65 Retail Management jobs in Calicut

Objective:

The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality

Roles and Responsibilities:

• ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
• Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
• Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
• Document call assessments, identify trends, and report on key performance indicators (KPIs).
• Collaborate with the training team to develop coaching programs based on audit findings.
• Assist in creating and updating quality guidelines and performance criteria.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Work with management to identify areas for process optimization and improved customer interactions.

Parameters key to the successof this positionare:

• Bachelor’s degree or equivalent experience in a relevant field.
• Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
• Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
• Excellent analytical and observation skills.
• Effective communication and feedback delivery.
• Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Call Quality Audit

· Consultative Sales Process Knowledge

· Delivering Feedback

· Critical thinking

· Coach & develop teams

· Growth mindset

· Conflict resolution

· Decision Making

Technical:

MS Office applications like Excel, Powerpoint, Planner, etc.

· Reporting skills for formulating and basic automation, trend analysis using Excel

· Working knowledge of any tools/applications to implement instructional design process – preferred

· Working Knowledge of Salesforce is an added plus

Objective:

The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality

Roles and Responsibilities:

• ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
• Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
• Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
• Document call assessments, identify trends, and report on key performance indicators (KPIs).
• Collaborate with the training team to develop coaching programs based on audit findings.
• Assist in creating and updating quality guidelines and performance criteria.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Work with management to identify areas for process optimization and improved customer interactions.

Parameters key to the successof this positionare:

• Bachelor’s degree or equivalent experience in a relevant field.
• Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
• Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
• Excellent analytical and observation skills.
• Effective communication and feedback delivery.
• Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Call Quality Audit

· Consultative Sales Process Knowledge

· Delivering Feedback

· Critical thinking

· Coach & develop teams

· Growth mindset

· Conflict resolution

· Decision Making

Technical:

MS Office applications like Excel, Powerpoint, Planner, etc.

· Reporting skills for formulating and basic automation, trend analysis using Excel

· Working knowledge of any tools/applications to implement instructional design process – preferred

· Working Knowledge of Salesforce is an added plus

Objective:

The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality

Roles and Responsibilities:

• ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
• Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
• Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
• Document call assessments, identify trends, and report on key performance indicators (KPIs).
• Collaborate with the training team to develop coaching programs based on audit findings.
• Assist in creating and updating quality guidelines and performance criteria.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Work with management to identify areas for process optimization and improved customer interactions.

Parameters key to the successof this positionare:

• Bachelor’s degree or equivalent experience in a relevant field.
• Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
• Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
• Excellent analytical and observation skills.
• Effective communication and feedback delivery.
• Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Call Quality Audit

· Consultative Sales Process Knowledge

· Delivering Feedback

· Critical thinking

· Coach & develop teams

· Growth mindset

· Conflict resolution

· Decision Making

Technical:

MS Office applications like Excel, Powerpoint, Planner, etc.

· Reporting skills for formulating and basic automation, trend analysis using Excel

· Working knowledge of any tools/applications to implement instructional design process – preferred

· Working Knowledge of Salesforce is an added plus

Objective:

The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation quality

Roles and Responsibilities:

• ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
• Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
• Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
• Document call assessments, identify trends, and report on key performance indicators (KPIs).
• Collaborate with the training team to develop coaching programs based on audit findings.
• Assist in creating and updating quality guidelines and performance criteria.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Work with management to identify areas for process optimization and improved customer interactions.

Parameters key to the successof this positionare:

• Bachelor’s degree or equivalent experience in a relevant field.
• Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
• Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
• Excellent analytical and observation skills.
• Effective communication and feedback delivery.
• Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Call Quality Audit

· Consultative Sales Process Knowledge

· Delivering Feedback

· Critical thinking

· Coach & develop teams

· Growth mindset

· Conflict resolution

· Decision Making

Technical:

MS Office applications like Excel, Powerpoint, Planner, etc.

