What Jobs are available for Senior Customer Support Specialist in Delhi?
Showing 95 Senior Customer Support Specialist jobs in Delhi
Customer Support Specialist
110001 Delhi, Delhi
₹450000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in Delhi, Delhi, IN . This role offers a hybrid work model, blending the benefits of remote flexibility with essential in-office collaboration. As a Customer Support Specialist, you will be the primary point of contact for customers, providing exceptional service and support across various channels, including phone, email, and live chat. Your mission is to resolve customer inquiries efficiently and effectively, ensuring a positive customer experience and fostering strong customer relationships. You will handle a wide range of issues, from basic inquiries about products and services to complex troubleshooting and issue resolution. The ability to understand customer needs, empathize with their situations, and provide clear, concise, and helpful solutions is paramount. This role requires a proactive approach to identifying potential customer pain points and contributing to service improvements. You will work closely with other departments, such as sales and technical support, to ensure a seamless customer journey. Strong problem-solving skills, a positive attitude, and the ability to remain calm and professional under pressure are essential. We are looking for individuals who are passionate about customer satisfaction, possess excellent communication skills, and are eager to learn and grow within a supportive team environment. Your contributions will be vital in maintaining our client's reputation for outstanding customer care.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide comprehensive information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems as needed.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and help customers use specific features or services.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Gather customer feedback and share insights with relevant teams to improve products and services.
- Adhere to company service standards and provide an exceptional customer experience.
- Assist in training new team members on support processes and best practices.
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in computer applications and CRM systems.
- A patient and empathetic demeanor, with a genuine desire to help customers.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office tasks.
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0
Customer Support Specialist
110001 Delhi, Delhi
₹30000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Delhi, Delhi, IN . This role operates on a hybrid model, allowing for a balance of in-office and remote work. As a Customer Support Specialist, you will be the primary point of contact for customers, providing timely and effective assistance across various channels, including phone, email, and live chat. Your goal will be to resolve customer inquiries, troubleshoot issues, and provide information about products and services, ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, patience, and a genuine desire to help others. Strong problem-solving abilities and the capacity to understand and articulate technical or service-related information clearly are essential. You will be trained on our client's specific products and services, and a thorough understanding of customer service best practices is expected. This role requires the ability to multitask, manage time effectively, and maintain a calm and professional demeanor, even in challenging situations. You will work closely with other departments to escalate complex issues and contribute to improving overall customer satisfaction. Proficiency in using customer support software and CRM systems is a plus. This is an excellent opportunity for individuals passionate about customer service to make a real impact and grow their careers in a supportive environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- Escalate complex issues to appropriate departments or senior support staff.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer inquiries and issues to management.
- Contribute to the development of FAQs and customer support knowledge base articles.
- Ensure customer satisfaction by delivering exceptional service.
- Adhere to all company policies and procedures regarding customer support.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Manage multiple customer interactions simultaneously while maintaining quality.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- High school diploma or equivalent; a bachelor's degree is a plus.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using computers and common software applications.
- Experience with CRM or helpdesk software is advantageous.
- Ability to remain calm and professional under pressure.
- Strong multitasking and time management skills.
- Empathy and a customer-centric approach.
- Ability to work effectively in a hybrid work model.
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1
Customer Support Specialist
110001 Delhi, Delhi
₹30000 Monthly
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is actively seeking a dedicated and empathetic Customer Support Specialist to join their growing team in **Delhi, Delhi, IN**. This hybrid role offers a dynamic blend of remote flexibility and in-office collaboration, allowing you to contribute effectively while maintaining a healthy work-life balance. As a Customer Support Specialist, you will be the primary point of contact for our valued customers, providing exceptional assistance and resolving inquiries across various communication channels, including phone, email, and chat. Your responsibilities will include troubleshooting technical issues, guiding customers through product features, processing orders and returns, and escalating complex problems to appropriate departments. We are looking for individuals with outstanding communication skills, a patient demeanor, and a genuine desire to help others. The ideal candidate will possess excellent problem-solving abilities and a keen eye for detail, ensuring accurate and timely resolution of all customer concerns. You will be trained extensively on our product suite and support systems, empowering you to deliver top-tier service. This role requires a strong work ethic, the ability to adapt to changing priorities, and a commitment to upholding our company's reputation for exceptional customer care. In-office days will be focused on team training, collaborative problem-solving sessions, and client interactions, while remote days allow for focused individual work and enhanced flexibility. Join a supportive team environment where your contributions are valued, and opportunities for professional development and growth are abundant. If you are passionate about delivering outstanding customer experiences and thrive in a hybrid work setting, we encourage you to apply for this exciting opportunity.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues effectively, escalating when necessary.
