Sales Manager -Proactive
Posted 1 day ago
Job Viewed
Job Description
**Job Number** 25117859
**Job Category** Sales & Marketing
**Location** Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India, 400059VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Building Successful Relationships that Generate Sales Opportunities**
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
**Managing Sales Activities**
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue**
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
**Providing Exceptional Customer Service**
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Assistant Manager - Food & Bevrage Sales
Posted 1 day ago
Job Viewed
Job Description
**Job Number** 25117863
**Job Category** Food and Beverage & Culinary
**Location** Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India, 400059VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Assisting in Management of Restaurant Team**
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Day-to-Day Restaurant Operations**
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
**Providing Exceptional Customer Service**
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
**Conducting Human Resource Activities**
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Restaurant Manager.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Senior Manager - Operations, Middle East and Asia
Posted 2 days ago
Job Viewed
Job Description
+ Ensure visible leadership in support of the WSP guiding principles and best in class workplace culture
+ Develop and implement a GCC Strategy (aligned to the MEA Strategy) and work with each Business Unit and appropriate international colleagues, to identify areas where we can expand our services and improve the output
+ Imbibe regional culture and mindset in terms of our "Way of Working", "Focus on client satisfaction" & "Quality Mindset" in the GCC team.
+ Establishing and monitoring service performance levels, pre-empting customer service issues and intervening as necessary to implement corrective actions
+ Establishing a strong relationship with the internal client - the regional support functions and operational business - to understand future needs and address any perceived or actual issues
+ Driving continual improvement of the teams, processes and systems forming the GCC, delivering year on year efficiency savings and/or other demonstrable value to the business
+ Take accountability for the overall health, wellbeing and welfare of the individuals forming the GCC, liaising with local support services (Corporate Real Estate, HR, Health & Safety, IT) as necessary
WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately **4,000 talented people** across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than **73,000 globally** , in 550 **offices across 40 countries** , we engineer projects that will help societies grow for lifetimes to come.
At "WSP" we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Uni?ed under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: **Our People, Our Clients, Our Operational Excellence and Our Expertise.**
** are**
+ Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
+ A collaborative team that thrives on challenges and unconventional thinking.
+ A network of experts channeling our curiosity into creating solutions for complex issues.
**_Inspired by diversity, driven by inclusion, we work with passion and purpose._**
**Working with Us**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**Our Hybrid Working Module**
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
+ Maximize collaboration.
+ Maintain product quality and cultural integrity.
+ Balance community, collaboration, opportunity, productivity, and efficiency.
**Health, Safety and Wellbeing**
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our "Making Health and Safety Personal" initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
**Inclusivity and Diversity**
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
**With us, you can.**
**Apply today.**
**NOTICE TO THIRD PARTY AGENCIES:**
_WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service._
+ **Leadership** - acknowledged leader with a positive external market profile. Demonstrates the desire to constantly improve, motivate and encourage others; lead and implement change programmes; inspiring colleagues and drives an innovative and supportive culture. Acts as a catalyst for change
+ **Strategic thinking and direction** - forward thinking, capable of visualising and planning for the longer term. Designs, communicates, engages, and drives the implementation of design and technical initiatives and strategies
+ **Technical skills** - Knowledge of the construction industry is an advantage
+ **Communication** - demonstrates an ability to communicate effectively and uses own knowledge to support and coach others as required. Actively champions sharing knowledge, ideas and intelligence. Strong presentation skills, able to lead and facilitate workshops, training sessions and one to one learning. Influential and persuasive internally and externally
+ **Innovation** - researching and developing new techniques; challenges the status quo
+ **Team leadership and player** - works collaboratively and consultatively; leads and develops a culture of team working across the ME business
+ **Relationship Building** - able to establish, build, sustain, and share strong, professional relationships with relevant internal and external groups. Driven to exceed client expectations
+ **Problem Solving** - able to reason logically and apply a systematic process to finding solutions; is proactive in responding to problems; able to apply sound logic in situations of ambiguity and employs problem solving methodologies across a range of circumstances.
+ Candidate with 10+ years in a leadership role with experience of leading large and diversified teams in a multi-location setup.
