115 Sales Teams jobs in Kochi
Manager, Account Management
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Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
Position Overview
As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.
Key Responsibilities
Team Leadership:
- Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
- Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.
Upsell Strategy Development:
- Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
- Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
- Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.
Customer Engagement and Relationship Building:
- Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
- Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
- Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.
Upsell Execution and Performance Tracking:
- Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
- Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
- Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.
Cross-functional Collaboration:
- Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
- Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
- Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.
Requirements
- Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
- Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
- Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
- Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
- Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
- Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
- Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
- Successful candidate will report in US time zone (6:30pm -3:30am IST)
Note: The above job description is a general outline of the responsibilities and
qualifications typically associated with this role. Actual job duties may vary
depending on the organization and industry practices.
Why You’ll Join Us
At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
Working at Birdeye means being part of a tight-knit family that helps you succeed
and loves to celebrate with you! We find strength in diversity and inclusion, so we
strive to find different points of view and expect everyone to represent their authentic
self at all times.
Functional Account Manager - Functional Account Management Team
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At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Job Title: Functional Account manager (Functional Account Management Team)
Job Summary:
Talent Service & delivery is a core service function within the Talent Delivery Function providing Talent services across the portfolio including External Workforce office, Talent Service Delivery and Experience, People Listening, Talent Mergers and acquisitions and Talent Compliance and ISQM. The Functional Account Management Team are part of the Talent Service Delivery and Experience Function whose primary objective is to ensure an exceptional experience for all users of EYs Talent services including Recruitment, onboarding support, core HR support, learning administration support and digital talent services.
Talent Service & delivery support the delivery of Talent Services to EY member firms globally in partnership with internal Region and Function Talent, as well as through Vendors who deliver services from a number of offshore locations.
The Functional Account Management Team’s (FAMTs) key purpose is to manage the relationship between vendors and EY member firms, ensuring effective delivery of EY Talent Services and achievement of EY’s SLAs and quality standards. Leveraging a deep understanding of service delivery best practice as well as HR functional expertise, they work closely with both vendors and member firms to ensure work is delivered in alignment with agreed processes, manage and resolve issues/escalations and support opportunities to optimize and improve services. This role works closely with Talent Service delivery leadership and Global Talent function leadership to address key issues, identify trends, ensure ongoing review of metrics and standards, ensure alignment to global roadmaps and represent the Service Delivery perspective in Functional initiatives. They also work closely with Supply Chain services to ensure vendors meet contractual performance obligations and manage change requests.
Focus: The FAMT role may be aligned to a specific Talent Function(s) or Region(s) depending on need.
Key Interactions: Talent Service & delivery Leadership, Region Talent Leadership, Talent Function Leadership, Supply Chain services, Vendor Service Delivery teams
Key Responsibilities:
The Functional account management Team (FAMT) provides dedicated support to EY Region Member firms, providing relationship management and facilitating the effective delivery of Talent services by vendors for EY. The FAMT role provides a broad spectrum of support from the transition of processes to vendors, overseeing vendor-led transformation initiatives, management of process-related change requests and facilitating issue management and conflict resolution between vendors and functions/regions. More detail on the role’s responsibilities are outlined below:
Functional Account Manager:
Functional governance – Provide governance re presenting Global Talent Functions across Regions supported:
EY driven Talent Transformation initiative - Work with EY project teams, functions, and product owners in implementing Enterprise Transformation Initiatives:
Transition management – support the transition of processes to vendor:
Stakeholder relationships – manage relationship between EY Talent and vendors;
Contract Management:
Issue Resolution:
Knowledge and Skills Requirements:
Business acumen
Technical knowledge
Flexible operation
Communication and project management
Problem Solving/Conceptual Thinking
Driving Results
Other Requirements:
Education:
Experience:
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Business Development/Sales Representative
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Job Summary:
Experience – 2-5 years of experience in Digital Marketing Services (Sales)
We are seeking a highly motivated and experienced Business Development Representative to join our dynamic sales team. The ideal candidate will have a strong understanding of the digital landscape and be responsible for driving sales and revenue through online channels. This role requires experience in selling services like SEO/SEM, Google Ads, PPC, DV360, Google Analytics and other digital marketing services.
Qualifications & Skills :
• Proven experience in digital marketing services sales, business development, or a related field.
• Strong knowledge of SEO, SEM, PPC, Google Ads, Google Analytics, DV360, and other digital marketing services.
• Ability to work independently and as part of a collaborative team.
• Excellent communication, negotiation, and presentation skills.
• Results-driven mindset with a passion for closing deals and driving revenue growth.
• Experience with CRM tools and sales automation platforms is a plus.
Sales Support:
• Work closely with the sales team to generate leads, follow up on inquiries, and provide presales support.
• Assist in the preparation of proposals, contracts, and other sales documentation.
Relationship Building:
• Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Collaborate with internal teams, including marketing and product development, to ensure client satisfaction.
Sales Metrics and Reporting :
• Track and analyze sales performance metrics to measure individual and team success.
• Prepare regular reports on sales activities, challenges, and achievements.
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