9,770 Quality Assurance Manager jobs in India

Introduction:

Prym Fashion (India) Private Limited, located in Thirumazhisai, Chennai, Tamil Nadu, is looking for a Manager - Quality Assurance to be a part of their team. The work will be based out of Chennai for the division, Prym Fashion. PF belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.

Job Summary:

Job Title: Manager- Quality Assurance

Location: Thirumazhisai, Chennai

Country: India

The Role

As a Manager- Quality Assurance based in Chennai, India, you will play a pivotal role in supporting one of our global divisions by ensuring the product quality, regulatory compliance, continuous improvement in a production environment and collaborate with other departments when require.

Key Responsibilities:

· Develop, implement, and maintain the company’s quality assurance policies, procedures, and standards.

· Lead and manage the QA team to ensure effective inspection, testing, and documentation processes.

· Oversee incoming raw material inspection, in-process quality control, and final product verification.

· Ensure compliance with relevant industry standards, regulatory requirements, and customer specifications.

· Conduct internal audits, prepare quality reports, and coordinate with external auditors.

· Analyze quality performance data, identify root causes of defects, and implement corrective and preventive actions.

· Collaborate with production, other departments, and procurement teams to address quality-related issues.

· Train the staff in quality standards, inspection methods, and best practices.

· Maintain and improve certifications and documentation.

· Drive a culture of continuous improvement and zero-defect production.

. Possess strong expertise and practical skills in visual colour assessment, with the ability to accurately evaluate and differentiate shades, tones, and colour variations to ensure product consistency and quality compliance.

Experience Required:

. 5+ years of experience in the paint / automobile industry in QA Department is preferred.

Interested candidates who meet the qualifications are encouraged to submit the resume and cover letter to for consideration.

About the Company

Established in 1989, Rollick is today, amongst the largest manufacturers of frozen dessert in Eastern India, with state of the art manufacturing units in Kolkata. It has a fast growing network of over 500 distributors across the region. Rollick’s product range includes a variety of ready to eat cups, sticks, cones, take home tubs and bulk packs. These products are available in more than 20,000 retail outlets and 600 pushcarts. Rollick has a unique range of products catering to all tastes and preferences. Selling within a price range of Rs 5-50 for a single consumption pack, the aim is to be affordable by all. Today, Rollick is present in 15 states and has plans to soon be available pan India.

website:

Location: Howrah -Dhulagarh

Salary - 14Lpa

Interested candidate please share your updated resume:

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Role Summary

The Manager - Quality Assurance is tasked with ensuring that all production processes adhere to stringent quality and regulatory standards while fostering a culture of continuous improvement. This role is pivotal in the design and execution of comprehensive quality management systems and the optimization of workflows through close collaboration with cross-functional teams. The manager guarantees that all products consistently meet the company's quality benchmarks and comply with industry regulations, safeguarding product integrity and safety. The role requires minimal travel for business purposes.

Job Responsibilities

• Quality Process Design:
• Design and implement production processes ensuring adherence to internal quality benchmarks.
• Ensure new product processes align with external regulatory standards.
• Regulatory Compliance:
• Ensure compliance with industry regulations and food safety requirements.
• Align processes with both national and international standards.
• Collaboration with PDI and Production Team:
• Work closely with the Product Development & Innovation and Production team to streamline workflows.
• Ensure quality is maintained throughout product development.
• Oversee hygiene and sanitation practices across production, storage, and distribution to prevent contamination and ensure food safety compliance.
• Process Monitoring & Improvement:
• Monitor quality process effectiveness regularly for optimization.
• Implement data-driven improvements for product consistency and efficiency.
• Internal Audits & Inspections:
• Conduct regular in-process testing and inspections throughout production to ensure consistency and identify quality deviations early.
• Inspect final products to ensure adherence to quality standards.
• Root Cause Analysis & Corrective Actions:
• Investigate customer complaints regarding product quality, identify root causes, and implement corrective actions to improve customer satisfaction and prevent recurrence.
• Supplier Quality Management:
• Collaborate with suppliers to ensure raw material quality compliance.
• Address supplier-related issues affecting product quality.
• Documentation & Reporting:
• Maintain accurate records of processes, audits, and compliance.
• Provide regular quality reports to senior management.
• Quality Training & Development:
• Provide training to production and QC teams on quality standards.
• Promote best practices to foster a culture of quality.
• Team Management:
• Lead and mentor the QA and QC team, fostering a culture of accountability, continuous improvement, and collaboration to drive performance and achieve organizational goals.