+ Experience of 5 + years working with Asia & Middle East would be an added advantage
+ MBA would be advantageous as an indication of wider business acumen and interest in business leadership
Assistant CMI Manager - Social Intelligence & Insights Analyst
Posted 2 days ago
Job Viewed
Job Description
Work Location: Mumbai, India
Reports to: GMO CMI Sr Operations Manager, Social Intelligence
ABOUT UNILEVER:
Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you.
About the Growth & Marketing Office (GMO)
The GMOs are on a mission to reshape how we do marketing to build unmissably superior brands that are the source of Unilever's Growth Action Plan 2030. The GMO is divided into three key teams to enable our shifts - Integrated Brand Experiences, Growth Initiatives & Capabilities, and Consumer Market Insights. We have evolved as an area and are now ready to build on last year's foundation, focusing on our new marketing model, Culture that Converts. We are laser-focused on our three marketing transformation priorities: Elevating the Brand Experience, Social First Demand Generation, and Market Making Innovation.
The Role:
The Social Intelligence team is a part of Unilever's GMO CMI function, leading key Social First Demand Generation capability initiatives for Unilever.
The Social Insights Analyst will be part of the Global Social Intelligence Team and will be responsible for analysing a wide range of data to help inform marketing, brand, and business strategies. They will ensure that internal briefs are translated into industrialised projects and will be responsible for ensuring the analysis is relevant for the BGs and BUs. They will be comfortable using a wide range of analytical tools to help with their analysis and be familiar with both digital data, such as social and search, right through to traditional business data such as penetration and brand equity. The individual will be responsible for providing quantitative and qualitative analysis and insight on projects, delivering on POCs, and coming up with the vision to scale. They will be engaging with BGs and BUs, where needed, to demonstrate the project vision and scale-up plans. Key part of the global Social Intelligence capabilities team, this role drives increasingly sophisticated and valuable use of the vast amounts of data that Unilever has available at its disposal, ranging from agency-sourced panel data through to open external sources such as social & search. If you love data, are an analytical and results-driven individual plugged into the cutting edge of consumer insights and engagement, and have an ability to turn concepts into reality, this role is for you!
Key Responsibilities:
+ Act as the primary Social Intelligence technical expert across the Business Groups, partnering with CMI and marketing to identify and scope their consumer intelligence requirements
+ Act as the representative for the technical needs of the Business Groups & Business Units to facilitate the build and adoption of Social Intelligence capabilities.
+ Work with Social Intelligence Operations Lead to create POCs and solution design for the CMI Social Intelligence team, ensuring that all Digital insight models developed as part of the capability toolkit are robust, responsible, fair, explainable, and scalable.
+ Liaise with UniOps to stay abreast with Unilever's digital landscape, with a focus on building efficiency and reducing duplication
+ Work closely with peers to identify, define, and deliver new opportunities to standardise and automate the delivery of Social First capabilities, leveraging digital data sources
+ Work with other teammates to manage the backend operations required to ensure a streamlined supply of Social First solutions that are owned by the team
+ Stay informed about upcoming trends in the space of social media, digital marketing, and consumer insights to identify major opportunities or threats to our CMI strategy at Unilever - Keep a close eye on industry and competitor best practices to ensure that Unilever CMI remains cutting edge and brings Unilever a competitive advantage
All About You :
+ Deep entrepreneurialism with a passionate "get-up-and-go" attitude. A clear demonstration of a "founder's mindset", ideally with some experience of creating something from scratch with little direction.
+ Change the leader who can design and scale solutions that are pioneering in nature. Proven in driving effective global programmes that land with impact and scale.
+ Agile leader who can inspire great followship from teams across the Marketing function.
+ Strong collaborator, with the ability to listen to understand business needs and to work in the service of the BG strategies and priorities.
+ Strong strategic thinker, externally networked, who brings the outside in with a growth mindset and understanding of external consumer trends.
+ Proven project management skills and management of 3P vendors, particularly around assessing scope and budgetary / resourcing constraint trade-offs.
+ Results-driven, to measure the success and impact of everything they do
Behaviours:
+ Focus on what counts: sets high standards for self and others. Prioritises delivering against GAP today and pioneer for the future. Using data-driven insight capabilities for key decision making and measuring ROI. Develops strong relationships internally/externally to create joint business plans with impact.
+ Care Deeply: Cares deeply about delivering positive impact for the business, people, and planet. Leveraging and growing talent from practitioners to experts across Unilever. Celebrating diversity of thought and creating an environment where everyone can thrive. Creating a culture of continuous learning and career development.
+ Stay three steps ahead: a continuous learning mindset, using internal and external partnerships to be ahead of future trends. To quickly adapt and innovate to address changing business, market, and industry needs to drive competitive advantage.
+ Deliver with excellence: shows self-wellbeing and resilience. Operates with gravitas and self-assured intent. Courageous and bold where needed, setting high targets and standards for themselves and their teams. Creating psychological safety to empower teams.
Key Skills:
+ Experience in an analytical role and providing insight and recommendations based on analysis, experience of using analytical tools, data modelling or query building experience, and experience of "storytelling" in a corporate context, and crafting clear, compelling messaging
+ Experience in understanding business questions and writing appropriate briefs, experience with social analytics or NLP tools, and experience briefing technical teams and being able to translate business objectives into analytical hypotheses
+ Proven project management skills, with experience delivering difficult and complex projects and workflows, involving multiple teams - We're looking for a lynchpin who isn't afraid to get things done even when they don't have formal authority over everyone who needs to be involved to make it work
+ Strong stakeholder management skills at a senior level, and an ability to flex communication styles as needed.
Job Category: Marketing
Job Type: Full time
Industry:
Assistant Manager - Engineering
Posted 2 days ago
Job Viewed
Job Description
**Job Number** 25117611
**Job Category** Engineering & Facilities
**Location** Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India, 400059VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; no experience required.
**CORE WORK ACTIVITIES**
**Assisting with the Management of Engineering Operations and Budgets**
- Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
- Assists with ensuring regulatory compliance to facility regulations and safety standards.
- Assists with managing and controlling heat, light and power and recommends current best methods for energy conservation and economical facility operations.
- Assists with the development of specifications and requirements for service contracts and administers such contracts to support building needs.
- Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
- Assists with the oversight of the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
- Assists with the development of a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
- Assists with the development of project plans in accordance with renovation or new construction needs.
- Coordinates with contractors for bids and construction to ensure timely completion of projects within budgetary guidelines.
- Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
- Ensures fire crew has complete understanding of all procedures, equipment and alarms.
- Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
- Conducts guest room and common area inspection to ensure guest satisfaction.
- Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
- Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Selects and orders or purchases new equipment, supplies, and furnishings.
- Manages parts and equipment inventory.
**Maintaining Property Standards**
- Ensures building and equipment licenses and certifications are current.
- Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Establishes guidelines so employees understand expectations and parameters.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
- Strives to improve service performance.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Service Operations Manager
Posted 2 days ago
Job Viewed
Job Description
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At SCIEX, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.
Learn about the Danaher Business System ( which makes everything possible.
The Service Operations Manager is responsible for ensuring high-quality service support, operational efficiency, and customer satisfaction. Key responsibilities typically include:
This position reports to the Service Director and is part of the Service Department located in MUMBAI and will be an on-site role.
In this role, you will have the opportunity to:
+ Lead and manage the service operations team to ensure efficient and high-quality support to Field service team, including Call Management, Remote Support, Parts management, Process implementation and administrative functions.
+ Develop and implement robust end-to-end processes that enhance efficiency, reduce downtime, and maximize system availability for customers.
+ Managing service delivery for Authorized Service Partners for installations, preventative maintenance, break/fix activities, and performing regular Audits for ASP
+ Manage reporting and metrics related to service operations and Field Service performance from SFDC platform to provide actionable insights to senior management.
+ Coordinate with cross-functional teams such as sales, service, and after market to ensure seamless service operations and customer satisfaction. Also work with Supply chain team to oversee inventory control and vendor management related to service parts and logistics.
+ Collaborating with regional and global teams to implement best practices, drive service innovation, and ensure consistent support standards across markets.
+ Developing and maintaining strong customer relationships, acting as an escalation point for complex service issues, and ensuring rapid resolution of customer concerns
+ Ensuring compliance with company policies, safety standards, and regulatory requirements relevant to service operations
Required Skills and Qualifications:
+ B.Tech / M.Tech, preferably with MBA with at least 10 years of successful field service operations experience
+ Background or understanding of technical service environments, preferably in life sciences, diagnostics, or analytical instrumentation sectors.
+ Strong leadership and team management experience in back office or service operations.
+ Proficiency with data management, reporting tools, and enterprise software (e.g. SAP, Oracle, SFDC, ERP systems).
+ Ability to coordinate multiple projects and meet deadlines in a fast-paced environment.
+ Strong communication and interpersonal skills to liaise effectively with internal teams and customers.
SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Manager Operations
Posted 2 days ago
Job Viewed
Job Description
Manager Operations
Job Description
The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Job Description:**
Lead and supervise teams of sales coaches to help achieve sales goals
Motivate their team to generate leads, build client relationships, and meet customer needs
Achieving growth and hitting sales targets
Designing and implementing the sales strategy, set sales goals, and track sales performance
Use statistics to analyze patterns and trends in sales data. This helps them make accurate sales projections
Recognize customer needs and provide insights for improving products
Negotiate efficiently with community managers to achieve positive outcomes
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Create internal incentive plan that help to improve and drive growth to meet targets
Maximize revenue generation to reach long and short-term incentive and revenue targets
Create and maximize relationships with client partners
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
Lead conversion from all 3 current client channels
Actively coach managers to look for possibilities to upsell and cross-sell to existing and new customers
Overseeing pre- to post-sales support activities for the designated goods while guaranteeing the greatest level of client satisfaction
**Candidate Profile:**
· Bachelors Degree in related field with more than seven years of experience (with at least one year of Sales Management Experience)
· Call center experience preferred in a sales manager role for a minimum of 1 year
· Managed large service and sales accounts with a demonstrated tendency to meet targets across both metrics over a sustained period of time
· Ability to create detailed incentive plans catering to improved sales performance while sustaining customer service results
· Ability to disclose various actions that will assist with reducing deficit in sale product numbers and not limited to incentives
· Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
· Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goals
· Work well under pressure and follow through on items to completion while maintaining professional demeanor
· Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
· Demonstrated ability to mentor, coach and provide direction to a team of employee
· Willingness to work a flexible schedule
**Disclaimer:-**
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
India Thane - G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Be The First To Know
About the latest Retail Jobs in Mumbai !
Assistant Procurement Manager - Foods
Posted 3 days ago
Job Viewed
Job Description
Department: Procurement
Profession: Supply Chain
Work Location: Mumbai HO, India
Requisition ID: R-96695
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. Our strategy begins with a purpose that places consumers at the heart of everything we do: Brighten everyday life for all. Our goal is to deliver best-in-class performance with market-making, unmissably high-ranking brands. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our collaborative, and flexible working environment. Our organizational aspiration centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business?We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.
ABOUT PROCUREMENT:
Part of the Supply Chain's family, Procurement is accountable for over 30B Euro of material and services spend globally with more than 50,000 suppliers. Getting the right services and materials, sustainably sourced and ensuring accountable procurement is critical to ensuring our brands with purpose grow. Our teams work closely with the business to recognize brand needs, bring supplier innovation to meet changing consumer needs and drive financial value for Unilever through competitive buying. We're at the forefront of digital procurement, bringing new tools and analytics to drive data-based decisions. We support a network of thousands of suppliers, more than 1.5 million smallholder farmers who in turn support communities of over 7 million people. Our Procurement "Lighthouse" Strategy focuses competitive buying through various levers like world class buying practices, deeper value chain insights, value chain transformation, partnership with purpose and strong procurement expertise.
Main Job Purpose:
Foods BG India encompasses TEA/COFFEE/HFD/CPD and UFS. Under the umbrella of this streams, market guiding brands like Taj Mahal, Tazza, Bru Coffee, Kissan, Knorr, Hellman's, Hrolicks, Boost are present to cater to varied consumer tastes and preferences.
