353 Senior Support Engineer jobs in Bangalore

Our client is looking for a highly experienced and empathetic Lead Customer Support Engineer to join their thriving customer service team. This fully remote position offers the chance to guide and mentor a team of support specialists while ensuring exceptional service delivery to our valued customers. You will be at the forefront of troubleshooting complex technical issues and fostering customer satisfaction.

As the Lead Customer Support Engineer, you will be responsible for providing high-level technical assistance, resolving escalated customer issues, and ensuring adherence to service level agreements (SLAs). You will train and supervise support staff, develop support documentation and knowledge bases, and contribute to the continuous improvement of our customer support processes. Your deep understanding of our products and commitment to customer success will be key.

Key Responsibilities:

• Provide expert-level technical support to customers via various channels, including email, chat, and phone.
• Troubleshoot and resolve complex technical issues, escalating to engineering teams when necessary.
• Lead, train, and mentor a team of customer support engineers, fostering a positive and productive work environment.
• Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
• Monitor support ticket queues, ensuring timely and effective resolution of customer inquiries.
• Identify recurring customer issues and provide feedback to product and engineering teams for resolution and product improvement.
• Ensure adherence to established service level agreements (SLAs) and quality standards.
• Assist in the onboarding and training of new support team members.
• Contribute to the development and implementation of customer support best practices.
• Gather and analyze customer feedback to identify areas for service enhancement.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Minimum of 5 years of experience in technical customer support or a similar role, with at least 2 years in a lead or supervisory capacity.
• Proven ability to troubleshoot and resolve complex technical problems efficiently.
• Strong understanding of software applications, operating systems, and network protocols.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with customer support ticketing systems (e.g., Zendesk, Freshdesk) and CRM software.
• Ability to manage and motivate a remote support team.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A customer-centric mindset and a passion for delivering exceptional service.

This is a remote role, ideal for individuals based in or near Bengaluru, Karnataka, IN , seeking a challenging and rewarding career. Our client offers a competitive salary and a comprehensive benefits package.

Our client is seeking an experienced and empathetic Senior Customer Support Engineer to provide exceptional technical assistance to their valued customers. This is a fully remote position, allowing you to work from the comfort of your home. You will be the primary point of contact for customers facing complex technical challenges with our software products. This role demands a deep understanding of our platform, excellent diagnostic skills, and a passion for delivering outstanding customer experiences. You will handle escalated support tickets, troubleshoot intricate issues, identify root causes, and implement effective resolutions. Key responsibilities include providing technical guidance, documenting solutions, collaborating with engineering teams to address bugs and feature requests, and contributing to the knowledge base. The ideal candidate will possess strong analytical and problem-solving abilities, combined with superior communication skills to effectively explain technical concepts to users of varying technical backgrounds. A proactive approach to anticipating customer needs and identifying opportunities for process improvements is highly desirable. If you are a motivated individual who thrives in a remote setting and is dedicated to ensuring customer success, we encourage you to apply.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for complex customer issues.
• Diagnose and resolve software and system problems, identifying root causes.
• Collaborate closely with engineering and product development teams to escalate bugs and provide feedback.
• Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
• Guide and mentor junior support engineers and ensure adherence to support standards.
• Manage customer expectations and ensure timely resolution of inquiries.
• Proactively identify trends in support requests and suggest product improvements.
• Contribute to the overall improvement of customer support processes and tools.
• Maintain a high level of customer satisfaction through effective and professional service.
• Stay up-to-date with product updates and new features.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 5+ years of experience in technical customer support, engineering, or a related role.
• Proven expertise in troubleshooting complex software issues.
• Strong understanding of web technologies, databases, and operating systems.
• Excellent written and verbal communication skills.
• Exceptional problem-solving and analytical abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with CRM and support ticketing systems (e.g., Salesforce, Zendesk).
• Customer-focused mindset with a passion for resolving issues.
• Experience in a Senior Support role is highly preferred.

