684 Senior Management jobs in Ghaziabad

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee - Order Management!

In this role, the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks. 
The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization. 
We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously. 
Responsibilities
• Lead a team working in Sales support area and own a smooth operation.
• Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
• Act as subject matter specialist and resolve / support team in achieving the business objectives.
• Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
• Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
• Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
• Perform following activities as part of individual contributor role;
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed 
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements 
• Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms 
• Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
• Follow-up on pending items with Logistics / Supply chain team for order delivery status
• Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers) 
• Archival of the right set of documents for audit and compliance purposes
• Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.
• Capturing information from logistics partners and advising customers regarding availability and deliveries
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery
• Daily supervising the assigned orders and exceptions validations
• Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc. 
Qualifications we seek in you!
Minimum qualifications
• Graduate
• SAP ERP experience
Preferred qualifications
• Excellent communications skills – both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
• In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.

• Participate in rotational assignments across different departments to gain a holistic understanding of business operations.
• Assist in developing and implementing strategic initiatives and business plans.
• Conduct market research and competitive analysis to identify opportunities and threats.
• Support project management activities, ensuring timely execution and delivery of objectives.
• Analyze business processes and recommend improvements for efficiency and effectiveness.
• Collaborate with cross-functional teams on various projects and assignments.
• Prepare reports, presentations, and data summaries for management review.
• Learn and apply leadership principles and management techniques.
• Contribute to problem-solving and decision-making processes within assigned teams.
• Engage in training and development programs to enhance skills and knowledge.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Management, Economics, or a related field.
• Strong academic record and demonstrated leadership potential through extracurricular activities or internships.
• Excellent analytical, problem-solving, and critical thinking skills.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse teams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proactive, adaptable, and eager to learn in a fast-paced environment.
• Ability to work effectively in a hybrid work setting, balancing independent work with team collaboration.
• Strong desire to pursue a career in management and business leadership.
• Willingness to be based in Noida, Uttar Pradesh, IN and work a hybrid schedule.

• Participate in rotational assignments across departments such as Operations, Marketing, Finance, Human Resources, and Sales.
• Assist departmental managers with daily tasks, project management, and operational analysis.
• Conduct market research and competitor analysis to identify business opportunities and challenges.
• Contribute to the development and implementation of new strategies and initiatives.
• Analyze business processes and identify areas for improvement and efficiency gains.
• Prepare reports, presentations, and documentation for management review.
• Collaborate with cross-functional teams on various projects and assignments.
• Support in the coordination of internal meetings and external stakeholder interactions.
• Learn and apply company policies, procedures, and best practices.
• Develop problem-solving skills and contribute innovative ideas to team discussions.
• Actively seek feedback and engage in continuous learning to enhance professional growth.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Management, Economics, or a related discipline.
• Strong academic record with a minimum of 60% marks or equivalent CGPA.
• Excellent analytical and critical thinking skills.
• Strong written and verbal communication abilities.
• Proactive attitude with a willingness to learn and take on new challenges.
• Ability to work collaboratively in a team environment and demonstrate leadership potential.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Good organizational and time management skills.
• Enthusiasm for a career in management within a corporate setting.
• Must be willing to commit to the full duration of the trainee program and work from the designated office location.

• Assisting in the development and implementation of strategic business plans.
• Participating in market research and competitive analysis to identify new opportunities.
• Supporting the project management lifecycle, from initiation to completion.
• Analyzing operational data to identify areas for improvement and efficiency gains.
• Collaborating with different departments to ensure seamless workflow and effective communication.
• Preparing reports and presentations for senior leadership.
• Understanding and contributing to client relationship management.
• Developing problem-solving skills through exposure to real-world business challenges.
• Gaining insights into various functional areas of the business.

• Rotational assignments across key departments such as Operations, Marketing, Finance, and Human Resources.
• Participation in strategic planning sessions and business development initiatives.
• Project-based learning with defined deliverables and timelines.
• Mentorship from senior management to guide professional growth.
• Exposure to industry best practices and cutting-edge business strategies.
• Development of leadership, communication, and problem-solving skills.
• Opportunity to contribute to real-world business challenges and solutions.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Commerce, Economics, Engineering, or a related field.
• Strong academic record with a minimum CGPA/percentage as specified by the recruitment policy.
• Excellent analytical and critical thinking abilities.
• Proactive attitude with a strong desire to learn and take on new responsibilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational and time management skills.
• Genuine interest in management and business operations.