54 Retail Management jobs in Calicut

Locations: Chandigarh | Amritsar | Bathinda | Hisar | Dehradun | Lucknow | Varanasi | Patna | Jammu | Srinagar | Coimbatore | Vizag | Hyderabad | Mangalore | Trivandrum | Cochin | Bangalore | Mumbai | Surat | Nasik | Solapur | Ahmedabad | Rajkot | Kolkata | Guwahati | Bhubaneswar | SiliguriKey Responsibilities1. Lead Generation and Conversion– Identify and engage high-potential leads within the assigned territory– Execute lead conversion through direct customer interaction– Coordinate with marketing on campaign-based lead follow-up– Ensure all lead and customer engagement updates are maintained in CRM2. Account Support and Retention– Support assigned key accounts under Sales Manager guidance– Expand product adoption and customer loyalty across all product groups– Ensure repeat orders and account continuity– Escalate support or service issues for quick resolution3. Distributor Support and Field Execution– Work with regional distributors to ensure stock, pricing, and visibility– Execute Distributor Sales Support (DSS) days as planned– Reinforce Immunoshop product focus in field engagement– Assist in product training and customer demos at local level4. Sales Target Achievement– Meet monthly sales goals across all product groups– Provide field activity reports and update sales funnel– Align execution with Sales Manager’s regional strategy5. Reporting and CRM Discipline– Update CRM daily with meetings, follow-ups, and sales progress– Share regular competitor insights and local market trends– Maintain timely and accurate reporting across all sales metricsQualifications & Experience– 3–6 years of field sales experience in the IVD or medical diagnostics sector– Proven exposure to customer acquisition, channel support, and revenue conversion– Experience with diagnostic end-users (labs, hospitals, distributors)Skills and Competencies– Target-oriented and execution-focused– Strong communication and product pitching skills– Knowledge of ELISA, CLIA, HPLC, Hematology, and diagnostic Products– Discipline in reporting, CRM, and field documentationAbout ImmunoshopImmunoshop is one of India’s leading and most respected In-Vitro Diagnostics (IVD) companies, with over 20 years of legacy in delivering cutting-edge diagnostic solutions. We are known for our strong brand presence in the immunoassay segment and our deep scientific engagement with diagnostic laboratories across the country.We proudly represent some of the most trusted global diagnostic manufacturers—including long-term partners from Germany, Belgium, Italy, and China—bringing their technologies exclusively to the Indian market. Our growing product portfolio spans ELISA, Rapid Tests, Blot, IFA, CLIA, HPLC, Lab Automation, Hematology, Nephlometry, Blood Banking, and more.We have also established a state-of-the-art manufacturing facility in India to support the Make-in-India initiative and strengthen our local innovation capabilities.Join Our Team We are expanding across functions and inviting passionate professionals to join us in: Sales (Field & Corporate), Service Engineering, Application Support, Product Management, Techno-Commercial Sales, Key Account Management, Finance, Talent Management, and Supply Chain Management.At Immunoshop, you’ll find more than just a job—you’ll find a platform to grow, lead, and contribute to meaningful impact in healthcare. Experience a culture that rewards performance, nurtures potential, and empowers you to thrive.

Objective:

The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality

Roles and Responsibilities:

• ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
• Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
• Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
• Document call assessments, identify trends, and report on key performance indicators (KPIs).
• Collaborate with the training team to develop coaching programs based on audit findings.
• Assist in creating and updating quality guidelines and performance criteria.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Work with management to identify areas for process optimization and improved customer interactions.

Parameters key to the successof this positionare:

• Bachelor’s degree or equivalent experience in a relevant field.
• Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
• Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
• Excellent analytical and observation skills.
• Effective communication and feedback delivery.
• Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Call Quality Audit

· Consultative Sales Process Knowledge

· Delivering Feedback

· Critical thinking

· Coach & develop teams

· Growth mindset

· Conflict resolution

· Decision Making

Technical:

MS Office applications like Excel, Powerpoint, Planner, etc.

