IVR Scripting Engineer
Posted 2 days ago
Job Viewed
Job Description
Requirement:
- Location: Chennai WFO
- Notice: Immediate/Serving notice - 30 days only.
- Skill: IVR Scripting (Genesys)
- Experience: 5+ years
- Role: Software Engineer
Experience:
Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other systems. A deep understanding of how PureEngage handles interactions across different channels is essential. This includes voice, email, workitem, and other digital channels. Knowledge should extend to configuration and customization options within PureEngage to tailor the platform to specific business needs.
GRAT (Genesys Rules Authoring Tool) Proficiency: Demonstrated expertise in utilizing the Genesys Rules Authoring Tool (GRAT) to create, modify, and manage complex routing rules and strategies. This proficiency includes a strong grasp of GRAT's syntax, functions, and best practices for efficient rule development. The ability to troubleshoot and debug GRAT rules is crucial, as is the ability to optimize rules for performance and scalability. Experience with different versions of GRAT and understanding the nuances of each version is also beneficial.
Contact Center Routing Strategy Design/Implementation: Proven ability to design and implement effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs). This involves understanding various routing methodologies, such as skills-based routing, priority routing, and data-directed routing. Experience in translating business requirements into functional routing strategies and implementing them within the Genesys PureEngage platform is essential. This also includes the ability to test and validate routing strategies to ensure they function as intended.
Omnichannel Routing Concepts: A solid understanding of omnichannel routing principles and how to apply them in a contact center environment. This includes knowledge of how to route interactions from various channels, such as work item, email to the appropriate agents or queues. Familiarity with different omnichannel routing strategies and their impact on customer experience is crucial. This also encompasses understanding the integration points between different channels and the Genesys platform.
Workflow Design & Optimization: Expertise in designing and optimizing contact center workflows to streamline processes, improve efficiency, and enhance the customer experience. This includes analyzing existing workflows, identifying areas for improvement, and implementing changes to optimize agent productivity and customer satisfaction. Understanding how workflows interact with routing strategies and other contact center systems is essential. This also includes the ability to document workflows clearly and concisely.
Understanding of Digital Channels (Email, Work Item): A strong grasp of the specific requirements and considerations for routing and handling interactions through digital channels like email and work items. This includes understanding how to prioritize and categorize digital interactions, as well as how to integrate them into the overall contact center workflow. Knowledge of best practices for handling digital interactions to ensure timely and effective responses is crucial. This also includes understanding the reporting and analytics capabilities related to digital channels.
Problem-Solving (Routing Issues): Demonstrated ability to quickly and effectively identify, troubleshoot, and resolve routing-related issues within the Genesys PureEngage platform. This includes analyzing logs, tracing call flows, and using debugging tools to pinpoint the root cause of problems. The ability to think critically and develop creative solutions to complex routing challenges is essential. This also includes the ability to communicate technical issues clearly to both technical and non-technical audiences.
Analytical Skills (Routing Performance): Strong analytical skills to evaluate routing performance, identify trends, and make data-driven recommendations for optimization. This includes using reporting tools within PureEngage to analyze key metrics such as work item volume, wait times, and agent utilization. The ability to interpret data and translate it into actionable insights is crucial. This also includes the ability to present findings and recommendations to stakeholders in a clear and concise manner.
Understanding of Contact Center Operations & Metrics (SLAs, AHT, etc.): A comprehensive understanding of contact center operations and key performance indicators (KPIs), such as service level agreements (SLAs), average handle time (AHT), and abandonment rates. This includes knowing how these metrics are calculated and how they impact overall contact center performance. The ability to use these metrics to identify areas for improvement and track the effectiveness of implemented changes is essential. This also includes understanding the relationship between routing strategies and contact center metrics.