- Process customer orders, returns, and exchanges with attention to detail.
- Document all customer interactions and resolutions in the CRM system.
- Identify customer needs and provide solutions that meet those needs.
- Contribute to team goals and departmental objectives.
- Provide feedback on customer service trends and product issues to management.
- Maintain a high level of customer satisfaction through proactive and empathetic support.
- Participate in team meetings, training sessions, and collaborative problem-solving activities.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work both independently and as part of a hybrid team.
- Familiarity with (Specific industry product/service) is a plus.
- Strong typing skills and computer proficiency.
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2
Customer Support Specialist
110001 Delhi, Delhi
₹30000 Monthly
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is looking for an empathetic and efficient Customer Support Specialist to provide outstanding service to their valued customers from the comfort of their homes. This fully remote role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. You will be the primary point of contact for customers, offering timely and accurate solutions to their queries. Key responsibilities include actively listening to customer concerns, diagnosing problems, providing clear explanations, and escalating complex issues to the appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions is crucial. The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely. Strong problem-solving abilities and a patient, customer-centric approach are essential. Previous experience in a customer service or helpdesk role is highly desirable. Familiarity with customer relationship management (CRM) software is a plus. You should be comfortable working independently and managing your time effectively in a remote setting. A reliable internet connection and a dedicated workspace are required. If you are passionate about helping others and thrive in a fast-paced environment, this is a fantastic opportunity to build a rewarding career in customer service. Our client offers comprehensive training and ongoing support to ensure your success.
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3
Customer Support Specialist
110001 Delhi, Delhi
₹35000 Monthly
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Delhi, Delhi, IN . This role is integral to ensuring customer satisfaction by providing timely and effective assistance. The Customer Support Specialist will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and courteous manner. You will troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary. Maintaining accurate records of customer interactions, transactions, comments, and complaints is crucial. The Specialist will also educate customers on product features and benefits, and gather customer feedback to help improve services.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach. Strong problem-solving abilities and the capacity to remain calm under pressure are essential. Proficiency in using customer support software and a familiarity with CRM systems are beneficial. You should be a team player with a strong work ethic and a commitment to providing outstanding customer service. The ability to learn new products and services quickly is also important.
This role involves actively listening to customer needs, identifying solutions, and ensuring a positive customer experience. You will contribute to building customer loyalty and retention by delivering consistently high-quality support. We are looking for individuals who are passionate about helping others and are dedicated to exceeding customer expectations. This is an in-office position located in Delhi, Delhi, IN , fostering a collaborative team environment.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and courteous manner. You will troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary. Maintaining accurate records of customer interactions, transactions, comments, and complaints is crucial. The Specialist will also educate customers on product features and benefits, and gather customer feedback to help improve services.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach. Strong problem-solving abilities and the capacity to remain calm under pressure are essential. Proficiency in using customer support software and a familiarity with CRM systems are beneficial. You should be a team player with a strong work ethic and a commitment to providing outstanding customer service. The ability to learn new products and services quickly is also important.
This role involves actively listening to customer needs, identifying solutions, and ensuring a positive customer experience. You will contribute to building customer loyalty and retention by delivering consistently high-quality support. We are looking for individuals who are passionate about helping others and are dedicated to exceeding customer expectations. This is an in-office position located in Delhi, Delhi, IN , fostering a collaborative team environment.
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4
Customer Support Specialist - Technical
110001 Delhi, Delhi
₹350000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and tech-savvy Customer Support Specialist to join their growing team, supporting customers remotely from Delhi, Delhi, IN . This role is crucial in ensuring a positive customer experience by providing timely and effective technical assistance for our client's software products. You will be the first point of contact for customers facing technical challenges, diagnosing issues, and guiding them towards resolution through various channels including email, chat, and phone.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via email, chat, and phone support channels.
- Diagnose and troubleshoot software-related problems, providing clear and concise instructions to users.
- Escalate complex issues to appropriate internal teams (e.g., development, engineering) when necessary.
- Document customer interactions, technical issues, and resolutions in the CRM system.