· Reporting skills for formulating and basic automation, trend analysis using Excel

· Working knowledge of any tools/applications to implement instructional design process – preferred

· Working Knowledge of Salesforce is an added plus

Locations: Chandigarh | Amritsar | Bathinda | Hisar | Dehradun | Lucknow | Varanasi | Patna | Jammu | Srinagar | Coimbatore | Vizag | Hyderabad | Mangalore | Trivandrum | Cochin | Bangalore | Mumbai | Surat | Nasik | Solapur | Ahmedabad | Rajkot | Kolkata | Guwahati | Bhubaneswar | Siliguri

Key Responsibilities

1. Lead Generation and Conversion

– Identify and engage high-potential leads within the assigned territory

– Execute lead conversion through direct customer interaction

– Coordinate with marketing on campaign-based lead follow-up

– Ensure all lead and customer engagement updates are maintained in CRM

2. Account Support and Retention

– Support assigned key accounts under Sales Manager guidance

– Expand product adoption and customer loyalty across all product groups

– Ensure repeat orders and account continuity

– Escalate support or service issues for quick resolution

3. Distributor Support and Field Execution

– Work with regional distributors to ensure stock, pricing, and visibility

– Execute Distributor Sales Support (DSS) days as planned

– Reinforce Immunoshop product focus in field engagement

– Assist in product training and customer demos at local level

4. Sales Target Achievement

– Meet monthly sales goals across all product groups

– Provide field activity reports and update sales funnel

– Align execution with Sales Manager’s regional strategy

5. Reporting and CRM Discipline

– Update CRM daily with meetings, follow-ups, and sales progress

– Share regular competitor insights and local market trends

– Maintain timely and accurate reporting across all sales metrics

Qualifications & Experience

– 3–6 years of field sales experience in the IVD or medical diagnostics sector

– Proven exposure to customer acquisition, channel support, and revenue conversion

– Experience with diagnostic end-users (labs, hospitals, distributors)

Skills and Competencies

– Target-oriented and execution-focused

– Strong communication and product pitching skills

– Knowledge of ELISA, CLIA, HPLC, Hematology, and diagnostic Products

– Discipline in reporting, CRM, and field documentation

About Immunoshop

Immunoshop is one of India’s leading and most respected In-Vitro Diagnostics (IVD) companies, with over 20 years of legacy in delivering cutting-edge diagnostic solutions. We are known for our strong brand presence in the immunoassay segment and our deep scientific engagement with diagnostic laboratories across the country.

We proudly represent some of the most trusted global diagnostic manufacturers—including long-term partners from Germany, Belgium, Italy, and China—bringing their technologies exclusively to the Indian market. Our growing product portfolio spans ELISA, Rapid Tests, Blot, IFA, CLIA, HPLC, Lab Automation, Hematology, Nephlometry, Blood Banking, and more.

We have also established a state-of-the-art manufacturing facility in India to support the Make-in-India initiative and strengthen our local innovation capabilities.

Join Our Team We are expanding across functions and inviting passionate professionals to join us in: Sales (Field & Corporate), Service Engineering, Application Support, Product Management, Techno-Commercial Sales, Key Account Management, Finance, Talent Management, and Supply Chain Management.

At Immunoshop, you’ll find more than just a job—you’ll find a platform to grow, lead, and contribute to meaningful impact in healthcare. Experience a culture that rewards performance, nurtures potential, and empowers you to thrive.

Objective:

The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality

Roles and Responsibilities:

• ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
• Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
• Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
• Document call assessments, identify trends, and report on key performance indicators (KPIs).
• Collaborate with the training team to develop coaching programs based on audit findings.
• Assist in creating and updating quality guidelines and performance criteria.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Work with management to identify areas for process optimization and improved customer interactions.

Parameters key to the successof this positionare:

• Bachelor’s degree or equivalent experience in a relevant field.
• Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
• Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
• Excellent analytical and observation skills.
• Effective communication and feedback delivery.
• Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Call Quality Audit

· Consultative Sales Process Knowledge

· Delivering Feedback

· Critical thinking

· Coach & develop teams

· Growth mindset

· Conflict resolution

· Decision Making

Technical:

MS Office applications like Excel, Powerpoint, Planner, etc.

· Reporting skills for formulating and basic automation, trend analysis using Excel

· Working knowledge of any tools/applications to implement instructional design process – preferred

· Working Knowledge of Salesforce is an added plus

Locations: Chandigarh | Amritsar | Bathinda | Hisar | Dehradun | Lucknow | Varanasi | Patna | Jammu | Srinagar | Coimbatore | Vizag | Hyderabad | Mangalore | Trivandrum | Cochin | Bangalore | Mumbai | Surat | Nasik | Solapur | Ahmedabad | Rajkot | Kolkata | Guwahati | Bhubaneswar | Siliguri

Key Responsibilities

1. Lead Generation and Conversion

– Identify and engage high-potential leads within the assigned territory

– Execute lead conversion through direct customer interaction

– Coordinate with marketing on campaign-based lead follow-up

– Ensure all lead and customer engagement updates are maintained in CRM

2. Account Support and Retention

– Support assigned key accounts under Sales Manager guidance

– Expand product adoption and customer loyalty across all product groups

– Ensure repeat orders and account continuity

– Escalate support or service issues for quick resolution

3. Distributor Support and Field Execution

– Work with regional distributors to ensure stock, pricing, and visibility

– Execute Distributor Sales Support (DSS) days as planned

– Reinforce Immunoshop product focus in field engagement

– Assist in product training and customer demos at local level

4. Sales Target Achievement

– Meet monthly sales goals across all product groups

– Provide field activity reports and update sales funnel

– Align execution with Sales Manager’s regional strategy

5. Reporting and CRM Discipline

– Update CRM daily with meetings, follow-ups, and sales progress

– Share regular competitor insights and local market trends

– Maintain timely and accurate reporting across all sales metrics

Qualifications & Experience

– 3–6 years of field sales experience in the IVD or medical diagnostics sector

– Proven exposure to customer acquisition, channel support, and revenue conversion

– Experience with diagnostic end-users (labs, hospitals, distributors)

Skills and Competencies

– Target-oriented and execution-focused

– Strong communication and product pitching skills

– Knowledge of ELISA, CLIA, HPLC, Hematology, and diagnostic Products

– Discipline in reporting, CRM, and field documentation

About Immunoshop

Immunoshop is one of India’s leading and most respected In-Vitro Diagnostics (IVD) companies, with over 20 years of legacy in delivering cutting-edge diagnostic solutions. We are known for our strong brand presence in the immunoassay segment and our deep scientific engagement with diagnostic laboratories across the country.

We proudly represent some of the most trusted global diagnostic manufacturers—including long-term partners from Germany, Belgium, Italy, and China—bringing their technologies exclusively to the Indian market. Our growing product portfolio spans ELISA, Rapid Tests, Blot, IFA, CLIA, HPLC, Lab Automation, Hematology, Nephlometry, Blood Banking, and more.

We have also established a state-of-the-art manufacturing facility in India to support the Make-in-India initiative and strengthen our local innovation capabilities.

Join Our Team We are expanding across functions and inviting passionate professionals to join us in: Sales (Field & Corporate), Service Engineering, Application Support, Product Management, Techno-Commercial Sales, Key Account Management, Finance, Talent Management, and Supply Chain Management.

At Immunoshop, you’ll find more than just a job—you’ll find a platform to grow, lead, and contribute to meaningful impact in healthcare. Experience a culture that rewards performance, nurtures potential, and empowers you to thrive.

Objective:

The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality

Roles and Responsibilities:

• ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
• Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
• Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
• Document call assessments, identify trends, and report on key performance indicators (KPIs).
• Collaborate with the training team to develop coaching programs based on audit findings.
• Assist in creating and updating quality guidelines and performance criteria.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Work with management to identify areas for process optimization and improved customer interactions.