External Interfaces

Internal Interfaces

• Regulatory Bodies
• Suppliers
• Quality Certification Agencies
• Consultants
• PDI Team
• Production Team
• Procurement Team
• Logistics Team

Job Requirements

Educational Qualification and Experience

• Bachelor's degree in Food Science, Quality Management, or related fields.
• 10+ years of experience in quality assurance, preferably in FMCG or dairy/ice cream manufacturing.

Competencies

Technical

• Quality Management Systems (QMS) Implementation
• Regulatory and Food Safety Compliance
• Root Cause Analysis and Corrective Actions
• Process Optimization and Data-Driven Improvement
• Supplier Quality Management

Behavioural

• Attention to Detail and Accuracy
• Analytical Thinking and Problem-Solving
• Leadership and Team Development
• Collaboration and Cross-Functional Coordination
• Adaptability and Continuous Improvement Mindset
• Accountability and Ownership
• Effective Communication for Training and Mentoring
• Customer-Centric Focus on Quality Standards

KRA & KPI

• Implement quality processes:
• Compliance with quality benchmarks and regulatory standards.
• Number of quality processes implemented within timelines.
• Monitor production processes:
• Number of production deviations identified and corrected.
• Maintain root cause analysis documents.
• Achieve reduction in recurring quality issues.
• Conduct internal audits:
• Accuracy and completion of audits within deadlines.
• Percentage of audit findings addressed and closed.
• Manage supplier quality:
• Ensure raw materials meet quality standards.

job Title - Quality Assurance Manager

Job Location - Chhatarpur, Delhi

Work Days - 6 Days

About the Role:

We are seeking a highly analytical and experienced Quality Assurance Manager to lead the quality function within our Customer Service team . This is a strategic role focused on optimizing the customer experience through data-driven quality monitoring, feedback, and continuous improvement initiatives.

Preference will be given to candidates with prior experience in the e-commerce industry, especially those who have handled quality functions in high-volume, fast-paced customer service environments.

Key Responsibilities:

• Lead the Quality Assurance process for all customer service interactions (voice, email, chat).
• Evaluate interactions based on quality parameters like communication, resolution accuracy, compliance, empathy, and customer satisfaction.
• Identify trends, recurring issues, and performance gaps to recommend coaching and training interventions .
• Provide constructive and actionable feedback to customer support teams.
• Work closely with Training, Operations, and Product teams to design and roll out performance improvement plans.
• Develop and maintain quality dashboards, reports, and insights for leadership.
• Drive improvements in CSAT, NPS, and FCR through deep interaction analysis.
• Lead calibration sessions to ensure consistency and objectivity in evaluations.
• Monitor adherence to SOPs, company policies, and regulatory requirements.
• Stay abreast of e-commerce customer service trends, tools, and best practices .

What We’re Looking For:

• Bachelor’s degree (preferred: Business, Communications, or related field).
• Minimum 3+ years of experience in a Quality Analyst/Quality Manager role, preferably in the e-commerce or retail customer service domain .
• Strong command of QA tools, CRM systems, and interaction monitoring platforms.
• Proven ability to analyze call/chat/email data and drive quality improvements .
• Excellent listening, coaching, and communication skills.
• Ability to work in a fast-paced, customer-centric e-commerce environment .
• Strong reporting skills with the ability to translate metrics into strategic insights.
• Self-starter with strong organizational and leadership qualities.

Preferred Qualifications:

• Prior experience working with or setting up QA processes in an e-commerce or online retail company .
• Lean Six Sigma (Green Belt/Black Belt) or other quality certifications.
• Exposure to industry frameworks like COPC, ISO, or similar.
• Experience in handling large-scale seasonal customer service operations .