- Contribute to the creation and maintenance of a knowledge base, including FAQs and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product development teams for continuous improvement.
- Educate customers on product features and best practices to enhance their user experience.
- Maintain a high level of customer satisfaction through professional and efficient support.
- Adhere to service level agreements (SLAs) and internal quality standards.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 1-3 years of experience in a technical customer support or helpdesk role.
- Strong understanding of common operating systems (Windows, macOS) and web browsers.
- Familiarity with SaaS products and cloud-based applications is a significant advantage.
- Excellent problem-solving and analytical skills.
- Exceptional written and verbal communication skills in English.
- Ability to remain patient, empathetic, and professional under pressure.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is preferred.
- A passion for technology and helping others is essential.
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5
Customer Support Specialist - Technical
110001 Delhi, Delhi
₹30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Customer Support Specialist to join their team in Delhi, Delhi . In this role, you will be the primary point of contact for customers seeking assistance with our products and services, providing timely and effective solutions to their queries and issues. This position requires a blend of excellent communication skills, strong problem-solving abilities, and a solid understanding of technical concepts. The ideal candidate is patient, empathetic, and possesses a genuine desire to help customers succeed.
Responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting technical problems, and guiding users through product features and functionalities. You will need to accurately document all customer interactions and issues in the CRM system, escalating complex problems to higher-level support or development teams when necessary. A key aspect of this role is to maintain a high level of customer satisfaction by providing clear, concise, and helpful information. You will also be responsible for contributing to the knowledge base by creating and updating FAQs, troubleshooting guides, and other support documentation. Proactively identifying potential customer issues and suggesting improvements to products or services will be highly valued. This role requires the ability to manage multiple support tickets simultaneously while maintaining a high standard of quality and efficiency. A strong understanding of common software applications and operating systems is essential. You will be working in a collaborative environment, so teamwork and effective communication with colleagues are also crucial. We are seeking individuals who are passionate about technology and committed to delivering exceptional customer support.
Qualifications:
Responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting technical problems, and guiding users through product features and functionalities. You will need to accurately document all customer interactions and issues in the CRM system, escalating complex problems to higher-level support or development teams when necessary. A key aspect of this role is to maintain a high level of customer satisfaction by providing clear, concise, and helpful information. You will also be responsible for contributing to the knowledge base by creating and updating FAQs, troubleshooting guides, and other support documentation. Proactively identifying potential customer issues and suggesting improvements to products or services will be highly valued. This role requires the ability to manage multiple support tickets simultaneously while maintaining a high standard of quality and efficiency. A strong understanding of common software applications and operating systems is essential. You will be working in a collaborative environment, so teamwork and effective communication with colleagues are also crucial. We are seeking individuals who are passionate about technology and committed to delivering exceptional customer support.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is preferred.
- Minimum of 2 years of experience in customer service or technical support.
- Strong understanding of software troubleshooting and common technical issues.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts in a clear and understandable manner.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively.
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6
Senior Customer Support Specialist
110001 Delhi, Delhi
₹45000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
We are seeking a dedicated and experienced Senior Customer Support Specialist to join our dynamic, fully remote team. This role is pivotal in ensuring our clients receive exceptional support and build lasting relationships with our services. As a Senior Specialist, you will handle complex customer inquiries, provide in-depth technical assistance, and contribute to improving our support processes. You will act as a point of escalation for junior team members, offering guidance and mentoring. The ideal candidate possesses outstanding communication skills, a strong problem-solving aptitude, and a genuine passion for customer satisfaction. This is a remote-first position, offering flexibility and the opportunity to work from anywhere within India.
Responsibilities:
Qualifications:
This is an exciting opportunity for a motivated individual looking to advance their career in customer support within a fully remote setting. Our client is committed to fostering a supportive and growth-oriented work environment. Join us and make a significant impact on our customer's experience.
Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve complex technical issues, guiding users through step-by-step solutions.
- Escalate unresolved issues to appropriate departments or senior management.
- Document all customer interactions and resolutions accurately in our CRM system.
- Develop and maintain a deep understanding of our products and services to provide expert advice.
- Create and update knowledge base articles and FAQs to empower customers and internal teams.
- Train and mentor junior customer support representatives.
- Identify trends in customer issues and provide feedback to product development teams for service improvements.
- Contribute to the development and refinement of support policies and procedures.
- Proactively engage with customers to ensure their satisfaction and gather feedback.
