Workforce Management

Nashik, Maharashtra Gainwell Technologies

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Job Description

Greetings from Gainwell Technologies.

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills


• Strong analytical skills to interpret data and make informed decisions quickly


• Excellent communication skills to collaborate with operations teams and escalate issues effectively


• Ability to work under pressure and make rapid adjustments in a fast-paced environment


• Proficiency in workforce management software and tools


• Understanding of contact center operations and key performance metrics

Role & Responsibilities


• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.


• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.


• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.


• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.


• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.


• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.


• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.


• Escalation management:

Escalate critical issues to relevant stakeholders, when necessary, such as unexpected high call volumes or staffing shortages.


• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timings (Night Shift) - 9 Hours Shift in between 4.30 PM to 4.30 AM IST

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Management Intern

Nashik, Maharashtra Rapidmate

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Job Description

Management Internship – Join AJS HIREUP’s Logistics Team!


Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.


Your Role as a Management Intern

Key Responsibilities:

  • Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
  • Monitor and coordinate with freelance delivery professionals and partner businesses
  • Analyze operational data to identify trends and improve efficiency
  • Help streamline customer support and issue resolution processes
  • Work closely with the operations and tech teams to enhance logistics workflows
  • Contribute to process documentation and performance tracking
  • Assist in managing schedules, shift bookings, and fleet coordination


What We’re Looking For:

  • Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
  • Strong organizational and problem-solving skills
  • Ability to multitask and work in a fast-paced logistics environment
  • Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
  • Strong communication and coordination abilities
  • Passion for logistics, operations, and process optimization


Why Join AJS HIREUP?

  • Gain hands-on experience in logistics and operations management
  • Work in a dynamic and fast-growing logistics company
  • Directly contribute to operational efficiency and business growth
  • Potential for full-time opportunities after the internship


How to Apply:

Click "Apply" on or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

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Management Intern

Nashik, Maharashtra Rapidmate

Posted today

Job Viewed

Tap Again To Close

Job Description

Management Internship – Join AJS HIREUP’s Logistics Team!


Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.


Your Role as a Management Intern

Key Responsibilities:

  • Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
  • Monitor and coordinate with freelance delivery professionals and partner businesses
  • Analyze operational data to identify trends and improve efficiency
  • Help streamline customer support and issue resolution processes
  • Work closely with the operations and tech teams to enhance logistics workflows
  • Contribute to process documentation and performance tracking
  • Assist in managing schedules, shift bookings, and fleet coordination


What We’re Looking For:

  • Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
  • Strong organizational and problem-solving skills
  • Ability to multitask and work in a fast-paced logistics environment
  • Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
  • Strong communication and coordination abilities
  • Passion for logistics, operations, and process optimization


Why Join AJS HIREUP?

  • Gain hands-on experience in logistics and operations management
  • Work in a dynamic and fast-growing logistics company
  • Directly contribute to operational efficiency and business growth
  • Potential for full-time opportunities after the internship


How to Apply:

Click "Apply" on LinkedIn or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

This advertiser has chosen not to accept applicants from your region.

Workforce Management Analyst

Nashik, Maharashtra Gainwell Technologies

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Job Description

Workforce Management (Forecasting)

Location – Remote India

A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame, usuallyfocusing on daily or weekly timeframes; key responsibilities include monitoring call volume,average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.

  1. Skills and qualifications for a WFM short-term forecasting role:
  • Strong analytical skillsand proficiency in data analysistechniques
  • Experience with workforcemanagement software and forecasting tools
  • Excellent communication and collaboration skillsto effectively communicate forecasts to stakeholders
  • Understanding of contactcenter operations and key performance indicators (KPIs)
  • Proficiency in MicrosoftExcel and otherdata analysis tools
  • Ability to work under pressureand adapt to changing conditions

Role &Responsibilities

  • Data analysis:

Regularly reviewing historical call volume data,stakeholder behavior patterns,and other relevantmetrics to identify trends and patterns for accurate forecasting.

  • Forecasting modelcreation:

Utilizing WFM software to build and maintain short-term forecasting models, adjustingparameters based on current trends and seasonal fluctuations.

  • Intraday adjustments:

Monitoring real-time call volume and service levels,making necessary adjustments to staffing schedules as

needed throughout the day.

  • Communication and collaboration:

Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.

  • Performance reporting:

Generating reportson forecasting accuracy, identifying areas for improvement, and proposing adjustments

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Workforce Management Analyst

Nashik, Maharashtra Gainwell Technologies

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Job Viewed

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Job Description

Greeting From Gainwells Technology:

Summary

Workforce Management

A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.

Key Skills:

Skills required for a WFM supervisor role:

  • Strong analytical skills and ability to interpret data
  • Excellent communication and interpersonal skills
  • Proficiency with workforce management software
  • Understanding of labor laws and compliance requirements
  • Problem-solving and decision-making abilities
  • Proficiency with telephony routing solutions
  • Proficiency with Excel and Power BI

Role & Responsibilities

  • Forecasting and Staffing:
  • Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
  • Develop staffingplans based on forecasted demand and business goals.
  • Adjust staffinglevels based on real-time fluctuations in demand.
  • Scheduling and Allocation:
  • Create employeeschedules that alignwith forecasted demandand labor constraints.
  • Optimize shift patterns to maximize efficiency and minimize costs.
  • Manage employeetime off requestsand ensure adequatecoverage during peak periods.
  • Performance Monitoring and Coaching:
  • Monitor real-time adherence to schedules and performance metrics.
  • Identify areas for improvement and provide coachingto employees.
  • Conduct performance reviews and providefeedback.
  • Data Analysisand Reporting:
  • Analyze workforce data to identifytrends and opportunities for optimization.
  • Generate reportson key performance indicators (KPIs)related to workforcemanagement.
  • Present data insights to management to inform decision-making.
  • Compliance Management:
  • Ensure compliance with labor laws and companypolicies regarding scheduling and overtime.
  • Monitor employeetime and attendance to prevent violations.