Technical Support Engineer
Req ID: 79656
Location:
Bangalore, Karnataka, India
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to continuous growth, CommScope is seeking a skilled and proactive Technical Support Engineer to provide operational and support for our products with strong focus on networking and cloud based infrastructure. This role is critical in ensuring high availability, performance, and stability of the product in a live environment. Experience with network monitoring and a basic understanding of video headend technologies is a strong plus.
**How You'll Help Us Connect the World:**
+ Adhere to the organization policies & respond proactively to alerts and incidents.
+ Provide on-call hours support as required.
+ Provide technical support to internal and external customers through Phone, Email, CRM and various other tools.
+ Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics. Participate in root cause analysis and post-mortem reviews for critical incidents
+ Document technical findings, standard procedures, and platform behavior for internal knowledge sharing
+ Assist in maintaining and troubleshooting cloud-based infrastructure (AWS/GCP/Azure) supporting the product
+ Work with geographically dispersed cross functional team.
**Required Qualifications for Consideration:**
+ Bachelor's degree in Computer Science, Electronics, Networking, or related discipline
+ Upto 3 years of relevant experience in technical or network/system support roles
+ Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plus
+ Knowledge of **network monitoring tools** (e.g., PRTG, Zabbix, SolarWinds, Elastic, Grafana, Prometheus) a plus
+ Knowledge of virtualization platforms such as VMware vSphere/ESXi, KVM, or Hyper-V for managing virtualized infrastructure
+ Familiarity with **headend systems** used in cable or IPTV environments a plus
+ Exposure to cloud platforms such as AWS, GCP, Azure or Private Data Clouds
+ Basic understanding and working knowledge of containerization and orchestration technologies such as Docker and Kubernetes
+ Basic Scripting knowledge (e.g., Python, Shell, Bash) to automate log or data collection from various systems and network entities will be plus.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Technical Support Engineer, Technical Support, Computer Science, Electronics Engineer, Engineer, Engineering, Technology

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is seeking a proactive and customer-focused Technical Support Engineer to join their growing team in Bengaluru, Karnataka, IN . This role is essential for providing exceptional technical assistance and resolving complex issues for our client's diverse user base. You will be responsible for diagnosing and troubleshooting software and hardware problems, guiding users through step-by-step solutions, and escalating issues when necessary. Key responsibilities include responding to support tickets, managing support queues, documenting solutions, and contributing to the knowledge base. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a passion for helping others. Experience with IT support, network troubleshooting, and operating systems is crucial. You will work closely with development and quality assurance teams to identify and resolve product defects, ensuring a seamless user experience. We are looking for an individual who can communicate technical information clearly and effectively to both technical and non-technical audiences. This hybrid role offers a balance between in-office collaboration and remote flexibility. A commitment to customer satisfaction and a drive for continuous learning are highly valued. Your ability to remain calm and efficient under pressure will be key to your success. This is an excellent opportunity to advance your career in technical support within a dynamic and innovative company.
Responsibilities:

• Provide timely and effective technical support to end-users via phone, email, and chat.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Guide users through problem-solving processes and provide clear instructions.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering).
• Document all support interactions, resolutions, and troubleshooting steps accurately.
• Contribute to the creation and maintenance of a comprehensive knowledge base.
• Identify recurring technical issues and propose solutions or workarounds.
• Collaborate with development teams to report and track software bugs.
• Maintain a high level of customer satisfaction through excellent service.
• Stay updated on product features, updates, and technical documentation.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience with network troubleshooting (TCP/IP, DNS, VPN).
• Proficiency with IT support ticketing systems (e.g., Jira Service Desk, Zendesk).
• Excellent problem-solving and diagnostic skills.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Customer-centric approach and strong interpersonal skills.
• Experience with cloud technologies is a plus.

