567 Senior Customer Support Specialist jobs in Delhi

Sberbank is currently looking for a Customer Support Specialist (contact center) to ensure excellent support for corporate clients in our office in Delhi. This role focuses on developing the service and support function for the existing clients of the company.

Responsibilities

• Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner
• Providing accurate and relevant information to customers about products, services, policies and procedures
• Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.
• Conduct outbound service calls to existing and prospective customers to provide information, resolve queries, and gather feedback through surveys.
• Carry out distance/virtual pre-sales activities including prospect engagement, needs assessment, and product/service explanation.

Requirements

• Relevant experience in the Customer Service field minimum from 2+ years
• Experience in a Call Center for corporate banking services starting from 2+ years
• Good knowledge of corporate banking products: letter of credit, banking guarantees, corporate loans & accounts etc.
• Proficient knowledge of IT systems.

We Offer

• Competitive salary and opportunities for professional development
• A quarterly bonus which is paid every quarter upon meeting the targets
• Collaborative working environment in a state-of-art Delhi office
• Professional and theme communities, support for employee initiatives
• Courses in Corporate University
• Opportunity to come to HQ and complete an internship at Sber.

Andaaz Fashion is a Delhi-based fashion e-commerce brand that offers a wide range of ethnic and contemporary wear to customers worldwide. It focuses on quality and customer satisfaction.

• Handle customer interactions across multiple channels, including calls, chats, emails, leads, and social media platforms.
• Respond promptly to customer inquiries and provide accurate, valid, and complete information using the right tools and processes.
• Manage order-related queries, including order status, returns, exchanges, cancellations, and product-related information.
• Build and maintain strong relationships with customers through open, interactive, and professional communication.
• Resolve customer complaints effectively by identifying issues, providing appropriate solutions, and following up to ensure resolution.
• Maintain detailed records of customer interactions, feedback, and actions taken.
• Collaborate with internal teams (merchandising, logistics, operations) to ensure smooth order fulfillment and service delivery.
• Identify recurring issues and escalate to management for process improvements.
• Meet performance targets, including response time, resolution rate, and customer satisfaction scores.

• Male candidates only.
• Minimum 1-2 years of experience in customer support, preferably in a BPO voice process or premium domestic process.
• Strong communication skills in English (both written and spoken)
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Familiarity with CRM systems, MS Office, and e-commerce platforms will be an advantage.
• Must be comfortable with rotational shifts and rotational weekly offs (70-day shift, 30-night shift).
• Problem-solving attitude with patience and empathy in handling customers.

Customer Support Specialist

Company:
Yoho Lifestyle |
Location:
Saket, Delhi |
Salary:
₹2,64,000 - ₹3,60,000 per annum

About the Role

We are seeking a dedicated Customer Support Specialist to provide exceptional customer service across multiple channels including live chat, phone calls, emails, and social media platforms for our D2C brand.

Key Responsibilities

• Multi-Channel Support:
  Handle customer inquiries via live chat, phone, email, Instagram, Facebook, and Twitter
• Issue Resolution:
  Resolve complaints, order issues, returns, exchanges, and product queries professionally
• Social Media Management:
  Monitor and respond to customer comments, messages, and reviews maintaining brand voice
• Customer Experience:
  Provide product recommendations, process orders, and ensure customer satisfaction
• Documentation:
  Maintain detailed interaction records and generate support reports
• Collaboration:
  Work with logistics, operations, and marketing teams for seamless customer experience

Required Qualifications

Experience & Education

• 1-2 years in customer service, call center, or support roles
• Bachelor's degree preferred (12th pass with excellent communication skills considered)
• E-commerce/D2C customer support experience is a plus

Essential Skills

• Communication:
  Excellent written and verbal communication in Hindi and English
• Technical:
  Proficiency in customer support software, live chat platforms, and social media tools
• Customer-Centric:
  Patience, empathy, and genuine desire to help customers
• Multi-tasking:
  Ability to manage multiple conversations across different channels simultaneously
• Problem-Solving:
  Quick thinking and resourcefulness in finding solutions

Key Competencies

• Professional phone handling with clear pronunciation
• Social media etiquette and online customer service best practices
• Attention to detail in processing orders and customer information
• Stress management skills for high-volume support environments
• Team collaboration and positive attitude

Working Conditions

• Schedule:
  Rotational shifts between 9:00 AM - 7:00 PM, Monday to Saturday
• Environment:
  Office-based role in Saket, Delhi
• Performance Metrics:
  Response time, customer satisfaction ratings, resolution rate

What We Offer

• Competitive salary with performance incentives
• Comprehensive product and customer service training
• Career growth opportunities
• Supportive work environment and employee benefits

• Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
• Provide clear and concise information about products, services, and company policies.
• Troubleshoot technical issues and guide customers through solutions.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction through effective problem-solving and excellent communication.
• Follow communication scripts and guidelines while remaining flexible and personable.
• Assist with order processing, account inquiries, and other customer-related tasks.
• Contribute to team goals and participate in training sessions to enhance product knowledge and support skills.
• Collaborate with team members and supervisors to ensure consistent service delivery.
• Adhere to company policies and procedures regarding customer data privacy and security.
• Effectively manage workload and prioritize tasks in a dynamic environment.