Note: Looking for immediate to 30 days’ Notice period candidates only
Interested candidates please share your CV to with below details:
Total Exp:
Relevant Exp in Genesys :
Relevant Exp in IVR Scripting:
Relevant Exp in Banking Domain:
Current CTC:
Expected CTC:
Current location:
Preferred location:
Notice period:
Matlab M- Scripting
Posted today
Job Viewed
Job Description
Location:
Chennai
Experience:
6 To 10 Year(s)
Skill set:
Matlab M-Scripting , C, Python
Notice:
Immediate to 15 days
Domain knowledge:
1.Experience in SIL (Software-in-the-Loop) by integrating multiple simulation tools.
2.Proficient in MATLAB scripting (M-Scripting) and GUI development for automation and user-friendly interfaces.
3.Expertise in automating processes to improve efficiency and reduce manual effort.
Strong analytical and problem-solving abilities, enabling effective troubleshooting and optimization.
Skilled in co-simulation between tools such as Adams and Matlab for seamless data exchange and enhanced model fidelity.
Job Description:
We are seeking a programming-skilled professional to join our Powertrain team. The ideal candidate should have strong expertise in software development, simulation tool integration, and automation
.
Interested, Please share your resume to
sonika.engineering
IVR Scripting Engineer
Posted today
Job Viewed
Job Description
- Location: Chennai WFO
- Notice: Immediate/Serving notice - 30 days only.
- Skill: IVR Scripting (Genesys)
- Experience: 5+ years
- Role: Software Engineer
Experience:
Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other systems. A deep understanding of how PureEngage handles interactions across different channels is essential. This includes voice, email, workitem, and other digital channels. Knowledge should extend to configuration and customization options within PureEngage to tailor the platform to specific business needs.
GRAT (Genesys Rules Authoring Tool) Proficiency: Demonstrated expertise in utilizing the Genesys Rules Authoring Tool (GRAT) to create, modify, and manage complex routing rules and strategies. This proficiency includes a strong grasp of GRAT's syntax, functions, and best practices for efficient rule development. The ability to troubleshoot and debug GRAT rules is crucial, as is the ability to optimize rules for performance and scalability. Experience with different versions of GRAT and understanding the nuances of each version is also beneficial.
Contact Center Routing Strategy Design/Implementation: Proven ability to design and implement effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs). This involves understanding various routing methodologies, such as skills-based routing, priority routing, and data-directed routing. Experience in translating business requirements into functional routing strategies and implementing them within the Genesys PureEngage platform is essential. This also includes the ability to test and validate routing strategies to ensure they function as intended.
Omnichannel Routing Concepts: A solid understanding of omnichannel routing principles and how to apply them in a contact center environment. This includes knowledge of how to route interactions from various channels, such as work item, email to the appropriate agents or queues. Familiarity with different omnichannel routing strategies and their impact on customer experience is crucial. This also encompasses understanding the integration points between different channels and the Genesys platform.
Workflow Design & Optimization: Expertise in designing and optimizing contact center workflows to streamline processes, improve efficiency, and enhance the customer experience. This includes analyzing existing workflows, identifying areas for improvement, and implementing changes to optimize agent productivity and customer satisfaction. Understanding how workflows interact with routing strategies and other contact center systems is essential. This also includes the ability to document workflows clearly and concisely.
Understanding of Digital Channels (Email, Work Item): A strong grasp of the specific requirements and considerations for routing and handling interactions through digital channels like email and work items. This includes understanding how to prioritize and categorize digital interactions, as well as how to integrate them into the overall contact center workflow. Knowledge of best practices for handling digital interactions to ensure timely and effective responses is crucial. This also includes understanding the reporting and analytics capabilities related to digital channels.
Problem-Solving (Routing Issues): Demonstrated ability to quickly and effectively identify, troubleshoot, and resolve routing-related issues within the Genesys PureEngage platform. This includes analyzing logs, tracing call flows, and using debugging tools to pinpoint the root cause of problems. The ability to think critically and develop creative solutions to complex routing challenges is essential. This also includes the ability to communicate technical issues clearly to both technical and non-technical audiences.