This role is accountable for the sourcing operations KEY RM's for Lifestyle Nutrition Portfolio like Wheat, Barley, Proteins, Vitamins & Minerals and involves Buying accountability Market Ingredients worth 100 CR. Apart from this the candidate would be procurement SPOC for Innovation projects for Lifestyle Nutrition Category. Cost, Service, Quality & OTIF for Innovation will be key attributes for which this role is accountable and will involve cross functional collaboration with R&D, CQA and Supply Chain.
This is a techno-commercial role where, involving the understanding of the supplier landscape in the areas mentioned above to tap the market at the right instance to extract value. Understanding of the Agri Supply Chain of the commodities involved will be a sought-after skill to add value and enrich the outcome of the actions involved. Supplier operations will involve liaising with Factory and Supply Chain to ensure timely material connectivity and ensure 100% OTIF.
Key Accountabilities:
+ Delivery of sourcing strategy, implementation through contracting and negotiations
+ Effective supplier communications and engagement in key programs
+ New supplier scanning & development.
+ Timely contracting & right pricing strategies
+ Execution & Reporting of all cost-effective programs - Lead 5S initiatives, ZBB programs, NMCI mitigation
+ Procurement operations including network management of buying activities.
+ Resilience plans for the portfolio
+ Landing the Innovation projects with 100% OTIF.
Professional Skills:
+ Master's Degree - Preferrable in Food Technology/Dairy Technology/Agriculture, with understanding of prevalent procurement practise in the space
+ Strong Numerical Acumen with a flair for working with numbers.
+ Strong understanding of Supply chain ways of working
+ Strong Negotiation & communications skills
+ Digital and analytics knowledge
+ Senior Stakeholder management & efficient conflict management
+ Financial acumen for business cases and reporting
+ Experience in Procurement transformation projects, tools, and technologies.
+ Conversant with Procurement tools like Ariba, SAP, Coupa & Power BI will be added advantage
+ Strong MS EXCEL and analytical Skills. Be able to represent data in simple yet complete way.
Experience Required:
ESSENTIAL
+ University degree preferably Masters - IN FOOD TECHNOLOGY/DAIRY TECHNOLOGY/AGRICUTLURE/AGRI BUSINESS MANAGEMENT
+ At least 5 to 7 years solid experience in Finance/Procurement/Supplier Operations
+ Good buying, negotiation, and contracting skills
+ Expertise in supplier development, preferably in FMCG Foods Space.
+ Good understanding of Sustainability, circular economy, and processing technologies
+ Experience on large-scale project management roles.
+ Demonstrated and proven team capabilities to support a virtual global team
+ Experience of working in matrix organisation structure
+ Financial acumen to recognize the complete forecasting process
Travel:
+ 15-20% Travel within the country
Contacts:
Internal:
Procurement
+ Other packaging procurement - Global & regional
+ CMRP Team
+ Strategy and Insights
+ NUTS and ICD BG teams.
Supplychain
+ Planning & SUIT
+ Factory teams
R&D
+ Data science and data expertise
+ Project execution
+ Global R&D teams
Market
+ BG Leadership
+ BU Senior leadership
+ Brand Leadership team
Sustainability
+ Sustainable business
+ Integrated social sustainability.
+ Communications
+ Finance
External:
+ Supply Partners
+ Advisors and benchmarking organizations
Reporting Channel:
+ Procurement Manager - Foods
D&I statement:
Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against based on disability. Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
"All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent-please verify before proceeding."
Job Category: Supply Chain
Job Type: Full time
Industry:
Assistant Manager - Trade Finance
Posted 3 days ago
Job Viewed
Job Description
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows?
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat?
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience?
**Your role and responsibilities**
As an Assistant Manager -Trade Finance at Business Process Operations you are responsible for reviewing & performing checks on trade finance transactions processed by Level 1 & validating all transactions in accordance with ICC guidelines, regulatory compliance (FEMA/RBI), & client-specific SOPs.
Key Responsibilities
* Perform Level 2 (L2) checking and authorization of trade finance transactions, including import/export, document checking, and international guarantees.
* Oversee day-to-day operations while ensuring compliance with FEMA, RBI, and internal bank guidelines.
