quality books and ebooks in the medical, nursing, veterinary, dental, and allied health fields. We value creativity, autonomy, and accountability, working together to deliver exceptional customer experience. The environment is supportive, with a strong focus on teamwork and innovation, ensuring that each member's contributions are valued and impactful .
About the Role:
Come and join our vibrant team to help delight our customers by providing exceptional service and establishing our products as most effective direct customer touchpoints for our books. We are offering a creative role with independence and responsibility for a Book Production Project Manager.
Responsibilities:
+ Produces a print-ready and/or digital copy of each publication, including, as applicable, sleeve design or other packaging, point-of-sale and advertising materials, in a format that is ready for production/duplication.
+ Checks copy and proof where relevant. Uses in-house and/or external resources for various production steps.
+ Adapts artwork for different territory or market releases. Typically negotiates with vendors and suppliers and coordinates with procurement.
+ Developing professional role with working knowledge in own discipline and broadens capabilities. Fully proficient in theories & processes.
+ Typically follows prescribed guidelines or procedures to resolve problems. Works with a moderate level of guidance. Can train or mentor new colleagues.
Requirements:
+ Project management experience
+ Meticulous eye for detail and strong analytical skills
+ Exceptional communication skills with understanding of cross-cultural communication
+ Agility and flexibility in managing challenges to ensure timely and quality delivery of services.
Work in a way that works for you:
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Comprehensive Health Insurance: Covers you, your immediate family, and parents.● Enhanced Health Insurance Options: Competitive rates negotiated by the company.● Group Life Insurance: Ensuring financial security for your loved ones.● Group Accident Insurance: Extra protection for accidental death and permanent disablement.● Flexible Working Arrangement: Achieve a harmonious work-life balance.● Employee Assistance Program: Access support for personal and work-related challenges.● Medical Screening: Your well-being is a top priority.● Modern Family Benefits: Maternity, paternity, and adoption support.● Long-Service Awards: Recognizing dedication and commitment.● New Baby Gift: Celebrating the joy of parenthood.● Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.● Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.● Free Transport pick up and drop from the home -office - home (applies in Chennai)
About the business:
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
---
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
7
Project Program Management Advisor - Service Improvement Manager
Noida, Uttar Pradesh
NTT America, Inc.
Posted 5 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Project Program Management Advisor - Service Improvement Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
**Role Responsibilities**
**This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk (L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD delivery, Account Management, Cross functional teams or Practice towers and Client.**
**Key Responsibilities, Knowledge, Skills & Qualifications**
**-Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including Telecom and ITSM related metrics etc.**
**-Owner to identify and execute Service Improvement plans/projects including process improvements, quality, cost, volume reduction, SLA Mitigation, efficiency improvements etc**
**-Owner for Project Management of all on-going improvement initiatives including control and report actions on sustaining initiatives**
**-Ability to identify/drive transformation initiatives/projects including efficiency improvements, cost & resource optimizations, volume reduction opportunities etc that may also involve tools and technology dependencies to drive improvements**
**- Foundational knowledge of common end user digital transformation/innovation/automation/next-gen solutions related to RPA, Chat Bots, Password manager, CTI including, password reset self-help/self service solutions etc.**
**-Work closely with Tools/Technology/platform team/owner implementing/deploying the transformation/automation solutions in a project manager capacity to ensure solutions deployed are per defined timelines to support transformation activities planned for any volume reduction and efficiency improvements**
**-Good understanding and working knowledge of SD solution/staffing models like SD calculator, Cost model, staffing/scheduling tools like erlang-c or any WFM related tools.**
**-Knowledge & experience driving service improvement projects related to quality like CSAT, First Call resolution, shift left from Level 2 to Level 1 or L2 to L1.5 remote resolution desk, L1 to L0 via self-help/self-service etc**
**-Work closely with Internal and external stakeholders including Account delivery & Client to discuss/review/present Service improvement actions, RAILS, and review progress.**
**-Drive performance management and governance across all Service Delivery Measures (KPIs, SLAs, Internal metrics etc) on a daily, weekly, or monthly basis including reviews with Operations, Client Delivery Management and Client.**
**-Excellent problem-solving skills including opportunity identification, RCA, data analytics, improvement ideas and best practice sharing etc**
**-Documents and reviews historical data trends over a period to identify any consistent patterns and observations to drive remediation actions and improvement initiatives.**
**-Being the SME on the account, manage internal Service Desk changes including cost model/solution design document to ensuring right staffing and recovery for the change.**
**-Collates all data into a concise and comprehensive report on service performance, as measured against agreed business targets & goals**
**-Analyse the Service Level performance compared to SLA's and provide remediation support when needed and drive optimization and efficiencies. Participate in go green action plans and SIPs.