We’re looking for a Customer Support Specialist to provide email and chat support for merchants using our Shopify SEO app. The role involves troubleshooting customer issues, guiding merchants on app features and Shopify settings, and ensuring that every interaction is clear, friendly, and professional.

You will also collaborate with developers to escalate technical issues, document solutions, and turn common questions into easy-to-understand help center articles and FAQs. This position requires empathy, strong written communication, and a solid understanding of how Shopify apps and themes work, along with basic knowledge of technical SEO.

Responsibilities :

• Provide timely, empathetic, and accurate support via email and chat.

• Troubleshoot app functionality, theme compatibility, and setup issues.

• Collaborate with developers to reproduce and escalate technical problems.

• Write and maintain help articles, FAQs, and knowledge base documentation.

• Translate technical concepts into clear, user-friendly explanations.

• Collect feedback from merchants and share insights with the product team.

Requirements :

• 1–2 years of experience in customer support, ideally for a SaaS or Shopify app.

• Basic understanding of Shopify stores, themes, and apps.

• Familiarity with SEO fundamentals and structured data.

• Excellent written English and communication skills.

• Strong problem-solving and troubleshooting abilities.

• Ability to manage multiple conversations and prioritize effectively.

Nice to Have :

• Experience with Shopify app ecosystem or e-commerce platforms.

• Prior work with knowledge base management or technical documentation.

• Hands-on knowledge of schema markup, IndexNow, or other SEO protocols.

We’re looking for a Customer Support Specialist to provide email and chat support for merchants using our Shopify SEO app. The role involves troubleshooting customer issues, guiding merchants on app features and Shopify settings, and ensuring that every interaction is clear, friendly, and professional.

You will also collaborate with developers to escalate technical issues, document solutions, and turn common questions into easy-to-understand help center articles and FAQs. This position requires empathy, strong written communication, and a solid understanding of how Shopify apps and themes work, along with basic knowledge of technical SEO.

Responsibilities :

• Provide timely, empathetic, and accurate support via email and chat.

• Troubleshoot app functionality, theme compatibility, and setup issues.

• Collaborate with developers to reproduce and escalate technical problems.

• Write and maintain help articles, FAQs, and knowledge base documentation.

• Translate technical concepts into clear, user-friendly explanations.

• Collect feedback from merchants and share insights with the product team.

Requirements :

• 1–2 years of experience in customer support, ideally for a SaaS or Shopify app.

• Basic understanding of Shopify stores, themes, and apps.

• Familiarity with SEO fundamentals and structured data.

• Excellent written English and communication skills.

• Strong problem-solving and troubleshooting abilities.

• Ability to manage multiple conversations and prioritize effectively.

Nice to Have :

• Experience with Shopify app ecosystem or e-commerce platforms.

• Prior work with knowledge base management or technical documentation.

• Hands-on knowledge of schema markup, IndexNow, or other SEO protocols.

We’re looking for a Customer Support Specialist to provide email and chat support for merchants using our Shopify SEO app. The role involves troubleshooting customer issues, guiding merchants on app features and Shopify settings, and ensuring that every interaction is clear, friendly, and professional.

You will also collaborate with developers to escalate technical issues, document solutions, and turn common questions into easy-to-understand help center articles and FAQs. This position requires empathy, strong written communication, and a solid understanding of how Shopify apps and themes work, along with basic knowledge of technical SEO.

Responsibilities :

• Provide timely, empathetic, and accurate support via email and chat.

• Troubleshoot app functionality, theme compatibility, and setup issues.

• Collaborate with developers to reproduce and escalate technical problems.

• Write and maintain help articles, FAQs, and knowledge base documentation.

• Translate technical concepts into clear, user-friendly explanations.

• Collect feedback from merchants and share insights with the product team.

Requirements :

• 1–2 years of experience in customer support, ideally for a SaaS or Shopify app.

• Basic understanding of Shopify stores, themes, and apps.

• Familiarity with SEO fundamentals and structured data.

• Excellent written English and communication skills.

• Strong problem-solving and troubleshooting abilities.

• Ability to manage multiple conversations and prioritize effectively.

Nice to Have :

• Experience with Shopify app ecosystem or e-commerce platforms.

• Prior work with knowledge base management or technical documentation.

• Hands-on knowledge of schema markup, IndexNow, or other SEO protocols.