Parameters key to the successof this positionare:

• Bachelor’s degree or equivalent experience in a relevant field.
• Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
• Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
• Excellent analytical and observation skills.
• Effective communication and feedback delivery.
• Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Call Quality Audit

· Consultative Sales Process Knowledge

· Delivering Feedback

· Critical thinking

· Coach & develop teams

· Growth mindset

· Conflict resolution

· Decision Making

Technical:

MS Office applications like Excel, Powerpoint, Planner, etc.

· Reporting skills for formulating and basic automation, trend analysis using Excel

· Working knowledge of any tools/applications to implement instructional design process – preferred

· Working Knowledge of Salesforce is an added plus

Objective:

The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality

Roles and Responsibilities:

• ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
• Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
• Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
• Document call assessments, identify trends, and report on key performance indicators (KPIs).
• Collaborate with the training team to develop coaching programs based on audit findings.
• Assist in creating and updating quality guidelines and performance criteria.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Work with management to identify areas for process optimization and improved customer interactions.

Parameters key to the successof this positionare:

• Bachelor’s degree or equivalent experience in a relevant field.
• Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
• Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
• Excellent analytical and observation skills.
• Effective communication and feedback delivery.
• Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Call Quality Audit

· Consultative Sales Process Knowledge

· Delivering Feedback

· Critical thinking

· Coach & develop teams

· Growth mindset

· Conflict resolution

· Decision Making

Technical:

MS Office applications like Excel, Powerpoint, Planner, etc.

· Reporting skills for formulating and basic automation, trend analysis using Excel

· Working knowledge of any tools/applications to implement instructional design process – preferred

· Working Knowledge of Salesforce is an added plus

Locations: Chandigarh | Amritsar | Bathinda | Hisar | Dehradun | Lucknow | Varanasi | Patna | Jammu | Srinagar | Coimbatore | Vizag | Hyderabad | Mangalore | Trivandrum | Cochin | Bangalore | Mumbai | Surat | Nasik | Solapur | Ahmedabad | Rajkot | Kolkata | Guwahati | Bhubaneswar | Siliguri

Key Responsibilities

1. Lead Generation and Conversion

– Identify and engage high-potential leads within the assigned territory

– Execute lead conversion through direct customer interaction

– Coordinate with marketing on campaign-based lead follow-up

– Ensure all lead and customer engagement updates are maintained in CRM

2. Account Support and Retention

– Support assigned key accounts under Sales Manager guidance

– Expand product adoption and customer loyalty across all product groups

– Ensure repeat orders and account continuity

– Escalate support or service issues for quick resolution

3. Distributor Support and Field Execution

– Work with regional distributors to ensure stock, pricing, and visibility

– Execute Distributor Sales Support (DSS) days as planned

– Reinforce Immunoshop product focus in field engagement

– Assist in product training and customer demos at local level

4. Sales Target Achievement

– Meet monthly sales goals across all product groups

– Provide field activity reports and update sales funnel

– Align execution with Sales Manager’s regional strategy

5. Reporting and CRM Discipline

– Update CRM daily with meetings, follow-ups, and sales progress

– Share regular competitor insights and local market trends

– Maintain timely and accurate reporting across all sales metrics

Qualifications & Experience

– 3–6 years of field sales experience in the IVD or medical diagnostics sector

– Proven exposure to customer acquisition, channel support, and revenue conversion

– Experience with diagnostic end-users (labs, hospitals, distributors)

Skills and Competencies

– Target-oriented and execution-focused

– Strong communication and product pitching skills

– Knowledge of ELISA, CLIA, HPLC, Hematology, and diagnostic Products

– Discipline in reporting, CRM, and field documentation

About Immunoshop

Immunoshop is one of India’s leading and most respected In-Vitro Diagnostics (IVD) companies, with over 20 years of legacy in delivering cutting-edge diagnostic solutions. We are known for our strong brand presence in the immunoassay segment and our deep scientific engagement with diagnostic laboratories across the country.