**
**-Driving the efficiency and effectiveness of the Incident Management, Request Management, and Cost Control processes**
**-Strong commercial skills and experience to be able to develop and challenge costs and benefits in business cases**
**- Foster teamwork, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness**
**-Interlock with cross functional teams to drive actions to address complex problem resolution to optimize service delivery.**
**-Apply statistical process control methods to measure the baseline and improve process performance**
**-Implementation of industry standard practices to support any ongoing or new Service Improvement initiatives/projects/programs.**
**-Excellent communication and stakeholder (internal & external) management skills.**
**-Strong presentation skills and hands on with MS PowerPoint and virtual collaboration tools.**
**-Comprehensive and strong skills in project management. Relevant working knowledge and certifications as applicable**
**-ITIL v3/ITIL4 foundational knowledge including knowledge and awareness of Continual Service Improvement**
**- Ability to take decisions, assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interest of the organisation**
**-Hands on experience working on ITSM's like Remedy or ServiceNow including ability to run reports, perform ticket analytics or ticket level dashboards for ITSM related SLA/KPIs. Provide guidance on ITSM processes and drive processes optimizations.**
**-Good knowledge and hands on experience with MS Excel, Data analytics tools and logic, any BI tools and solutions like Power BI, Power Query etc**
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Project Program Management Advisor - Service Improvement Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
**Role Responsibilities**
**This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk (L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD delivery, Account Management, Cross functional teams or Practice towers and Client.**
**Key Responsibilities, Knowledge, Skills & Qualifications**
**-Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including Telecom and ITSM related metrics etc.**
**-Owner to identify and execute Service Improvement plans/projects including process improvements, quality, cost, volume reduction, SLA Mitigation, efficiency improvements etc**
**-Owner for Project Management of all on-going improvement initiatives including control and report actions on sustaining initiatives**
**-Ability to identify/drive transformation initiatives/projects including efficiency improvements, cost & resource optimizations, volume reduction opportunities etc that may also involve tools and technology dependencies to drive improvements**
**- Foundational knowledge of common end user digital transformation/innovation/automation/next-gen solutions related to RPA, Chat Bots, Password manager, CTI including, password reset self-help/self service solutions etc.**
**-Work closely with Tools/Technology/platform team/owner implementing/deploying the transformation/automation solutions in a project manager capacity to ensure solutions deployed are per defined timelines to support transformation activities planned for any volume reduction and efficiency improvements**
**-Good understanding and working knowledge of SD solution/staffing models like SD calculator, Cost model, staffing/scheduling tools like erlang-c or any WFM related tools.**
**-Knowledge & experience driving service improvement projects related to quality like CSAT, First Call resolution, shift left from Level 2 to Level 1 or L2 to L1.5 remote resolution desk, L1 to L0 via self-help/self-service etc**
**-Work closely with Internal and external stakeholders including Account delivery & Client to discuss/review/present Service improvement actions, RAILS, and review progress.**
**-Drive performance management and governance across all Service Delivery Measures (KPIs, SLAs, Internal metrics etc) on a daily, weekly, or monthly basis including reviews with Operations, Client Delivery Management and Client.**
**-Excellent problem-solving skills including opportunity identification, RCA, data analytics, improvement ideas and best practice sharing etc**
**-Documents and reviews historical data trends over a period to identify any consistent patterns and observations to drive remediation actions and improvement initiatives.**
**-Being the SME on the account, manage internal Service Desk changes including cost model/solution design document to ensuring right staffing and recovery for the change.**
**-Collates all data into a concise and comprehensive report on service performance, as measured against agreed business targets & goals**
**-Analyse the Service Level performance compared to SLA's and provide remediation support when needed and drive optimization and efficiencies. Participate in go green action plans and SIPs.**
**-Driving the efficiency and effectiveness of the Incident Management, Request Management, and Cost Control processes**
**-Strong commercial skills and experience to be able to develop and challenge costs and benefits in business cases**
**- Foster teamwork, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness**
**-Interlock with cross functional teams to drive actions to address complex problem resolution to optimize service delivery.**
**-Apply statistical process control methods to measure the baseline and improve process performance**
**-Implementation of industry standard practices to support any ongoing or new Service Improvement initiatives/projects/programs.**
**-Excellent communication and stakeholder (internal & external) management skills.**
**-Strong presentation skills and hands on with MS PowerPoint and virtual collaboration tools.**
**-Comprehensive and strong skills in project management. Relevant working knowledge and certifications as applicable**
**-ITIL v3/ITIL4 foundational knowledge including knowledge and awareness of Continual Service Improvement**
**- Ability to take decisions, assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interest of the organisation**
**-Hands on experience working on ITSM's like Remedy or ServiceNow including ability to run reports, perform ticket analytics or ticket level dashboards for ITSM related SLA/KPIs. Provide guidance on ITSM processes and drive processes optimizations.**
**-Good knowledge and hands on experience with MS Excel, Data analytics tools and logic, any BI tools and solutions like Power BI, Power Query etc**
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.