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities

• Develop and implement quality assurance policies and procedures for the precast factory.
• Manage and oversee all quality aspects of the precast concrete manufacturing set-up
• Oversee the quality control processes to ensure compliance with industry standards and project specifications.
• Lead and manage a team of quality inspectors and technicians, providing guidance and training as required.
• Conduct regular inspections and audits to identify areas for improvement and ensure adherence to quality standards.
• Collaborate with production and engineering teams to address quality issues and drive continuous improvement initiatives.
• Ensure effective documentation and record-keeping of quality metrics, non-conformance reports, and corrective actions.
• Participate in the development and review of project quality plans and risk assessments.
• Facilitate internal and external quality audits, addressing findings and implementing preventive measures.
• Stay updated on industry best practices, technological advancements, and regulatory changes to enhance quality processes.
• Act as a quality advocate, promoting a culture of quality consciousness and accountability across the organization.
• Give necessary training for shop floor people to implement and control the process changes.
• Interface with production team and internal customer to resolve the quality issues
• Drive a culture of quality excellence and promote a proactive approach to quality assurance

Qualifications

• BE / B. Tech - Civil (Full time)
• 15+ years' relevant work experience in Precast Business
• Highly organized with excellent attention to detail

Job Role: QMS Manager (Pharmacovigilance (PV)/GCP Auditing)

Job Location: Chandigarh, India

Job Type: Work from Office

Job Description:

Performing QA activities(listed below) independently and/or in liaison with the Quality Head:

• Management of quality issues/events/deviations and CAPAs

• Performing RCAs and/or providing guidance to the staff in performing RCAs

• Developing CAPA plans and/or providing guidance to the staff in developing and

implementing CAPAs

• Planning audits using a risk-based assessment and maintaining the audit planner in

accordance with applicable GVP and GCP requirements

• Preparing audit schedules and performing internal audits and audits of vendors

• Maintaining/managing controlled documents such as SOPs, templates etc.

• Liaising with Project Leads/Functional Heads for ensuring implementation of

applicable KPIs/metrics

• Reviewing the quality and compliance data of various projects; performing trend

analyses and interpretation of analyses

• Computer system validation activities

Note : This is only an indicative list, not an exhaustive list of responsibilities. Additional

activities may need to be performed.

Qualifications and skills:

• Degree in any of the Life Sciences disciplines (Pharmacy, Microbiology, Biochemistry,

Biotechnology etc.)

• Experience of 5-6 years in PV and/or GCP and Quality Assurance

• High level of proficiency in English, particularly written English

• Auditing certification (e.g. ISO lead auditor/assessor certification)

• Auditing experience, specially planning for audits using risk-based approach

• Experience in performing RCAs and development of CAPAs

• Working knowledge of drug safety/GCP/regulatory requirements

• Strong written and verbal communication skills

• Detail oriented

• Passion for delivering high quality work

• Ability to manage multiple and varied tasks effectively

• High level of flexibility and ability to prioritize work

• Ability to perform under stringent timelines

• Ability to work independently or as a team member

• Excellent problem-solving skills and decision-making skills

• Ability to understand, interpret, analyse and present data

• Computer proficiency: proficiency in the use of MS Office suite (Word/Excel/ Power

Point)

• Ability and willingness to travel, as needed

Job Description: QA and Testing Manager

Company: ApnaGhar, a Shyam Steel Digital Initiative

Location: Kolkata

Department: Technology – E-commerce

Reports To: Head of Platforms

About ApnaGhar

ApnaGhar is the digital e-commerce and platform initiative by Shyam Steel, aimed at transforming how home-building products and solutions are accessed and delivered across India. Our goal is to become the go-to destination for B2C and B2B buyers of construction materials, services, and solutions with a customer-first digital experience.

Job Summary

We are seeking an experienced QA and Testing Manager to lead the Quality Assurance function for our e-commerce platform. You will be responsible for developing and implementing quality strategies, managing test automation, and ensuring all ApnaGhar digital assets meet the highest standards of performance, reliability, and usability. This is a leadership role requiring close collaboration with Product, DevOps, Engineering, and Business teams.

Key Responsibilities

• Define and implement a robust QA strategy, test plans, and testing processes for our e-commerce platform and mobile applications.

• Lead a team of manual and automation QA engineers, mentoring and scaling the team as needed.

• Establish and enforce best practices in functional, regression, performance, load, security, and UAT testing.

• Develop and maintain automated testing frameworks for API, web, and mobile platforms (Selenium, Appium, etc.).

• Ensure cross-browser and cross-device compatibility testing for all UI components.

• Collaborate with development teams in Agile/Scrum environments to ensure early and continuous testing.

• Drive CI/CD testing integration using tools like Jenkins, GitLab CI, or AWS CodePipeline.