- Meet and exceed performance metrics related to response times, resolution rates, and customer satisfaction scores.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Stay updated on industry best practices and emerging trends in customer service.
- Handle sensitive customer information with the utmost confidentiality and security.
- Participate in regular team meetings and performance reviews.
Qualifications:
- Minimum of 3-5 years of experience in a customer support or helpdesk role.
- Proven ability to troubleshoot and resolve technical issues.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient and empathetic approach.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A bachelor's degree in a relevant field is preferred, but equivalent experience will be considered.
- Experience in a remote-first work environment is a plus.
- Demonstrated ability to mentor and lead small teams.
- Proactive problem-solver with a keen attention to detail.
This is an exciting opportunity for a motivated individual looking to advance their career in customer support within a fully remote setting. Our client is committed to fostering a supportive and growth-oriented work environment. Join us and make a significant impact on our customer's experience.
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7
Senior Customer Support Specialist
110001 Delhi, Delhi
₹30000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This is a pivotal role where you will be the primary point of contact for our valued customers, ensuring exceptional service and fostering strong relationships. You will handle a diverse range of customer inquiries, provide in-depth technical support, troubleshoot complex issues, and guide users through our product offerings. This role requires a proactive approach to problem-solving, excellent communication skills, and a deep understanding of customer service best practices. Your responsibilities will include managing customer accounts, processing orders and returns, documenting interactions meticulously in our CRM system, and collaborating with internal teams to resolve escalated issues. We are looking for individuals who are passionate about delivering outstanding customer experiences and can thrive in an independent, remote work environment. You will play a key role in gathering customer feedback to inform product development and service improvements. The ideal candidate will possess a strong technical aptitude, the ability to explain complex information clearly and concisely, and a genuine desire to help others. A commitment to continuous learning and adapting to new technologies is essential. This is an exciting opportunity to contribute to a growing company while enjoying the flexibility of a remote role. Successful candidates will have a proven track record in customer support, a results-oriented mindset, and the ability to manage their time effectively to meet service level agreements. Join us and become an integral part of a supportive and collaborative remote team dedicated to excellence.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide technical assistance and troubleshooting for product-related issues.
- Guide customers through product features, services, and troubleshooting steps.
- Manage customer accounts, update information, and process requests accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments and follow up for resolution.
- Gather customer feedback and report trends to management for service improvement.
- Contribute to the development of customer support knowledge base and FAQs.
- Maintain a high level of customer satisfaction through proactive and empathetic engagement.
- Collaborate with sales and technical teams to ensure seamless customer experience.
- Minimum 2 years of experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient and understanding demeanor when interacting with customers.
- Technical aptitude and willingness to learn new products and systems.
- High school diploma or equivalent; Bachelor's degree preferred.
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8
Remote Customer Support Specialist
110001 Delhi, Delhi
₹35000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to provide exceptional assistance to their global user base, operating entirely from a remote setup. This role is pivotal in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive support across various communication channels. As a remote team member, you will be equipped with the tools and resources to manage your workload efficiently from the comfort of your home office. Your primary responsibilities will include responding to customer emails, chat messages, and phone calls promptly and professionally. You will be tasked with troubleshooting technical problems, guiding users through product features, and documenting customer interactions accurately in our CRM system. A key aspect of this role is to maintain a deep understanding of our products and services to offer accurate and helpful information. You will also be responsible for escalating complex issues to relevant departments when necessary, ensuring timely resolution and follow-up. The ideal candidate will possess excellent communication skills, both written and verbal, with a patient and understanding demeanor. The ability to multitask, manage time effectively, and work independently is crucial for success in this remote position. You should be comfortable navigating various software applications and learning new systems quickly. We are seeking individuals who are passionate about helping others and are committed to delivering outstanding customer experiences. This is a fantastic opportunity to build a career in customer service within a supportive and forward-thinking remote-first organization.
Responsibilities:
Responsibilities:
- Provide outstanding customer support via email, chat, and phone.
- Resolve customer inquiries and technical issues efficiently.
- Document customer interactions and feedback in the CRM system.
- Troubleshoot and guide users on product features and functionalities.
- Escalate complex issues to appropriate teams and follow up on resolutions.
- Maintain a high level of product knowledge.
- Contribute to customer support knowledge base articles.
- Adhere to company policies and service level agreements.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and helpdesk tools.
- Ability to work independently and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Reliable internet connection and a dedicated home workspace.
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