· Reporting skills for formulating and basic automation, trend analysis using Excel

· Working knowledge of any tools/applications to implement instructional design process – preferred

· Working Knowledge of Salesforce is an added plus

Department ProjectsDesignation Assistant Manager - ProjectsLocation NCR Reporting To VP – Projects Role & ResponsibilitiesCandidate should be willing to travel to Kolkata for the upcoming projects however the base location will be NCR. Thorough due technical due diligence.Thorough knowledge of MEP and local authority approvals processes.Review all drawings and BOQ for the project and take ownership of the same.Review and plan the complete project milestone, procurement plan and present it to the business team.Attention to detail and adhering to the quality of installation at each stage of construction. Ensuring the build partners stick to the specified makes and models during the construction stage without any deviation.Coordinating with consultants, Architects, and multiple vendors from the initial stage to final handover to the client.Logical thinking and bringing in value engineering and cost-saving mechanisms throughout the life cycle of the project.To provide constructability reviews and recommend mitigation measures during the pre-construction and construction stages of the project.To be able to handle multiple projects at the same time.If needed, to be able to roll up the sleeves and help different teams at Simpliwork for the successful delivery of the project.To be able to communicate effectively and efficiently with internal and external stakeholders.Thorough documentation of minutes, and effective communication on risk (with a mitigation plan) if any during the project.Effective use of construction management tools/software.To be able to travel and handle projects in other cities (if necessary)Skillset requiredThe candidate must also demonstrate a good working knowledge of commercial projects and aptitude in client-centric operations.A strong background in team management is a mandateGood research skills and attention to detailAbility to juggle multiple projects with accuracyExperience (Years) requiredProject management professional with a minimum of 02 -04 years of experience in the workspace fit-out industry.Preferably from a D&B or coworking space background.QualificationB. E/B. Tech Electrical/Mechanical Graduation must be through a full-time day courseSpecialized in MEP.

About Emeritus:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, Soft Bank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.Roles and Responsibilities:● Lead all the creation & execution of CRM journeys & automations to boost customer conversion & promotional communications for a specific LOB● Manage cross functional and geographical stakeholder management to deliver on the set campaign objectives● Innovate on new campaign types and identify opportunities for increasing the deliverability● Partner closely with both Growth Manager, technical, and creative colleagues across the organization, including product managers, engineers, experience designers, content strategists, researchers, creatives, legal, operations, policy, and PR.● Anchor project briefs and serve as a SPOC for campaign execution and RCAs● Develop, measure, and reach objectives and key results at pace without sacrificing quality.Skills and Qualifications:● 3-4 years of relevant work experience in CRM campaigns in Ops function at high growth or technology companies.● Experience working on SFMC CRM platform is highly preferred● Best-in-class communication skills with a proven ability to work directly with technical teams, and lead cross functional teams more broadly.● An understanding and passion for recognizing emerging trends, creative excellence, and new technologies.● Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiativesEmeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.In press:

About Emeritus:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, Soft Bank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.Roles and Responsibilities:● Lead all the creation & execution of CRM journeys & automations to boost customer conversion & promotional communications for a specific LOB● Manage cross functional and geographical stakeholder management to deliver on the set campaign objectives● Innovate on new campaign types and identify opportunities for increasing the deliverability● Partner closely with both Growth Manager, technical, and creative colleagues across the organization, including product managers, engineers, experience designers, content strategists, researchers, creatives, legal, operations, policy, and PR.● Anchor project briefs and serve as a SPOC for campaign execution and RCAs● Develop, measure, and reach objectives and key results at pace without sacrificing quality.Skills and Qualifications:● 3-4 years of relevant work experience in CRM campaigns in Ops function at high growth or technology companies.● Experience working on SFMC CRM platform is highly preferred● Best-in-class communication skills with a proven ability to work directly with technical teams, and lead cross functional teams more broadly.● An understanding and passion for recognizing emerging trends, creative excellence, and new technologies.● Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiativesEmeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.In press: