41 Salesforce Support jobs in India
Salesforce Administrator -Reputed IT Industry -Chennai, Tamilnadu, India -10Lpa -Kajal-8291863814
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JOB DETAILS
1. Takes care of using the available tools of Salesforce effectively
2. Checks for the changes that need to be done for making the business processes effective
3. Works as the main System Administrator for handling the work environment of Salesforce.com with multiple users
4. Checks for restrictions on user accounts for vital data accessibility
5. Takes care of the removal of redundancy and duplicity of user accounts
6. Manages all executive functions, such as maintenance of user accounts, records, dashboards, and additional conventional tasks
7. Organizes the assessment, extension, and conclusion of new requests for development
8. Provides training to fresh users in the organization to make them skilled for participating in Salesforce-related processes
9. Serves as the link connecting the application developers, business people, and users
10.Remains responsible for creating and maintaining reports in Salesforce.com and extracting insights from data for advancing business revenue
11.Handles all technological resources associated with sales and the feeding of data into Salesforce
FUNCTIONAL AREA
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Salesforce CRM Support Analyst
Posted today
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• 4+ years of architecture experience across various Salesforce clouds (Sales, Marketing, Service and Platform clouds, etc.) and lightning components
• Experience integrating Salesforce with 3rd party system using web services and app exchange apps
• 4+ years of development experience on the Salesforce platform (Apex, Visualforce, SOQL, etc.)
• Must have Salesforce Platform Developer Certification
• Certified SFDC Architect is preferred
• Experience with custom SDLC processes such as code versioning, packaging, test-driven development (TDD), continuous integration, test automation, code analysis, and code quality metrics
• In-depth understanding of Salesforce technologies (clouds, offerings, custom development, integration, etc.)
• Ability to foster new ideas and concepts
• Ability to mentor and coach other team members
Salesforce Support Manager
Posted 6 days ago
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Job Description
Salesforce Support Manager
**Job Description:**
**What you'll be doing:**
+ Proactively seek out and identify needed system changes.
+ Proactively gather feedback from users.
+ Manage system changes without interruption to the user.
+ Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
+ Gather requirements from end users.
+ Modify the system to increase benefits and usability.
+ Manage the change control process and "Change Management" Committee if appropriate.
+ Manage all processes that impact / relate to Salesforce.com.
+ Manage new releases of SFDC and efficiently roll out new features.
+ Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
+ Create custom objects when necessary.
+ Handle on-going customization/ alteration of Salesforce.com.
+ Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
+ Create new reporting capabilities and respond to ad hoc reporting requests as needed.
+ Provide support functions as needed.
+ Provide sales and financial data to company executives.
**Maintain System, Security and Integrity -**
+ Map salesforce.com hierarchy and territories in response to personnel changes.
+ Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
+ Grant/ remove and maintain user licenses.
+ Maintain security including sharing rules and security levels.
+ Design, Create and maintain user roles, profiles and hierarchies.
+ Monitor application storage usage and archive data as needed.
**User Assistance, Training, Adoption and Satisfaction -**
+ Create and administer training to existing or new users/groups.
+ Provide one to one training to end users on an on-going basis.
+ Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
+ Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
+ Communicate regularly with user base regarding new features, enhancements and changes to the system.
+ Monitor usage and mentor users/groups needing assistance.
+ Continually seek ways to further enhance the end-user experience.
+ Be the company SME on Salesforce.com.
**Process Creation, Documentation and Maintenance -**
+ Document company processes and workflows.
+ Develop process documentation and field maps.
+ Create new processes and associated reporting.
**Data Quality, Migration and Maintenance -**
+ Assist with migration from older systems/processes into Salesforce.com.
+ Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
+ Import data as appropriate.
+ Monitor and manage exception logs for back end system integration with SFDC.
+ Manage duplicate records.
+ Monitor and improve data quality.
+ Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
**Report and Dashboard Creation and Maintenance -**
+ Create and maintain dashboards.
+ Create and maintain reports including folder maintenance.
+ Develop complex, macro driven reports to summarize system information for Senior Management.
+ Build and manage report folders for reps to improve sales efficiency.
**What We Are Looking For:**
+ Overall 10+ years of experience in Salesforce.
+ Candidates must possess a minimum of 6 years of professional experience in the web development field.
+ Experience in support role in Salesforce.
+ Certification is mandatory
+ Team handling experience.
+ Good communication and interpersonal skills.
**About Arrow**
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune **154** and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
IN-KA-Bangalore, India
**Time Type:**
Full time
**Job Category:**
Information Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Salesforce Support Manager
Posted today
Job Viewed
Job Description
Description
:What you’ll be doing:
Proactively seek out and identify needed system changes.
Proactively gather feedback from users.
Manage system changes without interruption to the user.
Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
Gather requirements from end users.
Modify the system to increase benefits and usability.
Manage the change control process and “Change Management” Committee if appropriate.
Manage all processes that impact / relate to Salesforce.com.
Manage new releases of SFDC and efficiently roll out new features.
Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
Create custom objects when necessary.
Handle on-going customization/ alteration of Salesforce.com.
Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
Create new reporting capabilities and respond to ad hoc reporting requests as needed.
Provide support functions as needed.
Provide sales and financial data to company executives.
Maintain System, Security and Integrity -
Map salesforce.com hierarchy and territories in response to personnel changes.
Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
Grant/ remove and maintain user licenses.
Maintain security including sharing rules and security levels.
Design, Create and maintain user roles, profiles and hierarchies.
Monitor application storage usage and archive data as needed.
User Assistance, Training, Adoption and Satisfaction -
Create and administer training to existing or new users/groups.
Provide one to one training to end users on an on-going basis.
Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
Communicate regularly with user base regarding new features, enhancements and changes to the system.
Monitor usage and mentor users/groups needingassistance.
Continually seek ways to further enhance the end-user experience.
Be the company SME on Salesforce.com.
Process Creation, Documentation and Maintenance –
Document company processes and workflows.
Develop process documentation and field maps.
Create new processes and associated reporting.
Data Quality, Migration and Maintenance -
Assist with migration from older systems/processes into Salesforce.com.
Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
Import data as appropriate.
Monitor and manage exception logs for back end system integration with SFDC.
Manage duplicate records.
Monitor and improve data quality.
Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
Report and Dashboard Creation and Maintenance -
Create and maintain dashboards.
Create and maintain reports including folder maintenance.
Develop complex, macro driven reports to summarize system information for Senior Management.
Build and manage report folders for reps to improve sales efficiency.
What We Are Looking For:
Overall 10+ years of experience in Salesforce.
Candidates must possess a minimum of 6 years of professional experience in the web development field.
Experience in support role in Salesforce.
Certification is mandatory
Team handling experience.
Good communication and interpersonal skills.
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
Location:
IN-KA-Bangalore, IndiaTime Type:
Full timeJob Category:
Information TechnologySalesforce Support Analyst
Posted today
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Job Description
As a Salesforce Support Analyst at Staff4Me, you will play a vital role in providing technical support and troubleshooting assistance to end-users utilizing the Salesforce CRM system. You will work closely with both technical and non-technical teams to resolve issues, answer questions, and provide guidance on system usage.
In this role, your responsibilities will include:
- Responding to user inquiries and troubleshooting issues related to Salesforce CRM.
- Collaborating with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.
- Assisting with Salesforce configuration, data management, and system integrations.
- Monitoring system performance, identifying and resolving any operational or technical issues.
- Maintaining accurate documentation of user issues, resolutions, and system processes.
- Providing end-user training and support on Salesforce functionalities and best practices.
We are looking for candidates with a strong understanding of Salesforce CRM and experience in providing technical support. The ideal candidate is detail-oriented, customer-focused, and has excellent problem-solving skills.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- With at least 3 years of experience providing technical support for Salesforce CRM.
- Strong knowledge of Salesforce functionality, including Sales Cloud and Service Cloud.
- Experience with Salesforce configuration, data management, and system integrations.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Salesforce Support Engineer (Techno Functional)
Posted today
Job Viewed
Job Description
Who You'll Work With
You will collaborate closely with a diverse group of stakeholders across technical and non-technical teams. Your role will be key in bridging business needs with technical solutions, ensuring seamless support and delivery of Salesforce-related services. This position offers the opportunity to work in a dynamic environment where cross-functional collaboration is essential to driving operational excellence and user satisfaction.
What You’ll Do
Qualifications
Skills Required
Experience Required: 5-6 Years
Area Of Expertise: Sales Cloud, Service Cloud, Salesforce CPQ, Community
Good to have knowledge on Jira, Docusign, Conga.
Education: B/Tech OR MCA
Certifications(Any of 2) : Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, Salesforce Certified Platform Developer
Additional Information
Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.
We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.
Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.
Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.
Systems Engineer (Salesforce Support Admin)
Posted today
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Job Description
About the Role
:What you’ll do:
What you’ll need:
#LI-SN2
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 ( or by sending an email to .
Job Requisition ID:101373By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link:
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
CRM Support
Posted today
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Job Description
**Ramboll in India**
**Inviting bright minds**
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative, and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies, and people around the world.
**Great responsibility and professional sparring**
In Ramboll you will perform versatile and exciting tasks You will work independently and have your own areas of responsibility. At the same time, you will become part of a **highly professional environment with talented and committed colleagues**, where sparring is paramount. Ramboll is a knowledge-based company where you, with your strong technical skills, contribute with valuable solutions while providing targeted sparring and establishing close professional relationships with colleagues and clients. Your professional skills and wishes for personal development will be part of the organization of the tasks. In this way, you are helping to shape the way for an **interesting and challenging work life**.
**Requirements**:
- A self-starter, driven, with strong interpersonal skills
- Should have Minimum. 2-3 years of Hands-on knowledge and experience with CRM - Microsoft Dynamics
- Should have 3-5 years of experience administering CRM
- Must be able to generate and explain detailed reports, guidelines, and procedures.
- Experience with setting up dashboards in CRM and working with the Power BI team to get Dashboards created
- Understanding of and ideally experience with tender work
- Understanding of Key Account work
**Task**:
- Support the business with administrative tasks in relation to CRM
- Manages, develops, and produces a series of regular reports/dashboards
- Ensure high data quality in CRM - e.g. check of parent/child company, client information in CRM Dynamics and Maconomy.
- Follow-up on FWA
- Provides key interface to manage CRM data
- Proactively liaises with opportunity owners to ensure records are kept up to date, facilitates dashboard creation, and supports CRM users to get the most out of the system
- Liaises with the global/group CRM programme leads to ensure best practice is shared and feedback on use/issues is fed back to the central team
- Assists Market Data collection and analysis by collating and distributing information relating to market trends for sector leads
**Additional Information**:
Personal qualities that will help you succeed in this role include: Very good communication and coordinating skills and fluent in English, both verbal and writing. An innovative and problem-solving approach to your tasks. Enjoy working in fast-paced environment and have a sense of urgency.
**Working at Ramboll**
To work at Ramboll means being part of a people organization. We are focused on knowledge sharing and collaboration across competence areas and geography, and we aim for a strong diversity among our employees. This enables us to solve a broad range of projects, and we firmly believe that cross-collaboration leads to creative and longstanding solutions. Thus, the possibilities at Ramboll are many and diverse - we invest a lot in the development of people and offer career paths tailored for each individual.
**How to apply
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CRM Support Associate
Posted today
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Job Description
Apply Before 18-07-2025
Job Title: CRM Support Associate (Technical)
Location: Pune
Job Type: Full-Time
Experience Required: Freshers
Job Overview:
As a CRM Service and Operations Support Associate with a technical background, you will be
responsible for managing customer service tickets, ensuring seamless operations in technical support,
and maintaining efficient workflows in the CRM system. This role involves creating, distributing, and
tracking various types of service tickets while ensuring that customer service processes and operational
workflows are aligned with business goals. Your technical expertise will support customers with inquiries
related to robotics systems and help maintain a high level of service delivery.
Key Responsibilities:
● Ticket Management & Distribution:
○ Create and maintain service tickets in the CRM system (such as Salesforce, Zendesk, or
a proprietary system) for technical issues, requests, and incidents.