* Review all trade documentation in accordance with international banking standards and client-specific requirements.
* Achieve 100% transaction turnaround within the defined SLA and following 6-eye check process with good efficiency.
* Monitor operational KPIs to ensure delivery on quality and turnaround time metrics.
* Coordinate with Client Support teams to resolve operational issues and drive continuous improvement.
* Maintain and enhance SOPs and ensure adherence to compliance and internal control procedures.
* Drive team performance, manage goal setting, succession planning, and create staff backups.
* Ensure all deliverables are completed accurately and within deadlines as per IBM/client expectations.
**Required technical and professional expertise**
* Graduate with 5+ years of hands-on experience in international trade finance operations.
* Strong working knowledge of Letters of Credit, Collections, Guarantees, and Trade Finance-related banking products.
* Experience in regulatory and compliance checks (AML, vessel checks, pricing/tariff reviews).
* Proficiency in processing SWIFT messages (MT103 / MT202) and performing workability checks.
**Preferred technical and professional experience**
* Familiarity with UCP, URR, and ISBP guidelines.
* Ability to develop and contribute to Standard Operating Procedures (SOPs).
* Professional certifications such as CDCS (Certificate for Documentary Credit Specialists) or CSDG (Certificate for Specialists in Demand Guarantees) are a strong advantage.
* Strong analytical thinking, data analysis, and problem-solving skills.
* Excellent interpersonal and organizational abilities.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Assistant Manager R
Posted 3 days ago
Job Viewed
Job Description
Mumbai, India
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
**About Us**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Global Business Services**
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
**Process Overview***
Global Markets Business Controls team is responsible for establishing data management strategy and data governance for Global Markets. The team works closely with other groups within Global Markets, other lines of business and Enterprise functions. The team drives strategic initiatives and projects in the areas of data management and governance.
**Job Description***
The candidate, as part of Global Markets Chief of Staff (CoS) Work Distribution Team within GBS India, will be supporting multiple aspects of Business Controls & Data Innovation Group. The ideal candidate should have strong experience with development as well as maintenance of data analytics and automation initiatives. Candidate will be required to understand requirements, learn the process steps and to execute the process with high standards of excellence. Candidate will have to manage multiple scheduled and/or ad-hoc tasks and manage their time to ensure efficient delivery. The tasks may include data pre-processing, analysis, updation and presentation of outcomes in the form of tabular and visual reports.
**Responsibilities***
The Role demands for a qualified professional who can provide guidance to direct reports typically comprising of senior leaders.
+ Providing technical expertise supporting data analytics and automation projects.
+ Must be expert in data analytics, mining, manipulation, aggregation, integration, and reporting.
+ Experience interfacing with onsite teams and must be detail oriented (e.g. ability to identify anomalies within large data sets).
+ Excellent critical thinking and problem-solving skills. Must be able to understand a process from end-to-end, be able to identify weaknesses in the process and implement solutions.
+ Excellent verbal and written communication skills.
+ Must be able to work with technical teams and translate technical concepts to business audiences.
+ Must be able to work well in collaborative team environment, but also independently.
+ Design and document workflow and make appropriate recommendations to improve operational effectiveness.
+ Drive operational excellence though process review, identifying bottlenecks and risks, mitigating and resolving issues.
**Requirements***
+ **Foundational Skills:** Advanced Tableau, Alteryx and Python.
+ Advanced excels skills, ability to handle complex formulas, high proficiency with macros using VBA.
+ Knowledge of machine learning algorithms, predictive modelling and statistical techniques would be a plus
+ Understanding of SQL database would be a plus
+ Clear understanding of Automation and Data analysis
+ Understanding of banking operations and financial products.
+ Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
+ Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
+ Strong interpersonal skills, with the ability to work independently and within a team environment
+ Ability to manage time effectively, set priorities and meet deadlines.
+ **Desired Skills** : Excellent written and verbal communication skills
**Education***
Graduates / Post-graduates with good track record/academic scores
**Experience Range***
4-6 years
**Work Timings***
11.00 AM to 10.00 PM (Weekends Off)
**Job Location***
Mumbai
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.