39 Retail Associate jobs in Patna

• Greet and assist customers in a friendly and professional manner, identifying their needs and recommending suitable products.
• Achieve and exceed individual and store sales targets through effective selling techniques and product knowledge.
• Maintain a deep understanding of current product lines, promotions, and inventory levels.
• Assist with stock management, including receiving deliveries, merchandising displays, and ensuring the store is well-organized and visually appealing.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer inquiries, complaints, and returns with empathy and efficiency, aiming for first-contact resolution.
• Contribute to a positive and collaborative team environment, supporting colleagues and participating in team meetings.
• Maintain store cleanliness and safety standards at all times.
• Stay updated on industry trends and competitor activities to identify opportunities for improvement.
• Participate in ongoing training and development programs to enhance product knowledge and sales skills.

• Minimum of 2-3 years of experience in a retail sales role, preferably in a fast-paced environment.
• Proven ability to meet and exceed sales targets.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong product knowledge and the ability to learn about new products quickly.
• Proficiency in using POS systems and basic computer applications.
• Ability to work flexible hours, including weekends and holidays, as required by business needs.
• High school diploma or equivalent qualification; a degree in a related field is a plus.
• A proactive and results-oriented mindset with a keen eye for detail.
• Ability to stand for extended periods and lift moderate weights.
• Enthusiasm for fashion, technology, or the specific retail sector of our client.

• Engage with customers in a friendly and professional manner, understanding their needs and providing expert product recommendations.
• Achieve and exceed individual and team sales goals.
• Maintain a high standard of product knowledge, staying updated on new arrivals and promotions.
• Assist with stock management, including receiving, unpacking, merchandising, and maintaining inventory accuracy.
• Operate the point-of-sale (POS) system accurately and efficiently, processing transactions and handling cash and card payments.
• Ensure the store is clean, organized, and visually appealing, adhering to merchandising standards.
• Handle customer inquiries and resolve complaints promptly and effectively, escalating issues when necessary.
• Support junior team members through training and mentorship.
• Contribute to team meetings and initiatives to improve store performance.
• Adhere to all company policies and procedures, including safety and security protocols.

• Proven experience in retail sales, preferably in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong sales aptitude and a results-oriented mindset.
• Ability to work effectively in a team environment.
• Basic understanding of inventory management and POS systems.
• Flexibility to work varying shifts, including weekends and holidays.
• A passion for fashion/products and providing exceptional customer service.
• Demonstrated ability to upsell and cross-sell products.
• Experience with visual merchandising is a plus.
• High school diploma or equivalent required.

• Greeting customers warmly and understanding their needs.
• Providing product information and recommendations based on customer preferences.
• Processing sales transactions accurately and efficiently using the POS system.
• Maintaining the store's appearance and merchandising according to company guidelines.
• Receiving, unpacking, and stocking merchandise.
• Conducting regular inventory checks and participating in stocktakes.
• Achieving individual and store sales targets.
• Handling customer inquiries and resolving complaints professionally.
• Training and mentoring junior sales staff.
• Ensuring compliance with all company policies and procedures.

• Proven experience in retail sales, preferably in fashion or apparel.
• Excellent communication and interpersonal skills.
• Adept at building rapport with customers and driving sales.
• Ability to work flexible hours, including weekends and holidays.
• Basic understanding of inventory management and visual merchandising.
• A proactive and positive attitude.
• Ability to stand for extended periods and lift moderate weight.
• High school diploma or equivalent preferred.

• Develop and implement effective sales strategies to achieve store revenue targets.
• Manage, coach, and develop a team of sales associates to maximize performance.
• Oversee daily store operations, including opening and closing procedures.
• Ensure exceptional customer service standards are met and exceeded.
• Manage inventory levels, conduct regular stocktakes, and minimize shrinkage.
• Implement and maintain visual merchandising standards to enhance store appeal.
• Monitor sales performance, analyze data, and provide regular reports to upper management.
• Handle customer escalations and resolve complaints to ensure customer satisfaction.
• Maintain store appearance, cleanliness, and organization.
• Ensure compliance with all company policies and procedures, including safety and security protocols.

• Proven experience as a Retail Sales Manager or in a similar leadership role.
• Demonstrated success in driving sales and achieving targets.
• Strong understanding of retail operations, merchandising, and inventory management.
• Excellent leadership, team management, and motivational skills.
• Exceptional customer service and communication skills.
• Ability to analyze sales data and make informed decisions.
• Proficiency in point-of-sale (POS) systems and retail management software.
• High school diploma or equivalent; Bachelor's degree in Business or Marketing is a plus.
• Passion for retail and delivering outstanding customer experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Process orders, forms, applications, and requests accurately.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify customer needs and help customers use specific features.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share insights with the team to improve services.
• Strive to achieve customer satisfaction and loyalty through excellent service.
• Upsell products and services when appropriate and opportunities arise.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Contribute to team effort by accomplishing related results as needed.
• Stay informed about product updates and company offerings.
• Maintain a positive and professional attitude towards customers and colleagues.

• High school diploma or equivalent; a college degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using customer service software and CRM systems.
• Patience, empathy, and a customer-centric approach.
• Ability to remain calm and professional under pressure.
• Strong listening skills and ability to understand customer needs.
• Willingness to learn about new products and services.
• Team player with a positive attitude.
• Basic computer literacy and data entry skills.
• Previous experience in a call center or similar environment is beneficial.

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

Responsibilities:

• Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
• Educating members on our tools and features to enhance adoption and retention
• Attending to issues faced during the member lifecycle
• Support members via the in-app chat service, emails and over the phone throughout the member journey
• Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
• Address member complaints in a compassionate and patient manner
• Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
• Motivate and encourage members across the member journey to maximize member satisfaction
• Collaborating with the rest of the team on new member-centric initiative
• Proactively review the user journey, find and work upon areas of improvement

Skills:

• Excellent written and verbal communication skills
• Collaborative and result oriented
• Structured approach of thinking and execution
• Strong sense of service orientation and solution driven approach