○ Monitor the ticketing system to ensure all requests are documented accurately and
resolved in a timely manner.
○ Distribute tickets to the appropriate teams based on the complexity, type, and priority of
the issue (e.g., Level 1, 2, or 3 support).
○ Track ticket lifecycle, ensuring proper documentation and closure upon resolution.
○ Set escalation processes for unresolved or critical tickets, coordinating with senior
technical teams when necessary.
● Process and Workflow Management:
○ Develop, implement, and optimize CRM workflows to enhance service efficiency,
ensuring consistent communication and task management.
○ Ensure adherence to established service level agreements (SLAs) and response time
targets.
○ Regularly audit CRM processes, identifying bottlenecks and areas for improvement in
ticket resolution and customer satisfaction.
○ Maintain standard operating procedures (SOPs) for customer service and technical
support workflows, keeping documentation up to date.
● Customer Relationship Management:
○ Leverage CRM data to track customer interactions, monitor product performance, and
identify recurring issues.
○ Collaborate with sales, product, and engineering teams to share customer insights and
feedback.
○ Contribute to post-issue follow-ups to ensure customers are satisfied with resolutions and
prevent repeat issues.
● Reporting and Analytics:
○ Generate reports on ticket trends, response times, resolution rates, and other key
performance metrics.
○ Analyse data to identify common issues and recommend process or product
improvements.
○ Support the development of knowledge bases or FAQ sections based on ticket history
and technical inquiries.
Qualifications:
● Bachelor’s degree in engineering, Computer Science, Information Systems, or a related technical
field. Preferred MBA candidates.
● Proven experience with CRM systems and ticketing tools (e.g., Salesforce, Zoho, Zendesk).
● Technical background in robotics, automation, or a related industry.
● Experience managing service tickets and technical workflows in a customer-facing environment.
Skills:
● Strong organizational and time management skills to manage and prioritize multiple tickets.
● Excellent problem-solving and analytical abilities to troubleshoot technical issues.
● Effective communication skills to interact with both technical and non-technical customers.
● Proficiency in CRM systems, ticketing platforms, and basic data analysis tools.
● Ability to collaborate effectively with cross-functional teams (service, engineering, sales).
● Knowledge of robotics systems or experience in a technical support environment is highly
desirable.
Key Performance Indicators (KPIs):
● Ticket resolution time and first response time.
● SLA adherence rates.
● Customer satisfaction (CSAT) score.
● Number of escalations and unresolved tickets.
● Workflow efficiency and process improvements implemented.
Male/Female -Female Preferred.
Timings – 9 AM to 7 PM
Interview walk-in slot: Online
Fields with (*) are compulsory.
D365 CRM Support
Posted today
Job Viewed
Job Description
**Location**:Chennai, Hyderabad, Bangalore and Pune
**Skills**: CMR, D365, and Power Platform.
**Years of experience**: 4- years
**Contact**:
**Mani - Team Lead HR Recruiter**
**Cell: +91- **
**WhatsApp: +91- **
**Info Way Solutions LLC**
**Job Type**: Contractual / Temporary
Contract length: 12 months
Pay: ₹1,200,000.00 - ₹1,400,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
**Education**:
- Bachelor's (preferred)
**Experience**:
- Total : 4 years (required)
- CRM: 4 years (preferred)
- Power Platform: 4 years (preferred)
- Microsoft Dynamics 365: 4 years (required)
- Technical support: 4 years (preferred)
Work Location: In person
Level 3 CRM Support
Posted 2 days ago
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Job Description
Level Support -
- Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.
- Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support.
- Perform in-depth root cause analysis and document knowledge base articles to reduce future escalations.
- Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.
- This is a Level 3 support role for Funnel CRM, mainly involving work in ServiceNow or a similar ticketing tool.
- The person will be trained on Funnel. Prior CRM or lead management experience is helpful.
- The role includes working in ServiceNow and Funnel, and coordinating with the internal team, vendor, and end users.
- Knowledge of Salesforce is a plus.
- The job involves troubleshooting, working with the vendor, and sometimes connecting with other teams.
- Required experience: 5–6 years.