• Own the bug triage and release sign-off process with a focus on fast iteration and zero-defect releases.

• Define, monitor, and report quality KPIs (defect leakage, code coverage, test execution rates).

• Work with customer support and product managers to reproduce field issues and ensure timely resolution.

Requirements

Must-Have:

• Bachelor’s degree in Computer Science, Engineering, or related field.

• 10+ years of experience in QA, with 3+ years in a leadership/managerial role.

• Hands-on experience in both manual and automated testing.

• Strong expertise in Selenium, Appium, Postman, or similar tools.

• Experience with API testing, load testing (e.g., JMeter), and security testing.

• Familiarity with E-commerce platforms (LARAVEL, custom stacks) or marketplaces.

• Strong understanding of Agile development, Jira, and version control (Git).

• Excellent problem-solving and communication skills.

Preferred:

• Experience in testing cloud-native apps hosted on AWS (ECS, Lambda, S3, etc.).

• Knowledge of performance monitoring tools like New Relic, Datadog, or CloudWatch.

• Prior experience in scaling QA for startups or fast-growing digital platforms.

Why Join Us

• Be a core part of a high-impact digital initiative by one of India’s most trusted brands.

• Work in a fast-paced, agile environment focused on customer satisfaction and product quality.

• Opportunity to build QA systems from the ground up for a national e-commerce platform.

• Competitive compensation, performance-linked incentives, and a collaborative culture.

Job Description:

A QA Manager is needed to champion software quality and lead a Quality Assurance team. The role involves defining and implementing QA strategies, overseeing test execution, and fostering a culture of quality. Leading and mentoring a team of QA engineers to deliver high-quality software products is required.

Key Responsibilities-

• Define and implement QA strategies and test plans.
• Lead and mentor the QA team.
• Oversee the development and execution of test cases.
• Utilize testing tools and methodologies.
• Collaborate with cross-functional teams.
• Drive continuous improvement of QA processes.
• Track and report on quality metrics.

Qualifications -

• Bachelor's degree in a related field.
• 5+ years in software QA with leadership experience.
• Strong knowledge of QA methodologies, tools, and processes.
• Expertise in test automation frameworks and tools.
• Excellent communication and problem-solving skills.
• Experience in Agile environments.
• Ability to work effectively in a fast-paced environment.

About The Company

OptCulture is at the forefront of helping brands elevate their customer relationships through cutting-edge retention strategies. We don’t just connect the dots; we create journeys that keep customers coming back for more!

Think about the brands you admire - IKEA, Marks & Spencer, GUESS, Style Union. At OptCulture, we’re the behind-the-scenes marketing technology enabling them to understand and engage with their customers in deeply meaningful ways. It’s not just about sales; it’s about fostering loyalty that lasts.

What Makes Us Unique?

OptCulture isn’t your typical tech company. We’re a bootstrapped powerhouse, driven by relentless innovation and determination. From Houston to Dubai to Hyderabad, our solutions are redefining customer retention on a global scale.

And here’s the kicker—we’re growing!

OptCulture aims to hire thinkers and achievers. We believe in providing an environment for fast-paced growth as an individual, team, and organization. We encourage a culture of independence, collaboration, trust, and balance.

 Location:  Haridwar, Uttarakhand

 Type:  Full-time, On-site

 Company:  Rishi Chemical Works Pvt. Ltd.

 Experience:  7+ years (Mandatory)

About the Company

Rishi Chemical Works Pvt. Ltd. is a leading inorganic chemical manufacturing company with a legacy of quality, compliance, and reliability. We are seeking a highly skilled QA/QC Officer  to lead quality operations and strengthen regulatory compliance across our plant.

Responsibilities

• Lead QA/QC operations ensuring compliance with WHO-GMP, ISO, and FSSAI, FSSC guidelines .
• Prepare and manage regulatory inspections, certifications, and audits .
• Supervise and validate analytical testing of inorganic chemicals (IP, BP, FCC, USP standards).
• Maintain robust documentation, implement CAPA, and drive plant-wide training for compliance.
• Work closely with production and R&D teams to ensure quality standards are consistently met.

Qualifications

• Minimum 7 years of experience  in QA/QC within inorganic chemical manufacturing .
• Proven track record of handling WHO audits, ISO certifications, and FSSAI compliance .
• Strong knowledge of regulatory documentation and quality management systems.
• Ability to lead audits independently and coordinate with external regulatory bodies.