Analytical Skills (Routing Performance): Strong analytical skills to evaluate routing performance, identify trends, and make data-driven recommendations for optimization. This includes using reporting tools within PureEngage to analyze key metrics such as work item volume, wait times, and agent utilization. The ability to interpret data and translate it into actionable insights is crucial. This also includes the ability to present findings and recommendations to stakeholders in a clear and concise manner.
Understanding of Contact Center Operations & Metrics (SLAs, AHT, etc.): A comprehensive understanding of contact center operations and key performance indicators (KPIs), such as service level agreements (SLAs), average handle time (AHT), and abandonment rates. This includes knowing how these metrics are calculated and how they impact overall contact center performance. The ability to use these metrics to identify areas for improvement and track the effectiveness of implemented changes is essential. This also includes understanding the relationship between routing strategies and contact center metrics.
Note: Looking for immediate to 30 days’ Notice period candidates only
Interested candidates please share your CV to with below details:
Total Exp:
Relevant Exp in Genesys :
Relevant Exp in IVR Scripting:
Relevant Exp in Banking Domain:
Current CTC:
Expected CTC:
Current location:
Preferred location:
Notice period:
IVR Scripting Engineer
Posted today
Job Viewed
Job Description
Requirement:
- Location: Chennai WFO
- Notice: Immediate/Serving notice - 30 days only.
- Skill: IVR Scripting (Genesys)
- Experience: 5+ years
- Role: Software Engineer
Experience:
Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other systems. A deep understanding of how PureEngage handles interactions across different channels is essential. This includes voice, email, workitem, and other digital channels. Knowledge should extend to configuration and customization options within PureEngage to tailor the platform to specific business needs.
GRAT (Genesys Rules Authoring Tool) Proficiency: Demonstrated expertise in utilizing the Genesys Rules Authoring Tool (GRAT) to create, modify, and manage complex routing rules and strategies. This proficiency includes a strong grasp of GRAT's syntax, functions, and best practices for efficient rule development. The ability to troubleshoot and debug GRAT rules is crucial, as is the ability to optimize rules for performance and scalability. Experience with different versions of GRAT and understanding the nuances of each version is also beneficial.
Contact Center Routing Strategy Design/Implementation: Proven ability to design and implement effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs). This involves understanding various routing methodologies, such as skills-based routing, priority routing, and data-directed routing. Experience in translating business requirements into functional routing strategies and implementing them within the Genesys PureEngage platform is essential. This also includes the ability to test and validate routing strategies to ensure they function as intended.
Omnichannel Routing Concepts: A solid understanding of omnichannel routing principles and how to apply them in a contact center environment. This includes knowledge of how to route interactions from various channels, such as work item, email to the appropriate agents or queues. Familiarity with different omnichannel routing strategies and their impact on customer experience is crucial. This also encompasses understanding the integration points between different channels and the Genesys platform.
Workflow Design & Optimization: Expertise in designing and optimizing contact center workflows to streamline processes, improve efficiency, and enhance the customer experience. This includes analyzing existing workflows, identifying areas for improvement, and implementing changes to optimize agent productivity and customer satisfaction. Understanding how workflows interact with routing strategies and other contact center systems is essential. This also includes the ability to document workflows clearly and concisely.
Understanding of Digital Channels (Email, Work Item): A strong grasp of the specific requirements and considerations for routing and handling interactions through digital channels like email and work items. This includes understanding how to prioritize and categorize digital interactions, as well as how to integrate them into the overall contact center workflow. Knowledge of best practices for handling digital interactions to ensure timely and effective responses is crucial. This also includes understanding the reporting and analytics capabilities related to digital channels.
Problem-Solving (Routing Issues): Demonstrated ability to quickly and effectively identify, troubleshoot, and resolve routing-related issues within the Genesys PureEngage platform. This includes analyzing logs, tracing call flows, and using debugging tools to pinpoint the root cause of problems. The ability to think critically and develop creative solutions to complex routing challenges is essential. This also includes the ability to communicate technical issues clearly to both technical and non-technical audiences.
Analytical Skills (Routing Performance): Strong analytical skills to evaluate routing performance, identify trends, and make data-driven recommendations for optimization. This includes using reporting tools within PureEngage to analyze key metrics such as work item volume, wait times, and agent utilization. The ability to interpret data and translate it into actionable insights is crucial. This also includes the ability to present findings and recommendations to stakeholders in a clear and concise manner.
Understanding of Contact Center Operations & Metrics (SLAs, AHT, etc.): A comprehensive understanding of contact center operations and key performance indicators (KPIs), such as service level agreements (SLAs), average handle time (AHT), and abandonment rates. This includes knowing how these metrics are calculated and how they impact overall contact center performance. The ability to use these metrics to identify areas for improvement and track the effectiveness of implemented changes is essential. This also includes understanding the relationship between routing strategies and contact center metrics.
Note: Looking for immediate to 30 days’ Notice period candidates only
Interested candidates please share your CV to with below details:
Total Exp:
Relevant Exp in Genesys :
Relevant Exp in IVR Scripting:
Relevant Exp in Banking Domain:
Current CTC:
Expected CTC:
Current location:
Preferred location:
Notice period:
DevOps | Groovy Scripting
Posted today
Job Viewed
Job Description
About Our Client
With a fleet of 266 modern container ships and a total transport capacity of million TEU, our client is one of the world's leading liner shipping companies.
Job Description
The Successful Applicant
A successful DevOps professional should have:
Ivr scripting engineer
Posted today
Job Viewed
Job Description
Ivr scripting engineer
Posted today
Job Viewed
Job Description
Be The First To Know
About the latest Scripting Jobs in Chennai !
IVR Scripting Engineer
Posted today
Job Viewed
Job Description
Requirement:
- Location: Chennai WFO
- Notice: Immediate/Serving notice - 30 days only.
- Skill: IVR Scripting (Genesys)
- Experience: 5+ years
- Role: Software Engineer
Experience:
Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other systems. A deep understanding of how PureEngage handles interactions across different channels is essential. This includes voice, email, workitem, and other digital channels. Knowledge should extend to configuration and customization options within PureEngage to tailor the platform to specific business needs.
GRAT (Genesys Rules Authoring Tool) Proficiency: Demonstrated expertise in utilizing the Genesys Rules Authoring Tool (GRAT) to create, modify, and manage complex routing rules and strategies. This proficiency includes a strong grasp of GRAT's syntax, functions, and best practices for efficient rule development. The ability to troubleshoot and debug GRAT rules is crucial, as is the ability to optimize rules for performance and scalability. Experience with different versions of GRAT and understanding the nuances of each version is also beneficial.
Contact Center Routing Strategy Design/Implementation: Proven ability to design and implement effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs). This involves understanding various routing methodologies, such as skills-based routing, priority routing, and data-directed routing. Experience in translating business requirements into functional routing strategies and implementing them within the Genesys PureEngage platform is essential. This also includes the ability to test and validate routing strategies to ensure they function as intended.
Omnichannel Routing Concepts: A solid understanding of omnichannel routing principles and how to apply them in a contact center environment. This includes knowledge of how to route interactions from various channels, such as work item, email to the appropriate agents or queues. Familiarity with different omnichannel routing strategies and their impact on customer experience is crucial. This also encompasses understanding the integration points between different channels and the Genesys platform.
Workflow Design & Optimization: Expertise in designing and optimizing contact center workflows to streamline processes, improve efficiency, and enhance the customer experience. This includes analyzing existing workflows, identifying areas for improvement, and implementing changes to optimize agent productivity and customer satisfaction. Understanding how workflows interact with routing strategies and other contact center systems is essential. This also includes the ability to document workflows clearly and concisely.
Understanding of Digital Channels (Email, Work Item): A strong grasp of the specific requirements and considerations for routing and handling interactions through digital channels like email and work items. This includes understanding how to prioritize and categorize digital interactions, as well as how to integrate them into the overall contact center workflow. Knowledge of best practices for handling digital interactions to ensure timely and effective responses is crucial. This also includes understanding the reporting and analytics capabilities related to digital channels.