We proudly represent some of the most trusted global diagnostic manufacturers—including long-term partners from Germany, Belgium, Italy, and China—bringing their technologies exclusively to the Indian market. Our growing product portfolio spans ELISA, Rapid Tests, Blot, IFA, CLIA, HPLC, Lab Automation, Hematology, Nephlometry, Blood Banking, and more.

We have also established a state-of-the-art manufacturing facility in India to support the Make-in-India initiative and strengthen our local innovation capabilities.

Join Our Team We are expanding across functions and inviting passionate professionals to join us in: Sales (Field & Corporate), Service Engineering, Application Support, Product Management, Techno-Commercial Sales, Key Account Management, Finance, Talent Management, and Supply Chain Management.

At Immunoshop, you’ll find more than just a job—you’ll find a platform to grow, lead, and contribute to meaningful impact in healthcare. Experience a culture that rewards performance, nurtures potential, and empowers you to thrive.

Locations: Chandigarh | Amritsar | Bathinda | Hisar | Dehradun | Lucknow | Varanasi | Patna | Jammu | Srinagar | Coimbatore | Vizag | Hyderabad | Mangalore | Trivandrum | Cochin | Bangalore | Mumbai | Surat | Nasik | Solapur | Ahmedabad | Rajkot | Kolkata | Guwahati | Bhubaneswar | Siliguri

Key Responsibilities

1. Lead Generation and Conversion

– Identify and engage high-potential leads within the assigned territory

– Execute lead conversion through direct customer interaction

– Coordinate with marketing on campaign-based lead follow-up

– Ensure all lead and customer engagement updates are maintained in CRM

2. Account Support and Retention

– Support assigned key accounts under Sales Manager guidance

– Expand product adoption and customer loyalty across all product groups

– Ensure repeat orders and account continuity

– Escalate support or service issues for quick resolution

3. Distributor Support and Field Execution

– Work with regional distributors to ensure stock, pricing, and visibility

– Execute Distributor Sales Support (DSS) days as planned

– Reinforce Immunoshop product focus in field engagement

– Assist in product training and customer demos at local level

4. Sales Target Achievement

– Meet monthly sales goals across all product groups

– Provide field activity reports and update sales funnel

– Align execution with Sales Manager’s regional strategy

5. Reporting and CRM Discipline

– Update CRM daily with meetings, follow-ups, and sales progress

– Share regular competitor insights and local market trends

– Maintain timely and accurate reporting across all sales metrics

Qualifications & Experience

– 3–6 years of field sales experience in the IVD or medical diagnostics sector

– Proven exposure to customer acquisition, channel support, and revenue conversion

– Experience with diagnostic end-users (labs, hospitals, distributors)

Skills and Competencies

– Target-oriented and execution-focused

– Strong communication and product pitching skills

– Knowledge of ELISA, CLIA, HPLC, Hematology, and diagnostic Products

– Discipline in reporting, CRM, and field documentation

About Immunoshop

Immunoshop is one of India’s leading and most respected In-Vitro Diagnostics (IVD) companies, with over 20 years of legacy in delivering cutting-edge diagnostic solutions. We are known for our strong brand presence in the immunoassay segment and our deep scientific engagement with diagnostic laboratories across the country.

We proudly represent some of the most trusted global diagnostic manufacturers—including long-term partners from Germany, Belgium, Italy, and China—bringing their technologies exclusively to the Indian market. Our growing product portfolio spans ELISA, Rapid Tests, Blot, IFA, CLIA, HPLC, Lab Automation, Hematology, Nephlometry, Blood Banking, and more.

We have also established a state-of-the-art manufacturing facility in India to support the Make-in-India initiative and strengthen our local innovation capabilities.

Join Our Team We are expanding across functions and inviting passionate professionals to join us in: Sales (Field & Corporate), Service Engineering, Application Support, Product Management, Techno-Commercial Sales, Key Account Management, Finance, Talent Management, and Supply Chain Management.

At Immunoshop, you’ll find more than just a job—you’ll find a platform to grow, lead, and contribute to meaningful impact in healthcare. Experience a culture that rewards performance, nurtures potential, and empowers you to thrive.