Employment Type:  Full-time

Experience Level:  Mid-Senior Level

Salary:  Competitive, as per industry standards

 Must-Haves

• Min. 7 years  experience in QC/QA (inorganics)
• Strong command of IP/BP/USP/FCC  methods
• Proficient with lab instruments: UV, IR, AAS, KF, etc.
• Familiarity with WHO-GMP , ISO , Food/Pharma QA standards
• Based in or ready to relocate to Haridwar

The Manager – Quality Assurance is responsible for establishing, implementing, and maintaining quality management systems to ensure that all products, services, and processes meet internal standards and regulatory requirements. This role drives continuous improvement initiatives, monitors quality metrics, and leads cross-functional efforts to enhance operational efficiency, compliance, and customer satisfaction. The incumbent serves as a key liaison between operations, compliance, and leadership teams to foster a culture of quality and excellence across the organization.

The opening is with Contract Logistics.

KRA -

• Quality Management System (QMS) Compliance Ensure implementation, maintenance, and continuous improvement of the QMS in line with ISO standards and internal SOPs. Monitor compliance across all operational sites.
• Audit Planning & Execution Conduct regular internal audits across warehouses and regional offices. Ensure timely closure of non-conformities and readiness for client and third-party audits.
• Customer Complaint Handling Take ownership of quality-related customer complaints. Conduct root cause analysis, initiate corrective & preventive actions (CAPA), and ensure closure within defined TAT.
• Process Improvement & Optimization Drive process excellence initiatives using tools like Lean, Six Sigma, or Kaizen. Monitor operational KPIs and implement measures to reduce defects, damages, or delays.
• Training & Capability Building Conduct periodic training sessions for operations and warehouse teams on quality SOPs, standards, and audit preparedness. Build a culture of quality ownership at all levels.
• Vendor & Partner Quality Compliance Conduct vendor audits, define SLAs, and monitor performance through quality KPIs. Collaborate with procurement and ops teams to ensure partner compliance.

Quality Reporting & Dashboards Maintain detailed MIS on quality metrics such as defect rate, audit scores, TAT on complaints, and CAPA status. Publish dashboards for senior leadership reviews.

Technical Competencies -

• Internal/External ISO:9001 certified
• Knowledge of ISO standards (e.g., ISO 9001, ISO 14001, ISO 45001)
• Quality Management System (QMS) implementation and compliance
• Internal and external audit planning and execution
• Root Cause Analysis (RCA) and Corrective/Preventive Action (CAPA)
• Familiarity with Lean, Six Sigma, 5S, and Kaizen principles
• Process mapping and continuous improvement initiatives
• Customer complaint handling and resolution
• Quality metrics tracking and dashboard reporting
• Strong documentation and SOP preparation skills
• Vendor quality evaluation and audit
• Compliance with safety, health, and environmental (HSE) norms
• Training and awareness on quality processes
• Operational understanding of logistics, warehouse, and supply chain processes

Data analysis and reporting through Excel, ERP, or QMS tools

Behavorial Competencies -

• Attention to Detail – Ensures accuracy and thoroughness in all quality checks and reports
• Analytical Thinking – Identifies patterns, trends, and root causes in quality issues
• Problem Solving – Proactively addresses and resolves quality-related challenges
• Collaboration – Works effectively with cross-functional teams including operations, procurement, and compliance
• Decision Making – Makes sound judgments based on data and quality standards
• Accountability – Takes ownership of quality outcomes and continuous improvements
• Adaptability – Responds positively to change and adjusts strategies as required
• Customer Orientation – Keeps internal and external customer satisfaction central to quality goals
• Process Discipline – Follows and enforces SOPs and audit protocols strictly
• Communication Skills – Clearly communicates expectations, deviations, and recommendations
• Leadership – Guides team members and stakeholders in maintaining high-quality standards
• Time Management – Prioritizes and delivers quality checks and improvements within deadlines
• Integrity – Demonstrates ethical behavior and transparency in reporting and audits

Conflict Resolution – Handles disagreements professionally to maintain quality focus

Location - Mumbai (Andheri)

Experience - 8 to 12 yrs

Qualification - Graduate/Postgraduate.

Thanks