146 Quality Assurance Manager jobs in Delhi

- Conduct and deliver training on different topics at Bawal Plant

- Arrange training from external agencies for the employees as per schedule

- Plan and develop the skill matrix in department members as per required roles and responsibilities

- Monitor competency mapping score for the department members as per defined standards

- Ensure certification of final inspectors is done as per plan

- Identify PDCA and perform deep analysis for all the departments

-- Ensure timely reviews of PDCA / deep analysis activity selected by every department and implement feedback in as suggested

- Identify the MPS (Maruti Production System) projects

- Ensure implementation of feedback in MPS Projects as suggested

- Facilitate updating the Kaizen Website for kaizens

- Coordinate visits of TQM consultants as per the plan

- Conduct and carry out monthly TQM review as per schedule and arrange Half yearly TQM review as targeted

- Ensure implementation of TQM review feedback at specific areas as identified

- Facilitate introduction and establishment of Six Sigma practices as per schedule

- Ensure implementation of new initiatives as directed by TQM consultant and top management as per plan

- Ensure identification & implementation of best practices in the companies

- Follow SOP's for safety and build a safe working environment while adhering to the norms in place

- Maintain safety audit score as per the calendar

- Ensure monitoring and analysis of product audit of laminated & tempered glass as per plan and control the number of rejections at customer's end

- Review the QACR created against product Audit / In-process defect & ensure timely reply of QACR from the concern department

- Verify and analyse the counter-measures given by Production department on weekly basis

- Verify if the final inspection is done only by certified inspectors to ensure the product quality

- Ensure daily process Audit score and updating of control plan & FMEA against action taken/counter-measure to avoid the repetition of problems

- Ensure implementation, review & monitoring of IATF 16949, QMS as per company guidelines

- Monitor the number of NCR's in internal / external audits

- Analyse monthly in-process rejections and communicate with concerned persons to take action with all CFT

- Conduct and deliver training on different topics at Bawal Plant

- Arrange training from external agencies for the employees as per schedule

- Plan and develop the skill matrix in department members as per required roles and responsibilities

- Monitor competency mapping score for the department members as per defined standards

- Ensure certification of final inspectors is done as per plan

- Identify PDCA and perform deep analysis for all the departments

-- Ensure timely reviews of PDCA / deep analysis activity selected by every department and implement feedback in as suggested

- Identify the MPS (Maruti Production System) projects

- Ensure implementation of feedback in MPS Projects as suggested

- Facilitate updating the Kaizen Website for kaizens

- Coordinate visits of TQM consultants as per the plan

- Conduct and carry out monthly TQM review as per schedule and arrange Half yearly TQM review as targeted

- Ensure implementation of TQM review feedback at specific areas as identified

- Facilitate introduction and establishment of Six Sigma practices as per schedule

- Ensure implementation of new initiatives as directed by TQM consultant and top management as per plan

- Ensure identification & implementation of best practices in the companies

- Follow SOP's for safety and build a safe working environment while adhering to the norms in place

- Maintain safety audit score as per the calendar

- Ensure monitoring and analysis of product audit of laminated & tempered glass as per plan and control the number of rejections at customer's end

- Review the QACR created against product Audit / In-process defect & ensure timely reply of QACR from the concern department

- Verify and analyse the counter-measures given by Production department on weekly basis

- Verify if the final inspection is done only by certified inspectors to ensure the product quality

- Ensure daily process Audit score and updating of control plan & FMEA against action taken/counter-measure to avoid the repetition of problems

- Ensure implementation, review & monitoring of IATF 16949, QMS as per company guidelines

- Monitor the number of NCR's in internal / external audits

- Analyse monthly in-process rejections and communicate with concerned persons to take action with all CFT

- Conduct and deliver training on different topics at Bawal Plant

- Arrange training from external agencies for the employees as per schedule

- Plan and develop the skill matrix in department members as per required roles and responsibilities

- Monitor competency mapping score for the department members as per defined standards

- Ensure certification of final inspectors is done as per plan

- Identify PDCA and perform deep analysis for all the departments

-- Ensure timely reviews of PDCA / deep analysis activity selected by every department and implement feedback in as suggested

- Identify the MPS (Maruti Production System) projects

- Ensure implementation of feedback in MPS Projects as suggested

- Facilitate updating the Kaizen Website for kaizens

- Coordinate visits of TQM consultants as per the plan

- Conduct and carry out monthly TQM review as per schedule and arrange Half yearly TQM review as targeted

- Ensure implementation of TQM review feedback at specific areas as identified

- Facilitate introduction and establishment of Six Sigma practices as per schedule

- Ensure implementation of new initiatives as directed by TQM consultant and top management as per plan