Problem-Solving (Routing Issues): Demonstrated ability to quickly and effectively identify, troubleshoot, and resolve routing-related issues within the Genesys PureEngage platform. This includes analyzing logs, tracing call flows, and using debugging tools to pinpoint the root cause of problems. The ability to think critically and develop creative solutions to complex routing challenges is essential. This also includes the ability to communicate technical issues clearly to both technical and non-technical audiences.
Analytical Skills (Routing Performance): Strong analytical skills to evaluate routing performance, identify trends, and make data-driven recommendations for optimization. This includes using reporting tools within PureEngage to analyze key metrics such as work item volume, wait times, and agent utilization. The ability to interpret data and translate it into actionable insights is crucial. This also includes the ability to present findings and recommendations to stakeholders in a clear and concise manner.
Understanding of Contact Center Operations & Metrics (SLAs, AHT, etc.): A comprehensive understanding of contact center operations and key performance indicators (KPIs), such as service level agreements (SLAs), average handle time (AHT), and abandonment rates. This includes knowing how these metrics are calculated and how they impact overall contact center performance. The ability to use these metrics to identify areas for improvement and track the effectiveness of implemented changes is essential. This also includes understanding the relationship between routing strategies and contact center metrics.
Note: Looking for immediate to 30 days’ Notice period candidates only
Interested candidates please share your CV to with below details:
Total Exp:
Relevant Exp in Genesys :
Relevant Exp in IVR Scripting:
Relevant Exp in Banking Domain:
Current CTC:
Expected CTC:
Current location:
Preferred location:
Notice period:
Windows System Administrator (PowerShell Scripting) - IT
Posted today
Job Viewed
Job Description
Description
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add Windows System Administrator - IT located in Chennai .Reporting to the Manage r & the role involvesBeing part of a Corporate Team, the role involves a contribution to the evolution of Windows desktop services. Will be part of the team in charge of generating automations for applications deployment, implementing Windows settings and configuration along with performing Windows troubleshooting.What a typical day looks like:Analyzing requirements for new requests.
Responding to requests and tickets for managed solutions and systems.
Creating functional and technical specifications to guide current and future developments.
Staying in regular contact with the project managers and colleagues (on-site and remotely).
Working together and coordinating with stakeholders.
Prioritizing tasks and independently working on problems.
Any Bachelor / Master degree with Min 5 - 6 Years of experience in IT.
Scripting skills (PowerShell) for automating administrative tasks (or) Any of VBS, CMD or Python.
Understanding of Microsoft Windows components (Active Directory, Group Policy, DNS, DHCP)
Understanding of Windows operating system and architecture (Windows 7 onwards / Knowledge of Windows Server is a plus).
Strong troubleshooting ability with extensive hands-on IT support experience, both back-end, and user-facing.
Strong time management skills with the ability to provide regular status updates and meet firm deadlines.
Good communication and problem solving skills.
Additional experience we’re looking like a plus for our team:
Preferably experience with ITIL process concepts.
Preferably basic knowledge in virtualization solution like Citrix DaaS and/or VMWare horizon.
Preferably basic knowledge in SQL, MDT, WDS, WSUS, SCCM, or others).
Health Insurance
Paid Time Off
Job Category
ITFlex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.Devops Engineer, Shell Scripting,Python,Java
Posted today
Job Viewed
Job Description
Proficiency with Shell Scripting, Python, JAVA, SQL (like Oracle, MySQL, Postgres, or Dynamo DB) required.
Proficiency with Node.JS and Angular preferred.
Good to have skills:
Hands-on Experience in AWS compute and storage services (AWS Lambda and S3), Kubernetes.
Observability skills such as Splunk, Datadog, Catchpoint, SLI/SLO and other tools.
Additional Skills that would bring added advantage.
Experience with CI/CD pipelines using technology such as Groovy, Jenkins, JenkinsCore and Urbancode Deploy preferred.