8
Project Program Management Advisor - Service Improvement Manager
Noida, Uttar Pradesh
NTT DATA North America
Posted 6 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Project Program Management Advisor - Service Improvement Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
**Role Responsibilities**
**This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk (L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD delivery, Account Management, Cross functional teams or Practice towers and Client.**
**Key Responsibilities, Knowledge, Skills & Qualifications**
**-Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including Telecom and ITSM related metrics etc.**
**-Owner to identify and execute Service Improvement plans/projects including process improvements, quality, cost, volume reduction, SLA Mitigation, efficiency improvements etc**
**-Owner for Project Management of all on-going improvement initiatives including control and report actions on sustaining initiatives**
**-Ability to identify/drive transformation initiatives/projects including efficiency improvements, cost & resource optimizations, volume reduction opportunities etc that may also involve tools and technology dependencies to drive improvements**
**- Foundational knowledge of common end user digital transformation/innovation/automation/next-gen solutions related to RPA, Chat Bots, Password manager, CTI including, password reset self-help/self service solutions etc.**
**-Work closely with Tools/Technology/platform team/owner implementing/deploying the transformation/automation solutions in a project manager capacity to ensure solutions deployed are per defined timelines to support transformation activities planned for any volume reduction and efficiency improvements**
**-Good understanding and working knowledge of SD solution/staffing models like SD calculator, Cost model, staffing/scheduling tools like erlang-c or any WFM related tools.**
**-Knowledge & experience driving service improvement projects related to quality like CSAT, First Call resolution, shift left from Level 2 to Level 1 or L2 to L1.5 remote resolution desk, L1 to L0 via self-help/self-service etc**
**-Work closely with Internal and external stakeholders including Account delivery & Client to discuss/review/present Service improvement actions, RAILS, and review progress.**
**-Drive performance management and governance across all Service Delivery Measures (KPIs, SLAs, Internal metrics etc) on a daily, weekly, or monthly basis including reviews with Operations, Client Delivery Management and Client.**
**-Excellent problem-solving skills including opportunity identification, RCA, data analytics, improvement ideas and best practice sharing etc**
**-Documents and reviews historical data trends over a period to identify any consistent patterns and observations to drive remediation actions and improvement initiatives.**
**-Being the SME on the account, manage internal Service Desk changes including cost model/solution design document to ensuring right staffing and recovery for the change.**
**-Collates all data into a concise and comprehensive report on service performance, as measured against agreed business targets & goals**
**-Analyse the Service Level performance compared to SLA's and provide remediation support when needed and drive optimization and efficiencies. Participate in go green action plans and SIPs.**
**-Driving the efficiency and effectiveness of the Incident Management, Request Management, and Cost Control processes**
**-Strong commercial skills and experience to be able to develop and challenge costs and benefits in business cases**
**- Foster teamwork, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness**
**-Interlock with cross functional teams to drive actions to address complex problem resolution to optimize service delivery.**
**-Apply statistical process control methods to measure the baseline and improve process performance**
**-Implementation of industry standard practices to support any ongoing or new Service Improvement initiatives/projects/programs.**
**-Excellent communication and stakeholder (internal & external) management skills.**
**-Strong presentation skills and hands on with MS PowerPoint and virtual collaboration tools.**
**-Comprehensive and strong skills in project management. Relevant working knowledge and certifications as applicable**
**-ITIL v3/ITIL4 foundational knowledge including knowledge and awareness of Continual Service Improvement**
**- Ability to take decisions, assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interest of the organisation**
**-Hands on experience working on ITSM's like Remedy or ServiceNow including ability to run reports, perform ticket analytics or ticket level dashboards for ITSM related SLA/KPIs. Provide guidance on ITSM processes and drive processes optimizations.**
**-Good knowledge and hands on experience with MS Excel, Data analytics tools and logic, any BI tools and solutions like Power BI, Power Query etc**
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Project Program Management Advisor - Service Improvement Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