- Ensure identification & implementation of best practices in the companies

- Follow SOP's for safety and build a safe working environment while adhering to the norms in place

- Maintain safety audit score as per the calendar

- Ensure monitoring and analysis of product audit of laminated & tempered glass as per plan and control the number of rejections at customer's end

- Review the QACR created against product Audit / In-process defect & ensure timely reply of QACR from the concern department

- Verify and analyse the counter-measures given by Production department on weekly basis

- Verify if the final inspection is done only by certified inspectors to ensure the product quality

- Ensure daily process Audit score and updating of control plan & FMEA against action taken/counter-measure to avoid the repetition of problems

- Ensure implementation, review & monitoring of IATF 16949, QMS as per company guidelines

- Monitor the number of NCR's in internal / external audits

- Analyse monthly in-process rejections and communicate with concerned persons to take action with all CFT

Job Summary

Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is expanding Quality Assurance function by establishing Quality Assurance (QA) team in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market (UK, Europe, MENA and APAC) business lines.

For that new QA function under GRS CCO, we are looking for experienced Quality Assurance Team Manager to lead and manage team of experienced Sr. quality assurance analysts, manage workflows, ensure delivery of high-quality QA audits, and serve as the primary point of contact for escalations, reporting, and process improvements.

This is a leadership role that requires strong analytical skills, strong insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies.

Job Duties

• Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners.
• Oversee quality assurance activities across key underwriting back-office processes (i.e. Policy Booking, Endorsements, Submission, Quotes and other processes).
• Act as a quality gatekeeper , ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
• Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development.
• Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
• Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
• Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.
• Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
• Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business.
• Coach and mentor QA analysts; foster a culture of continuous learning and accountability.

Qualifications & Experience:

• Bachelor’s degree required; insurance certifications like ACII, CPCU preferred.
• Seasoned P&C industry operations lead with 10-12 years of experience , including a minimum of 4 years overseeing QA function and managing high performing teams .
• Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
• Familiarity with vendor governance and multi-tier QA environments
• Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).

Key Skills:

• Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions.)
• Strong attention to detail and ability to drive root cause analysis and process improvements.
• High attention to detail and ability to manage high volumes of complex audits.
• Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
• Proficient in MS Excel, PowerPoint, and QA tools/systems.
• Effective communicator with ability to present insights clearly and influence change.
• High level of accountability, organizational skills, and decision-making ability.

Preferred Experience & Work Hours:

• Background in shared services or BPO environments with global insurance carriers.
• Experience working with or overseeing vendor QA teams (e.g., Genpact).
• Knowledge of tools used in underwriting operations and workflow management.
• Flexibility to work in different time zones (Preferably UK & Europe time)

Job Summary

Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is expanding Quality Assurance function by establishing Quality Assurance (QA) team in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market (UK, Europe, MENA and APAC) business lines.

For that new QA function under GRS CCO, we are looking for experienced Quality Assurance Team Manager to lead and manage team of experienced Sr. quality assurance analysts, manage workflows, ensure delivery of high-quality QA audits, and serve as the primary point of contact for escalations, reporting, and process improvements.

This is a leadership role that requires strong analytical skills, strong insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies.

Job Duties

• Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners.
• Oversee quality assurance activities across key underwriting back-office processes (i.e. Policy Booking, Endorsements, Submission, Quotes and other processes).
• Act as a quality gatekeeper , ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
• Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development.
• Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
• Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
• Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.
• Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
• Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business.
• Coach and mentor QA analysts; foster a culture of continuous learning and accountability.

Qualifications & Experience:

• Bachelor’s degree required; insurance certifications like ACII, CPCU preferred.
• Seasoned P&C industry operations lead with 10-12 years of experience , including a minimum of 4 years overseeing QA function and managing high performing teams .
• Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
• Familiarity with vendor governance and multi-tier QA environments
• Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).

Key Skills:

• Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions.)
• Strong attention to detail and ability to drive root cause analysis and process improvements.
• High attention to detail and ability to manage high volumes of complex audits.
• Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
• Proficient in MS Excel, PowerPoint, and QA tools/systems.
• Effective communicator with ability to present insights clearly and influence change.
• High level of accountability, organizational skills, and decision-making ability.

Preferred Experience & Work Hours:

• Background in shared services or BPO environments with global insurance carriers.
• Experience working with or overseeing vendor QA teams (e.g., Genpact).
• Knowledge of tools used in underwriting operations and workflow management.
• Flexibility to work in different time zones (Preferably UK & Europe time)

Job Summary

Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is expanding Quality Assurance function by establishing Quality Assurance (QA) team in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market (UK, Europe, MENA and APAC) business lines.

For that new QA function under GRS CCO, we are looking for experienced Quality Assurance Team Manager to lead and manage team of experienced Sr. quality assurance analysts, manage workflows, ensure delivery of high-quality QA audits, and serve as the primary point of contact for escalations, reporting, and process improvements.