Our client is looking for a skilled and customer-focused Technical Support Engineer to join their team. This role is pivotal in providing high-level technical assistance and troubleshooting for the company's software products and services. You will interact directly with customers to diagnose and resolve complex technical issues, escalating them when necessary and documenting solutions. The ideal candidate possesses a strong understanding of IT systems, excellent problem-solving skills, and outstanding communication abilities. This position requires on-site presence to collaborate effectively with development and support teams, and to manage client interactions directly.

Key Responsibilities:

• Provide prompt and accurate technical support to customers via phone, email, and in-person.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Escalate complex technical problems to the appropriate engineering or development teams.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Develop and maintain technical documentation, knowledge base articles, and user guides.
• Collaborate with development teams to identify and report software bugs and usability issues.
• Assist with product installations, configurations, and upgrades.
• Train customers on product features and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Stay up-to-date with product updates and new technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience as a Technical Support Engineer or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and hardware.
• Familiarity with scripting languages (e.g., Python, Bash) is a plus.
• Excellent analytical and problem-solving skills.
• Outstanding verbal and written communication skills.
• Customer-centric attitude and patience.
• Ability to work effectively both independently and as part of a team.
• Experience with CRM or ticketing systems.
• This role requires working from our office in **Bengaluru, Karnataka, IN**.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve,
together.
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide Technical Support to customers and partners
+ T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
+ Provide configurations, troubleshooting, and best practices to customers
+ Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
+ Provide fault isolation and root cause analysis for technical issues
+ Preparing detailed RCA documents for official submissions to customers
+ Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
+ Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
+ Working with engineering on filling bugs and working with product teams on feature requests
+ Working on Hot / Risk technical escalations from the region or other theaters
+ **Lead case swarming and training sessions for frontline teams**
+ **Willing to work in flexible and varying shift times, including weekends and evenings**
+ More than 5 years of customer-facing technical support experience
+ Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
+ Experience working with Firewall Central Management Systems
+ Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
+ Working knowledge of Security services (IDS/IPS, Firewalls etc.)
+ Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
+ Excellent English written and verbal communication skills are required
+ Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
+ Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
+ Willing to work in flexible and varying shift times including weekends and evenings is a plus
+ Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
+ Vaccine requirements and disclosure obligations vary by country.
+ Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
+ The job requires accessing a company worksite
+ The job requires in-person customer contact and the customer has implemented such requirements
+ You choose to access a Palo Alto Networks worksite
+ If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

About **Zscaler**
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Avalor curates and contextualizes data from hundreds of security and business tools to help companies understand and address their riskiest problems. Our robust data platform and strong security modules provide immediate and secure benefits to our customers. If you're passionate about data and helping companies improve their security posture, we'd love to have you join Avalor as we make the world a more secure place.
We're looking for an experienced Technical Support Engineer II to join our Avalor team. Reporting to the Team Lead, Technical Support, you'll be responsible for:
+ Collaborating with Engineering and Product teams to address complex technical issues
+ Creating technical articles or knowledge-based entries, including troubleshooting steps and best practices
+ Documenting and tracking customer interactions, issues, and resolutions
+ Supporting the technical aspects of the onboarding process for new customers
+ Diagnosing and resolving customer issues within SLA timelines
**What We're Looking for (Minimum Qualifications)**
+ Bachelor's degree in information technology/ industrial engineering/ computer science or other relevant field - Advantage
+ 2+ years of practical experience in customer support or a related field in data analytics a big advantage
+ Programming experience in Python and proficiency in advanced SQL
+ Strong analytical and troubleshooting skills complemented by a creative approach to problem-solving
+ Self-learner with a can-do attitude, independent, and collaborative team player with a strong customer service orientation
**What Will Make You Stand Out (Preferred Qualifications)**
+ Familiarity with cybersecurity products (e.g., SIEM, vulnerability assessment tools) advantage
+ Experience in data modeling methodologies - preferred
#LI-Hybrid
#LI-RG
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.