**Role Responsibilities**
**This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk (L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD delivery, Account Management, Cross functional teams or Practice towers and Client.**
**Key Responsibilities, Knowledge, Skills & Qualifications**
**-Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including Telecom and ITSM related metrics etc.**
**-Owner to identify and execute Service Improvement plans/projects including process improvements, quality, cost, volume reduction, SLA Mitigation, efficiency improvements etc**
**-Owner for Project Management of all on-going improvement initiatives including control and report actions on sustaining initiatives**
**-Ability to identify/drive transformation initiatives/projects including efficiency improvements, cost & resource optimizations, volume reduction opportunities etc that may also involve tools and technology dependencies to drive improvements**
**- Foundational knowledge of common end user digital transformation/innovation/automation/next-gen solutions related to RPA, Chat Bots, Password manager, CTI including, password reset self-help/self service solutions etc.**
**-Work closely with Tools/Technology/platform team/owner implementing/deploying the transformation/automation solutions in a project manager capacity to ensure solutions deployed are per defined timelines to support transformation activities planned for any volume reduction and efficiency improvements**
**-Good understanding and working knowledge of SD solution/staffing models like SD calculator, Cost model, staffing/scheduling tools like erlang-c or any WFM related tools.**
**-Knowledge & experience driving service improvement projects related to quality like CSAT, First Call resolution, shift left from Level 2 to Level 1 or L2 to L1.5 remote resolution desk, L1 to L0 via self-help/self-service etc**
**-Work closely with Internal and external stakeholders including Account delivery & Client to discuss/review/present Service improvement actions, RAILS, and review progress.**
**-Drive performance management and governance across all Service Delivery Measures (KPIs, SLAs, Internal metrics etc) on a daily, weekly, or monthly basis including reviews with Operations, Client Delivery Management and Client.**
**-Excellent problem-solving skills including opportunity identification, RCA, data analytics, improvement ideas and best practice sharing etc**
**-Documents and reviews historical data trends over a period to identify any consistent patterns and observations to drive remediation actions and improvement initiatives.**
**-Being the SME on the account, manage internal Service Desk changes including cost model/solution design document to ensuring right staffing and recovery for the change.**
**-Collates all data into a concise and comprehensive report on service performance, as measured against agreed business targets & goals**
**-Analyse the Service Level performance compared to SLA's and provide remediation support when needed and drive optimization and efficiencies. Participate in go green action plans and SIPs.**
**-Driving the efficiency and effectiveness of the Incident Management, Request Management, and Cost Control processes**
**-Strong commercial skills and experience to be able to develop and challenge costs and benefits in business cases**
**- Foster teamwork, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness**
**-Interlock with cross functional teams to drive actions to address complex problem resolution to optimize service delivery.**
**-Apply statistical process control methods to measure the baseline and improve process performance**
**-Implementation of industry standard practices to support any ongoing or new Service Improvement initiatives/projects/programs.**
**-Excellent communication and stakeholder (internal & external) management skills.**
**-Strong presentation skills and hands on with MS PowerPoint and virtual collaboration tools.**
**-Comprehensive and strong skills in project management. Relevant working knowledge and certifications as applicable**
**-ITIL v3/ITIL4 foundational knowledge including knowledge and awareness of Continual Service Improvement**
**- Ability to take decisions, assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interest of the organisation**
**-Hands on experience working on ITSM's like Remedy or ServiceNow including ability to run reports, perform ticket analytics or ticket level dashboards for ITSM related SLA/KPIs. Provide guidance on ITSM processes and drive processes optimizations.**
**-Good knowledge and hands on experience with MS Excel, Data analytics tools and logic, any BI tools and solutions like Power BI, Power Query etc**
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.
9