This is a leadership role that requires strong analytical skills, strong insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies.

Job Duties

• Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners.
• Oversee quality assurance activities across key underwriting back-office processes (i.e. Policy Booking, Endorsements, Submission, Quotes and other processes).
• Act as a quality gatekeeper , ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
• Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development.
• Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
• Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
• Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.
• Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
• Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business.
• Coach and mentor QA analysts; foster a culture of continuous learning and accountability.

Qualifications & Experience:

• Bachelor’s degree required; insurance certifications like ACII, CPCU preferred.
• Seasoned P&C industry operations lead with 10-12 years of experience , including a minimum of 4 years overseeing QA function and managing high performing teams .
• Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
• Familiarity with vendor governance and multi-tier QA environments
• Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).

Key Skills:

• Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions.)
• Strong attention to detail and ability to drive root cause analysis and process improvements.
• High attention to detail and ability to manage high volumes of complex audits.
• Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
• Proficient in MS Excel, PowerPoint, and QA tools/systems.
• Effective communicator with ability to present insights clearly and influence change.
• High level of accountability, organizational skills, and decision-making ability.

Preferred Experience & Work Hours:

• Background in shared services or BPO environments with global insurance carriers.
• Experience working with or overseeing vendor QA teams (e.g., Genpact).
• Knowledge of tools used in underwriting operations and workflow management.
• Flexibility to work in different time zones (Preferably UK & Europe time)

Title: Data QA Manager(data quality assurance)

Location: 100% Remote

Job Type: Fulltime

Job Description

Data QA Manager to join our dynamic and Innovative Technology team. As a Data QA Manager, you will take on a leadership role within the Quality Assurance (QA) team, specializing in data quality assurance for software applications. A Data QA Manager is responsible for leading and managing the data quality assurance efforts within an organization. In this role, you will work on one or more software and data products in the Annalect Engineering Team. You will participate in technical architecture, design and development of software products as well as research and evaluation of new technical solutions.

Key Responsibilities:

• Develop and implement a comprehensive data quality strategy aligned with organizational objectives.

• Define standards and best practices for data quality assurance processes.

• Lead efforts to profile and analyze data across systems to identify issues related to accuracy, completeness, consistency, and timeliness.

• Establish and enforce data quality assurance processes, including data validation, cleansing, and monitoring.

• Design and implement data quality checks and controls.

• Define key performance indicators (KPIs) to measure data quality.

• Generate regular reports on data quality metrics and trends for stakeholders.

• Maintain documentation on data quality issues, resolutions, and improvements.

• Lead and mentor a team of data quality analysts or engineers.

• Provide guidance on data quality best practices and ensure the team's professional development.

• Maintain comprehensive documentation of data quality procedures, processes, and standards.

• Provide training to teams involved in data-related activities to promote a data quality mindset.

• Collaborate with the Data Delivery technology teams and architects to define and develop solutions

• Gather business requirements for the building of the Data Quality Dashboard that will include the full set of functionalities from exception identification to remediation

Required Skills

• 10+ Years of Experience in Data Test Automation, Data Comparison and Validation.

• Strong understanding of data structures, databases, DB Procedures, Packages, and Functions. and data manipulation techniques,

• Familiarity with data quality tools and platforms for profiling, cleansing, and monitoring data.

• Proficient in SQL and scripting languages for data analysis and validation.

• Working experience with Python libraries such as Pandas, NumPy, and SQL Alchemy for ETL

• Strong analytical skills to identify and solve data quality issues.

• Excellent communication skills to interact with cross-functional teams and stakeholders.

• Leadership skills to guide and inspire a team focused on data quality.

• Strong understanding of Data Warehouse/Data Lake Architecture and Development

• Experience with data pipeline and workflow management tools

• Experience in project management, including planning, execution, and monitoring of data quality initiatives.

• Experience with AWS cloud services: EC2, EMR, RDS, Redshift

• Experience in SQL injection, and query performance (Athena), Machine Learning

• Must have CI/CD, bit bucket/git knowledge

• Excellent interpersonal and communication skills.

• Familiarity with online retail (e-commerce)

Nice to have Skills

• Familiarity with big data technologies like Hadoop, Spark, and NoSQL databases can be beneficial

• Proficiency in data visualization tools (e.g., Tableau, Power BI)

• Awareness of data security principles and practices to ensure that data quality initiatives also align with data security requirements.

• Understanding machine learning concepts and how they can be applied to identify and predict data quality issues can be advantageous.

• Experience with cloud platforms (e.g., AWS, Azure, GCP) and their data services can be an asset

• Experience working in an ecommerce company like Amazon, Flipcart,Myntra etc.

Thanks

Aatmesh