Shift Timing : 4:30 PM to 4:30 PM (IST- 9 Hours)

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Workforce Management Analyst

Nashik, Maharashtra Gainwell Technologies

Posted today

Job Viewed

Tap Again To Close

Job Description

Greeting From Gainwells Technology:


Summary

Workforce Management

A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.


Key Skills:

Skills required for a WFM supervisor role:

  • Strong analytical skills and ability to interpret data
  • Excellent communication and interpersonal skills
  • Proficiency with workforce management software
  • Understanding of labor laws and compliance requirements
  • Problem-solving and decision-making abilities
  • Proficiency with telephony routing solutions
  • Proficiency with Excel and Power BI



Role & Responsibilities

  • Forecasting and Staffing:
  • Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
  • Develop staffingplans based on forecasted demand and business goals.
  • Adjust staffinglevels based on real-time fluctuations in demand.
  • Scheduling and Allocation:
  • Create employeeschedules that alignwith forecasted demandand labor constraints.
  • Optimize shift patterns to maximize efficiency and minimize costs.
  • Manage employeetime off requestsand ensure adequatecoverage during peak periods.
  • Performance Monitoring and Coaching:
  • Monitor real-time adherence to schedules and performance metrics.
  • Identify areas for improvement and provide coachingto employees.
  • Conduct performance reviews and providefeedback.
  • Data Analysisand Reporting:
  • Analyze workforce data to identifytrends and opportunities for optimization.
  • Generate reportson key performance indicators (KPIs)related to workforcemanagement.
  • Present data insights to management to inform decision-making.
  • Compliance Management:
  • Ensure compliance with labor laws and companypolicies regarding scheduling and overtime.
  • Monitor employeetime and attendance to prevent violations.


Shift Timing : 4:30 PM to 4:30 PM (IST- 9 Hours)

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Workday Financal Management

Nashik, Maharashtra ThoughtFocus

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Job Description

About the Company


ThoughtFocus helps forward-looking companies and organizations in the financial services, manufacturing, and higher education/public services sectors innovate and achieve a better future faster. Clients rely on ThoughtFocus for domain expertise, innovation, modernization, and the creative use of emerging technologies. Dedication to client success, deep expertise in leading capabilities in business and technology transformation has been the cornerstone for success to our people, clients, partners and the planet. The world’s most innovative and valuable companies work with ThoughtFocus for their transformation journeys.


With headquarters in the U.S., the company has more than 3,000 employees in locations spread across five countries.


For more information, please visit the company website


Workday Financial Management

Experience - 7+ Years


Key Responsibilities:


  • Experience in the implementation, configuration, and maintenance of Workday Financial Management modules.
  • Support financial operations by ensuring accurate and timely processing of financial transactions.
  • Collaborate with finance and accounting teams to gather requirements and provide Workday solutions.
  • Develop and maintain financial reports and dashboards within Workday.
  • Troubleshoot and resolve issues related to Workday Financial Management.
  • Provide training and support to end-users on Workday Financial processes and functionalities.
  • Ensure compliance with financial policies and procedures.


Experience:


  • 6+ years of experience with Workday Financial Management.
  • Strong understanding of financial processes and systems.
  • Proficiency in financial reporting and data analysis.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.
  • Ability to work independently and manage multiple tasks simultaneously.


Education:


  • Bachelor’s degree in computer science, IT, or a related discipline.
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Platform Management Manager

Nashik, Maharashtra TELUS Digital

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Job Description

Position overview

As a Platform Management Manager you provide leadership to multiple teams who maintain and support a wide range of software applications for Workforce Management. You oversee and optimize these processes and practices in alignment with organizational objectives and client expectations.You manage the performance, drive engagement and foster development of your teams.


Key responsibilities

  • Develop and oversee the execution of plans for WFM application support teams, ensuring overall effectiveness and efficiency
  • Establish and monitor key performance indicators (KPIs), ensuring alignment with organizational goals
  • Collaborate with senior stakeholders and vendors to resolve critical issues and negotiate service level agreements
  • Ensure compliance with IT and WFM governance frameworks and industry best practices across all support teams
  • Drive innovation in support processes, tools, and methodologies to improve service quality and operational efficiency
  • Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship


Core competencies

Giving support, focusing on customers, embracing technology, managing self-development


Leadership competencies

Providing leadership, leading change, building effective teams, managing stakeholders


Functional competencies

  • In-depth knowledge of WFM platforms such as Verint & NICE IEX.
  • Strong knowledge of operating systems, databases and programming languages
  • Strong knowledge of IX operations and infrastructure
  • Experience or solid understanding of WFM platforms such as Verint.
  • Experience with RPA technologies and tools to design, develop and deploy automation solutions.
  • Strong understanding of IT service management frameworks, particularly ITIL principles and practices
  • Ability to communicate effectively with technical and non-technical stakeholders
  • Ability to identify and solve problems, understand and recognize broader impact across the department


Qualifications

  • 5+ years of experience in IT application support - Mandatory
  • 2+ years of managerial experience - Mandatory
  • Bachelor's degree in Computer Science, Information Technology or related field - Desirable
  • ITIL certifications are good to have
  • B2+ oral and written English - Mandatory



If you have questions or comments about this open position write to:



Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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